Senior Manager, Solutions Engineering - East

Alpha FMC

Alpha Financial Markets Consulting (Alpha) is a leading global consultancy to the financial services industry. Founded in 2003, we have worked for over 20 years to bring together specialist, sector-focused strategy, management consulting and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives and insurance industries, Alpha is truly a trusted advisor for complex change programmes. We now have over 1,180 consultants working with clients across North America, the UK, Europe, Middle East and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors. Our people are at the heart of everything we do. We are delighted that many of our team have built long and fulfilling careers with us, many staying over a decade. We believe this is because Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others and thrive. As we look to the future, we’re excited to be looking for new Alpha colleagues - individuals who are collaborative, innovative and ambitious. We hope you will join us and help shape the next chapter of our growth journey.   Why join Alpha? * Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business. * Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people. * Exposure to senior leadership – whether you are in an internal or a client facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game. * Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly. * Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make.   Role Responsibilities: Based in Luxembourg (with potential travels within Europe), you will carry out consulting engagements or manage projects for prestigious clients, leaders in Asset Management (Asset Managers, Private Banks, Investor Services Providers) in areas including: * Strategy * M&A Integration * Review of Operating Models * Evolution of Organisations * Digital Transformation * Operational Benchmarking * Change Management   We offer you the opportunity to embark on an exciting career: * Delivering interesting assignments in an international environment (international assignments and teams, possibility of exchanges with other offices of the group) * Working with high potential employees in a dynamic environment * Developing strategies and driving high-quality work products within expected timeframes on budget * Monitoring progress, managing risks and ensuring key stakeholders are kept informed about progress of project and expected outcomes to ensure client efficiency * Develop and maintain long-term client relationships and networks * Developing know-how recognised by the major players in the financial industry and participation in the growth of the leader in Asset Management consulting * Staying abreast of current business and industry trends relevant to the client's business * You will also participate in the development of the firm's practices (such as Operations or Investments), various business management areas (e.g.: Marketing or Recruitment) and commercial development.   Role Requirements (Skills, Experience and Qualifications): * A minimum of 7 years proven experience in consulting or projects, gained within a leading financial institution or consulting firm * Experience of projects engaged on Target Operating Model, business processes and/or IT solutions in some of the following areas: Distribution, CRM, Portfolio management & Risk management, Middle & Back Office processes and outsourcing * An understanding of market trends, drivers and outlook of the Asset and Wealth Management market * First-class communication, presentation and problem-solving skills with an excellent command of Microsoft Office * Proven track record in client relationship development. This should include examples of client account support/management and preferably geared towards supporting business development/sales initiatives * Stakeholder management and influencing skills – with both clients, colleagues and junior team members * Focus on team achievement, not just individual goals * Strong academic background from a top-ranking business school or engineering school * Fluency in English is required (at a C1+ level) as well as one of French or German (at a C1+ level) * Willingness to travel * Eligible to work in Luxembourg   Sharing Success: Allowing our people to share in our growth journey is a highly valued component of the business and here are a few ways that we do this: * Competitive base salary * Share of the profits of the business as a % of base salary: Each year the company distributes among its staff up to 30% of the profits measured through EBITDA. * 28 working days of paid leave * Lunch vouchers (15€ ) * Life insurance and travel insurance * Laptop and mobile phone * Supportive, social and collaborative environment * Comprehensive training and development programmes (CAPM, Prince 2, CFA…)   Your Wellbeing: Ensuring that we prioritise the wellbeing and care of everyone is paramount. To support this, we have an established mentoring and employee oversight framework across all global locations and levels. At the same time, we continue to invest in our comprehensive training and development programme that builds confidence, consulting skills and industry content.   Our Commitment to Inclusion At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone. --- Please be aware that we may hold information for up to 3 years from the close of the recruitment process to allow us to review your suitability for current and future job opportunities with Alpha, your data may also be shared with relevant third party providers as and when required as part of the assessment process. Full details around what data we hold, why we hold it and for how long are available in our recruitment privacy statement (https://alphafmc.com/privacy-policy/). If you have any questions, or would like us to delete your data, please contact us by email at privacy@alphafmc.com.

Alpha FMC

About Alpha FMC Alpha Financial Markets Consulting (Alpha) is a leading global consultancy to the financial services industry. Founded in 2003, we have worked for over 20 years to bring together specialist, sector-focused strategy, management consulting and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives and insurance industries, Alpha is truly a trusted advisor for complex change programmes. We now have over 1,180 consultants working with clients across North America, the UK, Europe, Middle East and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors. Our people are at the heart of everything we do. We are delighted that many of our team have built long and fulfilling careers with us, many staying over a decade. We believe this is because Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others and thrive. As we look to the future, we’re excited to be looking for new Alpha colleagues - individuals who are collaborative, innovative and ambitious. We hope you will join us and help shape the next chapter of our growth journey.   Why join Alpha? * Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business. * Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people. * Exposure to senior leadership – whether you are in an internal or a client facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game. * Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly. * Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make.   Role Responsibilities: Based in France, you will carry out consulting engagements or manage projects for prestigious clients, leaders in Asset Management (Asset Managers, Private Banks, Investor Services Providers) in areas including: * Strategy * M&A Integration * Review of Operating Models * Evolution of Organisations * Digital Transformation * Operational Benchmarking * Change Management   We offer you the opportunity to embark on an exciting career: * Delivering interesting assignments in an international environment (international assignments and teams, possibility of exchanges with other offices of the group) * Working with high potential employees in a dynamic environment * Developing strategies and driving high-quality work products within expected timeframes on budget * Monitoring progress, managing risks and ensuring key stakeholders are kept informed about progress of project and expected outcomes to ensure client efficiency * Develop and maintain long-term client relationships and networks * Developing know-how recognised by the major players in the financial industry and participation in the growth of the leader in Asset Management consulting * Staying abreast of current business and industry trends relevant to the client's business * You will also participate in the development of the firm's practices (such as Operations or Investments), various business management areas (e.g.: Marketing or Recruitment) and commercial development. Role Requirements (Skills, Experience and Qualifications): * A minimum of 8+ years proven experience in consulting or projects, gained within a leading financial institution or consulting firm * Experience of projects engaged on Target Operating Model, business processes and/or IT solutions in some of the following areas: Distribution, CRM, Portfolio management & Risk management, Middle & Back Office processes and outsourcing * An understanding of market trends, drivers and outlook of the Asset and Wealth Management market * First-class communication, presentation and problem-solving skills with an excellent command of Microsoft Office * Proven track record in client relationship development. This should include examples of client account support/management and preferably geared towards supporting business development/sales initiatives * Stakeholder management and influencing skills – with both clients, colleagues and junior team members * Focus on team achievement, not just individual goals * Strong academic background from a top-ranking business school or engineering school * Fluency in French and English is required (at C1+ level) * Eligible to work in France   Sharing Success: Allowing our people to share in our growth journey is a highly valued component of the business and here are a few ways that we do this: * Competitive base salary * Share of the profits of the business as a % of base salary: Each year the company distributes among its staff up to 30% of the profits measured through EBITDA. * 25 working days of paid leave + 4 days off, 29 days in total * Lunch vouchers (10€) * Life insurance and travel insurance * Laptop and mobile phone * Supportive, social and collaborative environment * Comprehensive training and development programmes (CAPM, Prince 2, CFA…) * Fantastic opportunity to be more entrepreneurial in a growing market with a reputable company brand * An opportunity to make a significant contribution to Alpha value propositions, and to build and grow your own network within the Asset and Wealth Management industry   Your Wellbeing: Ensuring that we prioritise the wellbeing and care of everyone is paramount. To support this, we have an established mentoring and employee oversight framework across all global locations and levels. At the same time, we continue to invest in our comprehensive training and development programme that builds confidence, consulting skills and industry content.   Our Commitment to Inclusion: At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone.   Next steps: If this sounds like one of the proposed roles are ideal for you, apply today to a grade chosen based on your qualifications! If successful, you will have the opportunity to meet various team members during our recruitment process which typically include a Competency style interview, a Case Study interview, and a Final Round interview with one of our French Directors.   --- Please be aware that we may hold information for up to 3 years from the close of the recruitment process to allow us to review your suitability for current and future job opportunities with Alpha, your data may also be shared with relevant third party providers as and when required as part of the assessment process. Full details around what data we hold, why we hold it and for how long are available in our recruitment privacy statement (https://alphafmc.com/privacy-policy/). If you have any questions, or would like us to delete your data, please contact us by email at privacy@alphafmc.com.

Kickstarter

Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative projects that have generated billions of dollars in pledges. That same commitment extends inward. Rooted in shared values, Kickstarter invests in the growth and success of our team, treating employees as whole people and empowering them with the autonomy and space to participate in decisions that shape their work and our company. The Lead, Community Support, is a senior individual contributor on our Community Support (CS) team reporting to the Senior Manager, Community Support. You are a recognized expert on our platform, policies, and tooling. You will own and drive the high-impact initiatives that move our team forward — leading projects within CS, partnering cross-functionally, and managing relationships with external vendors. You’ll own the ongoing improvement of the core tools our team relies on, ensuring they evolve to meet the needs of our teammates and our community. You’ll also stay close to the realities of our users by working a meaningful portion of tickets each week — keeping your judgment sharp and grounding every improvement in real user problems. While this role does not directly manage people, you will set the bar for execution and lead by example, raising the performance of those around you through expertise, coaching, and influence. Our Community Support team includes members working in the US, UK and in Singapore, so this role will require a schedule that accommodates a significant overlap with all of these regions weekly.  There is some flexibility in how this schedule will look when finalized depending on availability, but sample schedules are included below for clarity: US-based Lead* Option 1: Mon/Tues 5am - 1pm EST, Weds/Thurs 9am - 5pm EST Option 2: Mon - Thurs 6am - 2pm EST *Eastern timezones preferred given wider overlap with UK/Singapore; each sample schedule above provides for 4hrs/week overlap with Singapore, and a range of overlap with UK/US timezones UK-based Lead: Mon - Thurs 9am - 5pm GMT The salary for this role in the United States is $117,014 USD.  IN THIS ROLE, YOU WILL: * Lead high-impact initiatives and projects within the CS team, across partner teams (Product, Engineering, Trust & Safety, Brand, Outreach, Marketing), and with external vendors; driving each from problem identification through shipped, measurable outcome. * Own the ongoing improvement of our core Support tooling including Intercom / Fin and adjacent systems, partnering with new vendors and internal stakeholders to evaluate features, lead implementation, and measure impact on team efficiency and community experience. * Manage relationships with existing vendors and outsourced partners as it relates to your owned initiatives, holding them accountable to our standards and timelines. * Stay grounded in the daily reality of our community by triaging and working a regular cadence of support tickets, using that direct exposure to surface emerging issues, validate improvements, and inform your project work. * Use data and trends to identify root causes, prioritize high-leverage opportunities, and design measurable improvements to processes, tools, and content, ultimately generating data-informed recommendations for stakeholders on improving efficiency, quality, and community experience. * Translate strategic goals into concrete CS and cross-functional project plans; align stakeholders, set milestones, and track progress to delivery. * Raise the bar for execution across the team — model high-quality work on complex, ambiguous, or sensitive cases, and coach peers on troubleshooting, workflow, and communication to reduce complications and improve consistency.  * Work with Senior Manager and Senior Support Specialists to design and maintain quality checks, peer review norms, and team documentation that uphold our quality standards under volume and ambiguity. * Serve as a subject matter expert for partner teams on CS workflows, tooling capabilities, and the user impact of cross-functional decisions. * Contribute to a community-first culture, ensuring that mission and business goals stay in balance in every initiative you lead. ABOUT YOU * 8+ years of related experience in community, customer, or user support with deep expertise across the full range of CS functions. * Demonstrated track record of leading complex, cross-functional projects end-to-end and delivering measurable improvements to team performance or user experience. * Hands-on experience owning or substantially improving customer support tooling (e.g., Intercom, Zendesk, Fin or other AI/automation tooling, help desk and knowledge base systems). * Strong analytical skills: demonstrated familiarity with using ticket data, quality signals, and operational metrics to identify root causes and prioritize work. * Subject matter expertise across all key CS functions: credibility to coach peers and the willingness to stay close to ticket work. * Experience working effectively with external vendors and partners, including holding them accountable to shared standards. * Excellent written communication and a positive, solutions-oriented approach to even the most difficult user issues. * A collaborative, team-first mindset: you raise the bar for those around you through example, mentorship, and generous knowledge sharing rather than authority. WHAT YOU'LL ENJOY * A fully remote workforce with plenty of opportunities to get to know your colleagues * 100% employer-paid health plan offerings * 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Year’s * 25 volunteer hours each year to give back to your community * 16 weeks of parental leave plus fertility/family planning resources * Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness and a $500 Role Development Stipend * Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/ Our Fully Virtual Team We’re currently able to support employees based in the following US locations: CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, and WA. We're also able to support employees in the United Kingdom. If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity, and we are committed to an inclusive work environment. Reminder to applicants: Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms. Please reach out to Kickstarter’s Help Center to report potentially fraudulent contact here: https://help.kickstarter.com/hc/en-us/requests/new