Onboarding Project Manager

Remarcable

OVERVIEW Remarcable is looking for a dedicated, product-savvy professional to connect our mechanical contractor clients to their relied-upon suppliers via our cloud-based procurement application. In this specialized role, you will bridge the gap between technical integration setup, complex product catalog management, and strategic relationship building. You will serve as Remarcable’s internal mechanical product expert, working closely with our core Catalog team to master catalog integrity, while simultaneously managing mechanical supplier onboarding, maintaining long-term supplier relationships, and supporting our sales team in technical conversations with new prospects. KEY RESPONSIBILITIES * Mechanical Catalog Expertise: Partner closely with the Catalog team to answer catalog-specific questions, validate product descriptions, and ensure mechanical supplier catalogs are cleanly mapped and structurally accurate. * Supplier Onboarding and Relations: Onboard new mechanical suppliers and proactively establish, nurture, and maintain active long-term relationships with them. * Sales Enablement: Act as the technical subject matter expert for the sales team during conversations with new mechanical contractors and suppliers, helping to articulate how our platform handles complex mechanical workflows. * Integration Management: Determine the best method of integration for each supplier, working through API, EDI, or OCR data channels. Coordinate with supplier integration teams to establish correct mapping, run pre-live testing, and deploy solutions on schedule. * Support and Training: Provide clear training to suppliers on processing quotations and purchase orders through Remarcable. Create or edit technical setup documentation for supplier reference. WHO YOU ARE This job is right for you if you have: * Professional Experience: 5+ years of experience in a professional SaaS, project management, or distribution environment. * Deep Mechanical Knowledge: You know mechanical construction, HVAC, plumbing, or piping product lines, parts workflows, and purchasing terminology. * Technical Integration Awareness: Familiarity with API, EDI integrations, or software data configurations is highly valued as you will provide input during technical setup discussions. * The Data and People Balance: You enjoy digging into complex spreadsheet data and catalog hierarchies, but you are equally comfortable conducting software demonstrations, running training sessions, and jumping on calls with sales prospects. * Core Skills: Exceptional organization, high adaptability, clear communication, and a strong sense of ownership over your projects. About Remarcable, Inc. Remarcable is a Series A–funded SaaS company revolutionizing how contractors work. Founded by an engineer to solve the inefficiencies he faced in the field; our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors. Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation. Backed by Insight Partners, we’re scaling fast—fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry. Why Join Us? At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology—operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry. We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential. Our Mission To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers. Job Details • Full-Time • Benefits: Standard Remarcable Package • PTO: Two weeks per year in the 1st year   Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com. Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

Remarcable

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients. What You'll Do * Drive value realization * Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows. * Protect and grow ARR * Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs. * Feed product insight * Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building. Who You Are * 5+ years in B2B SaaS CS or Account Management * You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus. * Systems-minded * Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen. * Proactive by default * You don't wait for a customer to raise a flag. You intervene before problems become crises. * Fluent across audiences * You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms. * Owner's mentality * You treat your book of business like your own company — focused on high-impact work, not busy work. Compensation and Benefits * Medical, dental & vision (company-paid for employee coverage) * STD & group life (company-paid), voluntary LTD * 401(k) with company match * 2 weeks PTO + 56 hrs sick in year 1 * Bonus potential * Series A growth trajectory #ZR Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Munich or in Berlin, Germany.     As an Migration Manager, you are the single thread running through every customer migration: from the very first conversation to post go-live stabilisation, you are the customer's named point of contact and the internal orchestrator. This role goes well beyond a standard onboarding profile. You drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Your mission: own the end-to-end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy.     KEY RESPONSIBILITIES   * Own each migration end-to-end: project plan, milestones, risk management, weekly status reporting * Act as the single named contact for the customer, from kick-off through to CSM handover * Coordinate internal teams (Solution Engineers, Onboarding) on complex migrations: multi-product, multi-country, regulatory constraints * Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare * Anticipate and escalate blockers before they impact the customer or the timeline * Build migration playbooks to continuously improve our processes     PREFERRED EXPERIENCE   * 3 to 5+ years of experience in a Post-Sales role in a B2B SaaS environment: Customer Success Manager, Implementation Manager, Technical Account Manager, Onboarding Project Manager, or equivalent * Proven track record managing complex migration or implementation projects involving multiple internal teams * Comfortable working with clients in regulated industries: Banking, FinTech, Insurance, Telco * Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer * Transversal leadership: ability to mobilise teams without hierarchical authority * German — fluent, required · English — professional level, required * French — a plus NICE TO HAVE * Exposure to digital identity, KYC/AML, or eIDAS * Familiarity with REST API integration environments     PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.