Business Development Representative - Spanish Speaking

Alma

🧡 ABOUT ALMA At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers. Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt. As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers. With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started! 👐 ABOUT THE TEAM As a Sales Development Representative (SDR), your impact at Alma will be immediate and tangible: you will directly contribute to increasing payment volumes processed by Alma while growing our SMB merchant portfolio (for French and Spanish market). You will have the satisfaction of helping the team closing deals within weeks and in manifesting Alma as a European player. This position is a CDI based in Paris. 💼 ABOUT THE JOB Reporting to the Head of Sales SMB, your main responsibilities are: * Develop Alma's sales activity using the tools available (telephone/email/social networks, Sales navigator...) and closely work with the Growth team to actively prospect on a defined block of verticals with merchants having an annual turnover of less than €10M€ * Generate lists of prospects in collaboration with the Growth and Marketing teams * Implement a prospecting strategy and actively follow-up targets in order to qualify their needs and identify potential projects * Obtaining qualified appointments for your Account Executives * Track and monitor your activity and find the best methods to improve the prospecting process. 🧰 YOU WILL WORK WITH Tools : Salesforces, Gong, Dust... 🧩 ABOUT YOU To succeed in this job * Experience: 1-2 years of experience in a similar role (internships and apprenticeships included). Experience in selling B2B solutions and knowledge of the e-commerce will be a plus! * Language: Fluency in French, Spanish and English * Strong communication skills: you are very at ease when interacting with prospects, clients or any stakeholders of the industry, and you always ensure the appropriate level of reporting internally And it will be nice if you also * Structured: you are a quick learner who rapidly gets up to speed in understanding the challenges faced by merchants * Rigorous and organized: you advance in a methodical manner and follow your prospects to the end * Ambitious and driven by challenge: you have a strong desire to exceed your goals * You want to make an impact and drive excellence in a fast growing company Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience. 🧘 WHAT’S IN IT FOR YOU If you join, you will be able to grow and impact on: * Your market — Alma is a European BNPL market leader; as an SDR, you'll be at the forefront of our commercial expansion across Europe, with a direct and measurable contribution to our growth * Your career — You'll be part of a high-performing, international sales team that invests in your ramp-up, your training, and your path to more senior roles * Your environment — You'll work in a company built on strong values (integrity, ownership, radical frankness) where trust, collaboration, and honest feedback are part of everyday life Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience. 🤑 COMPENSATION & BENEFITS * Competitive salary based on 12 months * Profit-sharing and employee savings plan * Health insurance: 100% covered by Alma including family package * Disability insurance: 100% covered by Alma * Sport: partnerships with Gymlib and Classpass, or €30/month reimbursement for your sports activities * Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule paid at 100% for 8 weeks. * Sustainable Mobility Package (FMD): €544.80/year (excluding full-remote contracts) * Meal vouchers: €10/day, 50% covered by Alma * Mental health: free access to MindDay platform * Paid time off: 25 days/year ****(+ additional paid leave granted for employees on executive contracts) * Access to our Learning & Development Platform * 2 weeks of full remote possible per year in summer 🎯 INTERVIEW PROCESS * Video interview with Recruiter  * Remote interview with Hiring manager * A written case study to complete at home, following by an on-site case study presentation  * On-site Team Fit interview  🌍 DIVERSITY & INCLUSION At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.

Vestiaire Collective

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.   Our mission is simple: make circular fashion the norm, not the exception. Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.   Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US. Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.   Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day. Timleline: July 20th - March 30th (TBD) About the role  Vestiaire Collective is the leading global platform for desirable pre-owned fashion, accelerating the fashion industry's transition towards circularity. The Brand Partnerships team sits at the intersection of luxury, resale and innovation. Through strategic partnerships with leading brands and retailers, the team helps drive second-hand adoption, develop circular business models and bring trusted, high-quality supply to the Vestiaire Collective marketplace. The team is structured around two complementary pillars: Business Development, responsible for acquiring new partners and distribution channels, evolving our partnership models and expanding Vestiaire Collective's role within the luxury ecosystem. Account Management, responsible for growing and managing our portfolio of strategic partners, including brands and retailers such as Chloé, Burberry, and Mytheresa, while maximizing the performance and visibility of retail supply across the marketplace. As Brand Partnerships Director (Maternity Cover for 6 months-ish), you will lead both functions during a key period of execution and growth. You will oversee strategic partner relationships, drive business performance, support and develop the team, and ensure successful delivery of the existing roadmap in close collaboration with senior stakeholders across the company. In parallel, you will contribute to the development, negotiation and launch of new partnerships across a variety of verticals, helping expand Vestiaire Collective's ecosystem and reinforce its leadership in luxury resale. What you will do  Lead Vestiaire Collective's Brand Partnerships business Oversee the day-to-day management and performance of Vestiaire Collective's Brand Partnerships business, ensuring continuity, execution excellence and achievement of commercial objectives. Drive growth across the existing portfolio of luxury brands and retailers, identifying opportunities to strengthen partnerships and maximize mutual value. Ensure alignment with the team's established roadmap and strategic priorities while maintaining agility to respond to evolving business needs. Own strategic partner relationships Act as the primary point of contact for Vestiaire Collective's most strategic partners, maintaining strong executive-level relationships and ensuring a high level of engagement and satisfaction. Provide guidance and support on regular business reviews, performance discussions and partnership governance with managers. Support partnership renewals, commercial negotiations and the expansion of existing collaborations where relevant. Drive business performance and marketplace impact Monitor and optimize partner performance across key commercial, operational and customer metrics. Leverage data and insights to identify opportunities, take corrective actions and endorse decision-making. Ensure partner supply receives the appropriate level of visibility and support within the marketplace to maximize desirability, sell-through and customer experience. Lead cross-functional execution Partner closely with Product, Tech, Operations, Marketing, Finance, Legal and Customer Service teams to ensure the successful delivery of partnership initiatives and operational priorities. Coordinate complex cross-functional projects and remove blockers to ensure timely execution. Ensure internal stakeholders remain aligned on partner priorities, commitments and business objectives. Manage and develop the team Lead and support both Business Development and Account Management team members (3 people), providing guidance, coaching and clear prioritization. Foster a collaborative and high-performing team culture while ensuring effective workload management and execution. Act as a key escalation point for both internal teams and external partners. Represent the Brand Partnerships team internally and externally Serve as a senior representative of the Brand Partnerships team across the organization and within the broader luxury and resale ecosystem. Contribute to strategic discussions with partners and industry stakeholders, reinforcing Vestiaire Collective's position as a trusted resale partner. Who you are 10+ years (including 3 years of  of professional experience in Business Operations, Category Management, Strategy, Marketplace, Partnerships or Commercial roles, ideally within a leading E-commerce, Marketplace or Technology company. Proven experience leading complex cross-functional initiatives and driving business performance at scale. Strong strategic thinking combined with a hands-on approach to execution and operational excellence. Demonstrated ability to influence senior stakeholders and build trusted relationships across executive leadership, commercial, product, operations and external partners. Excellent project and change management skills, with a track record of driving organizational transformation and process improvements. Highly analytical and data-driven, able to translate complex data into actionable business recommendations and strategic decisions. Advanced proficiency in Excel and BI tools; strong understanding of data analytics. Experience with Tableau, SQL and AI-powered analytics tools is highly valued. Strong commercial acumen with the ability to identify growth opportunities, prioritize investments and optimize business performance. Outstanding communication and presentation skills, including experience presenting to senior leadership and executive audiences. Proven people leadership experience, with a passion for coaching, developing and growing high-performing teams. Thrives in fast-paced, high-growth environments and is comfortable navigating ambiguity. Strong understanding of the Fashion and Luxury landscape, including market trends, consumer behavior and the evolving relationship between first-hand and second-hand markets. Ability to connect operational and commercial decisions to broader brand, customer and market dynamics, ensuring business performance supports long-term marketplace positioning and desirability. Fluent in English (written and spoken); additional European languages are a plus (French, Italian, Spanish or German preferred).

Back Market

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? ABOUT THE TEAM: The Process Manager team is critical to our mission. We own the end to end after-sales customer experience (CX), ensuring our agent processes are seamless, efficient, and customer centric. We work cross-functionally with Product, Tech, and other Operations teams to design and optimize the customer journey, leverage automation, and drive significant CX improvements. ABOUT THE ROLE: We are looking for a strategic and hands on Senior Lead Process Management to lead our team of Process Managers, responsible for the CX of their own vertical. You will be responsible for defining the vision, strategy, and prioritization of the roadmap for process improvements You will act as the key leader driving the evolution of our customer support processes, tooling, and performance across all relevant contact reasons. Your leadership will ensure we balance business efficiency with a world class customer experience. YOUR MISSION (IF YOU ACCEPT IT): 🥇 // Team Leadership & Strategy * Lead, mentor, and coach a team of Process Managers, fostering a culture of ownership, data-driven decision-making, and continuous improvement (Kaizen/Lean). * Define the long-term vision and strategic roadmap for after-sales Care Operations, ensuring alignment with Back Market's overall product, operations, and business goals. * Manage team capacity, prioritization, and execution of complex, cross-functional CX improvement projects. // Customer Experience Ownership * Serve as the ultimate owner and evangelist for the after-sales Customer Experience across the entire company. * Set the standard for customer-first process design, ensuring that new features, policies, and products incorporate great CX from inception. * Oversee the analysis of help requests, customer feedback (CSAT/NPS), and operational data to identify systemic pain points and prioritize improvement areas for the team. // Process Excellence & Automation * Define robust governance for all Care processes, ensuring clear policies, SLAs, and routing rules are established and maintained. * Drive continuous process mapping and optimization initiatives (e.g., golden path definition, exception management) to minimize recontact rates and effort for customers, agents, and sellers. * Maximize the use of automation and self-service (Intercom Workflows, Fin AI, In House Automations etc.) to deliver a scalable customer experience and maximize First Contact Resolution (FCR). * Work closely with the AI Conversation Designer and AI Knowledge Manager to set up the right customer journey with Fin AI (Intercom AI Agent). // Product & Tech Relationship * Act as the Business Leader for one of the Care Squad (called Trifecta and composed of one engineering manager, one product manager and one product designer). * Contribute to the Trifecta Vision exercise, bringing Business and Ops requirements (data backed) to the exercise. * Contribute to the squad road map planning and key initiatives impact estimation, finding compromise within the Trifecta to deliver improvements on the north star metric. * Contribute to the communication of key achievements and associated impact delivered over each quarter. // Performance & Stakeholder Management * Own the definition, monitoring, and reporting of the key performance indicators (KPIs) for the after-sales support experience (e.g., FCR, CSAT/NPS, Time to Resolve, process adoption). * Build and maintain strong, trust-based relationships with senior stakeholders across Product, Engineering, Data, and Operations. * Lead the presentation of strategic changes (e.g., Care Process Committee), effectively communicating problem scope, data analysis, rollout plans, and performance outcomes. YOU ARE IN THE RIGHT PLACE IF: ⭐ * 7+ years of experience in Operations, Customer Experience, Process Improvement, or Program Management, with a focus on after-sales or customer support within a high-growth tech or e-commerce environment. * 3+ years of experience leading and managing a team of highly analytical specialists or process managers. * Proven expertise in Customer Journey Mapping, Process Design, and Optimization (Lean/Six Sigma methodology experience vis a plus). * Deep understanding and hands-on experience with Customer Support tooling and automation (ideally Intercom or similar platforms) and leveraging AI Agents for contact deflection. * Excellent analytical skills and a strong track record of using data (SQL, Tableau, etc.) to drive prioritization and measure impact. * Excellent cross-functional collaboration and communication skills, with the ability to influence and build consensus across diverse teams (Tech, Product, Operations). * A "roll up your sleeves" attitude, balancing speed and execution with meticulous attention to CX quality. * Fluency in English is required; another language (French, German, Spanish) is a plus.   WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.