IT Support Intern

Ankorstore

About us  Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We’re building the infrastructure that powers modern wholesale for brands — from getting discovered by the right retailers to ordering, logistics, and financing — so both sides can work together on better, more sustainable terms. About the team The Corporate IT team is pivotal in managing and optimising IT infrastructure to support Ankorstore's mission. You'll work alongside experienced professionals in IT management, focusing on system administration, network management, and IT support. Main Responsibilities : You will support and strengthen the Ankorstore Corporate IT team by providing reliable L1/L2 technical support to all employees, contributing to Identity & Access Management (IAM/SSO), managing endpoints through MDM solutions, and automating recurring IT processes. The goal is to improve the reliability, security, and efficiency of the corporate IT infrastructure at an international scale. * L1/L2 Support: Provide technical support to users on macOS and Windows environments, diagnose and resolve incidents (peripherals, network, SaaS apps), and manage tickets through Jira Service Management in compliance with SLAs. * Access Management & SSO: Administer user access rights, configure MFA, manage security groups in Azure AD / Entra ID, troubleshoot SSO issues (SAML, OIDC), and contribute to SCIM provisioning deployment. * Onboarding & Offboarding: Prepare and execute arrival/departure checklists, create and configure user accounts, provision workstations, and manage the employee access lifecycle. * MDM & Endpoint Management: Administer Intune (Windows) and Mosyle (macOS), manage device enrollment, ensure endpoint compliance, and collaborate with the security team on EDR tools (e.g. CrowdStrike). * Automation & Continuous Improvement: Develop PowerShell, Bash and/or Python scripts, build automation workflows via Okta Workflows or Power Automate, document processes, and contribute to the IT knowledge base. Tech stack : * OS & Endpoints: macOS, Windows * MDM: Microsoft Intune, Mosyle * IAM / SSO: Azure AD / Entra ID, Okta, SAML, OIDC, SCIM, MFA * ITSM: Jira Service Management * SaaS: Microsoft 365, Google Workspace, Slack * Scripting: PowerShell, Bash, Python * Automation: Okta Workflows, Power Automate * Security / EDR: CrowdStrike * Asset Management: Reftab Location : Paris Requirements : * You are currently pursuing or holding a Bac+2/Bac+3 degree (BTS SIO - SISR or SLAM track, BUT Computer Science, or equivalent) * Apprenticeship: Currently pursuing a Bac+3 to Bac+5 degree (Professional Bachelor in Systems & Networks, Cybersecurity, or IT Administration; Master's in Computer Science, Networks & Telecom, or Information Systems Security; Engineering school with a systems/networks/IAM specialisation) * You are able to provide us with an internship or apprenticeship agreement ! * Solid knowledge of macOS and Windows (installation, configuration, troubleshooting) * ITSM practices and ticket management (Jira Service Management) * Thoroughness and organisation (following procedures, maintaining documentation) * Service-oriented mindset and focus on user satisfaction * Analytical thinking and methodical approach to incident diagnosis * Clear communication with users and the IT team * Professional English (regular exchanges with international teams) Benefits/Perks At Ankorstore we offer a versatile range of benefits to support employees' well-being and work-life balance, fostering personal growth within an innovative and adaptable work environment. * All of our employees are automatically covered by Health Insurance & Life Insurance. Our Health Insurance (Mutuelle) and Life Insurance (Prévoyance) are SideCare * We have partnered with Swile to provide you with meal vouchers * You will have access to Leeto a platform that provides you with exclusive discounts, cultural activities, holiday vouchers and more * Modern offices located in Paris (Opera), providing a vibrant and inspiring work environment * ... Learning more about Ankorstore * Look around and visit our website, LinkedIn, Instagram, Facebook, Youtube and Welcome to the Jungle * Read about us in the media: How to build a 2 million unicorn in under 3 years, Rewild Retail, Ankorstore is shaping the shopping of the future, Mary Portas & Ankorstore

Akur8

Akur8 is a fast-growing InsurTech scale-up on a mission to help insurers make better decisions, faster. Our SaaS platform turns complex risk data into clear, transparent insights, enabling teams to price risk accurately today and anticipate claims tomorrow. Powered by advanced analytics and transparent machine learning, Akur8 brings speed, reliability, and clarity to critical insurance decisions — developed by multidisciplinary teams in product, engineering, and actuarial expertise. Recognized globally, Akur8 has been featured in: * CB Insights’ Insurtech 50 (2025) * CNBC’s InsurTech Top 150 (2025) * InsurTech100 Global Insurtech Top 100 (2025) * Professional Equality Index 97/100 (2025) With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents — scaling rapidly in mature insurance markets. We are proud to be an equal opportunities employer, assessing all applications fairly based on skills, experience, and potential. Diversity, equality, and inclusion are core to who we are. As Akur8 continues to expand globally, we're looking for an IT Support Engineer with a strong expertise in multi-country payroll and HR operations to help improve our operational excellence and compliance across all our entities (France, Canada, USA, UK, Japan, Italy, Germany, Spain and growing).   This role sits at the intersection of technical expertise, employee experience, and operational rigor. You will interact with teams across the company and collaborate closely with our Security team to keep Akur8's infrastructure robust and compliant.   As an IT Support Engineer, you will: - Provide day-to-day technical support for employees, troubleshooting hardware, software, and access-related issues. - Manage user accounts and permissions across platforms including Okta, Google Workspace, Microsoft 365, Slack, and other business applications. - Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) throughout employee lifecycle processes. - Lead IT onboarding and offboarding activities, including account provisioning, equipment management, and employee training on IT tools and best practices. - Maintain accurate hardware and software inventories and ensure asset lifecycle tracking. - Support unified communications and meeting room technologies across all Akur8 offices. - Collaborate with the Security Team to implement and maintain IT security standards, policies, and best practices. - Contribute to the continuous improvement of IT processes, documentation, and end-user experience. Joining Akur8 as an IT Support Engineer means tackling exciting challenges such as: - Supporting a rapidly growing and internationally distributed team. - Contributing to the evolution of IT operations and security practices. - Working with modern workplace technologies in a fast-paced, innovative environment. - Having a direct impact on employee productivity and experience across the organization.   We're looking for a proactive and service-oriented IT professional who enjoys solving problems and helping others succeed. Ideal candidates for the role fit the following criteria: - 1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role. - Basic scripting or automation skills (Bash, PowerShell, Python, or similar). - Have hands-on experience troubleshooting macOS and Windows environments. - Possess a basic knowledge of network fundamentals (Wi-Fi, Ethernet, VPN, DNS, Internet connectivity) - Have experience managing user accounts and permissions within modern SaaS environments. - Fast learner who enjoys adopting new technologies and improving processes. - Have excellent communication and interpersonal skills with a strong customer-service mindset. - Fully fluent English, both written and spoken, and are comfortable working in a multicultural, international environment Bonus Skills - Experience with VMware Workspace ONE or other Mobile Device Management (MDM) solutions. - Familiarity with Google Workspace, Microsoft 365, Okta, and Atlassian products. - Experience supporting a hybrid or international workforce. IMPORTANT: You must possess an employment status that will allow work from our offices in France. As a newcomer, you'll be joining a diverse, highly skilled and motivated team, with a strong Tech DNA, colleagues that are eager to share their knowledge and passion.   We care about strong teamwork and a positive day-to-day environment. The team regularly connects through optional activities such as team lunches, sports, karaoke, or occasional after-work gatherings.   In addition to this, we will provide you with: * Competitive salary + annual bonus * Hybrid office/home working policy * 25 days of paid holidays + RTT * Gym membership with Gymlib * Excellent health insurance (including spouse and family coverage) with Alan * Swile lunch vouchers (12,10€) * Public transportation reimbursement (75%) + sustainable mobility allowance * IT equipment allowance (500€) * Sponsored crèche access with Babilou * Free cafeteria with fresh fruit, drinks and snacks * Great office in the heart of the 9th arrondissement of Paris AS PART OF OUR RECRUITMENT PROCESS, WE MAY CARRY OUT BACKGROUND CHECKS IN LINE WITH THE APPLICABLE LAWS AND REGULATIONS IN THE COUNTRIES WHERE WE OPERATE. THESE CHECKS MAY INCLUDE VERIFICATION OF EMPLOYMENT HISTORY, EDUCATION, AND, WHERE LEGALLY AUTHORIZED, CRIMINAL RECORDS. ANY BACKGROUND CHECKS WILL BE PERFORMED LAWFULLY BEFORE FORMAL EMPLOYMENT CONTRACTS ARE SIGNED, WITH THE CANDIDATE’S CONSENT, AND ALL INFORMATION COLLECTED WILL BE HANDLED CONFIDENTIALLY. WE MAY USE ARTIFICIAL INTELLIGENCE (AI) TOOLS TO ASSIST WITH CERTAIN STAGES OF THE RECRUITMENT PROCESS. THESE TOOLS ARE USED TO SUPPORT OUR RECRUITMENT TEAM AND DO NOT REPLACE HUMAN DECISION-MAKING. FINAL HIRING DECISIONS ARE ALWAYS MADE BY PEOPLE. IF YOU WOULD LIKE FURTHER INFORMATION ABOUT HOW YOUR DATA IS PROCESSED, YOU CAN CONTACT US AT DPO@AKUR8.COM.

Datadog

As a Network Engineer II on the Office Technology team, you will implement and support office network solutions across Datadog’s global offices. You will own well-scoped deployment and upgrade work, troubleshoot connectivity issues across LAN, WAN, and Wi-Fi, and partner with senior engineers on larger designs and cross-office initiatives. You will collaborate closely with vendors, Facilities, AV, IT Support, Security, and Infrastructure teams to keep Datadog offices connected, reliable, and observable. This is an IC2 role with a mix of project work and day-to-day operations. You will take ownership of clearly defined areas of the office network stack, execute production changes with care, and grow your ability to design, automate, and improve office network services with support from senior engineers. You will also use AI-assisted tools responsibly to improve troubleshooting, documentation, automation, knowledge discovery, and operational follow-through. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do:  * Deploy and configure network solutions for new and existing offices, including switches, wireless access points, routers, and firewalls * Own scoped portions of office rollouts and upgrade projects, from planning through execution and validation * Partner with ISPs, cabling providers, hardware vendors, and internal teams to turn up new services and resolve issues * Troubleshoot LAN, WAN, and Wi-Fi issues using structured debugging methods, packet capture, logs, and performance data * Manage routing, VLAN, firewall, and wireless configurations following team standards and change-management processes * Contribute to repeatable deployment patterns through templates, documentation, scripting, or infrastructure-as-code * Monitor office network health using Datadog dashboards and other tooling, and participate in incident response and post-incident reviews * Maintain clear documentation for designs, runbooks, deployment procedures, and operational workflows * Collaborate with and provide network guidance to Office Technology Administrators, IT Support, Facilities, AV, Security, and Infrastructure partners * Help maintain office network standards, hardware lifecycle plans, and operational consistency across global sites * Apply AI-assisted tools thoughtfully to reduce operational toil, improve runbooks, summarize incidents or investigations, and make network operations more repeatable and observable. Who You Are:  * Grounded in networking fundamentals, including TCP/IP, routing, switching, VLANs, DHCP/DNS, and wireless concepts * Experienced working hands-on with enterprise network equipment such as switches, access points, routers, and firewalls * Comfortable executing production changes, validating outcomes, and escalating when risk or ambiguity increases * Able to troubleshoot connectivity and performance issues using logs, packet captures, monitoring data, and clear hypotheses * Pragmatic, detail-oriented, and interested in improving runbooks, documentation, and operational processes * A clear communicator who can work effectively with technical and non-technical partners across offices and time zones * Excited to grow your depth in network engineering, observability, automation, and secure office connectivity * AI-fluent in your day-to-day work: you use AI-assisted tools to learn, troubleshoot, document, and automate, while validating outputs and protecting sensitive information.   Bonus Points: * Experience with Meraki, Aruba, Cisco, Palo Alto, Fortinet, or similar enterprise networking platforms * Familiarity with Datadog or other monitoring and observability tools * Scripting or automation experience, for example Python, Ansible, Terraform, or vendor APIs * Experience supporting multiple office sites, hybrid office environments, office buildouts, or office relocations * Familiarity with secure network practices such as segmentation, VPNs, NAC, firewall policy, or zero trust networking Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.    Benefits and Growth: * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * Intradepartmental mentor and buddy program for in-house networking * An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) * Access to Inclusion Talks, our Internal panel discussions * Free, global mental health benefits for employees and dependents age 6+ * Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.