Account Manager, Restaurants

TheFork

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork What you will do:  * Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month; * Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing; * Selling, upselling and retaining products and customers; * Be the primary point of contact and build long-term relationships with customers; * Ensure the support and training to use our tools. Your KPIs will include (but will not be limited to) and are subject to change based on business needs: * * Upselling and retention of products and partners on your portfolio; * Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings; * Number and quality of restaurants participating in TheFork Festival. You Must Meet These Critical Qualifications: * Experience as sales representative or account manager * C2 level of Portuguese and fluent English is a must * Experience in pitching and selling promotions/deals/flash sales; * Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800).   Who you are: * Customer orientation profile; * Emphatic; * Communication skills; * Dynamic and perseverant person; * Oriented results; * Good attitude is very important. You Can Impress With These Additions: * Experience with a restaurant; * Experience in e-commerce. What we offer you:  😄 An awesome team (not everybody like our jokes, but we try our best) 🏠 A Permanent contract (that can be useful in life) ⚖️ Flexible working environment (2 days home office per week) 💸 Competitive fixed salary, bonus 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌎 International teams - More than 30 nationalities and over 10 offices worldwide 🏳️‍🌈 Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 🎓 Continuous learning and development programs 😌 Free access to the Calm app 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) ⏳ A program dedicated to help you have the best work/life balance 🏥 Health insurance fully covered by the company 👩‍🦽 Life Insurance and Disability at no cost to the employee 👴 Attractive pension plans 🍴 Amazing offices with dining, coffee point on each floor, and leisure area 🎤 Team building events   All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.   #LI-MA1

Pleez

YOUR MISSION As an Account Manager at Pleez, you will own a portfolio of restaurant clients and ensure they extract maximum value from our AI-powered platform. Your goal is simple: help restaurants grow their delivery performance through data, insights, and operational excellence. You will be the main point of contact for your accounts, guiding them, supporting them, spotting opportunities, and ensuring their delivery channels run on auto-pilot. This role blends customer obsession, analytical thinking, and commercial drive, and is ideal for someone who wants to take tangible responsibility and grow fast in a high-execution environment. You will collaborate closely with our Customer Success, Sales, and Product teams, actively solve client challenges, and help improve processes as we scale across Europe. YOUR PROFILE * 1–3 years of experience in Account Management, Customer Success, or managing client portfolios (preferably in SaaS, hospitality, or delivery platforms). * Customer-obsessed — you deeply care about client outcomes and long-term relationships. * Detail-oriented and structured — you follow up, follow through, and stay on top of multiple moving pieces. * Strong communication and relationship-building skills — clients trust you. * Comfortable working with data, metrics, and performance dashboards. * Commercial mindset — you can spot upsell opportunities, understand client needs, and push for adoption. * Problem solver — proactive, resourceful, and fast at unblocking issues. * Thrive in a fast-paced, high-ownership environment. * Fluent in Spanish, with strong English (B2+). WHY US? * Work at the intersection of AI + restaurants = big impact. * Be part of a young, international, and driven team. * Hybrid model * Offices in Madrid and Lisbon * Private health insurance * Real career growth opportunities — your success fuels ours. * A culture where ideas matter and hustle is rewarded.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency. In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: * Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. * Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. * Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. * Lead commercial and strategic conversations, including business reviews and contract discussions. * Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. * Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: * Fluency in Swedish & English  * Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics. * You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company. * Strong understanding of retention, NRR, upsell, and cross-sell motions. * Solid commercial awareness with the ability to link product value to customer outcomes. * Skilled at managing a large portfolio and keeping accurate account data in CRM systems. * Excellent communication, stakeholder management, and negotiation skills. * Comfortable analysing account performance data and forecasting renewals. * Able to work cross-functionally and thrive in a fast-moving, target-driven environment. * A good understanding of the digital advertising/search marketing industry – preferred. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms  * Employee discounts to restaurants and shops *   *   Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.