Technical Service Delivery Manager

Norvion Systems AB

About Norvion Systems AB Headquartered in Gothenburg, Sweden, Norvion Systems AB is an innovative engineering company dedicated to deploying cutting-edge AI, robotics, and embedded systems solutions across the Nordic region and Europe. We bridge advanced technological innovation with successful real-world deployments, serving as Europe’s trusted engineering partner. Our leadership and core technical teams comprise industry veterans and technical experts from global tech pioneers, Tier 1 suppliers, and intelligent cockpit fields. We cultivate a practical, reliable, and quality-driven Nordic engineering culture. At Norvion, you will work at the forefront of Embodied AI and advanced edge platform engineering, collaborating with top-tier research institutions and industrial leaders to push the limits of technology. The Opportunity: To ensure the seamless delivery and robust operational performance of our core enterprise systems, we are currently supporting a premier client in Gothenburg in the search for an experienced Senior Operational Lead / Service Delivery Manager. 🎯 Key Focus Areas In this role, you will bridge the gap between technical operations and business expectations, driving excellence across the following areas: Operational Excellence: Leading operational delivery, driving continuous improvements, and ensuring high-availability service delivery in a modern DevOps environment. Incident & Coordination: Orchestrating incident management, production support, and fast-paced operational coordination. Stakeholder & Customer Success: Managing complex stakeholder environments and maintaining transparent, high-level customer communication. Team Leadership: Coaching, mentoring, and guiding cross-functional teams toward operational maturity and collaborative success. 👤 Profile & Qualifications We are looking for a senior professional who thrives in dynamic environments and possesses a strong delivery mindset: Proven Leadership: Extensive experience as a Service Delivery Manager, Operational Lead, or a closely related senior operational role. Tech Ecosystem Knowledge: Hands-on understanding of DevOps environments, production support setups, and IT service management (ITSM) frameworks. Communication & Influence: Exceptional stakeholder management skills and the ability to articulate complex technical status into clear customer communications. Language Skills: Fluent in English (both written and spoken) is a mandatory requirement. Work Authorization: The legal right to work in Sweden by the project start date (or possessing an active permit that allows an immediate start without a new application process) is strongly preferred due to the August 2026 timeline. 🎁 Why Choose Norvion? A Stage to Push Boundaries: "Engineering Beyond Boundaries" — We provide direct, hands-on exposure to the future of advanced automotive systems, general-purpose robotics, and embodied intelligence. Work with Tech Experts: Collaborate closely with a highly skilled engineering team boasting deep European delivery experience. No red tape, just pure engineering excellence. Nordic Work Culture: Embrace a flexible, flat, and results-oriented environment that values work-life balance and individual growth.

SSC Space AB

Welcome to SSC Space, the perfect workplace for those passionate about technology in general and space in particular. With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more. SSC Space also operates one of the world’s largest global networks of ground stations for satellite communications and owns and operates the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites soon. As a Service Delivery Manager and as a part of our Service Assurance team, you will play a vital role in ensuring service performance and managing the lifecycle of contracts for our satellite communication customers. We are looking for a dedicated individual who shares our core values: Customer Passion, Care, Collaboration, Curiosity, and Courage. The Service Delivery Manager is responsible for ensuring successful execution and performance of customer contracts. This role is the primary operational interface for our satellite communication customers, responsible for monitoring and reporting service performance, managing incidents, and facilitating contract renewals. Join us on this journey of innovation and exploration where your skills can make a significant impact in our dynamic and globally-connected environment. Apply now and be part of the team that's revolutionizing satellite services! JOB REQUIREMENTS Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts. Experience working directly with customers in a technical or service-oriented environment. Strong understanding of technical systems and operational instructions. Proficiency in MS Excel, Power Point and SharePoint. Excellent communication and documentation abilities. Highly structured and organized approach. Business-oriented mindset with customer focus. Strong analytical abilities; able to interpret technical data. Self-driven with the ability to work independently. Effective team collaborator. Due to the high security classification of this role, EU citizenship is required. Driver’s license.  Preferred Experience Contract management Experience . JIRA. JOB RESPONSIBILITIES Service Performance & Customer Interface Serve as the main operational point of contact for assigned customers. Monitor and track service performance across customercontracts. Prepare and deliver regular internal and external performance reports. Conduct internal and external service reviews and support preparations for contract renewal. Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default. Incident Management Follow up on service-related incidents and initiate internal escalation when required. Ensure timely and accurate incident reporting to customers. Contract Execution Oversee contract fulfilment and adherence to service commitments throughout the lifecycle. Provide input for customer invoicing and oversee accuracy of billable service components. Support project establishment and service lifecycle transitions. Internal Collaboration Coordinate with internal sales, engineering, operations, and management stakeholders. Trigger internal escalation processes to resolve service delivery risks. Drive service review actions and follow up to completion. JOB BENEFITS We offer you A unique opportunity to contribute to a wide range of projects and play an active role in both the Swedish and international space industry. An excellent opportunity for personal and career development. An exciting, international workplace characterized by an open atmosphere and proud employees all over the world. Additional benefits In addition to vacation and traditional public holidays, we offer extra paid leave throughout the year, such as time off between Christmas and New Year, Ascension Day, amounting to 6-11 extra days depending on the calendar. Wellness allowance of SEK 5,000 per year. Health benefits such as voluntary health insurance and regular health checks for eligible employees. Access to a benefit bike through a tax-efficient leasing program. Support for employee-driven activities that promote connection, health, and culture across teams. Collective Agreement, including good pensions plans, parental pay and insurance. Location This is a permanent full-time position located preferably in Kiruna. For the right candidate there will also be a possibility working from our office in Solna, Stockholm. Further information For questions regarding employment terms or union-related matters, you are welcome to contact our union representatives: Sveriges Ingenjörer: SverigesIngenjorer-AF@sscspace.com Unionen: unionen@sscspace.com Next step If this opportunity sparks your interest, don’t wait to apply! When applying, please include your CV. While you are welcome to include a brief personal note or letter, our evaluation will primarily focus on your skills and qualifications as outlined in your CV, ensuring a fair and unbiased recruitment process. Due to the summer holiday period, we will resume this recruitment in August. Feedback may therefore take longer than usual, and we appreciate your understanding during the summer. This position requires approved pre-employment screening. These controls are based on the role that you will fulfill within the company. Additional requirements regarding citizenship may apply. We help Earth benefit from space SSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space. With local presence on all continents and about 700 committed employees, we offer specialist expertise in satellite communications and satellite control services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions. We help Earth benefit from Space. Learn more at sscspace.com

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. WHAT YOU'LL DO As a Technical Program Manager in Infrastructure, you'll drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you're responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. You'll deliver outstanding results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You'll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe products. They additionally drive company-wide refactoring and architectural improvements to ensure that products can scale, evolve, and continue to meet the needs of our customers. RESPONSIBILITIES * Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains. * Define and produce high-quality written proposals, communications, and documentation. * Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products. * Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion. * Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. * Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria. * Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. * Help influence peers and stakeholders and build consensus while dealing with ambiguity. * Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. * Create widely circulated plans, driving consistency, clarity, and building alignment across teams. * Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of software engineering, systems engineering, or technical program management experience. * Experience with developer products or open-source projects. * Experience in distributed systems, software libraries and frameworks, and service-oriented architectures. * Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals. * You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership. * You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. * You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. * Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. PREFERRED QUALIFICATIONS * You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve. * Experience in core infrastructure such as database, cloud compute, networking, and services. * You're flexible in your approach to technical program management and adapt to what your customers need. * Background in technical program management, specifically working in software infrastructure * You're comfortable working with geographically distributed teams. * You're empathetic to customer needs but visionary enough to not just deliver a faster horse. * You're excited about collaborating with teammates across Stripe's organization.