Key Account Executive - segment LAW

Alma

🧡 ABOUT ALMA At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers. Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt. As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers. With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!   👐 ABOUT ALMA Our Account Manager team key role is to position Alma as a true business partner with our top merchants. In short, our Account Managers are in charge of a portfolio of large accounts, with whom you'll work closely to make them successful. You'll be arriving at the beginning of the experience, as our team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function. Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team. This position is a permanent role, based in Paris.    💼 ABOUT THE JOB In a nutshell, your key responsibilities will consist in: * Manage, negotiate and retain a portfolio of large accounts. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support). * Deliver meaningful insights. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals. * Identify key business opportunities. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket size) by leveraging the tools we have developed. * Be the voice of merchants. Share insights and feedback from merchants with the Product & Engineering team and the wider organisation, helping to constantly improve our solution and the merchants' experience.   🧰 YOU WILL WORK WITH * Salesforce * Gong * Aircall * Dust * SalesNavigator   🧩 ABOUT YOU To succeed in this job * You have ideally more than 5 years of relevant experiences (full-time permanent positions) in similar functions such as a Sales or an Account Manager / Shop manager in the Retail industry. * We are seeking individuals who demonstrate coachability and a strong willingness to learn and grow. * You’re fluent in French and a full professional proficiency in English are mandatory.  * Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions. * KPI Driven: You are comfortable and autonomous in managing your portfolio using identified key KPIs, you like talking numbers! And it will be nice if you also * Demanding and reliable: You set high goals for yourself. You don't compromise on the quality of your work, and you always deliver on your commitments. * Empathetic: You easily get into other people's shoes. You are always keen to do the extra mile for clients to make them successful. * Autonomous and driven: You know how to find the solution to an issue and look for the information you need. You are comfortable obtaining information from the Alma teams who can help you obtain solutions quickly (product, finance, risk, sales etc...) * Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.   Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.   🧘 WHAT'S IN IT FOR YOU? * Join a growing company that's reshaping how merchants and consumers connect * High ownership from day one, with real impact on business growth * A fast-paced, entrepreneurial environment where your ideas and results matter * The chance to help build a category and be part of something meaningful   🤑 COMPENSATION & BENEFITS * Competitive salary based on 12 months * Profit-sharing and employee savings plan * Health insurance: 100% covered by Alma including family package * Disability insurance: 100% covered by Alma * Sport: partnerships with Gymlib and Classpass, or €30/month reimbursement for your sports activities * Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule paid at 100% for 8 weeks. * Sustainable Mobility Package (FMD): €544.80/year (excluding full-remote contracts) * Meal vouchers: €10/day, 50% covered by Alma * Mental health: free access to MindDay platform * Paid time off: 25 days/year ****(+ additional paid leave granted for employees on executive contracts) * Access to our Learning & Development Platform * 2 weeks of full remote possible per year in summer 🎯 INTERVIEW PROCESS * Recruiter interview (30 min) * Remote Hiring Manager interview (45 min) * On-site/Remote Business Case Study presentation (60 min) * On-site Final interview with the VP Sales (45 min) + Team Fit (45 min) * Reference check   🌍 INTERVIEW PROCESS At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs. #LI-Hybrid

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.   ABOUT THE ROLE: We are looking for someone to join our growing CSM team, to cover Italian and French Accounts. (FLUENT ITALIAN required) Do you have a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey.  You will be part of our EMEA Customer Success team, managing a book of business alongside being responsible for targeted intervention into our digitally-served customer base in your assigned region. You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identity churn risks.  As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.   WHAT YOU’LL BE DOING: Below outlines some key attributes for a Customer Success Manager. The expectations of the role will depend on the assigned account (volume and complexity): * Customer Success and Growth: Own and drive a Success Plan for each covered customer, containing appropriate plans to accelerate customers' adoption and value from Okta and drive them to a place of successful and measurable outcomes, advocacy, retention and growth. * Ownership: Take ownership of your assigned Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders. * Adoption: Have a relentless focus on driving consumption and adoption of Okta’s products through clear expectation setting with customers, implementation of best practices and driving proactive and reactive tracking of data points * Digital Account Ownership: Leverage the tools and techniques provided by the Digital Growth team in the US to build a high level understanding of the digitally-serviced (ie non CSM covered) accounts in your respective region (e.g. monitoring adoption trends, health scores and other data points). Work with your manager to determine appropriate and targeted interventions to mitigate risk and grow accounts  * Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals. * Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions. * Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers. * Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions. * Product Knowledge: CSMs need to have a good understanding of Okta's products and services in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.   YOU WOULD BE IDEAL FOR THIS ROLE IF YOU HAVE:  * Fluent French and Italian are required.  * Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution.  * Customer-centric and proactive team player that is focused on driving customer loyalty and adoption * Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization.  * Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers * Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems. * Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values * Strong oral, written and presentation skills  * Ability to organize, prioritize, complete activities and meet deadlines on a daily basis  * Flexibility to occasionally attend global meetings, training, kick offs and off sites * Travel up to 15%   #LI-JB2 #LI-HYBRID P18988_3489264   Below is the annual On Target Compensation (OTE) range for candidates located in France. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/fra. The OTE range for this position for candidates located in France is between: €71.000—€98.000 EUR The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Moka.care

Who are we? moka.care is a mental health solution for companies, with one mission in mind: nurturing healthy minds to foster healthy organizations. We guide employees through individual and group therapy or coaching sessions. Alongside we help HR teams to take care of their employees’ mental health on a daily basis. Where we are currently: Since our creation in December 2019, more than 400 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 300,000 employees covered in France but also throughout the world! We have raised 17,5 million euros and are 70 to help companies improve their mental well-being. What we believe in? Excellence in care is our obsession. Culture is not nice words we put on the walls, we have defined 4 tangible values to make this culture live: Team Play, Optimism, Ownership & Agility. Why do we need you? As a Customer Success Manager – SMB Portfolio & Process Design, your mission is to structure and scale the way we manage our portfolio of small accounts. This role starts with process redesign: building a clear operating model, tools and routines so we can serve a large portfolio efficiently while keeping impact and satisfaction high. You will set up a reactive inbound and proactive outbound motion (fast response + smart prioritization), and you will also contribute to commercializing new products to this segment. Your responsibilities Design and run the operating model for SMB portfolio management: define workflows, rules of engagement, handoffs, and the “what happens when” for each customer situation. Put in place an inbound + outbound system: Inbound: organize reactive support and requests handling (SLAs, triage, escalation, knowledge base / macros, tooling). Outbound: build a proactive cadence based on signals (health, usage, renewal dates, opportunities, risks) and prioritize outreach. Manage the portfolio day-to-day: build strong relationships with key stakeholders, drive adoption and engagement, and ensure customers get value. Drive retention, renewals and growth: anticipate risks, manage renewals, and identify opportunities to upsell / cross-sell, including new products commercialization. Make it scalable (then scale it): automate where possible, leverage AI, document playbooks, and continuously improve processes so the model works for 100+ accounts and beyond. Monitor performance with data: define dashboards and KPIs (health, engagement, renewal, growth, response times), and use them to steer priorities. You’re the ideal person if You enjoy building structure in ambiguous contexts and turning messy operations into clear, repeatable processes. You’re comfortable combining client-facing work with data-driven portfolio steering. You have a strong operational mindset and can design workflows, playbooks, and scalable routines. You are proactive, organized, and able to handle volume while keeping quality high. You can contribute to commercial growth (renewals, expansion, new product rollout) in a thoughtful, customer-centric way. You communicate clearly in French and English.