Client Success Manager (m/f/d) - Fixed Term

charles

FIXED-TERM CONTRACT (1 YEAR) · PARENTAL LEAVE COVER · FULL-TIME · BERLIN (HYBRID)  THE IMPACT YOU WILL MAKE Customer Success is central to how charles drives measurable value for Europe’s most innovative brands. As a Senior Customer Success Manager, you will own a portfolio of key accounts and guide customers toward maximizing the outcomes they achieve with our Conversational AI and CRM. You’ll develop account strategies, elevate performance across the customer journey, and help clients turn messaging into a reliable channel for attracting, converting, and retaining customers. You’ll build trust with senior stakeholders, shape value plans tailored to their goals, and ensure smooth adoption of our product across use cases. Your work will directly contribute to retention, expansion, and long-term partnerships — and you’ll play a key role in strengthening how Customer Success operates across the company. Join us in Berlin and help accelerate the impact of Conversational AI for leading consumer brands. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL BE DOING * Drive the onboarding process of new customers by understanding their business objectives and identifying value potential * Define use-case strategies and success plans that drive measurable impact for each client * Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce * Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience * Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development * Create compelling customer success stories and share learnings that raise the quality of execution across the team * Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success * Track market and industry trends to inform recommendations and strengthen client strategies * Continue building your expertise in Conversational AI and help shape internal best practices as you grow ---------------------------------------------------------------------------------------------------------------------------------- WHAT MAKES YOU A GREAT FIT * Bachelor’s degree in Business, Technology, or a related field * 2+ years in customer-facing roles (Customer Success, Account Management, Consulting, etc.) * Experience in B2B SaaS or strong domain knowledge in e-commerce/D2C * High levels of empathy and emotional intelligence to build trust-based relationships with senior stakeholders * Self-motivated and proactive attitude, with a strong sense of ownership and accountability * Effectively prioritize tasks and coordinate a portfolio of multiple clients and internal stakeholders * Clear and confident communicator in German and English * Tech-savviness (Knowledge of AI/CRM/marketing technology software is a plus) * Intrinsic motivation, attention to detail, and drive to deliver exceptional results * Trusted and collaborative team player with a warm, positive, and caring personality ---------------------------------------------------------------------------------------------------------------------------------- THINGS WE OFFER * Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe * Collaborate with experts in Conversational AI and shape a fast-growing industry * Work with a team of specialists across Tech, Product, Sales, Success, and Marketing to build the best product in the category * High visibility, impact, autonomy, and the ability to drive initiatives that matter * Multicultural team, regular team-building, and shared celebrations * A vibrant office in central Berlin overlooking the Wall memorial * Competitive compensation package What else we offer? * Urban Sports Club discounted membership * Free company lunch on Thursdays * Discounts on BVG tickets * Mental health support through our partnership with OpenUp * A friendly, open, multicultural work environment * Dog-friendly office ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US It's better to have a conversation charles is a conversational AI and CRM that attracts, converts, services, and retains customers via AI agents and marketing automations. charles helps businesses to maximize customer engagement and revenue through conversational channels such as WhatsApp. Brands can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance. Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands. charles and diversity: be yourself and no-one else Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.

RTB House

Location: Germany, remote This position is offered on a fixed-term contract for two years.  We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. Our team in DACH consists of more than 40 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. While the team operates remotely, we do have access to office space in Berlin that’s available for use. There’s full flexibility to work from home, and occasional travel might be required for client meetings across the DACH region. The Account Management team is crucial in driving our company’s success, working collaboratively to deliver exceptional client satisfaction and ensure campaigns align with mutually agreed performance targets.   Why RTB House? If you are looking for a place where you can make a real impact by driving client success, refining strategies, and uncovering growth opportunities across a variety of verticals and tiers, as well as markets within the DACH region, RTB House might be the right fit for you. You Will: * develop relationships and negotiate business terms with decision-makers of the largest e-commerce companies in the DACH region * up/cross sell campaigns and products to ensure the growth of the accounts * provide transparency over campaign performance for the client representatives to ensure premium customer service * create remarketing strategies for different verticals * develop professional technical knowledge related to the solutions offered by RTB House and overall developments in the digital marketing domain * work closely with technical and sales teams within the company to ensure the superior performance of the campaigns * travel regularly across the DACH region to meet clients face-to-face Desired Experience:  * solid understanding of the online advertising industry, esp. performance marketing * experience with incrementality & H2H tests, multi touch attribution models and MMMs  * 3+ years of experience managing online advertising campaigns and client relationships * self-motivated positive individual with an achiever attitude * strong analytical and problem-solving skills * ability to absorb information quickly and deliver within tight timeframe * excellent communication and presentations skills * exceptional professionalism and business acumen * ability to keep an open communication, particularly when working remotely * proficiency in German and fluency in English (C1 or above) We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements- you decide whether you want to work remotely, from our DACH office space or even temporarily from any other location in the world * We offer a top of the market compensation package, consisting of an above market-average base and an attractive bonus scheme; * You’re starting out with 28 vacation days- that can turn into 30 days after a 2-year tenure * You will have a structured and interactive onboarding, accompanied by a supporting team member assigned to guide you during your orientation phase to make sure you’re settling in with ease * An international working environment inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * As we are rethinking AdTech, you will be actively contributing in the process while having the opportunity to work with the best in the AdTech industry to learn from; * We care about your development and help you continuously grow your career with us as part of your personalized development plan- supported by a generous yearly training budget * You’ll be offering true value to our customers through our proven history of customer satisfaction with our AI powered retargeting technology.    Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information for Applicants: Germany

Security Research Labs

ABOUT US: SRLabs is home to knowledge leaders securing critical infrastructures in finance, energy, and telecommunications. We focus on hands-on hacking resilience—not compliance—by combining cutting-edge hacking research with impactful consulting for innovation leaders passionate about pioneering technologies. What makes us unique? We are a diverse team of experts from all over the world, blending skills in consulting, research, and cybersecurity. This allows us to create impactful security solutions that shape the future of organizations and critical infrastructures. Our growing team thrives on collaboration, curiosity, and innovation. YOUR RESPONSIBILITIES We are looking for a Customer Success Manager to bridge the gap between our technical teams and our clients. In this role, you will ensure that our clients derive maximum value from SRLabs’ cybersecurity services, building long-term relationships and supporting their security evolution journey. A significant portion of your clients will be the primary customers of Autobahn Security, a partner company providing a cutting-edge vulnerability management SaaS platform. Your role will involve helping these clients understand, implement, and sustain effective vulnerability management practices using Autobahn Security’s tools, alongside SRLabs' consulting expertise. Your Responsibilities * Build and maintain strong, trust-based relationships with your assigned clients, with a focus on Autobahn Security’s primary customers. * Act as the primary point of contact for client onboarding, ensuring smooth transitions from sales to active project engagement. * Partner with clients to understand their goals and develop tailored strategies to enhance their security posture, leveraging both SRLabs’ consulting and Autobahn Security’s SaaS platform. * Collaborate with SRLabs’ experts and Autobahn Security teams to help prioritize and translate technical insights into actionable recommendations for clients. * Facilitate the troubleshooting process and stay in touch with engineers to report the fixes to customers for the smooth user experience of the Autobahn Security tool. * Proactively identify opportunities for deeper engagement and align them with client needs. * Support clients in adopting new processes and frameworks to strengthen their cybersecurity capabilities. * Regularly measure and communicate success metrics to stakeholders at all levels. WHAT DO YOU BRING? * 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in technology or consulting. * Fluency in German and English are required. * Familiarity or previous experience with vulnerability management or SaaS platforms. * Knowledge of cybersecurity concepts or prior experience in the industry is a plus. * Exceptional organizational, communication, and presentation skills, with the ability to explain technical concepts to diverse audiences. * Strong problem-solving skills and a proactive approach to identifying and addressing client needs. * Proven ability to manage multiple clients, tasks, and priorities effectively. * Passion for helping clients succeed and developing long-lasting professional relationships. WHAT AWAITS YOU WITH US? * Join a diverse team of passionate cybersecurity professionals. * A role where you contribute directly to helping organizations master their security challenges. * Opportunities to collaborate with researchers, consultants, and the Autobahn Security team on cutting-edge projects. * Flexible working arrangements, including home office options. * 30 days paid vacation. * Competitive salary and a wide range of benefits, including a BVG pass, gym membership discounts, and German lessons. * Regular company retreats focused on team building, knowledge sharing, and fun. * Professional development opportunities through internal training, certifications, and education programs. APPLY NOW We are looking forward to getting to know you! SRLabs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team.