Legal & Business Affairs Counsel - Partnerships, Product and Privacy (m/f/d)

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We are seeking an experienced and dynamic leader to spearhead ElevenLabs’ public sector partnerships and government affairs efforts across Europe. The Public Sector Partnerships Lead will drive our regional public policy and public sector engagement strategies. The person will represent ElevenLabs in conversations with policymakers and other stakeholders, monitor and track regulatory developments that impact the company, help shape frameworks that promote innovation and the responsible use of AI, promote government adoption of ElevenLabs products and services, and help to define and implement policy campaigns and impact initiatives.   IN THIS ROLE, YOU WILL: * Lead ElevenLabs engagement with government bodies and officials across Europe, with a focus on AI governance, safety, copyright, privacy, transparency, data protection, competition, and/or digital rights. * Build and maintain strong relationships with policymakers, regulators, industry associations, and civil society groups. * Monitor, analyze, and advise on emerging regulations impacting the company. * Represent ElevenLabs at conferences and industry events, advancing the company’s public policy goals. * Support the development of internal policies by our Legal, Safety, Security, and other teams. * Provide strategic counsel to company leadership on regional policy trends and their business implications. * Promote government adoption of ElevenLabs products and services in partnership with the GTM team. * Define and implement policy campaigns and impact initiatives that advance company objectives. WHO YOU ARE: * You’re genuinely interested in the future of AI and emerging technologies, bringing curiosity and enthusiasm to your role. * You stay up-to-date on AI regulation and industry trends, and are eager to apply this expertise to cutting-edge products. * You thrive in a fast-paced, dynamic startup environment, working cross-functionally with teams across the organization to support and scale a growing business. * You’re comfortable working independently and handling ambiguity, excelling in situations where you must make informed decisions quickly. * You bring a proactive, solution-oriented approach to each project, focused on moving the business forward. WHAT YOU BRING: * 8+ years’ experience in public and private sector (in-house, firm) policy roles, with a focus on AI and tech. * Strong knowledge of the regional AI policy landscape, including general AI governance, safety, copyright, privacy, transparency, data protection, competition, and digital rights. * Demonstrated success in designing, advocating for, and influencing policy outcomes, as well as coalition building. * Public policy experience across Europe. * Exceptional written and verbal communication skills, including when briefing government officials and other policymakers. * Fluency in English. LOCATION This role is located in Europe.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Our Company Booking Holdings (NASDAQ: BKNG) is the world’s leading provider of online travel & related services, provided to consumers and local partners through five primary B2C brands: Booking.com, Agoda, Priceline, KAYAK, and OpenTable. Collectively, Booking Holdings operates in more than 220 countries and territories in Europe, North America, APAC, South America, the region, the Middle East and Africa in more than 40 languages. The mission of Booking Holdings is to make it easier for everyone to experience the world. The Opportunity As the building block that provides a solid baseline for Agoda’s culture of integrity, the Compliance & Ethics team is at the forefront of driving and maintaining the company’s compliance program and managing regulatory risks across a fast‑growing, tech‑driven global travel business. Within Booking Holdings, an enhanced and more connected global B2B organization is being built, bringing together strategic partnership capabilities across Booking.com, Priceline and Agoda ("New B2B Business"). Intended to better serve partners, move faster in the market, and unlock new opportunities for growth, the new organization will support strategic partnerships, affiliate and API distribution, corporate and wholesale travel, and other commercial channels, serving airlines, travel management companies, OTAs, financial institutions, platforms and other strategic partners. You will collaborate closely with colleagues across Booking Holdings Inc., Booking Holdings Financial Services, our sister brands, and key functions including FinTech, Product, Commercial, Legal, Internal Audit, People and Supply to help shape and support the next chapter of Booking Holdings' B2B business, leveraging the company's scale, technology, talent and global reach to create best-in-class partner experiences and innovative solutions. Reporting to the Agoda Senior Director, Compliance Officer, you will be the senior payments compliance lead for Agoda’s B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders. This position is based in Bangkok. Agoda provides relocation support for successful candidates not currently located in Bangkok. Remote or alternative base locations are not available. In this Role, You’ll Get To * Play a central role in helping design and implement the Compliance foundations of the new consolidated B2B business, including:   Compliance & Ethics Programme – Key Responsibilities * Lead and support day‑to‑day Compliance & Ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely and high‑quality manner. * Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics (e.g., anti‑bribery and corruption, conflicts of interest, third‑party risk, code of conduct), providing well‑reasoned, business‑oriented guidance that supports Agoda’s culture of integrity. * Shape and enhance Agoda’s Compliance & Ethics framework, including policies, standards, training, monitoring and testing activities, ensuring it remains fit‑for‑purpose and aligned with Booking Holdings’ expectations and global benchmarks. * Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third‑party due diligence, risk assessments, and related monitoring, and drive appropriate mitigation actions in close partnership with relevant stakeholders. * Collaborate with the Global Compliance & Ethics team on third‑party risk management initiatives and conflicts of interest processes, helping to ensure effective identification, escalation, and mitigation of key risks across new and existing activities. * Support or lead elements of compliance‑related reviews and investigations (where appropriate), and develop data‑driven monitoring approaches to identify trends, root causes, and opportunities for programme uplift. * Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs) to keep pace with evolving business models and regulatory expectations. * Support the design, delivery, and refresh of compliance training programmes, including in‑person and virtual sessions, and maintain e‑learning materials in line with changing business needs and risk profiles. * Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership. * Partner closely with cross‑functional teams (e.g., Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders) to embed compliance requirements into products, processes, and day‑to‑day decision‑making. * Drive continuous improvement and efficiency initiatives, including the smart use of technology and digital tools to standardise, automate, and streamline compliance workflows. * Prepare or support management updates, reporting materials, and other compliance‑related communications for internal and external stakeholders and leadership. * Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function and further mature the overall programme. * Support the development, implementation and continuous enhancement of the financial crime risk management framework alongside our Financial Crime team. * Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process.   What You’ll Need to Succeed Experience & Expertise * 8+ years of progressive experience in compliance risk management regulatory compliance, preferably in global or regional organisations. * Significant cards and payments experience, including a practical understanding of consumer and B2B payments products, payment service provider models, card scheme rules, and payments licensing environments. * Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments, including risk assessments, controls design, and governance. Technical & Functional Skills * Hands‑on experience designing, operating, or overseeing a corporate compliance framework, third‑party due diligence processes, investigations, escalation, and complex case handling. * Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes that enable business growth while managing risk. Leadership & Stakeholder Management * Demonstrated success in influencing and partnering with senior stakeholders across functions (e.g., Product, FinTech, Commercial, Legal, Internal Audit, Operations) in fast‑paced, high‑growth environments. * Strong project and programme management skills, with the ability to prioritise, plan, and deliver multiple initiatives concurrently across jurisdictions and time zones. * Excellent communication skills in English (written and verbal), with the ability to explain complex compliance concepts in clear, business‑friendly terms. Mindset & Values * Strategic, data‑driven, and solutions‑oriented, with the ability to “connect the dots”, see the big picture, and drive constructive change. * High level of integrity and sound judgement, suitable for a senior Compliance & Ethics leadership role. * Self‑starter who operates with minimal supervision, is comfortable with ambiguity, and thrives in a dynamic, tech‑driven, international environment.     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.