KYC Agent

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders. ABOUT THE ROLE:  As an Business Development Executive you responsibilities will include: * Driving market expansion – Engage with prospective SME members, address objections, and effectively communicate the benefits of using the Tide app for their business needs. * Converting leads into active members – Proactively call prospective members who have started an application, provide support, and guide them through the completion process to ensure a smooth onboarding experience. * Building strong relationships – Establish trust and rapport with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services. * Ensuring compliance and troubleshooting issues – Work closely with KYC agents to verify documentation, assist members in resolving any application issues, and ensure all regulatory requirements are met. * Maximizing upselling opportunities – Stay up to date with our product offerings and use your consultative sales approach to recommend additional services that align with the needs of prospective members. * Providing valuable insights – Gather feedback from potential members on any challenges they encounter during onboarding and share these insights with internal teams to drive continuous improvements. WHAT WE ARE LOOKING FOR:  As a Business Development Executive, you will be the key link between our finance app and potential SME members, helping them understand the value of joining a leading fintech platform. Your role requires a blend of strong sales skills, customer-centric thinking, and adaptability to convert high-interest leads into active members. We are looking for someone who: * Has native-level proficiency in spoken and written French to engage effectively with our target market. * Brings experience in telesales, business development, or customer service, with a proven ability to convert leads into customers. * Is target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue opportunities. * Is a proactive self-starter, comfortable working in a fast-paced and evolving environment. * Thrives in an agile setting, adapting to shifting priorities, new products, and changing market dynamics. * Puts members first, ensuring a smooth and engaging onboarding experience while addressing any objections or concerns. * Has strong problem-solving skills and a keen eye for detail, especially when working with KYC requirements and compliance processes.(Ideally) has knowledge of compliance, KYC, AML, and financial regulations, or previous experience in the fintech sector. * (Bonus) Has experience using Zendesk, predictive dialers, or other CRM/sales engagement tools to optimize workflows. This role is perfect for someone who is self-motivated, resilient, and passionate about helping SMEs access the best financial solutions. WHAT YOU’LL GET IN RETURN:  * 27 days paid annual leave  * 3 paid days off for volunteering or L&D activities * Extended maternity and paternity leave covered by the company * Personal L&D budget * Additional health & dental insurance * Mental wellbeing platform  * Snacks, light food, drinks in the office * WFH equipment allowance * Flexible working from home * Sabbatical Leave TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding. Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding. We are looking for Polish speaking Customer Support Agents to join our team and make their own contribution to our products. The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary. Role Requirements:  * Fluency in Polish & English, both written and spoken * A proactive attitude with a knack for support or sales * Excellent communication and negotiation skills * Strong attention to detail * Previous experience as a support agent is a plus Duties and Responsibilities:  * Providing friendly support in Polish via email and live chat * Handling requests with strong attention to detail * Understanding clients’ needs and offering proactive solutions * Keeping customer satisfaction front and center * Collaborating closely with the team to improve support processes Important Information: * Entry-level position — you can apply with little or no experience. Our Excellent Benefits: * Up to 25 vacation days * 6 undocumented sick leaves * Medical insurance and dental coverage * Sport card 70% coverage (Multisport and/or CoolFit) * Food vouchers (102 EUR) * Appreciation gifts (birthday, wedding, newborn, etc.) * Office massages * Breakfast, lunch & snacks in the office * Education budget  * Monthly team events * Great office location Working Model: * This is an office-based position in Sofia, Bulgaria.   Grow fast, shine globally! By submitting your application, you agree to our Privacy Policy.