Talent Acquisition Partner : Tatiana Mandry, tatiana.mandry@on-running.com

Hiring Manager : Antonin Deiller

Opening date : 05.2025

In short:

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store

Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational

excellence.

Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual

merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance

your career, and help shape the future of our retail environment.

Your Team:

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together

with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail

business and deliver the WOW to our customers on a daily basis.

Your Mission:

Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external

customers, ensuring every interaction reflects our commitment to excellence. Lead by example in providing outstanding customer

service, including welcoming customers, addressing inquiries, and creating tailored solutions to enhance their engagement with our

products.

Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects

of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal

coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and

maintaining a secure, organized environment.

Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global

company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store

events, and community activities that enhance store visibility and customer engagement.

Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders,

and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium

shopping experience through well-organized, visually appealing displays. Continuously provide feedback to store leadership to

refine processes and elevate customer service quality. Perform duties as required to support the store’s goals and overall

performance.

Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters

related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard

procedures and best practices. Handle minor maintenance and facility management tasks to maintain the store’s premium standards

and ensure smooth operations. Act as the store’s system and IT expert, providing first-level troubleshooting (e.g. POS systems),

assisting with IT system testing, and training the team on in-store technology.

Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business

success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM

performance. Pursue personal and professional development opportunities to enhance your leadership capabilities and contribute to

the store’s growth.

Other information:

The following information is representative of the essential functions performed in this specific position.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching,

carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You

may also occasionally lift material up to 25 pounds (11.3 kg).

Your Story:

3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.

Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.

Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.

Proactive and quick to learn, you thrive in both independent and collaborative settings.

A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.

Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the

business.

Ability to read, write and speak French & business proficiency in English.

What we offer:

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop

holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented

atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an

Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions

related to recruitment, advancement, and retention are free of discrimination.

Role

Lead Store Advisor (Superviseur), Champs-Elysées

Tags for this job

On Store Paris Marché Saint-Germain

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