Manager I, Technical Escalations Engineering - Paris

Databricks

FEQ327R159 Field Engineering Manager - Specialist Solutions Architects France The Specialist Solutions Architect Manager will lead a team of Specialist Solutions Architects (SSAs) responsible for key elements of the technical sales cycle. You will grow and develop a dynamic team with expertise in areas including enterprise software, data engineering, and data science/machine learning, who will continue to deepen their knowledge of Databricks as the platform expands. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles and customer architectures; and build relationships with key stakeholders in large corporations. The SSA Team is engaged in our most important and complex customer engagements, providing deep technical expertise to both new and existing customers. Your team provides specialist expertise to the Solution Architect (SA) and Sales teams, which are responsible for developing and overseeing the overall technical account strategy.  Reporting to the Senior Manager, Field Engineering (Specialist). The impact you will have: * You will hire, train, and grow a diverse team of Specialist Solutions Architects for Databricks, a company in hyper-growth mode * Exceed your region's consumption targets - by working with your cross-functional counterparts to determine where to deploy your team of technical experts to drive the most critical use cases forward * Make your customers extremely successful with Databricks and provide outsized value to their businesses * Establish relationships across the business to make your customers and team successful * Grow Databricks platform usage and prevent churn in strategic accounts by overseeing and retiring a regional growth quota * Create positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners * Help resolve customer questions and concerns on accounts and opportunities deemed strategic by Sales and Pre-sales field leadership * Act in a supportive manager capacity, including handling escalations, mentoring team members, building a career path for the assigned team members, etc. What we look for: * Experience in senior roles in the data space with a technical product (i.e. data warehousing, big data, or machine learning) * Experience in leading technical overlay customer-facing teams (team sizes greater than 8), preferably in a pre-sales organisation leading technical engagements * Trusted advisor to technical executives that guide strategic data infrastructure decisions * Team player, but able to challenge and define priorities * Self-starter, challenger, strategic planner & analytical thinker  * Lead a team through best practices for technical qualification, proof of concepts, architecture discussions, and product demonstrations * Experience hiring qualified candidates, ramping them up to be successful, and promoting into larger roles. * Experience working with other teams such as Sales, Product Management, and Professional Services   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

FEQ227R207 As a Field Engineering Manager, you will lead a talented team of technical pre-sales Solutions Architects and Solutions Engineers based in France. You’ll play a key leadership role at the intersection of technology and business, helping our teams design value-based solutions and drive growth through effective collaboration with Sales. You’ll coach your team to communicate complex ideas clearly, support strategic sales cycles, and build strong partnerships with customers and stakeholders across large organisations. The impact you will have: * Lead, mentor, and develop a high-performing pre-sales team in France. * Foster an inclusive and collaborative culture that reflects Databricks’ values of customer obsession, teamwork, and diversity. * Partner with Sales to drive growth through solution- and value-based selling. * Enhance team effectiveness by establishing best practices that improve efficiency and focus on business impact. * Build trusted relationships with customer executives and strategic partners. * Collaborate across teams—including Marketing, Sales, and Services—to ensure seamless implementation and customer success. * Represent Databricks as part of the regional leadership team and contribute to building our brand and presence in the market. What we look for: * Proven experience managing technical teams in Big Data, Cloud, or SaaS environments. * A track record of leading, mentoring, and scaling pre-sales or technical field organisations. * Understanding of consumption-based business models. * Ability to collaborate effectively with Sales and other cross-functional leaders. * Strong communication and interpersonal skills—fluent in English and native-level French. * Technical background in Data Engineering, Databases, or Data Science (consulting experience is a plus). * Passion for data, AI, and cloud technologies and the ability to articulate their business value clearly. Note: Location for the role is in Paris (i.e. within commutable distance). #LI-hybrid About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

(FEQ427R38)   At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement. As a Senior Solutions Engineer in the MEA Pre-Sales team (Qatar & S.Africa Fly-in), you will be an essential part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You’ll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward. Join us in our quest to change how people work with data and make a better world! The impact you will have: * Create impactful and successful relationships with customer accounts across the regions, providing technical and business value to Databricks customers in collaboration with the extended team. * Act as a trusted advisor to C-level executives, defining long-term Data & AI strategies, modernising platforms, and aligning technical vision with business outcomes to drive measurable impact and innovation. * Lead strategic engagements, shaping Data & AI transformation roadmaps, fostering innovation partnerships, and driving account growth across territories in the regions. * Scale best practices in your field by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups. * Grow your knowledge and expertise to the level of a technical and/or industry specialist. What we look for: * 5+ years of experience engaging in technical customer interactions, preferably bringing direct pre-sales and complex sales lifecycles experience. Relevant and transferable consulting experience can also be considered for the role.   * Experienced in use case discovery, scoping, and delivering complex solution architecture designs to multiple audiences, requiring an ability to switch context and/or levels of technical depth. * Ability to dive deeper into solution architecture and Data Engineering, Data Warehousing, Data Science use cases, combined with experience working on cloud platforms (e.g., Databricks, AWS, Microsoft, GCP, or other relevant platforms)  * Proficiency with Artificial Intelligence, AI Agents, and Big Data Analytics technologies, including hands-on expertise with sophisticated proofs-of-concept and public cloud platform(s).  * Coding expertise in a core programming language (i.e., Python, Java, Scala). A foundational understanding of Apache Spark architecture is preferable; hands-on skills will be advantageous for the role. We will be testing your ability to utilise AI-assisted tools through our hiring process! Key Notes for the role: * Location for the role needs to be within a commutable distance of our office location for a hybrid schedule. * You will need to be flexible and willing to travel across the region(s) for customer visits & events on a regular basis (i.e. up to ~2 weeks per month). * Willing to manage different conversations with Business and Technical stakeholders; Enabling Partners and support internal events in the MEA region. * Excellent communication skills in English required as a minimum. #LI-hybrid   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.