Compensation & Benefits Manager

🧡 ABOUT ALMA At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers. Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt. As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers. With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started! 👐 ABOUT THE TEAM The Merchant Activation team's mission is to set merchants up for success and maximise TPV by providing an efficient onboarding journey with impactful training and tools. The team covers three scopes: Enterprise (managed by two Retail Project Managers), Mid-market, and international expansion across Italy and Spain. The numbers speak for themselves: by May 2026, the team had already launched more retail networks than in all of 2025 — including OGF (2,000 POS), Yves Rocher, and Prada across 9 European countries simultaneously. You'll report to the Head of Merchant Activation and work closely with Sales, Account Management, and the international teams (Italy, Spain) to ensure every merchant partnership starts strong and stays activated. This position is a CDI based in Paris. 💼 ABOUT THE JOB Own mid-market onboarding in France * Manage end-to-end onboarding of mid-market retail network accounts: project coordination, account creation, training delivery, and performance tracking for the first 3 months * Work hand-in-hand with Sales and Account Managers to ensure a seamless handover Deploy and train retail networks in Italy and Spain * Conduct training sessions in Italian and/or Spanish for in-store teams — from small boutiques to major retail networks * Coordinate deployments across markets, adapting Alma's onboarding methodology to local specificities Be the voice of the field inside Alma * Gather product feedback and verbatim from in-store staff across markets * Bring those insights back to Product and relevant teams to improve the merchant experience Keep raising the bar on activation * Constantly iterate on training formats and content — stay proactive, stay ahead * Contribute to improving the operating model and activation KPIs (SLA, quality, TPV) 💡 Your background might be in Customer Success, project management, or account management — what matters most is your ability to coordinate, communicate, and make things happen across multiple markets 🧩 ABOUT YOU To succeed in this job * 2–3 years of experience in customer success, project management, account management, or a similar client-facing role * Fluent in French, english, Italian and Spanish — this is the top priority; you'll be training in-store teams in their language * Comfortable juggling multiple accounts and priorities across markets * Strong project management skills: organized, rigorous, able to drive complex deployments end-to-end * Excellent verbal and written communication — you can explain things clearly to anyone, from a store manager to a C-level And it will be nice if you also * Are also fluent in French (a real plus for daily team life and onboarding) * Have some familiarity with the retail world or fintech/payments * Are naturally curious, empathetic, and pedagogic — you enjoy making things click for others * Are a doer with a humble attitude: you get things done without making it complicated Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience. 🧘  WHAT’S IN IT FOR YOU If you join, you will be able to grow and impact on: * Real, measurable impact — the retail networks you activate translate directly into Alma's TPV; you'll see the results of your work in the numbers * A pioneer role — the international expansion of Merchant Activation is just beginning; you'll be helping build how Alma operates in Italy and Spain, not just executing a playbook * A clear growth path — the natural evolution for this role is toward Retail Project Manager, with expanding scope across markets and merchant tiers 🤑 COMPENSATION & BENEFITS * Competitive salary based on 12 months * Profit-sharing and employee savings plan * Health insurance: 100% covered by Alma including family package * Disability insurance: 100% covered by Alma * Sport: partnerships with Gymlib and Classpass, or €30/month reimbursement for your sports activities * Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule paid at 100% for 8 weeks. * Sustainable Mobility Package (FMD): €544.80/year (excluding full-remote contracts) * Meal vouchers: €10/day, 50% covered by Alma * Mental health: free access to MindDay platform * Paid time off: 25 days/year (+ additional paid leave granted for employees on executive contracts) * Access to our Learning & Development Platform * 2 weeks of full remote possible per year in summer 🎯 INTERVIEW PROCESS * Video call with Ryslene, Talent Acquisition — to understand your background, motivation, and walk through the role * Interview with Eric, Head of Merchant Activation — deep dive on the role, your experience, and your fit with the team * Case study + International Team interview — a practical case study presented with Eric and Alma's international counterparts (Italy and Spain) * Coffee chat — meet the Merchant Activation team 🌍 DIVERSITY & INCLUSION At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work — whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork What you will do:    As HR Operations Manager, you will report directly to the Senior HR Manager France & Belgium based in Paris, and join the Global HR Operations (Europe) team.   You will independently manage the entire employee lifecycle—from the job offer to offboarding—ensuring flawless execution, strict compliance with local labor law, and a seamless employee experience. You will continuously optimize operational processes and oversee payroll. PAYROLL & COMPLIANCE : * Payroll Management (France & Belgium): Supervise, review, and audit all payroll cycle for France and Belgium to ensure accurate and timely payments. * Periodic & Exceptional Payroll Campaigns: Manage paid leave splitting, reconciliation, and updates of leave counters (paid leave, RTT, rest days), as well as bonus campaigns, salary reviews, and exceptional bonuses. * Legal Compliance: Ensure strict adherence to applicable labor laws by monitoring compensation, leave, and working hours to guarantee local regulatory compliance. HR ADMINISTRATION  * Employee Records & Legal Documentation: Structure employee files and oversee complex HR administration (employment contracts, tailored amendments, visa procedures for foreign employees). * Absence & Health Administration: Manage absence tracking, occupational health compliance, and relationships with health insurance and provident fund bodies. * Onboarding & Offboarding: Structure and optimize onboarding and offboarding processes to ensure smooth transitions in full compliance with legal obligations. * Employee Benefits: Oversee the strategy and administration of employee benefits (meal vouchers, CESU, mobility allowances). HR DATA & REPORTING * Works Council Support (CSE): Support the setup and day-to-day administration of the CSE as needed, including providing operational/legal support for meetings and collective bargaining negotiations. * Workday Power User: Act as the primary contact/expert for our Workday HRIS, maintaining constant data integrity and accuracy. * HR Analytics & Reporting: Produce and analyze key HR metrics (headcount, turnover, Gender Equality Index, BDESE) to provide strategic insights to the leadership team. EMPLOYEE SUPPORT * First Point of Contact: Serve as the primary contact for employees regarding payroll, leave, benefits, and internal policies, resolving inquiries via our ticketing tool (ServiceNow). * Communication: Engage directly with employees via email and our internal channel to address various daily inquiries. CROSS-FUNCTIONAL COLLABORATION * Regional HR Projects: Dedicate time to leading and supporting cross-functional HR projects across the EMEA region, working closely with international peers.   WHO YOU ARE :  * Significant, proven track record in HR Operations / Personnel Administration dedicated to the French market. * Strong expertise in French labor law, local regulatory frameworks, and HR compliance policies. * Hands-on experience with internal payroll management. * Proficiency in Workday, SILAE (or equivalent payroll software like ADP), Google Drive, and Notion. * Professional fluency in French and advanced level in English. * Prior experience in an international environment. SOFT SKILLS & MINDSET * Rigorous, autonomous, and detail-oriented with a strong project management mindset. * Open-minded, accountable, and eager to learn. * Proactive in identifying process optimizations and driving team best practices.     What we offer you: 😄 An awesome team  🏠 A permanent contract  ⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus  🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)   🌎 International teams and a multicultural environment spanning 11 offices across Europe 🤝 Highly inclusive working environment  🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance covered by the company  👶 Financial support for birth, adoption, civil partnerships, or marriage 🚝 Transport allowance 🏥Health insurance fully covered by the company  👩‍🦽 Life & Disability Insurance at no cost to the employee 🍴 Amazing offices with dining, coffee points and leisure area     🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.