Graduate Client Experience Manager

360T

YOUR ROLE We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company. We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset. YOUR RESPONSIBILITIES * Provide excellent service for existing and new customers * Manage, solve and escalate all incoming requests from clients * Ensure a smooth onboarding for new clients to the system * Build and maintain relationships with key client contacts * Conduct system trainings for client users * Maintain, document, analyse and improve existing workflows and processes * Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) * Participate in quality assurance testing of full range of products and features on our platform * Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.) * Maintain and share up-to-date knowledge about company products and services YOUR PROFILE   * University graduate with very good grade point average * Some relevant previous working experience (ideally in Client Services or similar) * Excellent analytical and problem-solving abilities * Strong overall communication skills * High level of integrity & conscientiousness  * Growth mindset & ability to adjust to a dynamic and fast-changing environment * Very good level of verbal and written English. Other languages are a plus * Proficient in MS Office OUR OFFER * Performance appraisals on a regular basis * 360T Academy * Career Concept * Frankfurt office located directly in the city center   * Social gatherings * Exciting technologies, growth, and investment in the future * Quick decisions, fast turn-around of ideas to implementation * An exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwide * Diverse and distributed workforce HOW TO APPLY If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button. CONTACT Irune Del Buey People & Culture Manager Send email Grüneburgweg 16-18 60322 Frankfurt am Main

HRtechX

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Graduate Social Media Manager. About us HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.  What we offer you As our Graduate Social Media Manager you get the unique opportunity to take ownership of our content. You’ll be working in-person in your HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never ending growth curve, we provide you with: * Opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You would be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Responsibilities in this job will vary however, they will be mostly centred around: * Email marketing: Manage copywriting, graphics, strategy and optimisation for our newsletter, product updates and exclusive promotions. * Social media growth management: Manage and grow our LinkedIn - our largest channel to interact with our audience - and frequently test new content formats. We would also like you to help us leverage our content on YouTube and launch our Twitter. * Graphic design: You will be responsible for our visual identity across all of our marketing channels. We will make sure you’re equipped to do this in the best way possible. * Website: Design, SEO activities, UX optimisation. Work with us on improving and launching new formats that reflect our brand identity. * Analytics: To continuously measure and improve our performance metrics across channels. You will be working towards challenging targets and KPIs. * Paid advertising and PPC campaign management. * Synergy: To collaborate with the other departments to identify content worth sharing with our audience, and also to inform them of our brands’ progress. What we expect from you Please note that this job does not require any specific previous work experience as training is provided and we are looking to incorporate candidates across different levels of experience. However, we do require you to have a UK work permit. We also expect candidates to have obtained a bachelors or masters degree, or to be working towards obtaining university qualification. Furthermore, we are looking for candidates who: * Have a relentless drive and desire to be the very best at what they do; * Possess and unparalleled work ethic with a high sense of urgency; * Take ownership of everything they do, are proactive and follow through on commitments; * Are curious about people and love to speak, build and nurture relations; * Are an excellent communicator (especially) verbally and in writing; * Are well-organised and display the ability to structure and prioritise their work. Startdate Flexible The role is onsite, Monday to Friday, based in our offices at Buckingham Gate. It is essential we work at a fast pace and collaborate in person to create market-leading, unmatched events throughout the calendar year. It will be great to have you as part of our team.

HRtechX

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Graduate Conference Manager. About us HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.  What we offer you As our Graduate Conference Manager you get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never ending growth curve, we provide you with: * Opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Inspiration and guidance - A chance to work closely with our high performing team as well as with the CEO and founder of our company. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You would be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Responsibilities in this job will vary however, they will be mostly centred around: * Driving projects related to growing new companies: starting new ventures, creating stellar marketing operations, crafting and executing sales strategies or recruiting leading A+ teams. * Becoming an industry expert to develop and execute effective strategies. * Being a key driver of expansion and excellent daily operations. * To dream big and pursue it relentlessly! What we expect from you Please note that this job does not require any specific previous work experience as training is provided and we are looking to incorporate candidates across different levels of experience. However, we do require you to have a UK work permit.  Furthermore, we are looking for candidates who: * Have a relentless drive and desire to be the very best at what they do; * Possess and unparalleled work ethic with a high sense of urgency; * Take ownership of everything they do, are proactive and follow through on commitments; * Are curious about people and love to speak, build and nurture relations; * Are an excellent communicator (especially) verbally and in writing; * Are well-organised and display the ability to structure and prioritise their work. Startdate Flexible The role is onsite, Monday to Friday, based in our offices at Buckingham Gate. It is essential we work at a fast pace and collaborate in person to create market-leading, unmatched events throughout the calendar year. It will be great to have you as part of our team.