BPO - Supply X AI Specialist

Veepee

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. The Role in One Sentence You design and deploy the next generation of Veepee’s procurement processes, combining artificial intelligence to explore business problems with classical technical solutions (rules, deterministic automation) to industrialise them in an economically sustainable way. Your Responsibilities The role is structured around 3 areas of responsibility. You are free to choose how you approach them. Mission 1: Performance and Evolution of Procurement Processes You are the business owner for the group’s procurement processes. You are accountable for their operational performance, their coherence with other group processes, and their evolution in line with the AI-first ambition. Ensure the consistency and operational performance of procurement processes, you decide what deserves attention, you prioritise according to your own criteria, and you own the trade-off decisions Identify redesign opportunities and own the target vision, distinguishing what calls for incremental optimisation from what requires genuine transformation Ensure alignment with other group functions (commercial, warehouses, finance, scheduling) — you define the right moments and formats for coordination Address upstream data quality issues that degrade procurement processes, understand root causes and drive corrections, either directly or through the right stakeholders Build the performance view you consider appropriate (KPIs, dashboards, friction points) and communicate it to teams and leadership Mission 2: Designing AI and Technical Solutions Supporting These Processes You are responsible for outcomes: solutions that genuinely work, are adopted by teams, and hold up over time — economically and technically. The path to get there is yours. Identify the right solutions by exploiting the full range of available tools — from generative AI to explore, to classical technical components to industrialise — based on what the problem requires Build yourself when it is most efficient: prototypes, demonstrators, proof-of-value. Engage Tech teams when industrialisation justifies it Own architecture decisions, what stays as a generic LLM, what becomes a business rule, what moves to stable ML, what is bought rather than built, and argue them to Tech Ensure economic control of solutions: usage cost, latency, human escalation rate, total operational cost. These indicators are at the same level as business quality Co-pilot with VeepeeTech teams the solution lifecycle, spec, development, deployment, evolution. You are the reference business counterpart Ensure sustainability of what is deployed, documentation, transferability, capacity for future evolution Mission 3: Team Enablement and Contribution to Group Strategy A solution that works technically but is not adopted has no value. A transformation vision that does not translate into concrete trajectories for teams remains a slide deck. You own both. Support procurement teams in adopting new processes and tools, beyond the operating instructions, build understanding of the underlying logic and create genuine buy-in Contribute to the evolution of roles within the procurement team, which positions will change, which skills need developing, how to support people over time Build and carry the operational and technical feasibility voice in strategic trade-offs within the Supply & Planning Group Actively participate in defining the group’s strategic plan for the procurement function and translating it into concrete initiatives Represent the function in cross-functional governance bodies where it matters, you decide your level of engagement based on the stakes Ways of Working Veepee is building its operating model AI-first. This role is at the heart of that transformation for the procurement perimeter. Three principles structure day-to-day work: 1. POC with generative AI, industrialise with the right tool For every operational problem, start with a generative AI prototype, to explore the problem quickly, validate value, and understand real-world patterns. Once the solution is validated, replace the stable and predictable parts with business rules, trained classical ML, lighter LLMs, or deterministic automation. Generative AI remains where linguistic variability or reasoning complexity justifies it. 2. Measure before industrialising Every deployed solution has its eval dataset, a set of real cases that allows continuous quality measurement. No deployment without a measured baseline. No industrialisation without a quality threshold met. 3. Economic cost is part of the design A solution that works but costs 10× the business benefit is not a solution. You participate in the trade-off between quality, cost, and latency. You know when a premium LLM is justified, when a light LLM suffices, when a deterministic rule beats any LLM or other AI technology, and when make-or-buy is more relevant. The Profile We Are Looking For This role requires a rare combination of operational maturity, technical curiosity, and economic pragmatism. Several career paths can lead here — we are not looking for a specific background, but a combination of capabilities. Candidate pools we consider Consultants or managers in supply chain who have developed a genuine AI practice (not just exposure to the topic) Product Managers / Owners who have led products with an AI component and have a strong drive to solve concrete business problems Profiles with business experience in supply chain who have led AI transformation projects (in a tech-oriented company with a physical goods supply chain) Product Managers / Owners who have led products with an AI component and have a strong drive to solve concrete business problems Solutions Engineers or AI Engineers with a strong appetite for supply chain business and customer/business experience Supply chain business expertise: At least 5 years of experience in a supply chain / operations environment, ideally with exposure to procurement challenges End-to-end understanding: demand planning, supply planning, logistics, transport, link with commercial functions Practice of continuous improvement, process mapping, operational analysis methods Project and transformation expertise: Proven project management skills Confirmed aptitude in process optimisation Comfortable with Information Systems and agile methods Ability to engage with Product Owners and developers — understanding technical constraints Experience with product management and quality functional specification (where relevant) AI in practice: Concrete experience prototyping with LLMs, beyond conversational prompts Understanding of agentic architectures (function calling, RAG, structured memory), knowing when to use what Practice of vibe coding and rapid prototyping tools Knowledge of LLM economic constraints: orders of magnitude for per-token costs, latencies, production constraints Practice of eval datasets and quality measurement, knowing how to prove an AI solution actually works Mindset and behaviours: Pragmatism: prefers an imperfect POC today over a perfect specification in 6 months Economic pragmatism: naturally integrates cost into all technical decisions Ability to push without breaking: can carry a transformation vision while respecting teams in place and their trajectories Clear written and oral communication, ability to make technical topics accessible to business audiences and vice versa Continuous curiosity: actively follows the evolution of AI tools and associated engineering practices Education and Languages Master’s level degree (engineering school, quantitative business school, or university equivalent) Fluent French and English, written and spoken (frequent exchanges with Tech teams and other divisions, group internationalisation) Another language (Spanish, German, Italian) is a plus but not required Recruitment Process After a first screen with the recruiter Step 1: Initial conversation (45 min) with the hiring manager to understand your motivations and present the context Step 2: Practical case study (1 week to prepare, 1h presentation)  a real operational problem, how you would approach it with a mix of AI and technology Step 3: Cross-functional interviews (2h)  with Supply & Planning leadership, a VeepeeTech PO, and a tech peer Step 4: Final conversation (1h)  with the N+2 on long-term vision and offer terms  

M-KOPA

We're actively recruiting a Head of Operations as we continue to scale our leadership team in Ghana. You'll be the driving force behind the customer experience that defines M-KOPA in Ghana - leading the service standards, care operations, and operational frameworks that deliver financial progress for everyday earners. The Impact 💚 Your leadership will directly shape how our customers in Ghana experience M-KOPA. We've already helped over 7 million customers access over $2 billion in credit, advancing financial progress for everyday earners. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 The Opportunity 🎧 Elevate customer experience: Lead the transformation of our customer care and collections function — raising service standards, building capability, and putting the customer at the centre of everything we do 🏗️ Own operations end-to-end: Provide strategic leadership across customer care, collections, retail, warehouse, and logistics in one of Africa's fastest-growing fintech businesses 💰 Drive real business outcomes: Your success is measured in customer satisfaction, retention, service quality, and profitability — not just process metrics 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) 🌱 Environmental impact: We're working to reduce our carbon footprint, having avoided 2.155 million tonnes of CO₂ to date through clean energy products and circular economy initiatives What You'll Do Reporting directly to the General Manager, you'll own operational strategy and execution across M-KOPA Ghana. While you'll provide leadership across all operational functions, the immediate priority is clear: transforming our customer care and collections capability into a genuine competitive advantage. You'll bring the experience, rigour, and energy to raise service standards, build high-performing care teams, and embed a customer-first culture — while partnering with a well-established supply chain and retail channel team to keep the wider operation running at pace. Your Core Responsibilities: Customer Care & Collections * Lead the strategic transformation of Customer Care and Collections, setting and holding high service standards across call centre and BPO functions * Build and develop tactical plans for customer engagement, retention, and issue resolution that deliver measurable improvements in satisfaction and service quality * Define and drive the metrics that matter — response times, resolution rates, customer satisfaction scores, and collections performance * Embed a customer-first culture across the care function, developing team capability and creating clear pathways for performance improvement * Identify and close gaps in service delivery, escalation frameworks, and customer journey design Operational Strategy & Leadership * Define and execute operational strategies that enhance efficiency, productivity, and profitability across all functions * Partner with the global leadership team to shape and localise operational frameworks and policies * Proactively assess operational risks and implement mitigation and optimisation plans * Lead change management initiatives and champion a culture of continuous improvement Retail & Logistics Operations * Provide strategic oversight of retail operations, warehouse, and logistics — supporting and building on the strong foundations already in place * Strengthen supplier and vendor relationships, negotiate value-driven contracts, and maintain best practices for supply chain efficiency and cost optimisation Team Leadership & Financial Management * Lead, mentor, and inspire managers and teams across all operations functions * Own operational budgets, forecasts, and cost-control initiatives * Deliver regular performance reports and insights to senior leadership * Build organisational capabilities that align with current and future business needs Your Environment 💼 * Primary focus: Customer care, collections, call centre and BPO operations * Broader functions: Retail, warehouse, logistics, supply chain * Tools: CRM tools, ERP systems, inventory platforms * Scope: Multi-departmental leadership within M-KOPA Ghana, with connectivity to global operational frameworks What You Need 8–10 years of progressive operations experience, with at least 5 years in senior management roles. We're particularly interested in candidates who have led customer care, contact centre, or BPO operations in high-growth, customer-centric environments — this is where you'll make your biggest mark. Required Experience: * Proven success leading customer care, contact centre, collections, or BPO operations — this is the experience that will set you apart * Track record of transforming service standards and building high-performing care teams * Strong financial acumen with experience in budget and cost management * Demonstrated success leading multi-departmental teams and driving operational transformation * Experience with CRM tools, ERP systems, and inventory platforms * Bachelor's degree in Business, Operations, Supply Chain, or related field; Master's preferred Location & Benefits Based in Ghana - Hybrid, reporting to the General Manager * Work with diverse teams across UK, Europe, and Africa * Professional development programmes and coaching partnerships * Family-friendly policies and flexible working arrangements * Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. Our aim is financial progress for everyday earners. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: * Connected 📱: 2.5 million first-time mobile internet users connected * Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents * Green 🌱: 2.155 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Ready to lead operations that create real-world financial inclusion while advancing your career in fintech? Apply Now! WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Polène

Fondée en 2016, la maison de maroquinerie française Polène se distingue par son savoir-faire artisanal d’excellence en créant des pièces intemporelles, au design organique directement inspiré de la nature. Dans un contexte de forte croissance et d’expansion internationale, nous structurons notre activité en 2026 et nous entourons des meilleurs talents afin de déployer une expertise fine à tous les niveaux de notre organisation. Notre positionnement résolument artistique s’inscrit dans l’élévation de notre gamme de sacs et bijoux, soutenue par 800 artisans au sein de nos ateliers espagnols d’Ubrique. L’histoire de Polène peut s’écrire avec vous : rejoignez-nous pour contribuer à cette aventure, dans les coulisses de notre siège parisien qui accueille déjà plus d’une centaine de passionnés par notre expertise.   Contexte: Polène franchit une nouvelle étape dans la structuration de sa fonction Finance. Après le déploiement de SAP, nous renforçons notre équipe en recrutant un(e) BPO Finance afin de faire de nos outils un véritable levier de performance et d'accompagner les prochaines phases de notre transformation. Vous rejoindrez une équipe BPO en construction, composée d'une autre BPO. En lien étroit avec les équipes métiers et les interlocuteurs IT, vous contribuerez à fiabiliser et optimiser les processus existants, tout en pilotant le déploiement de nouvelles solutions. Véritable référent(e) des processus Finance, vous jouerez un rôle clé dans l'amélioration continue de notre environnement applicatif et l'accompagnement des évolutions de l'entreprise.   Vos principales missions seront les suivantes :   * Optimisation et correction post-bascule SAP : Analyser les processus financiers actuels (comptabilité générale et analytique, trésorerie, reporting, P&L) pour identifier les points de friction. Proposer et mettre en œuvre les corrections de paramétrage nécessaires dans SAP pour garantir un fonctionnement optimal. * Pilotage du projet Facture Électronique : Participer activement au pilotage du projet de mise en conformité et de déploiement de la facturation électronique, en lien avec les évolutions réglementaires et techniques. * Optimisation du cycle Factures Fournisseurs : Superviser et améliorer les nouveaux cycles de gestion des factures fournisseurs intégrés à SAP, incluant l'optimisation de l'outil de lecture automatique des factures (OCR) pour accroître la productivité et la fiabilité des données. * Définition des exigences métiers : Recueillir et formaliser les besoins des équipes financières France & Espagne et Internationale, et les traduire en spécifications fonctionnelles * Tests et Validation : Coordonner les tests de validation lors des phases de correction ou d'évolution du système. Assurer la conformité des modules financiers (comptabilité, contrôle de gestion, gestion des coûts) avant toute mise en production. * Génération des états financiers : Co-construire les processus cibles en Finance (Comptabilité, Contrôle de gestion, Reporting). Assumer les arbitrages pour un modèle commun performant. * Gestion du changement et Support : Accompagner les utilisateurs au quotidien dans l’adoption des processus optimisés. Organiser des ateliers de formation et rédiger la documentation fonctionnelle (guides utilisateurs, procédures). * Collaboration transverse : Travailler en étroite collaboration avec les équipes IT, les consultants SAP et les responsables financiers pour aligner les outils sur les objectifs stratégiques de l’entreprise. LES CLES POUR REUSSIR * Vous possédez d'au moins 8-10 ans d'expériences sur un poste en Contrôle de Gestion/Finance dont au moins 6 ans en tant que BPO * Vous avez impérativement une solide expérience sur SAP S4 HANA * Idéalement, vous avez une première approche des outils tels que Esker, Spendesk et Power BI * Vous avez un excellent niveau de français et d'anglais. La maitrise de l'espagnol est un plus * Vous êtes une personne flexible, force de proposition avec un esprit collaboratif fort et faites preuve de facilités pour vous adapter à des nouvelles situations * Vous souhaitez intégrer un environnement en forte croissance et stimulant au quotidien * Vous avez une aisance relationnelle ainsi qu'un esprit de pédagogie afin d’accompagner les collaborateurs sur les sujets liés à la Finance * Vous êtes reconnu pour votre esprit analytique et êtes très à l'aise avec des chiffres * Vous avez de solides compétences en gestion de projet CE QUE LA MAISON VOUS OFFRE * Une expérience employée à 100% en présentiel, au sein de nos bureaux parisiens en plein cœur du 2ème arrondissement, rue du Louvre, refaits à neuf fin 2024 * Un abonnement sport et bien-être ClassPass * L’accès aux réseaux de crèches People and Baby et Les Petits Chaperons Rouges * Les avantages légaux : * 25 jours de congés par an et 10,5 jours de RTT * notre mutuelle Alan prise en charge à 60% * le remboursement de votre titre de transport à 50% ou le forfait mobilité durable à hauteur de 40€/mois * Carte ticket restaurant d’une valeur faciale de 10€ par jours. La Maison Polène s'engage à garantir des processus de recrutement inclusifs et à assurer la sélection et la promotion de chaque candidat de manière éthique et équitable.