Medical Receptionist

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.  THE OPPORTUNITY  As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.   This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!     YOUR IMPACT  * Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.  * Welcome and greet patients to the clinic with a friendly and professional demeanor. * Register patients efficiently, ensuring completion of all required forms with accurate information. * Handle insurance and billing inquiries, providing clear and concise information to patients. * Aid ill or distraught patients as necessary and with available resources. * Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies. * Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. * Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. * Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. * Assist in scheduling specialist referrals as needed for patient follow-up. * Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. * Front Desk Management: * Answer and direct phone calls in a professional and timely manner. * Keep the reception area organized and tidy, creating a welcoming environment for patients. * Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. * CMD Technology & Offerings Expert: * Become familiar with scope of services provided at CMD and costs affiliated with all services. * Navigate and utilize various software systems for reservation scheduling and electronic medical records.   REQUIRED AVAILABILITY  * Must be able to work 12-hour shifts in consecutive and or non-consecutive days: * For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.  * For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.  * For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  * Flexibility to work nights, weekends, holidays.  * When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. * Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.   WHO YOU ARE  * Education: High School Diploma or GED required. * Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. * Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. * Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. * Technically savvy: Proficient with Microsoft Office Suite or related software. * Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. * Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic. * Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization. * Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. * Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.   BONUS QUALIFICATIONS  * Medical Receptionist certification * Previous experience in a medical receptionist role or similar customer service position * Familiarity with medical terminology and basic knowledge of insurance processes * Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation * Experience working with insurance billing and coding information #INDNH1 Pay Transparency In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, we encourage you to apply and learn more.  Hourly Pay Range for this Position $19.50—$24 USD WHY YOU'LL LOVE WORKING WITH US * Collaborative team environment that encourages professional growth * Urgent care services at no cost to our team members and their families * Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance * 401k match after one year of service  * Access to our primary care (depending on location) * Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families  * Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!   We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering: * Competitive compensation package * Outstanding work life balance * Health, vision, and dental benefits * 401K plan match * Life insurance (100% company paid) * PTO and paid holidays * We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.   About the Role: The Medical Receptionist (Patient Services Coordinator) is responsible for greeting patients upon arrival, signing them in for their appointment, obtaining insurance information, providing forms, processing payments, and scheduling appointments. Key Responsibilities:   * Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data. * Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents. * Process payments from patients for co-pays and uninsured visits. * Schedule appointments for new and recurring patients based on provided schedule guidelines. * Maintain hard copy patient records as well as the files stored in our EMR system. * Audit schedule to ensure patient insurance eligibility. * Provide patients with support and guidance as needed. * Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity. * Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook. * Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization. * Other duties as assigned.   Qualifications:   * High school diploma/GED required (Associate degree preferred). * 2+ years’ experience in a medical setting in customer service. * Bilingual in English and Spanish is preferred. * Familiarity with ECW a plus. * Ability to handle a fast-paced environment and prioritize tasks based on importance. * Excellent communication and problem solving skills, as well as interpersonal skills. * Familiarity with Microsoft Office and desktop publishing software.   Why UVVC? At United Vein & Vascular Centers, you’ll be part of a dedicated team focused on quality patient care, career growth, and a supportive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, we’d love to meet you! About us:   UVVC, is a leading provider of comprehensive vein and vascular care with over 60 clinics across Arizona, Illinois, Colorado, Florida, Georgia, Texas, and expanding. Our mission is to revolutionize vascular care by delivering an all-inclusive clinic experience that addresses every aspect of lower extremity vein, vascular, and wound conditions.  United Vein & Vascular Centers (UVVC) is distinguished by its innovative approach to diagnosing and treating a variety of vascular conditions that affect the pelvis and lower extremities. With a team of committed specialists, cutting-edge medical technology, and a patient-centric approach that emphasizes minimally invasive procedures, UVVC ensures superior care and optimal outcomes for it’s patients.