Clinical Account Manager (Integration and Deployment)

Indivi

YOUR MISSION Indivi is a TechBio company enabling precision and personalised medicine to become a reality in neuroscience research and development. We are going through significant growth and looking for new team members who want to contribute to making our vision — making measurable what is not so — a reality.  YOUR PROFILE As Senior Product Manager, Platform Operations [Indivi GO / Indivi PRO], you will play a pivotal role in driving product performance, operational excellence, and roadmap execution as our platform enters its next phase of scale and maturity. In this high-autonomy role, you will own the end-to-end delivery of product initiatives, optimise cross-functional execution, and ensure product decisions are guided by data, customer needs, and commercial priorities. Key responsibilities * Delivery & Process Excellence — Map end-to-end product and delivery workflows (e.g. via flow diagrams), pinpoint friction points and bottlenecks across the team’s operating model, and drive them to resolution. * Data-Driven Decision Making — Define and own the core performance metrics for the product (adoption, cycle time, defect/support load, throughput), build visibility into them, and use them — not intuition — to justify every roadmap decision. * Outcome-Driven Roadmapping — Shift planning from feature lists to measurable outcomes tied to company OKRs; own prioritization end-to-end and be accountable for the results it produces. * Commercial Partnership — Work closely with Business Development and Clinical Operations to understand deal and account context, translate commercial priorities and customer commitments into product decisions, and make sure trade-offs account for revenue and partnership impact. * Requirements & Execution — Translate solutions into clear product requirements and user stories, working hand-in-hand with engineering to ensure high-quality, timely delivery. * Compliance Integration — Ensure product development processes align seamlessly with quality management systems, incorporating regulatory and documentation standards into the daily lifecycle without slowing delivery down. * Autonomous, Action-Oriented Execution — Operate independently once direction is set — move on incomplete information rather than waiting for certainty, proactively surface issues, propose solutions, and make the call rather than waiting for direction. * User & Stakeholder Feedback — Run structured feedback loops (interviews, usability testing, support/ops signals) to keep decisions grounded in real user and stakeholder experience. How we work * Agile/Scrum development cycles tailored for regulated environments. * Quality Management Systems (QMS) compliant with key standards (e.g. ISO 13485, IEC 62304). * Process mapping & continuous improvement (Lean-style thinking) to drive delivery excellence. * User-centered Design and Continuous Discovery processes. * Cross-functional Collaboration across Engineering, UX/UI, Quality Assurance/Regulatory, and Commercial (Business Development and Clinical Operations) teams. Required qualifications * Education — Bachelor’s degree in Computer Science, Health Informatics, Engineering, Business, or a related field (or equivalent practical experience). * Experience — 5+ years as a Product Manager, with a proven track record owning a mobile app or a web product (either qualifies), including demonstrated use of data/metrics to drive roadmap decisions, hands-on experience improving delivery processes, and direct experience partnering with commercial teams (Sales, BD, Customer Success, or similar). * Certifications — Agile/Scrum certifications (e.g., CSPO) are a plus; Lean/Six Sigma or strong analytics credentials are a strong plus; training in medical software standards is an advantage. * Language — Professional fluency in English (written and spoken). Needed skills * Technical — Product analytics tools (e.g., Mixpanel, Amplitude), process/flow-diagramming tools (e.g., Miro, Lucidchart), and agile management tools (e.g., Jira). * Soft skills — High comfort operating with autonomy and minimal oversight, a strong bias toward action over analysis paralysis, structured/analytical thinking, ability to turn ambiguity into a clear plan without hand-holding, commercial fluency and comfort speaking the language of revenue and customer impact, rigorous attention to detail, and strong stakeholder communication. * Industry-specific — Practical understanding of working under structured quality standards (e.g., ISO 13485, IEC 62304) and data privacy frameworks (GDPR / HIPAA), with the ability to navigate rigorous documentation requirements without sacrificing delivery speed. Is this you? Apply if: * You default to figuring out a path forward yourself rather than waiting for one to be handed to you. * You’ve turned a vague performance or process problem into a diagram, a metric, and a fix — more than once. * You’ve worked closely enough with a commercial team (sales, BD, customer success) to know how product decisions land on revenue and customer relationships. * You’d rather ship an 80%-right decision this week and iterate than wait a month for the 100%-right one. Don’t apply if: * You need a fully-scoped brief before you can start moving. * You think of “process” and “metrics” as someone else’s job, not core to product management. * You’ve never had to defend a product decision to a commercial or revenue-focused stakeholder. * You prefer steady, incremental discovery work over jumping into an already-shipping, fast-moving product.

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. Are you an expert in all things medical device regulation and healthtech, who thrives in high ownership, cross-functional roles? We are looking for a Healthcare Compliance Manager to own clinical compliance and regulation across our healthcare products. In this highly operational, high-ownership role, you will drive Beam towards Class IIa medical device certification for our products, while being the day-to-day contact for all things cross-functionally healthcare. You will be the guardian of our clinical regulatory status - from DCB documentation and ISO standards through to our quality management system, ongoing clinical evaluations, and our engagement with the MHRA and DHSC. This isn't your typical regulatory role. We're building out a healthcare team and you'll be our detail-oriented "founding generalist" within it, wearing many hats. In a typical week you might: progress a Class IIa submission, shape the healthcare product roadmap with our PM, scope an NHS EPR integration, run a clinical evaluation, train the team on a new process, and bring in external advice exactly where we need it. You'll set the roadmap for our clinical operations and have a clear sense of when to expand or hire in additional resource. We are keen to use AI to automate wherever we can, and we'll encourage you to find efficiencies in how we work, meaning your focus stays on high-accuracy regulatory review, strategic planning, and being the subject-matter expert the whole company can rely on. This is an incredible opportunity to learn the ins and outs of our technical architecture, master the regulatory pathway for AI-enabled medical software, and play a pivotal role in driving rapid growth in the healthcare side of our business. You'll be * Owning clinical compliance and the regulatory roadmap: Taking ownership of medical device classifications and DCB documentation, and driving Class IIa medical device regulation for our products. * Driving certification through to completion: Owning timely audits, compliance, and submissions, while building out the QMS and the processes within the team. * Shaping the healthcare product roadmap: Working hand-in-hand with the PM and product team on healthcare-required initiatives, from ongoing clinical evaluations to integrations with NHS EPR systems. * Being the subject-matter expert: Acting as the go-to authority on clinical status and medical device regulation, training the team, and engaging the MHRA and DHSC to keep a long-term view of likely changes, including international equivalent standards and regulations outside the UK. * Driving operational excellence: Setting a clear roadmap for healthcare operations and compliance initiatives, agreeing priorities and resourcing, and knowing when to bring in external contractors, agencies, or new hires. * Keeping everyone aligned: Making sure every team that interfaces with this role – Commercial, Product, Legal, Trust and Safety, Senior Leadership, and our Clinical Safety Officer – has a clear sense of what is happening, when, why, and who owns it. You are * A Compliance Manager with experience owning clinical compliance and regulation roadmap (Medical Device Classifications; DCB docs), including driving Class IIa medical device regulation. * An expert in working with PMs on healthcare-required product roadmaps (e.g. ongoing clinical evaluations; integrations with NHS EPR systems; etc.). * A skilled project manager in complex, multi-functional environments related to compliance - coordinating across teams to deliver at pace. * A Detail-Oriented Operator: You have a sharp eye for detail and take pride in getting complex regulatory work exactly right, with precision and consistency. * A Reliable Independent Worker: You are a dependable executor who just gets the job done. You don't need constant hand-holding, but you are also a fantastic, collaborative teammate. * Technically Curious: You are comfortable talking about products and AI, eager to learn how data flows across our infrastructure, and able to work closely with product and engineering on integrations. * A Clear Communicator: You effortlessly engage stakeholders, break down regulatory nuance, and are an active, empathetic listener - confident and credible in customer-facing situations. * Commercially Minded and Driven: You understand that a lot of the compliance roadmap will be shaped by commercial priorities, and you build and drive team momentum. ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

Beam

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. Are you an expert in all things medical device regulation and healthtech, who thrives in high ownership, cross-functional roles? We are looking for a Quality & Regulatory Affairs Lead - Digital Health to own clinical compliance and regulation across our healthcare products. In this highly operational, high-ownership role, you will drive Beam towards Class IIa medical device certification for our products, while being the day-to-day contact for all things cross-functionally healthcare. You will be the guardian of our clinical regulatory status - from DCB documentation and ISO standards through to our quality management system, ongoing clinical evaluations, and our engagement with the MHRA and DHSC. This isn't your typical regulatory role. We're building out a healthcare team and you'll be our detail-oriented "founding generalist" within it, wearing many hats. In a typical week you might: progress a Class IIa submission, shape the healthcare product roadmap with our PM, scope an NHS EPR integration, run a clinical evaluation, train the team on a new process, and bring in external advice exactly where we need it. You'll set the roadmap for our clinical operations and have a clear sense of when to expand or hire in additional resource. We are keen to use AI to automate wherever we can, and we'll encourage you to find efficiencies in how we work, meaning your focus stays on high-accuracy regulatory review, strategic planning, and being the subject-matter expert the whole company can rely on. This is an incredible opportunity to learn the ins and outs of our technical architecture, master the regulatory pathway for AI-enabled medical software, and play a pivotal role in driving rapid growth in the healthcare side of our business. You'll be * Owning clinical compliance and the regulatory roadmap: Taking ownership of medical device classifications and DCB documentation, and driving Class IIa medical device regulation for our products. * Driving certification through to completion: Owning timely audits, compliance, and submissions, while building out the QMS and the processes within the team. * Shaping the healthcare product roadmap: Working hand-in-hand with the PM and product team on healthcare-required initiatives, from ongoing clinical evaluations to integrations with NHS EPR systems. * Being the subject-matter expert: Acting as the go-to authority on clinical status and medical device regulation, training the team, and engaging the MHRA and DHSC to keep a long-term view of likely changes, including international equivalent standards and regulations outside the UK. * Driving operational excellence: Setting a clear roadmap for healthcare operations and compliance initiatives, agreeing priorities and resourcing, and knowing when to bring in external contractors, agencies, or new hires. * Keeping everyone aligned: Making sure every team that interfaces with this role – Commercial, Product, Legal, Trust and Safety, Senior Leadership, and our Clinical Safety Officer – has a clear sense of what is happening, when, why, and who owns it. You are * A Compliance Manager with experience owning clinical compliance and regulation roadmap (Medical Device Classifications; DCB docs), including driving Class IIa medical device regulation. * An expert in working with PMs on healthcare-required product roadmaps (e.g. ongoing clinical evaluations; integrations with NHS EPR systems; etc.). * A skilled project manager in complex, multi-functional environments related to compliance - coordinating across teams to deliver at pace. * A Detail-Oriented Operator: You have a sharp eye for detail and take pride in getting complex regulatory work exactly right, with precision and consistency. * A Reliable Independent Worker: You are a dependable executor who just gets the job done. You don't need constant hand-holding, but you are also a fantastic, collaborative teammate. * Technically Curious: You are comfortable talking about products and AI, eager to learn how data flows across our infrastructure, and able to work closely with product and engineering on integrations. * A Clear Communicator: You effortlessly engage stakeholders, break down regulatory nuance, and are an active, empathetic listener - confident and credible in customer-facing situations. * Commercially Minded and Driven: You understand that a lot of the compliance roadmap will be shaped by commercial priorities, and you build and drive team momentum. ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.