Head of Fulfillment

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Team Description: Rocket Growth business enables small and medium suppliers to offer Rocket Delivery (Dawn and Next Day Delivery) to millions of Coupang customers by allowing the suppliers the use of Coupang’s Fulfillment and Delivery Network. With thousands of new suppliers signing up for Rocket Growth each quarter, it is one of the fastest growing businesses at Coupang. As we get ready to scale this business multi-fold over the next few years, we are looking for a few smart, and driven leaders, who would like to solve tough problems, and make a meaningful impact to the lives of customers and suppliers in one of the biggest e-Commerce markets in the world.   Role Description: As the Head of Category Growth & Demand for Rocket Growth, you will lead the strategic engine responsible for accelerating seller success and maximizing selection growth. Your mission is twofold: * Building scalable, programmatic frameworks that optimize the core levers of e-commerce - such as pricing, conversion, and visibility. Translate data into actionable growth playbooks & programs that empower sellers to accelerate units sold on each of their items listed on Rocket Growth * Architecting a high-impact promotions & demand strategy for RG & Sellers. You will sit at the intersection of marketing, product, category teams & sellers, transforming Korea’s largest demand engine into a structured & high-throughput promotions, campaigns & events calendar, that seller can participate & see uplift through. What you will do: * Architect Growth Programs: Identify and prioritize the most critical growth drivers (e.g., Pricing competitiveness, Impression share, Conversion Rate, Review generation). Partner with product teams to build automated, scalable constructs that sellers can opt into to accelerate their performance. Drive adoption, learn, iterate & ensure uplift * Enable Brand & Seller Growth: Brand & Seller Growth: Partner with sales team to create playbook for brands on Rocket Growth * Lead Promotions & Campaigns: Own the end-to-end promotional charter, including the design of the annual promotion calendar, defining participation criteria for diverse seller tiers, driving high-velocity adoption, feedback loops & impact delivery to sellers. * Innovate Demand Channels: Expand the demand generation toolkit by piloting and scaling innovative constructs, including KOL marketing, collabs, and other emerging traffic channels to drive high-intent shoppers to Rocket Growth selection. * Optimize Playbooks: Set up rigorous tracking for promotion efficacy and program ROI; use these insights to continuously refine the "Rocket Growth Playbook" and sunset low-impact activities / refine selection & seller participation criteria. * Cross-Functional Leadership: Partner closely with Product, Data Science, Grwoth Marketing, Merchandising and Category teams to ensure growth programs are technically sound, data-backed, and aligned with broader business priorities. * Build for Scale: Operate at scale by driving implementation of systemic & product-led solutions that improve customer and seller experience. Design and manage feedback loops from Operations, Business and Suppliers to key technology teams.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted if the legal qualifications required for hiring and work performance are not met. * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/   Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the "Company"), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. * The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

mybacs

ÜBER DIE POSITION Als Head of Operations (m/w/d) verantwortest du den operativen Bereich von mybacs® – end-to-end. Von Sourcing über die Produktionssteuerung (gemeinsam mit unserem Product Team) bis zur Auslieferung an den Endkunden und dem Customer Support – im D2C wie im Retail. Mit unserem weiteren Wachstum bauen wir unsere Operations weiter aus, und du sorgst dafür, dass die gesamte Wertschöpfungskette reibungslos läuft. Dein Schwerpunkt ist das Tagesgeschäft; daneben treibst du Verbesserungsprojekte und neue Tools & Prozesse voran. DEINE MISSION * Verantwortung für die End-to-End Supply Chain: Sourcing, Produktionssteuerung, Lager/3PL, Fulfillment, Logistik und Customer Support * Sicherstellung eines reibungslosen Tagesgeschäfts über alle Kanäle * Enge Zusammenarbeit mit dem Ops-Team und dessen Weiterentwicklung * Steuerung von D2C-Fulfillment und Retail-Ops gleichermaßen * Zusammenarbeit mit dem Product Team bei Produktionssteuerung und Launches * Einführung neuer Tools sowie Aufsetzen und Optimieren von Prozessen * Steuerung von Dienstleistern, Lieferanten und Produktionspartnern inkl. Verhandlungen * Sicherstellung von Lieferfähigkeit und Bestandsmanagement * Definition und Tracking relevanter Ops-KPIs DAS BRINGST DU MIT * Abgeschlossenes Studium oder vergleichbare Qualifikation * Mindestens 4 Jahre Berufserfahrung im Operations- oder Supply-Chain-Umfeld, idealerweise FMCG, E-Commerce oder D2C * Nachweisliche Führungserfahrung (mind. Team Lead, idealerweise Head of / Director) * Erfahrung mit ERP-Systemen von Vorteil – ideal, wenn du bereits eines mit aufgesetzt hast * Hands-on-Mentalität und die Fähigkeit, Tagesgeschäft und Projekte parallel zu steuern * Lösungsorientierung, Pragmatismus und ein hoher Anspruch an Effizienz * Kommunikationsstärke und sicheres Auftreten gegenüber internen und externen Partnern * Sicherer Umgang mit Zahlen und ein gutes Gespür für die richtigen Prioritäten * Erfahrung im Umgang & Verhandlung mit 3PLs, Produktionspartnern und Lieferanten * Deutsch verhandlungssicher, Englisch fließend in Wort und Schrift DAS BIETEN WIR DIR, AUSSER EINEM GUTEN BAUCHGEFÜHL * Herausforderungen gehen wir stets als ambitioniertes Team an, das an seine Mission glaubt, Gesundheit und tägliches Wohlbefinden zu einem Lebensstilkonzept zu machen * Ein motiviertes, junges Team im Herzen von München, das mit Top-Talenten wie Dir wachsen möchte * Spannende Produkte basierend auf neuesten wissenschaftlichen Erkenntnissen, die Menschen einen großen Mehrwert bieten * Wettbewerbsfähiges Gehalt, flexible Arbeitszeiten und faire Urlaubsregelung * Regelmäßige Veranstaltungen wie Offsites, Knowledge Nights und Teamevents * Benefits wie ein eigenes Dailybacs® Abo, gesunde Snacks im Office sowie Fitness- und Wellnessangebote

Coupang

Position Internal Title - Director, Brand Management (External Title - Director, Head of Japan Consumer Direct)   Company Introduction Coupang Global, Jikgu, is an innovative cross‑border commerce service that delivers high‑quality products directly to customers in Korea and Taiwan, leveraging Coupang’s technology and ecosystem. Operating through proprietary fulfillment hubs, Jikgu enables brands to reach overseas customers quickly, reliably, and at scale.   Jikgu manages the entire value chain in house—from product selection and onboarding to international logistics and customer service—serving as a next‑generation growth engine for major businesses and emerging brands seeking overseas expansion. Backed by strong consumer trust in local products, Jikgu provides a direct and efficient route into Asian markets and is rapidly expanding its business footprint.   Through the integration of Coupang’s data, logistics, and commerce technology, Jikgu also offers brands a wide range of retail solutions, enabling optimized cross‑border distribution, localized customer experiences, and sustainable long‑term growth.   About Coupang Japan Coupang Japan is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a U.S.-based technology company and a member of the Fortune 150. Coupang Japan operates the Jikgu business and oversees its cross‑border commerce operations from Japan to overseas markets. As the operating entity behind Jikgu, Coupang Japan leverages Coupang’s proprietary technology and global logistics expertise to deliver a seamless cross‑border experience for both brands and consumers. It plays a central role in expanding the global reach of Japanese products while building scalable, technology‑driven retail infrastructure across Asia.   Role Overview  As Head of Japan Jikgu Retail Business, you will lead the Japan Jikgu business with full ownership of strategy, execution, and P&L. You will continue to build and scale the Japan cross‑border retail business, delivering rapid growth while creating a differentiated and trusted customer experience. This role requires operating with a strong set of leadership principles rather than a fixed job description. You will think big, move fast, and make high‑quality decisions in an ambiguous, high‑growth environment, working closely with global and local stakeholders to scale the business sustainably.   What You Will Do * Own the full P&L for the Japan Jikgu retail business and drive aggressive YoY growth in GMV, revenue, and profitability * Define and execute the Japan Jikgu strategy, including category expansion, assortment, pricing, and partner strategy whilst building out capacity through our supply chain and operations teams * Lead and scale a multi‑category retail portfolio, ensuring strong customer value through selection, availability, and price competitiveness * Build and develop high‑performing teams, setting a culture of ownership, analytical rigor, and customer obsession * Partner cross‑functionally with global and local teams (supply chain, operations, finance, product, marketing) to deliver end‑to‑end execution   Basic Qualifications * Fluent-level proficiency in Japanese * Bachelor’s degree required; MBA or equivalent preferred * 10+ years of experience in e‑commerce, retail, marketplace, or platform businesses * Proven P&L ownership with experience scaling a complex business end‑to‑end * Strong strategic thinking combined with hands‑on execution and data‑driven decision making * Experience leading and developing high‑performing, diverse teams as a people manager * Ability to operate effectively in ambiguous, fast‑changing environments * Experience with international or cross‑border commerce strongly preferred   Preferred Qualifications * Business‑level profieciency in English * Experience driving rapid growth and results in a startup or scale‑up environment * Strong sense of ownership with the ability to manage multiple priorities simultaneously * Ability to thrive in fast‑paced, evolving organizations with changing business needs * Experience working with large sales organizations and senior executive stakeholders   Recruitment Process and Others     Recruitment Process   * Application Review – Phone Interview – Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/   Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/jp/privacy-policy/   Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.