Consulting director

Bigblue

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient. Backed by $20M+ in funding, we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale.     The role: Professional Services Manager   Merchants often need more guidance than our product alone can provide. They struggle with optimizing delivery options, managing customer support or demand planning and streamlining other operational processes. While our product addresses part of this need, merchants require structured, expert advice to grow and optimize their business. That’s why we’re launching a new Professional Services program — to help brands unlock the full potential of Bigblue Operations. As Head of Professional Services, you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to sell (and sometimes offer) operational consulting, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape internal training, product development, and merchant strategy. This is a cross-functional leadership role, reporting directly to the co-CEOs, with strong exposure to sales, merchants, product and ops teams, and the executive leadership.     What you’ll do   📦 Design and launch Bigblue’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting. 🧠 Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities. 📊 Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them. 📚 Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions. 🤝 Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey. 🧩 Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions. 💸 Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.    

Artefact

Who We Are Artefact is a leading global consulting company dedicated to accelerating the adoption of data and AI to positively impact people and organizations. We specialize in data and AI transformation and data marketing to drive tangible business results across the entire enterprise value chain. Artefact offers the most comprehensive set of data-driven solutions per industry, built on deep data science and cutting-edge AI technologies, delivering AI projects at scale in all industry sectors. From strategy to operations, we offer an end-to-end approach and solutions: data strategy, data quality and governance, data platforms, AI Factory, data-driven customer experience and marketing ROI. Our 2000+ employees operate in 27 countries (Europe, Asia, Americas, Middle East, Africa) and we partner with 1000 clients, including some of the world's top 300 brands such as Samsung, L'Oréal and Sanofi. Who We Are Artefact is a leading global consulting company dedicated to accelerating the adoption of data and AI to positively impact people and organizations. We specialize in data and AI transformation and data marketing to drive tangible business results across the entire enterprise value chain. Artefact offers the most comprehensive set of data-driven solutions per industry, built on deep data science and cutting-edge AI technologies, delivering AI projects at scale in all industry sectors. From strategy to operations, we offer an end-to-end approach and solutions: data strategy, data quality and governance, data platforms, AI Factory, data-driven customer experience and marketing ROI. Our 2000+ employees operate in 27 countries (Europe, Asia, Americas, Middle East, Africa) and we partner with 1000 clients, including some of the world's top 300 brands such as Samsung, L'Oréal and Sanofi. What You Will Be Doing: Our Consulting Chapter leads the way in effectively exploiting data in all its forms. Are you ready to take ownership of transforming clients' businesses at scale? Do you want to shape how organisations implement best-in-class data and AI strategies, collect and integrate data, and securely and cost-effectively store and analyse it? Join our leadership team and drive the growth of our international client portfolio! Reporting directly to one of the Partners for Benelux, your role will encompass: * Leading Client Portfolios: Own a portfolio of strategic accounts, bringing together consulting, technology and AI talent to deliver transformative, sustainable solutions. Set the vision for how teams are staffed and structured, and hold ultimate accountability for the quality and business impact of what gets delivered across your portfolio. * Practice & Delivery Oversight: Oversee multiple workstreams, projects, and Consulting Managers across your portfolio, ensuring delivery excellence. Anticipate risks, resolve escalations, and take ultimate ownership of budget, capacity planning, and reporting across engagements. Set the standard for mission deliverables, presentations, case studies, and impactful client-facing content. * Client Relationship Management: Act as the senior trusted advisor to C-level and senior client stakeholders. Bring a strong point of view to strategic conversations, identify and close new business opportunities, and lead high-stakes pitches and proposals. * Business Development: Take full ownership of growing the business -  building your network, originating opportunities, shaping and leading proposals, and driving initiatives that materially contribute to Artefact's growth and market positioning. * Coaching & People Development: Mentor and develop Consulting Managers and senior consultants, give regular feedback, and actively shape career paths across the team. Building strong leaders under you is a core measure of your success. * Internal Impact & Leadership: Define and drive areas of expertise (strategy, data governance, data marketing, etc.) at a practice level, ensuring knowledge sharing across the Consulting department. Represent Artefact at external events, drive thought leadership content, and play a leading role in recruitment strategy and senior hiring decisions. What We Are Looking For * Experience: You have demonstrated success over 8+ years working in the field of data and AI, including at least 5+ years within a consulting firm, with a track record of leading teams and client portfolios. * Curiosity for Tech & AI: You're genuinely curious about how technology, data and AI reshape business. You don't need to be an expert in all three — you're eager to learn, experiment, and go deep where it matters. * Business Impact Mindset: You connect technical possibility to business value at a strategic level, and hold a high bar for quality of delivery across your entire portfolio. * Engineering Mindset: You appreciate how things are built under the hood and enjoy partnering closely with engineers and technologists, even if you're not one yourself. * Analytical & Technical Mindset: You love data and believe decisions should be driven by facts — backed by real technical aptitude across concepts like data governance, MLOps, GenAI, cloud strategy, and FinOps. * Ownership & Entrepreneurial Drive: You take ownership like a founder would — proactive, accountable, and comfortable building something new rather than just executing a plan. A can-do mentality is second nature to you. * People Development & Leadership: You enjoy coaching and developing leaders, and see building a strong team under you as core to your own success and to the practice's growth. * Language Proficiency: Fluency in English is required, any other language is considered a plus. * Personal Attributes: You are curious, hands-on and passionate about solving ambiguous technological problems with a can-do attitude, and comfortable operating at a senior, client-facing level. Why you should join us: * Learning and Development: Join a team of passionate Data Consultants always ready to help each other, providing opportunities to learn and collaborate with some of the best in the field. * Culture of Celebration: We pride ourselves on creating a collaborative and fun work environment with regular team events and activities. * Competitive Rewards: Enjoy a comprehensive benefits package, including a competitive salary, phone & travel reimbursements, remote work allowance, and a Onefit membership discount. * Work-Life Balance: We offer flexibility with a hybrid working environment that lets you balance personal and professional commitments. * Fuel Your Day: Enjoy a healthy and delicious daily lunch from our extensive organic buffet. * Weekly Unwind: Take advantage of our weekly massage sessions to de-stress and relax. * Centrally Located: Our office is conveniently situated near the station for easy commuting. * Career Growth Opportunities: We’re committed to your professional development, offering continuous learning and internal promotion opportunities. JOIN US NOW AND BE PART OF THE FUTURE: Artefact is experiencing exciting growth, and this is the perfect time to join our dynamic team and contribute to our success story. Come join us!

Artefact

Join Artefact Belgium: Help our clients in their AI transformations WHO WE ARE Artefact is a next-generation consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in AI applications to help clients achieve tangible business impact. Our Belgium office advises clients on their most pressing strategic challenges : from AI strategy and governance to digital transformation roadmaps and new business model design. Our inclusive and forward-thinking culture encourages creativity, collaboration, and professional growth. We have 2000+ employees across 36 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client. KEY RESPONSIBILITIES Reporting directly to Chapter Leader, your role will be: * Manage projects, or commercial proposal preparation process, involving the management of multidisciplinary teams, including Consultants, Data Scientists, Data Engineers, Creatives, Media experts and etc ; * Handle clients directly on project assignments (run workshops, client meetings, formal presentations and etc) ; * Bring the best of our expertise from the other chapters to your clients on Data Science, Activation (e.g., media buying, CRM, ...) and Creativity ; * Impact-driven with real sales abilities, you will have to embark our clients into a transformation of their marketing, CRM, Supply Chain departments and make sure Artefact is their preferred partner in this endeavor. Among your responsibilities as Consulting Director, you will: * Develop client portfolio (hunting) ; * Constantly stay on top of the Data, AI, Marketing content ; * Support a commercial strategy to develop the country client portfolio through personal contacts, events, cold calls, and etc ; * Monitor the commercial pipeline ; * Build proposals supporting the client needs ; * Deliver the highest standards of quality on your projects ; * Pilot multidisciplinary teams (consultants, data scientists, strategic planners, media traders); * Ensure the highest level of quality of output to your clients ; * Accountable for the success of the projects from a client and team perspective ; * Develop our Global Knowledge platform ; * Build stronghold of knowledge through your clients’ engagements (frameworks, methodologies, technologies, ...) ; * Ensure the spread of the Consulting Department knowledge across the company at local and Global level (in coordination with the Consulting Practice) WHAT YOU BRING * Demonstrated success in your first 6+ years of career at a tier 1 consulting firm and have 4+ years of experience managing projects and/or clients * Solid experience in data related topics, including but not limited to data transformation program, cloud infrastructure, AI & machine learning * Strong interest and appetite in Data, Marketing & Technology * Highly adaptable, able to cope with different topics and situations * Full professional proficiency in Dutch (native or equivalent) OUR VALUES * Collaboration: People of different background and expertise working closely together; * Trust & Transparency: Dealing with data topics with integrity and ethics; Realistic and honest with our capabilities and limitations; * Innovation: Always working on the most trendy and new topics on data and digital; Always on top of the new ways of using data; * Action: We would rather do than to tell what to do; Has a “building the plane while flying” agile mentality This position is based in Brussels, with opportunities to collaborate on projects worldwide. At Artefact Belgium, we value technical leadership, a drive to innovate, and the ability to bring out the best in others. If you're ready to own the technical direction of cutting-edge AI projects and make a tangible impact, we'd love to hear from you.