Retail Sales Agent - North West

M-KOPA

SALES REPRESENTATIVE — M-KOPA (NORTH WEST) You know how to sell. More than that — you know how to get other people selling. You've built relationships in your area, you understand how to motivate a team when the month gets tough, and you have the kind of local knowledge that no training manual can give someone. The question is whether your current role is giving you the freedom, the backing, and the mission to make the most of it. M-KOPA is looking for a Sales Executive to recruit, lead, and grow a team of Direct Sales Representatives (DSRs) — putting M-KOPA's products into the hands of customers who genuinely need them, in communities you know better than anyone. What M-KOPA is building We've served more than 7 million customers across Africa, unlocking over $2 billion in credit. 55% of those customers are accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life — and 70% use the products they finance through us to generate income. We're growing toward 10 million customers, and that growth happens one community, one DSR team, one sale at a time. Our product range includes smartphones, digital loans, device protection, health insurance, and mobile data. These aren't luxury items for people who already have options. They're tools that change how people live, earn, and connect — and the Sales Executive is the person who makes sure they're available where they're needed. What the work actually looks like You'll be responsible for building and managing your own team of DSRs — recruiting the right people, coaching them up, and holding them accountable to performance standards that keep everyone growing. You'll monitor and evaluate DSR performance regularly, identify where individuals need support or development, and step in with the kind of hands-on coaching that turns an average month into a great one. Beyond the team, you'll develop local networks that open up new sales opportunities — relationships with community members, local businesses, and anyone who can help M-KOPA reach more customers in your area. You'll manage DSR inventory, ensuring your team always has what they need to operate effectively, and you'll submit weekly activity plans and reports to your Regional Manager so that your progress — and your team's — is always visible. The targets are real and the accountability is clear. This is a results-oriented role, and success is measured in numbers. But the way you get there — the relationships you build, the team you develop, the community presence you establish — is what makes this more than just a sales job. What makes you ready for this * A track record in sales — ideally in retail, fibre, insurance, or a comparable field-based environment — with experience managing or mentoring a team of agents or representatives and a demonstrable ability to drive performance through people, not just personal output * Proven ability to build local networks and develop sales opportunities from the ground up, with the community knowledge, interpersonal skills, and self-motivation to operate independently in the field and consistently hit targets * Strong practical skills across team coaching, inventory management, performance monitoring, and reporting — with the energy, reliability, and sense of ownership that a field sales leadership role demands Formal qualifications are welcome but not required. What matters is what you've done and what you can demonstrate. A candid note on what this role requires Field sales is not a passive profession. You'll be out in your area, working alongside your DSRs, building relationships, solving problems, and keeping momentum going even when conditions aren't ideal. The targets don't pause, and the team looks to you to set the standard. If you're someone who gets energy from being in the field, takes ownership seriously, and finds satisfaction in watching a team member outperform their own expectations — this is your kind of role. Why M-KOPA, and why now A lot of sales roles ask you to sell products to people who already have plenty of options. M-KOPA asks you to sell products to people who've been waiting for them. The customers your DSR team will serve — many accessing credit for the first time, many using a financed smartphone or appliance to build their livelihood — are the reason this work matters beyond the commission structure. We're growing from 7 million toward 10 million customers. Every strong Sales Executive we bring on board is part of how that happens. If you're ready for a role that rewards your hustle, develops your leadership, and connects your work to something real — let's talk. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

M-KOPA

RETAIL TEAM LEAD — M-KOPA NORTH WEST Running a retail operation well is harder than it looks. It's not just the stock figures and the SLA reports — it's the staff roster, the shop branding, the training gap you spotted last Tuesday, the depot owner who needs a conversation, and the customer complaint that somehow landed in three different queues. It's knowing which of those to handle yourself and which to delegate, and doing both without dropping anything. If that description sounds like a normal week to you — and you're looking for a role where the scope is real and the mission behind it actually means something — M-KOPA is worth your attention. We're hiring a Retail Team Lead to provide leadership across our service centres, stock depots, and sales points in South Africa — overseeing operations, driving customer experience standards, leading retail training, and managing the people and processes that keep our retail channel performing. What M-KOPA is building We've served more than 7 million customers across Africa, unlocking over $2 billion in credit. 55% of those customers are accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life. We're growing toward 10 million — which means our retail footprint is expanding, our depot and service centre network is scaling, and the operational leadership that holds it all together matters more than ever. What the work actually looks like The breadth of this role is genuine. On any given week you could be reviewing service centre performance data, conducting a stock audit, coordinating a shop renovation, running a training session for retail staff, resolving a Freshdesk ticket escalation, and preparing a performance report for the Retail Operations Manager. No two weeks are identical, and that's by design. Customer servicing is a consistent thread — you'll monitor performance across service centres, stock points, and depots, and work closely with other teams to ensure customer issues are resolved without delay. When the standard slips, you'll identify it early and act. Stock management sits firmly in your remit. You'll supervise stock controllers, oversee inventory tracking, implement stock control procedures, conduct regular audits, and coordinate with supply chain and warehouse to ensure replenishment happens on time. Discrepancies get investigated, not ignored. Shop management covers the physical and commercial aspects of M-KOPA's retail presence — brand execution, permits, look and feel, branding materials, and maintenance. You'll work closely with the Retail Senior Manager and Marketing to ensure every location reflects M-KOPA's standards and supports the customer experience we're committed to delivering. Training is a dedicated part of the role rather than an afterthought. You'll develop and manage the retail knowledge base, own the training schedule and materials, identify knowledge gaps across the team, and close them through structured training and process improvement. Your direct reports include Retail Trainers — which means your investment in training quality has a multiplier effect across the network. You'll also manage Customer Care Executives, maintain CASAT and SLA reporting, drive policy and process adherence across all locations, and support Depot Shop Owner activities including servicing, commercials, and commissions. People management runs across all of it — building rosters, conducting performance reviews, managing recruitment and onboarding, addressing employee relations issues, and creating the kind of team environment where people are motivated to perform. What makes you ready for this * Proven experience in a team leader or supervisory role within retail operations — with a demonstrated track record managing stock control, shop operations, and multi-site performance across service or depot environments * Strong working knowledge of inventory management systems and retail operations processes — including stock auditing, SLA adherence, and the ability to identify operational gaps and implement practical improvements * The organisational capability and leadership presence to manage a diverse team including Retail Trainers and Customer Care Executives — alongside the willingness to travel countrywide and the flexibility to handle a broad, fast-moving remit without losing quality on any part of it The reality check This role covers a lot of ground — intentionally. You'll be across stock, people, training, reporting, customer experience, and shop standards simultaneously, and the expectation is that nothing falls through the cracks. That requires strong prioritisation, personal discipline, and the kind of proactive attitude that spots a problem before it becomes an incident. If you're energised by variety and take genuine ownership of outcomes across a wide brief, you'll find this role rewarding. If you prefer a tightly defined scope, it may not be the right fit. Why M-KOPA, and why now Most retail operations roles are about protecting what's already working. This one is about building what comes next. M-KOPA's retail network in South Africa is growing — new service centres, new depots, new markets — and the Regional Retail Team Lead is the person who makes sure that growth doesn't outpace our standards. The work you do directly shapes the experience of customers who are, in many cases, accessing formal financial services for the first time. That's not a small thing. If you're ready for a broad, demanding, genuinely consequential retail leadership role — let's talk. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Carvana

Travel: 75% required *Can live anywhere in the Mountain Time Zone, Pacific Time Zone, or Central Time Zone *Must live within a commutable distance to a major airport About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!  Role and Team As a Regional Auction Associate Director, you will lead a high performing team of General Managers across your assigned auction sites.  Our Regional AD’s display an elevated level of understanding of operational, sales, and financial processes of our auction business and provide senior level leadership to their regions in delivering results on key business initiatives.  This leader is expected to be a functional expert with the proven ability to foster meaningful and collaborative relationships cross-functionally across various levels of leadership and customer groups.  The role involves up to 60% travel to provide ongoing site support. This role reports to the Regional Director and will be responsible for approximately 10 locations with General Managers reporting into them. Responsibilities * Provide local auction leadership senior level direction to support business goals and initiatives, auction processes, customer and team member engagement. * Build and leverage strong relationships throughout the organization and with key customers to deliver results. * Strategically work through and with various teams to identify project prioritization and drive key business initiatives across the region. * Participate in the development and implementation of strategic plans, goals, and objectives for the regional operations, ensuring alignment with broader organizational goals and objectives.  * Advise senior leaders on strategic goals by gathering and analyzing pertinent business, financial, and operational information from the region. * Utilize data to quickly identify areas of opportunity and recommend solutions to improve business activities and performance within the region. * Ensure efficient and economical performance of the regional operations and individual locations in accordance with strategic plans, goals, and objectives. * Partner with project management and operations teams to ensure change management initiatives are effectively executed across the region and its locations. * Provide mentoring and accountability to a team of General Managers (Senior Leaders). Successfully execute efficient succession planning through appropriate coaching, leadership development, and performance management for the General Managers. * Act as a key point-of-contact and change agent for other business groups throughout the organization regarding the regional operations. * Partner cross-functionally to clearly conceptualize and build new processes, systems, programs/platforms to be effective in the regional operation. * Ensure Auction team members and General Managers adhere to established safety policies and procedures, promoting a safe working environment. Skills and Attributes * Demonstrated expertise in ADESA General Manager Core Competencies: Process Execution, Business Acumen, Change Management, Team Development, Communication, Reasoning. * Excellent communication skills, including written, verbal, and interpersonal, with the ability to interact effectively and courteously with others. * Strong organizational skills, demonstrating an organized, systematic, and forward-thinking approach to work. * Proficiency in Google Suite and related business and communication tools. * Effectively manage remote teams, including delegation. * Talent Development and Leadership skills, including Change Management skills. * Accounting and Financial skills. * Highly detail-oriented and consistent in the execution of job duties. * Self-motivated, with a drive to deliver the best customer experience possible. * Demonstrated ability to follow through with both internal partners and external customers. * Excels in a fast-paced, high-pressure environment where speed and quality are paramount. Qualifications * Bachelor’s degree required. * Must live in the Pacific or Mountain Time Zone or be open to relocating to an area within one of these time zones. * Ability to travel up to 60% of the time, as indicated for the Associate Director role supporting sites.  * Minimum of 8 years of experience leading complex business transformation initiatives, developing people, and solving complex operational problems in a high-volume environment, potentially drawing on experience in areas like lean manufacturing. * Knowledge and understanding of key operations principles (e.g., Lean Manufacturing, Six Sigma, etc.) is beneficial. * Strategic data analysis. * Proven ability to quickly identify areas of opportunity and independently recommend viable solutions, change management, and leadership. * Strong leadership skills - lead through encouragement and coaching, navigates conflict through positive conflict resolution. * A strong understanding and an excellent track record of leading operations, specifically Auction Operations.  * A proven track record of leading and growing exempt-level leaders while seamlessly implementing key changes and growth or efficiency initiatives. * Proven ability to resolve complex issues without guidance from others and to guide others through complex issue resolution and lead change. * Highly proficient with computer systems and applications. * Ability to read, write, speak and understand English. * Ability to work in a fast-paced, ever-changing production environment. * Proven ability to provide valuable and actionable feedback. * Ability to work variable schedule(s) as necessary. * Must be qualified to operate a motor vehicle and possess a valid driver’s license. ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  * The physical activity requirements of the position range from Light to Medium Physical Work.  * Constant – standing, watching, touching, listening, walking, talking * Frequent - grasping, pushing, pulling, kneeling, stooping, crouching, lifting driving * Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations * Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.  Physical Working Conditions: This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal Stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.