IT Technician

IT Support Intern

Dedale Intelligence

ABOUT DEDALE: Dedale is the differentiating source of strategic intelligence in the technology space, with a market-intelligence platform focused on B2B mid-market tech companies. We help investors and executives make better strategic decisions through a combination of proprietary data, expert interviews and market analysis. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10,000 market professionals to deliver on-the-ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Headquartered in Paris with teams across the globe, we are growing fast. To support that growth, we are opening an IT Support Technician internship that will sit at the heart of the company’s day-to-day operations, with a real path to a permanent role. ABOUT THE ROLE: Reporting to the Head of Security, you are the day-to-day IT point of contact for every team. You make sure everyone has a reliable, secure and well-equipped working environment, from a new joiner’s first day through to everyday support. You work both on-site (hardware, network, workstations) and remotely. This is a hands-on, varied internship, ideal for a student who wants to gain real experience in a modern IT and security environment, with close mentoring along the way. A permanent role may follow a successful internship. What you’ll do: * User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely. * On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues. * Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers. * Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships. * Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals. * Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration. * Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency. What you’ll learn: You will be trained by the Head of Security on the full security and IT stack we operate (Entra ID, Defender, network, internal infrastructure). You will contribute directly to our compliance goals (SOC 2, ISO 27001) by securing every device in the company, and you will take part in budget optimization (licenses, hardware, vendors). The scope grows with you. YOUR QUALIFICATIONS: * Last year of a graduate degree (Bachelor or Master) in a related field, ideally looking for an end-of-studies internship. * A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome. * Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus. * Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn. * Methodical, service-oriented, with a habit of clear documentation. * Fluent English; working French is a strong plus. * On-site in Paris; reliable and trustworthy (the role involves admin rights and account management). Why join us: * A genuine springboard: a formative internship with a path to a permanent role (CDI) for a strong performer. * A hands-on, autonomous and varied role with visible impact across the whole company. * Real mentoring and skill-building across IT and cybersecurity. * Offices in the heart of Paris (WeWork), and a young, international team. * A modern, stimulating tech environment, in direct contact with management. APPLICATION PROCESS: 1. Technical Test. 2. Intro call with a Talent Acquisition Specialist. 2. Technical Interview with the Head of Security. 4. Onsite Final Interviews with a member of the Management Team and Head of HR. 5. Reference check.

Technician Customer Care Elite

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU? Our growth is driving us to strengthen our Elite Support team to ensure a reliable support experience for our premium accounts (Business, Enterprise, Silver, Gold, and Dedibox VIP) as we scale our 24/7 service infrastructure. Your mission will be to take ownership of and resolve high-priority incidents reported by our premium clients. You will be on the front line to guarantee strict adherence to our service level commitments (SLAs and initial response times), maintain high customer satisfaction (CSAT), and build long-term trust with our most strategic accounts. YOUR FUTURE TEAM You will join a close-knit, international team of 9 people. The Elite Support team operates under a 24/7 shift system to guarantee continuous reactivity for our strategic enterprise clients. Mutual aid is our golden rule; we never leave a colleague handling a critical incident alone. We look at mistakes as collective learning opportunities. When premium traffic allows, the team steps up to handle tickets picked up or escalated by Level 1 and Level 2 support teams across all cloud products, applying the same high standards of customer satisfaction (CSAT) to every user.   YOUR DAILY ROUTINE (Tasks) Prioritize, investigate, and resolve critical and complex incidents raised by VIP and premium business accounts. Ensure strict compliance with response times and service level agreements (SLAs). Communicate clearly and transparently with both French and English-speaking customers, keeping them informed and reassured even under pressure. Handle issues directly for premium clients, process internal escalations coming from Level 1 and Level 2 teams, and route unresolved technical issues to Level 3 or specialized teams (Dev, Product, Infra, Billing, etc.). Follow a 24/7 rotational shift system (6am-2pm, 10am-6pm, 2pm-10pm, and 10pm-6am). Provide temporary support to Level 1 and Level 2 engineering teams across the broader product catalog when premium channels allow, keeping CSAT at the heart of every interaction. Find and apply quick workarounds during critical incidents to safely restore client operations as fast as possible. Document system incidents, technical discoveries, and support processes to enrich the collective knowledge base. Actively participate in mentoring new team members and supporting internal continuous training initiatives.   ABOUT YOU HARDSKILLS: Cloud Architecture Foundations: 2-3 years of experience supporting or deploying complex Cloud architectures (IaaS/PaaS). Technical Ecosystem: Hands-on experience or solid understanding of Linux systems, networking, APIs, virtualization, and databases (Kubernetes, Terraform, and container technologies are highly valued). Incident Management: Strong familiarity with SLA enforcement, major incident management frameworks, and executing technical workarounds under pressure. Support Tooling Ecosystem: Experience navigating ticket platforms, monitoring tools, and collaborative setups (e.g., Jira, Deskpro, Diabolocom, Slack). Language Proficiency: Fluency in English and French, with the ability to communicate accurately both verbally and in writing. SOFT SKILLS: Premium Customer Care: Deep commitment to customer satisfaction (CSAT culture) for both strategic accounts and standard workflows. You know how to stay calm, professional, and reassuring during high-stress production crises. Structured Communication: Ability to break down and communicate complex technical concepts clearly and concisely to premium client stakeholders. Analytical Thinking & Methodology: High rigor in diagnosing system failures, tracking execution procedures, and logging technical statuses. Team Synergy & Collaborative Spirit: A natural disposition to share knowledge, pass over shift handoffs cleanly, and partner with TAMs, Sales, and Product units. Troubleshooting & Curiosity: You love to dig deep into systems, investigate complex bugs autonomously, and keep up with rapid cloud/AI market developments.   WHAT YOU WILL FIND AT SCALEWAY ++++ Onboarding & Training: A complete 5-week training period is provided in full on-site presence. You will remain on standard office hours shifts for at least your first 2 months to ensure a smooth integration. Hybrid work: We offer up to 3 days of remote work per week. (Note: Hybrid schedules apply to standard daytime windows. Shifts covering 10am-6pm and 2pm-10pm are handled on-site at our Paris office, while early and night shifts are done remotely). Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀 Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.   🔜 THE NEXT STEPS … Screening Call with our recruitment team (30 min) Interview with Elite Support Manager & Elite Support Technician from the current team, including support/technical scenarios to understand your technical skills and approach to the role (1h 15 min total) Interview with the Head of Support to deepen discussions and assess your fit with the team (45 min) Final Meet & HR sync to tour our offices and meet your future colleagues

Manager I, Engineering - AI Platform - Training & Serving

Datadog

The AI platform is responsible for all AI infrastructure across Datadog. Our mission is to provide tools and platforms that enable data scientists and engineers to conduct large-scale training and inference with ease. We support products such as Bits AI, LLMObs and all our AI research.  As an engineering manager for the Training & Serving team, you’ll join a new and fast growing team and organization. You will support building and scaling the team, define our technical vision and help shape the roadmap. Your team will lead the charge on multiple critical technical challenges: distributed training of foundation models, serving at scale, designing the user experience.  You’ll work closely with sister teams in the AI platform organization ensuring a seamless AI development cycle. You’ll also partner with the Applied AI org and with Datadog infrastructure & tooling teams to build out systems from the ground up.  At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.   What You’ll Do:  * Manage and grow the Training & Serving team, directly managing 10+ engineers * Define our technical roadmap in alignment with AI platform goals and the Applied AI team roadmap.  * Work with our core platform teams to tailor Datadog's storage, infrastructure and data pipelines to our needs * Create a strong team culture aligned with our engineering standards and our customer focus * Participate in hands-on work: Code reviews, design reviews and some coding   Who You Are:  * Previous experience (1+ years) leading software engineering teams, as a tech lead or people manager * Strong technician with a mix of backend, data engineer and infrastructure experience who is interested in remaining a hands-on leader * Excellent leader with strong interpersonal skills, and the ability to build and lead high-performing teams * Interested in working on an early stage project with many challenges to solve and a fast iteration cycle * You build strong partnerships with cross-functional teams, including engineering, product, and science, and skillfully coordinate among multiple stakeholders * You have a track record of delivering high-quality software on schedule and making decisions in ambiguous and fast-paced environments * You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output * Bonus: You’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.    Benefits and Growth:  * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * Intradepartmental mentor and buddy program for in-house networking * An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) * Access to Inclusion Talks, our Internal panel discussions * Free, global mental health benefits for employees and dependents age 6+ * Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.