Business Operations Manager

Joko

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! 🔥 OUR BUSINESS OPERATIONS TEAM At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company's most strategic and complex challenges and we don't just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger. Our mission: Help Joko operate at its absolute best, every single day. ✨ WHY THIS ROLE IS SPECIAL Joko is entering its most ambitious chapter yet. We just launched in the US, we're opening two new countries next year, we're spinning up new business lines, and we're rolling out Joko AI, an assistant that will fundamentally change how our users compare products and make purchase decisions. Every one of these moves runs through our B2B engine and raises the bar on how it operates. That's where you come in. Our B2B team is scaling fast: bigger merchants, more markets, more complexity. To keep them sharp, we need a Revenue Operations Manager who can turn the B2B engine into a precision machine: a clean CRM architecture, sharp analytics, streamlined processes, and the operational leverage to take the team to the next level. This is a founding RevOps role. You inherit the first implementation of HubSpot and a fast-moving B2B team, you work hand in hand with a wide network of stakeholders (Ops, Data, Tech), and you get to define what the function becomes. Few roles give you this much white space this early. 🎯 WHAT YOU WILL DO Reporting to François Panico, you will own the Revenue Operations scope at Joko and be the strategic operational partner of our B2B team (Sales, Account Management). This is a 0-to-1 mandate: you will design the systems, data, and processes that let our B2B team operate at peak speed and quality across France, the US, and every market we open next. * Build a world-class CRM architecture: You will take ownership of HubSpot and turn the first implementation into a scalable, multi-country CRM. You will design the data model, pipeline structure, and automations that match how the B2B team actually sells and renews, and make HubSpot the single source of truth for everything B2B: clean, reliable, and trusted. * Own analytics and scoring across the B2B funnel: You will build the analytics layer (in collaboration with the Data team) that gives the B2B team and leadership real-time visibility on pipeline, conversion, retention, and account health. You will design and operate client scoring models (lead scoring, account prioritization, churn risk, expansion potential) and turn raw activity data into actionable insights that surface the right opportunities and flag the right risks. * Streamline and scale B2B processes: You will audit the B2B funnel end to end (prospection, qualification, closing, onboarding, account management, renewal, expansion) and make every step simple, fast, and efficient. You will define clear handoffs, SLAs, and ownership across Sales and Account Managers, embed automation and AI wherever they create leverage, and remove what slows the team down. * Be the strategic partner of the B2B team: You will work hand in hand with the BU owners to identify bottlenecks, prioritize initiatives, and unlock the next level of performance. You will turn ambiguous questions (conversion drops, account prioritization, sales-cycle bottlenecks) into structured, data-backed analyses and clear recommendations, and lay the groundwork to scale RevOps as a function over the next 12 to 24 months. 👀 WHO WE'RE LOOKING FOR * Experience: You have 4+ years in Revenue Operations, Sales Operations, Customer Operations, or Strategy & Operations, with hands-on exposure to a fast-growing B2B environment. * CRM expertise: You have architected (not just used) a CRM at scale (HubSpot or Salesforce). You know how to design data models, build automations, and turn a CRM into a strategic asset. * Analytical firepower: You have advanced SQL and a strong command of a BI tool (Looker, Metabase, Tableau, or similar). * Tech & AI-first thinker: You reach for scalable, tech-enabled solutions before manual fixes, and get excited building automation, tooling, and data flows. You see AI as a core lever and are always exploring new ways to make work faster and smarter. * Problem solver: You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action. * Operational mindset: You are relentlessly curious and detail-obsessed. You enjoy getting your hands dirty, equally comfortable in a strategic conversation with leadership and three hours deep in a HubSpot issue. * Autonomy: You can own and drive complex cross-functional projects from A to Z with minimal guidance. * Communication: You explain complex ideas clearly and concisely, in both written and verbal formats. * Languages: You are fluent in English (spoken and written). * Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback and you love constantly learning and getting better. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.

TheFork

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork YOUR ROLE As a Sales Operations Manager for France & Belgium, you will partner closely with Sales Leadership and the Country Leadership team to drive sales performance, improve execution and increase operational efficiency across the business. You will own key sales operating routines, performance management processes, forecasting, reporting and sales process optimization. You will help provide visibility on business performance, improve decision-making and ensure teams have the tools, processes and insights needed to execute effectively. You are analytical, organized and execution-oriented, with a strong ability to translate business needs into scalable processes and actionable recommendations. In addition to core Sales Operations responsibilities, you will act as a trusted partner to the Country Leadership team, helping maintain visibility on key business priorities, coordinate execution across stakeholders and support strategic discussions when needed. This is a highly visible role with strong exposure to local and regional leadership teams. WHAT YOU WILL DO: DRIVE SALES PERFORMANCE AND BUSINESS VISIBILITY * Lead and animate key local routines and performance discussions (weekly and monthly routines) * Coordinate forecasting, target tracking and business reviews * Build and maintain dashboards, reporting and KPI frameworks * Analyze pipeline health, sales productivity and sales performance * Provide insights and recommendations to support decision-making SUPPORT COMPENSATION AND PERFORMANCE MANAGEMENT * Support compensation plan execution in partnership with Central teams * Contribute to target setting and quota allocation processes * Support the design and implementation of local incentive programs * Monitor plan effectiveness and performance outcomes IMPROVE SALES PROCESSES AND OPERATIONAL EFFICIENCY * Identify process inefficiencies and opportunities for improvement * Leverage AI and automation to streamline workflows and increase productivity * Improve forecasting accuracy, pipeline visibility and reporting reliability * Optimize Salesforce governance and sales tool adoption * Design scalable processes and best practices that help teams focus on revenue-generating activities SUPPORT BUSINESS EXECUTION AND OPERATIONAL INITIATIVES * Coordinate selected cross-functional initiatives impacting sales performance * Support implementation of new tools, processes and ways of working * Ensure alignment, accountability and execution across stakeholders   WHO YOU ARE: You Must Meet These Critical Qualifications * 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Consulting or similar roles * Strong understanding of sales processes, performance management and forecasting * Strong analytical and problem-solving skills * Advanced Excel / Google Sheets skills; Salesforce experience strongly preferred * Excellent communication and stakeholder management skills * Ability to drive execution in fast-paced and cross-functional environments * Fluent French and professional English * Strategic thinking with operational excellence * Analytical rigor and business acumen * Process improvement and automation mindset * Hands-on execution and ownership * Strong stakeholder management and collaboration skills * Autonomy, structure and adaptability * Ability to create clarity and momentum in complex environments   What we offer you:  😄 An awesome team  🏠 A permanent contract (that can be useful in life)  ⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus  🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)   🌎 International teams and a multicultural environment spanning 10 offices across Europe 🤝 Highly inclusive working environment  🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance covered by the company  👶 Financial support for birth, adoption, civil partnerships, or marriage 🚝 Transport allowance 🏥Health insurance fully covered by the company  👩‍🦽 Life & Disability Insurance at no cost to the employee 🍴 Amazing offices with dining, coffee points and leisure area     🎤 Team building events   All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-MA1

Joko

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! 🔥 OUR BUSINESS OPERATIONS TEAM At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger. Our mission: Help Joko operate at its absolute best, every single day. 🎯 WHAT YOU WILL DO We’re looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or Team. You’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency. From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company. Your exact scope will depend on your background and company priorities. Example missions include: Revenue Operations * Redesign our sales and account management processes to drive conversion and retention * Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions * Lead high-impact projects that directly influence top-line growth Finance Operations * Automate cash collection, invoicing, and reporting flows end to end * Build internal tools that give real-time visibility into financial performance * Reimagine how money moves through the business and fix what’s broken Content Operations * Scale the creation and quality control processes that thousands of merchant offers rely on across all markets * Build AI-driven tools that multiply team output and accuracy * Help to manage a dedicated BPO team to deliver flawless, high-volume content at speed Team Operations * Own and evolve Joko's tool stack (Notion, Slack, Claude & MCPs …) and make every team faster, smarter, and more secure * Automate cross-functional workflows: onboarding, OKRs, access management for frictionless scale * Lead ESG, IT security, and simplification initiatives that keep Joko compliant and future-proof Product Operations * Optimize key product metrics like catch rate, coupon success, or banking connection * Build tools that help Product teams move 10x faster * Own key product integrations, acting as strategic POC with external partners Marketing Operations * Structure and scale how we track, measure, and optimize marketing performance * Automate workflows for growth and CRM teams to boost campaign velocity * Build robust internal systems to improve ROI visibility and strategic decision-making You’ll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real change. 👀 WHO WE'RE LOOKING FOR * Education: You graduated from a top-tier engineering, business, or applied science program * Experience: You have 2+ years of experience in operations, strategy, consulting, or a similar role. * Problem solver: You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action. * Operational mindset: You’re relentlessly curious, detail-obsessed, and driven to optimize processes. You enjoy getting your hands dirty and making things work better, faster, smarter. * Tech-first thinker: You look for scalable, tech-enabled solutions before reaching for manual fixes. You're excited by building automation, tooling, and data flows. * AI Enthusiast: You see AI as a core lever, and you're always exploring new ways to make work faster and smarter. * Efficiency-driven: You thrive in multi-stakeholder environments, constantly seek productivity gains, and are always thinking three steps ahead. * Autonomous: You can own and drive complex cross-functional projects from A to Z with minimal guidance. * Strong communicator: You explain complex ideas clearly and concisely, in both written and verbal formats. * Entrepreneurial spirit: You’re proactive, hands-on, and thrive in fast-paced, ever-evolving environments. * Languages: Fluent in English (spoken and written). French is a plus, but not required. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.