Solutions & Implementation Lead

Omnea

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. OVERVIEW We’re looking for an exceptional Solutions Associate to join Omnea’s customer team in our New York office. You’ll be excited to join an intense, fast-scaling enterprise SaaS startup with an experienced team and top-tier investors, and carve your path into startups and future Customer-team roles. You will work on the behind-the-scenes of the deployment of the Omnea platform and key strategic modules, features & integrations, implementing the optimal solutions for our customers that deliver meaningful value. You’ll become a product expert and be the voice of product depth, and secure a great grounding to move into broader customer team roles within 1-2 years of joining. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the most driven Solutions Associate out there to help turn procurement into a true competitive advantage! WHAT YOU CAN EXPECT You’ll do whatever it takes to support & champion our customers in their journey with Omnea. You'll be supporting our S&I (Solutions & Implementation) Leads with product configuration, data preparation, and implementation over the first 12 months, as our S&I Leads mentor you into the more customer-facing aspects of the role, which you'll start to take on in months 12-24. Over time, you'll have pathway opportunities into full stack Customer Solutions & Implementation (trusted consultant, implementation project management and workflow designer), Customer Account Lead (ultimate commercial & relationship owner, driver of advocacy, engagement and customer revenue), Customer Technical Solutions (product expert, integration specialist and technical advisor) or Sales Engineering (prospect facing consultant, product & process transformation expert) roles within the customer team. The first 12-24 months will provide a great grounding in Omnea as both a product and a business, and you'll get to learn from a team of experts within our customer function. You might be a fresh grad wanting to get a broad range of experience whilst being hands on with a one of the most exciting and fast growing earlyy-stage Enterprise B2B SaaS companies around. Or perhaps you have 3 years post-uni working experience in a professional role looking to transition into startups and tech, and put in the year or so of Omnea grounding and mentoring before moving into the full-stack S&I role. Please note: we are unable to sponsor visas for US employees Please note: our compensation is based on levelling during the application process, but the advertised band is expected to roughly proxy 0 (lower end) to 3 (top end) years of professional experience. * You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there * You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!) * You’ll focus on setting customers up to be successful, ensuring their data is in great shape, and their configurations are implemented to the level of depth and sophistication to match the complexity of their companies * You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. * You’ll hone organisation and planning skills, as you help S&I leads in coordinating and driving towards launch, and achieving key milestones in the deployment ABOUT YOU We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge… TL;DR: you’re ambitious & hard-working, and you’re as comfortable handling ‘nitty gritty’ product config as you are communicating to more senior stakeholders. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You’re intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers/clients. * You have up to 3 years of experience in a top-tier & fast-paced environment; perhaps you had some excellent internships, maybe you've done a few years in consulting or been part of a start-up or scale-up. * More than 3y Experience? Check out our S&I role * You’ve got a track record of exceptional performance, whether it’s in academia, work, sport, or whatever else you’ve put your mind to * You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you’ve excelled with tech as part of your job before or in your degree, or just like the idea of using tech to solve problems. You’ll need the skillset, patience, and desire to become an Omnea product expert * You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it’s worth it, and you're willing to put in the effort over the first 12-24 months to get a great grounding in the nitty-gritty of our product * You’re highly organised and have an incredible attention to detail - you are a master of juggling lots of things at once * You're eager to learn. You're early in your career and are eager to soak up knowledge, and put in the work that will pay off down the line. * You care about good communication and how you present yourself, and you're keen to grow into roles within our Customer team, where communication is at the heart of what we do! * You’re entrepreneurial and want to be part of building something & making an impact. We've even signed up to the Future Founder Promise At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role We're looking for an experienced Solutions Consultant to join our Solutions Engineering team. As a member of the team, you will partner with our sales and customer success teams as a product and accounting systems expert to help win new customer revenue and expand the revenue of existing customers. In this role, you will be responsible for understanding the business requirements of our prospects and delivering personalised live demos. Consultants need to obtain a deep understanding of all aspects of the Payhawk platform so that they can tailor its capabilities to various use cases. Additionally, Consultants will be required to capture and provide customer feedback to the product management team in order to drive product development. Responsibilities * Develop and maintain expertise in feature functionality and practical application of all our product offerings. * Participate in the RFI/RFP processes and respond to technical questions. * Deliver personalised live product demonstrations. Including integration demos, workflows and other complex use cases. * Design, validate and document a product configuration and implementation strategy to share with prospective customers. * Provide accounting and/or accounting system expertise. * Partner with Sales teams to enable and provide accounting context to drive new business revenue. * Partner with the local marketing team attending marketing events and supporting content reviews. * Collect and analyse feedback from prospective customers and communicate it with customer success, engineering, and product management teams in order to drive the product roadmap. Requirements * Minimum of 5+ years of experience in an ERP implementation role or similar finance role (E.g. Oracle, SAP, Sage Intacct, Microsoft Dynamics or Financial Controller, Head of Finance, Accounting Manager etc) * Professional Accounting Qualification - CPA is preferred  * Experience working in both pre-sales and implementation is preferred. * Excellent verbal and written communication, customer service, and interpersonal skills. * Ability to build relationships with potential customers, understand their environment and introduce new concepts to solve problems. * Ability to balance multiple competing priorities. * Comfort with a fluid, fast-paced environment. * A passion for problem-solving. Company Benefits  * 30 days holiday paid leave, plus national holidays * Medical and dental insurance coverage * Exchange policy to another Payhawk office (Amsterdam, London, Paris, Berlin, Barcelona, Sofia) * Regular team-wide events * Opportunity to use the Payhawk product with monthly travel allowance. Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in a given country. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pay range $140,000—$180,000 USD

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE: As a Lead Agent Architect - SAP at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade. You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails.   AREAS OF OWNERSHIP: * Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners  with a focus on programs where SAP-backed systems and processes are in scope (for example SAP Service Cloud / CRM, and related enterprise SAP landscapes) * Leverage your knowledge of LLMs (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior, including cases where agent actions depend on SAP-sourced data and SAP business rules * Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively  * Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards * Build and configure integrations between customers’ systems and Parloa’s platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms, including SAP CX / SAP ERP surfaces where applicable) via integration platforms and APIs to deliver end-to-end enterprise solutions * Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities,  including SAP-specific connectivity, authentication, and data-access patterns (e.g., OData, REST/SOAP, OAuth2 / SAP IAS / XSUAA) where they materially affect agent behavior and reliability * Identify and solve blockers together with other departments at Parloa (e.g., Product, Forward Deployed Engineering or Sales) and the customer, including coordination with customer SAP teams and SAP partner engineers when required to unblock delivery * Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions — with explicit coverage for integration-dependent paths common in SAP environments (partial responses, authorization failures, latency, and transactional correctness) * Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team   WHO YOU ARE: * 5+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings (not only concept work) * Exposure to SAP AI Core, SAP Agent Builder, or similar AI extensions within SAP * Experience with conversational AI / contact center / CX technology in an SAP context * Demonstrable SAP integration experience in live enterprise delivery contexts, including comfort operating across SAP BTP, S/4HANA, ECC, Service Cloud, CRM, and/or adjacent SAP CX stacks as they relate to agent-connected use cases * Solid understanding of SAP APIs and data access patterns across one or more relevant surfaces: OData v2/v4, REST/SOAP, and authentication patterns including OAuth2 and SAP IAS/XSUAA * Strong prompt engineering and LLM workflow design skills: you can analyze requirements and craft prompts/instructions for reliable, user-aligned behavior under enterprise constraints * Analytical and structured communicator: explicit trade-offs, decisions, next steps; strong stakeholder and milestone discipline * Proficiency with JSON/XML, API testing tools (e.g. Postman), and reading enterprise API documentation NICE TO HAVE: * Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles * Familiarity with cloud landing zones commonly paired with SAP integrations (e.g., Microsoft Azure), Kubernetes concepts, and/or TypeScript/Node.js tooling for integration-heavy delivery * Git-based collaboration and CI/CD exposure   HOW YOU WILL WORK WITH PARLOA TEAMS: You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes: reliable connectivity, correct data contracts, and agent behavior that holds up in production. You are expected to work on integration mechanics where they directly impact agent quality: API contracts, authentication and token flows, request/response shaping, pagination and filtering, error handling, latency and timeouts,, and environment-specific constraints, and to debug, validate, and tighten those paths using structured tests and measurable evidence. This is not a “design-only” handoff model: you will configure, test, and iterate integration-connected agent capabilities with the same engineering rigor you apply to prompts and conversational structure, escalating to deeper platform engineering when the problem crosses into core product/runtime ownership.   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $142,000—$160,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.