Head of IT & Systems Architecture

Appinio

Allow us to introduce ourselves Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions. We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally. Want to be a part of the Appinio movement? 🚀 Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here   Your mission as a Senior IT Administrator (m/f/d) We are looking for a hands-on Senior IT Administrator to manage and continuously improve our internal IT environment. You will take care of day-to-day IT operations, SaaS administration, user access, hardware provisioning, and support processes, ensuring that employees have the tools and systems they need to work securely and efficiently. As the company grows, this role will expand toward broader ownership of our IT systems and processes. You will help define scalable ways of working, automate recurring tasks, improve our security and compliance setup, and shape how internal IT supports the business. This is a strong fit for someone who enjoys practical execution today and wants to take on increasing responsibility over time. Location & working model: This role follows a hybrid model and is based in Hamburg. You’ll be expected to be in the office approximately 2 times per week, depending on tasks and collaboration needs. What you'll do * SaaS Architecture: Lead the administration, configuration, and maintenance of Google Workspace, Slack, ClickUp and other SaaS tools across the business, ensuring compliance with security standards and supporting business operations * Security & Compliance: * Design and maintain a robust IAM framework, overseeing single-sign on (SSO) and multi-factor authentication (MFA) to enable efficient and secure user access provisioning * Configure and enforce security and compliance rules to ensure user endpoint devices are properly secured from threats and meet compliance requirements (e.g. ISO 27001, SOC 2, …) * IT Operations & Automation: * Implement automated workflows across SaaS platforms using APIs and orchestration platforms (e.g. Zapier) to eliminate manual work * Design and implement scalable support workflows and automation to minimize manual overhead, while overseeing complex escalations * Develop and maintain documentation, including IT guides, knowledge base articles, and standard operating procedures * On- and offboard employees, ensuring timely access and hardware provisioning / deprovisioning * Vendor Management: * Manage vendor relationships, negotiate contracts for software licenses and hardware procurement * Support other departments in the onboarding, management and offboarding of department-owned vendors, ensuring that solutions are integrated into the system landscape and meet compliance requirements * Hardware Strategy & Lifecycle Planning: This role involves the entire lifecycle management of company hardware assets * Define the hardware strategy, manage procurement vendor relationships, and establish automated deployment processes to streamline equipment provisioning for our remote-first workforce * Manage IT logistics partnerships for the efficient shipping and reception of equipment * Performing routine maintenance and upgrades for all company-owned IT equipment * Build and maintain an automated, detailed and accurate inventory of all IT assets You will thrive in this role if   Must have: * You have experience in IT administration within a SaaS-heavy environment * You have hands-on experience administering Google Workspace * You are confident working with IAM, SSO, and MFA, and understand identity and access management best practices * You have experience managing macOS devices and endpoint security in a professional setting * You have owned onboarding and offboarding processes, ensuring smooth and secure user access provisioning * You have experience with vendor and IT asset management * You communicate clearly and document processes in a structured and accessible way * You are based in Hamburg, Germany Nice to have: * You have worked with security and compliance frameworks such as ISO 27001 or SOC 2 * You have experience with automation or scripting, including API-based workflows * You have experience administering tools such as HubSpot or ClickUp * You are familiar with remote-first hardware logistics and device provisioning * You have helped build, scale, or improve an IT function from the ground up A few words about the team: You'll join a small, tight-knit team of three. We sit within Appinio's engineering department (~50 people), which means you'll work closely with other engineers - not in a silo.   We take ownership seriously. The team is small by design, so everyone has real autonomy over their domain and a direct line to decision-making. There's no layer of management between you and the work. If you see something broken or a process that could be automated, you're expected to fix it - and you'll have the time and backing to do so.   Automation and tooling are core to how we operate. We're not a click-ops team. Where it makes sense, we script, integrate, and build instead of doing things manually. You don't need to be a developer, but a willingness to write the occasional script will make you much more effective here.   We make an effort to stay connected - regular game nights, knowledge-sharing sessions with the wider engineering org, and team meet ups. What’s in it for you? * Flexibility Policy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens * Temporary work from abroad - You can work outside your country of residence for up to 180 days per year * All the hardware you need and your own MacBook * You'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space * Subsidised Urban Sports Club membership * You will get access to our Co-working spaces Our interview process * Screening Call with Hiring Manager * Case Interview with Team Lead and Head of IT Infrastructure * (Optional) Team Interview  * Executive Interview  * Reference Check  * Offer  Kind reminder: Please ensure that your application is submitted in English. This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm. Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please read our privacy policy here. Learn more about us:  appinio.com    LinkedIn    Xing     Kununu    Instagram

Delivery Associates

Delivery Associates (DA) is seeking a Head of Data Ops and Systems to lead and strengthen our internal technology infrastructure, data capability, and systems operations. This is a senior leadership role responsible for ensuring DA's internal systems are fit for purpose, well-integrated, and built on a foundation of strong data architecture and governance.  This is an internally focused role. The successful candidate will be responsible for keeping DA’s data and technology foundations reliable and evolving, leading and working alongside platform engineers, full stack developers, and data teams to build the infrastructure and data architecture that underpins how we operate globally.   About Delivery Associates (DA)  Delivery Associates (DA) is a global social impact consultancy specialising in transforming the public sector. We help governments, philanthropies, and social impact organisations turn ambitious goals into an everyday reality for the people they serve. At the heart of what we do is the methodology: Deliverology®, the evolving science of getting things done in the public and social sectors. We use our expertise across strategic planning, delivery and implementation, monitoring and evaluation, digital solutions, and strategic communications to build the capacity of our partners to deliver at every stage of the implementation life cycle. At DA, we value excellence, humility, and passion, ensuring that we deliver the highest quality work while staying committed to making a meaningful difference.  Job Description  We are seeking a senior technology and data leader to join our global team as Head of Data Ops and Systems. This is a role for someone who brings both strategic vision and operational discipline, someone who can set direction for our data and technology foundations while staying close enough to execution to continuously improve how we operate.  The Head of Data Ops and Systems will ensure our systems are secure, integrated, and reliable, and that our data is of high quality, well-architected, and used effectively across the organization. This role leads DA’s data and systems function and acts as DA's Data Protection Officer.   A strong background in data science, data architecture, and data governance is essential for success in this role.  The ideal candidate brings deep expertise in building and evolving data infrastructure, proven experience leading technical teams, strong vendor relationships and commercial judgement, and the strategic perspective and hands-on capability to drive consistent standards across a globally distributed organisation.   Key Responsibilities * Systems & Infrastructure * Own DA's systems strategy, architecture, and investment direction, ensuring infrastructure, platforms, and security enable reliability and scale.  * Lead a lean technical team, ensuring the infrastructure and systems that support DA’s global operations are built, maintained and continuously improved.  * Lead technology architecture and platform decisions, balancing operational resilience with the need to evolve systems over time.  * Ensure appropriate cybersecurity governance is in place, including oversight of controls, access policies, data protection and compliance requirements.   * Manage system performance, uptime, and incident response, ensuring operational continuity across geographies.  * Manage relationships and contracts with technology vendors and system providers, ensuring DA receives value, appropriate service levels, and contract compliance. Technically oversees the vendor management team.  * Maintain and improve IT documentation, processes, and standards across the organisation.  * Systems Integration  * Lead the integration strategy across DA's internal platforms and tools, ensuring systems connect effectively and data flows reliably between them.  * Identify and resolve integration gaps that create friction, duplication, or data inconsistencies across the organisation.  * Evaluate and recommend systems changes or replacements where current tools are not fit for purpose.  * Translate operational needs from across the business into clear systems requirements and solutions.  * Data Architecture, Quality & Governance  * Own and evolve DA’s data architecture, designing and maintaining the structures, pipelines and infrastructure through which data flows across the organisation.  * Own DA's internal data quality agenda, defining standards, building and managing processes to identify and resolve data issues, and embedding accountability for data quality across teams.  * Develop and maintain a data governance framework, including data definitions, ownership, lineage, and access policies.  * Provide strategic direction and oversight of data science work, ensuring data is structured, analysed and used effectively across the organisation.   * Lead data modelling, data mining and data extraction approaches to improve the quality and usability of DA’s internal data assets.  * Act as DA’s Data Protection Officer (DPO), taking responsibility for data protection obligations and ensuring compliance with relevant regulations across global jurisdictions.   * Governance, Strategy & Execution  * Develop and maintain a clear technology and data roadmap with defined priorities, milestones, and success metrics.  * Establish strong technology governance, including decision rights, escalation paths, and investment discipline.  * Ensure alignment between IT investments, systems, and broader organisational strategy.  * Identify, evaluate and manage technology and data risk at an organisational level, ensuring risks are understood, prioritised and addressed effectively across DA’s systems and data landscape.   * Lead a portfolio of change initiatives across data and systems, managing interdependencies, sequencing work effectively, and maintaining momentum across multiple concurrent priorities.  * Drive organisational change effectively, managing stakeholder expectations, communicating progress clearly, and ensuring new ways of working are embedded across the organisation.   * Translate strategy into execution through clear plans, routines, and accountability.  * Leadership & Collaboration  * Build, lead, and develop a high-performing data and systems team, setting clear expectations and creating the conditions for accountability and growth.  * Work closely with senior leaders and internal stakeholders across DA's practices and regions to understand needs and deliver effective solutions.  * Communicate complex technical topics clearly and confidently to non-technical audiences.  * Actively seek ways to innovate across data, systems, and technology, and support delivery teams across DA to do the same.   * Foster a culture of reliability, continuous improvement, and high operational standards.  Core Competencies  We are looking for people with the following competencies:   * Results Orientation: Takes clear ownership for data and systems outcomes. Ensures priorities are delivered, decisions are followed through, and technology investments translate into tangible organisational impact.  * Strategic Thinking: Able to set a clear direction for data architecture, systems capability, and technology infrastructure, making sound choices about where to invest, what to standardise, and how to sequence change over time.  * Communication: Communicates clearly and credibly with senior leaders and internal teams. Translates complex technical and data topics into clear options, implications, and decisions. * Technical Leadership: Brings deep technical grounding across data science, data architecture, systems engineering, and infrastructure, with the credibility to lead technical teams, make sound architectural decisions, and engage hands-on when needed.   * Problem Solving & Risk Management: Proactively identifies, assesses, and mitigates technical, data, security, and delivery risks. Brings sound judgement to complex trade-offs and steps into difficult problems decisively to drive progress.   * Leadership & People Management: Builds, leads, and develops multidisciplinary technology teams, setting clear expectations, fostering accountability, and creating the conditions for high performance and colleague growth.  * Adaptability & Systems Thinking: Operates effectively in a global, multi-country, and evolving environment, understanding interdependencies across technology, data, processes, and people, and adapting approaches as context and constraints change.  Mindsets  We work closely in diverse, global teams, leaning on each other's strengths. We don't expect any one person to do all these things perfectly. Our teams are made up of people who are:   * Accountable: Takes ownership for data and systems outcomes, following through on decisions and commitments.  * Decisive: Makes timely, well-judged technical and strategic decisions in complex and evolving contexts.  * Strategic: Thinks long-term, sets clear direction, and balances short-term operational needs with strong, durable foundations.  * Collaborative: Works effectively across technical and non-technical teams and across the wider organisation, valuing different forms of expertise.  * Curious: Continuously learns and stays close to developments in data architecture, data science, and enterprise systems.  * Humble: Confident in expertise while open to challenge, evidence, and different ideas.  Required Skills & Experience  * Educational background: Bachelor's degree in computer science, engineering, information systems, data science, or a related field. Extensive professional experience may be considered in place of formal education.  * Professional experience: Significant senior experience leading data operations, data architecture, and systems functions in global organisations.  * Data expertise: Strong background in data science and data governance, including data quality management, data modelling and governance frameworks.  * Data architecture & engineering: Proven experience designing and evolving data architecture, pipelines, and infrastructure. Experience leading and managing teams of platform engineers and developers. Familiarity with BI and analytics platforms, and with data mining, extraction, and cleaning techniques.   * Systems & integration: Proven experience managing and improving integrations across enterprise platforms and tools, with a solid grounding in IT systems, infrastructure, and security.  * Data protection: Significant experience in data protection with a strong working knowledge of data protection obligations across global jurisdictions.   * Hands-on technical credibility: Comfortable engaging at a practical level when needed. Able to dive into technical details, review designs, or support teams in solving concrete problems.  * Governance, risk & execution: Proven ability to establish technology and data governance, manage risk, and translate strategy into executable roadmaps. Familiarity with relevant standards such as ISO 9001 and ISO 27001 is an advantage.   * Programme & portfolio management: Demonstrated experience managing a portfolio of technology and data initiatives, delivering organisational change, and managing stakeholder expectations across complex, fast-paced environments.   * Innovation: A track record of identifying and realising opportunities to innovate across data and technology.  * Communication: Excellent written and verbal communication skills, with the ability to engage effectively with senior leaders and non-technical audiences. Fluency in English is required; additional languages are a plus.  * Authorization + location requirements: This role is based in Ireland. Candidates must have the right to work in Ireland. Delivery Associates will not sponsor applicants for work visas.  What We Offer  * Impactful work: Opportunities to engage with senior leaders and contribute to an organisation delivering meaningful social outcomes globally.  * Global team collaboration: Work with diverse teams across geographies.  * Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other. Access to world-class training programmes and mentorship from senior leaders.  * Growth environment: Everyone's career pathway is unique, so be part of a growing organisation committed to continuous improvement.  * Flexibility: Remote working environment with opportunities for global collaboration.  * Healthy compensation: Our colleagues enjoy a comprehensive benefits package for the effort they put in.  Our Values  These values serve as an anchor, enabling us to stay true to who we are and what we stand for.   * Passion: It is all about impact.  * Excellence: Delivering to the highest standards.  * Humility: Pride without ego.  For more information, visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com  Compensation details for this role will be shared before the first interview.  #LI-MG1 #LI-REMOTE

Moniepoint

Who we are  Moniepoint Inc. is Africa's all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria's largest merchant acquirer, we power most of the country's point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.   About the role   More than 6 million businesses run their financial lives through Moniepoint — and the primary way they interact with us every single day is through a POS device. For most of our merchants, that device is their business. It is how they accept payments, how they access credit, and how they track their finances. Everything those devices are capable of, in terms of speed, reliability, and developer quality, flows from the engineering platform this role leads. We are building a dedicated POS Application Platform function: the foundational engineering layer that sits beneath every POS product at Moniepoint. Think of it as the operating system for our POS engineering organisation — the standards, frameworks, tooling, and architectural backbone that every POS engineer across the business builds on top of. This is not a feature team. It is a platform team in the truest sense, and the Head of Engineering for POS Application Platform is the technical owner of that layer. We currently operate across approximately five POS device types from multiple OEM manufacturers, all running on Android. The engineering challenges here span device governance, developer experience, platform reliability, foundational frameworks, and adoption across a distributed set of POS engineers working in separate product squads. And the scope is only growing. We have a UK entity live, a cross-border payments product in market, and a microfinance bank acquisition finalizing in Kenya. The platform you build will become the foundation for tens of millions of businesses across multiple markets to accept payments, access financial services, and grow. If you have spent your career going deep on POS systems and you want to build the platform that underpins one of Africa's most consequential fintech businesses during its global expansion, this is the role. What you'll get to do * Own the technical strategy and architecture for the POS Application Platform, acting as the domain CTO for everything that runs on our POS devices. * Build and govern the four core platform pillars across the organisation: developer experience (tools, libraries, SDKs), platform reliability (observability, uptime, quality standards), foundational frameworks (architecture, coding standards, testing and release pipelines), and squad adoption (driving uptake of platform tooling across all embedded POS engineers). * Define and enforce engineering standards across all POS device types and OEM manufacturers, ensuring architectural consistency and quality across a heterogeneous device fleet. * Functionally lead POS engineers embedded across Payments, Onboarding, VAS, Savings, and Loans squads — setting the bar for engineering quality and providing the platform layer above all of them. * Own POS observability end-to-end: monitoring, alerting, and incident response frameworks that ensure platform health across all devices and squads. * Drive the architecture for how Moniepoint supports multiple POS device types, including defining how new devices are onboarded, governed, and integrated with the platform. * Collaborate with OEM partners and the POS hardware team when new device types are introduced, ensuring the application layer is ready to support them from day one. * Write and review code directly — this role expects 40 to 60 percent hands-on engineering time. You will set the technical standard, not just the technical direction. * Build and scale the POS platform team, including hiring, mentoring, and structuring for growth as the platform expands internationally. * Translate platform decisions into business impact, working closely with Product, Payments, and Business leadership across markets. * Establish and continuously improve engineering processes, tooling standards, CI/CD pipelines, and developer productivity metrics across the POS engineering community. To succeed in this role, we think you should have * A minimum of 10 years of hands-on software engineering experience, with at least 6 years leading engineering teams through meaningful growth phases, ideally in multi-national or large VC-backed companies. * Direct, hands-on experience building software that runs on Point-of-Sale terminal devices. This means engineering on the device itself — the application layer — not server-side integrations with POS systems. This is a non-negotiable requirement and candidates without it will not be considered. * Strong working knowledge of EMV standards (Europay, Mastercard, Visa) and experience navigating payment certification processes such as PCI DSS and P2PE. Candidates without this will not be considered. * Deep Android engineering expertise in Kotlin and Java. The POS application layer at Moniepoint is Android-based and there are no exceptions to this requirement. * Proven experience building internal engineering platforms, shared libraries, developer tooling, or foundational frameworks used by other engineering teams — not just consumer-facing feature products. * Experience governing or architecting across multiple POS device types from different hardware manufacturers, with an understanding of how OEM integrations and device management work at scale. * A track record of hands-on technical leadership at a meaningful frequency — a 40 to 60 percent coding ratio in your current or most recent role is what we expect. If you have moved into a fully managerial role with no direct contribution to code, this role is likely not the right fit. * Experience building or maturing platform engineering functions, including establishing engineering processes, tooling strategies, and cross-squad governance structures. * Demonstrated ability to scale engineering teams and build the organisational layer beneath you — leaders who can grow into and around the role you are hiring into. * Experience at a company processing high volumes of financial transactions in a regulated environment. Fintech background is strongly preferred. * Familiarity with terminal management systems and device observability tooling is a strong advantage. * Backend engineering experience in Java or Spring Boot is a strong plus given the breadth of the platform and the integration surface it sits on. * Experience working directly with OEM vendors on hardware specification and integration is a bonus. * Exposure to C or C++ is a plus — one of our device variants uses C. * Experience at Series A or B stage startups alone is unlikely to reflect the scale and complexity required for this role. Cultural Alignment We assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation. * Customer Obsession: Deep empathy for the people depending on the platform — whether that is a merchant in Lagos trying to accept a payment, or a POS engineer blocked by missing tooling. You solve problems quickly and intuitively. You close loops by fixing root causes, not just tickets. * Craft: You have mastered your domain at the fundamentals level. You make trade-offs explicit, reason from first principles, and consistently produce solutions that are better than typical. * Systemisation: You convert recurring decisions into repeatable mechanisms. You reduce cognitive load for others. You strengthen institutional memory and improve engineering quality at scale. * Urgency: You move with disciplined speed. You act without waiting for permission when you are within scope. You escalate early when risk exceeds your authority. You remove friction and close loops. * Ownership: You treat the platform as yours to solve regardless of job description boundaries. You take responsibility without being asked. You follow through on commitments without being reminded. * No Ego: You put the mission ahead of personal status. You credit others genuinely, welcome challenge, and never protect your position at the expense of collective outcomes. * Candour: You surface reality early, clearly, and completely — especially when it is uncomfortable. You name risks before they become crises. Intelligent failure is acceptable; concealment is not. * Integrity: Truthfulness and ethical consistency in everything. You adhere to rules and obligations. You never perform under intimidation or corrosive behaviour. Performance without integrity is unacceptable. Some of the technologies you'll work with * Android (Kotlin, Java) — primary platform for all POS application development * EMV payment standards and PCI/P2PE certification frameworks * Multiple POS device types and OEM manufacturers, including Topwise and Telpo * Terminal management systems and device observability tooling * Java, Spring Boot — backend services and integration layer * Docker and Kubernetes * PostgreSQL, DynamoDB, Elasticsearch * Microservices architecture on AWS What we can offer you * Culture - We put our people first and prioritise the well-being of every team member. We have built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. * Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. * Compensation - You will receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * Stage 1: A preliminary phone call with one of our recruiters. * Stage 2: System Design - You will be asked to solve complex system design problems to assess your technical and architectural skills, with a particular focus on POS platform architecture and payment systems. * Stage 3: Technical and Architectural Leadership - A panel interview with two of our Heads of Engineering, assessing your depth in POS platform architecture, EMV systems, developer platform design, and engineering leadership at scale. * Stage 4: PM/Cultural Fit and Leadership - Explore your leadership qualities, cultural fit, and your approach to building high-performing, inclusive engineering organisations. * Stage 5: CTO Interview - A conversation with our CTO assessing first-principles thinking, problem-solving under ambiguity, clarity of thought, and cultural alignment. How to apply: Please send us your CV or LinkedIn profile via our career website. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates! #LI-Remote