Retail IT / Delivery Domain Manager

Valtech

Engineering Manager - AI Specialist (all genders) Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive * Our values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration THE CONTEXT Valtech is a strategic partner for this client, responsible for the design, delivery, and operation of large-scale digital platforms across eRetail and Retail. After successfully industrializing e-commerce and retail delivery, the next strategic frontier is Artificial Intelligence as a core transformation lever, impacting the entire value chain: engineering productivity, delivery predictability, quality, testing, operations, and production support.  AI is no longer treated as a set of isolated experiments. It is a foundational capability that must be embedded into Valtech delivery operations, at scale, with measurable business and operational impact.  Beyond AI, Valtech is continuously expected to innovate and improve its delivery and support model, strengthening efficiency, quality, resilience, and time-to-market in a demanding retail environment.  This role exists to ensure that AI transformation within Engineering excellence and broader operational innovation are structured, governed, value-driven, and industrialized, while reinforcing operational excellence across all delivery domains.  THE ROLE   The role is transversal by design: authority comes from expertise, vision, and execution leadership, not from direct hierarchical control. Reporting to Client Partner and Managers at Valtech for our luxury and international client you will:  * Lead Valtech’s end-to-end AI transformation and operational excellence for the client account.  * Own the definition, orchestration, and execution of AI initiatives, ensuring they move from POC to industrialized, production-grade capabilities delivering tangible value.  * In close coordination with the AI Transformation Program Manager, ensure AI-driven transformation is consistently embedded across the four core pillars of delivery:  * Agile Operating Model  * Engineering * Quality & Testing  * Production & Support  * Beyond AI, actively drive innovation and continuous improvement of delivery and support operations, leveraging AI, automation, process optimization, and new operating practices.  KEY RESPONSIBILITIES  AI Transformation Leadership  * Define and own the global AI transformation roadmap across eRetail and omnichannel delivery.  * Ensure AI initiatives are aligned with the client’s business priorities and Valtech’s delivery and operational objectives.  * Drive AI adoption beyond experimentation, with clear industrialization paths, ownership models, and value tracking.  * Position AI as a structural enabler of delivery performance, quality, and operational efficiency.  Coordination with AI Transformation Program Management  * Work in close partnership with the AI Transformation Program Manager, ensuring alignment between strategic roadmap, execution planning, and delivery reality.  * Contribute delivery and operational expertise to program-level prioritization, sequencing, and risk management.  * Ensure consistency between program governance and on-the-ground execution across teams. * Act as the operational counterpart to the program manager, securing adoption, scalability, and sustainability of AI initiatives.  Governance & Stakeholder Management  * Act as Valtech’s AI and operational excellence reference toward the client.  * Represent AI and delivery innovation initiatives in SteerCos, transformation committees, and executive forums.  * Provide clear, structured reporting on progress, value delivered, risks, and dependencies. * Escalate blockers early and propose concrete, execution-ready mitigation plans.  Transversal Team & Community Leadership  * Animate and federate a transverse community of AI and innovation champions embedded across engineering, QA, support, and product teams.  * Lead and coordinate distributed AI Ops, scripting, automation, and tooling resources, notably in India.  * Ensure consistency of practices, standards, tooling, and documentation across all domains.  * Reinforce a shared ownership model: innovation and AI are collective responsibilities, not isolated initiatives.  AI Integration Across the 4 Pillars: Engineering  * Promote AI-native architectures, developer productivity tools, and best practices. * Support AI-assisted development, code quality, refactoring, and technical acceleration. Agile Operating Model  * Adapt delivery rituals, governance, and planning to support AI-driven and data-intensive initiatives.  * Improve predictability and flow while managing experimental constraints.  Quality & Testing  * Define strategies for AI testing, validation, explainability, and monitoring.  * Embed AI and automation into test strategies, regression prevention, and defect analysis. Production & Support  * Implement AIOps capabilities for proactive monitoring, incident prediction, and MTTR reduction.  * Strengthen production stability, observability, and operational resilience.  Operational Excellence, Innovation & Industrialization  * Drive continuous improvement initiatives across delivery and support operations, beyond AI-only use cases.  * Identify and promote innovations in automation, tooling, processes, and operating models. * Ensure initiatives meet enterprise-grade standards: security, scalability, observability, compliance.  * Drive measurable improvements on delivery and support KPIs (cycle time, quality, incidents, automation rate, cost efficiency).  * Ensure smooth transition from build to run, with full ownership by support teams. * Avoid “shadow initiatives” by enforcing clear governance, documentation, and ownership. Organization & Role Positioning  The Head of AI Transformation & Operational Excellence is a transversal leader.  * Coordinate closely with the AI Transformation Program Manager and delivery leaders.  * Authority is based on strategic vision, delivery credibility, and execution rigor.  * Orchestrate, influence, and federate teams embedded in their respective domains.  * Success is measured by adoption, industrialization, operational impact, and value delivered, not by the number of POCs. MUST HAVE HARDSKILLS  * Proven track record in leading complex, data-driven or AI-enabled transformation programs.  * Demonstrated ability to move initiatives from POC to industrialized, production-grade solutions. * Experience leading distributed delivery teams (onshore/offshore).  * Strong understanding of e-commerce, retail, or omnichannel ecosystems.  * Ability to operate at both strategic and operational levels.  * Fully bilingual French / English is mandatory.  MUST HAVE SOFTSKILLS * Strong transformation leader with a clear, forward-looking vision.  * Clear, direct, and structured communicator; able to simplify complexity.  * Pragmatic, execution-focused, and value-driven.  * High autonomy, ownership, and ability to influence without formal authority.  * Comfortable operating in complex, high-pressure, multi-stakeholder environments.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. COMMITMENT TO REACHING ALL KINDS OF PEOPLE We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.  THE BENEFITS   This is a permanent position based in Paris/France with 3 days at the client’s office. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.  YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.  ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us. As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.

Resurs Bank AB

Are you a driven engineering leader with a knack for tackling challenges, encouraging teamwork, and ensuring the successful delivery of innovative and reliable solutions? We are looking for an Engineering Manager to join our Resurs Engineering team in Skåne. In this position, you will empower two of our teams within Retail Finance Domain, B2B Payments and Merchant Experience. Get an idea of the role As an Engineering Manager at Resurs, you will combine people leadership, technical guidance, and delivery ownership to help your team succeed. You will support engineers in their professional development while ensuring the team consistently delivers high-quality products that create business value. The focus of the role will be: 👥 Lead, coach, and develop a high-performing engineering team by supporting individual growth, fostering a positive culture, and ensuring a safe and supportive work environment. 🚀 Ensure the team consistently delivers business value by aligning work with company priorities, monitoring progress, and owning delivery and quality across the Software Development Lifecycle (SDLC). ⚙️ Provide technical guidance while continuously improving engineering practices, team capabilities, and ways of working to balance delivery speed with high technical quality. 🤝Partner closely with Product Managers, fellow Engineering Managers, and key stakeholders to ensure alignment, clarity in priorities, and effective decision-making. 📊 Oversee team budget and resource allocation while promoting cost awareness and efficient use of resources across initiatives. On a personal level ✔️ You have a relevant educational background and proven experience in engineering management, with strong technical knowledge to guide and coach your team. ✔️ You are flexible, independent, and collaborative; open to sharing knowledge, structured, driven, and always focused on improving ways of working. ✔️ Strong technical background and problem-solving skills. ✔️ Knowledge and tangible experience of Agile and DevOps methodologies. ✔️ Strong communication and interpersonal skills. ✔️ Good communication skills in English and Swedish. ➕Experience in building apps is considered a strong asset. ➕Banking domain knowledge is a strong plus. Resurs in brief At Resurs, we make everyday finances easier through innovative and customer-focused solutions. With customers across the Nordics and more than 800 colleagues, we are committed to creating long-term value for individuals, businesses, and society. Recognized as a career company for the past six years, we put strong emphasis on both personal and professional growth. We want to make a difference by striving to be our best, acting with kindness, and building trust through clarity and collaboration. Our heart beats strong and it shows in everything we do. Although we are based in the Nordics, our team is enriched by the breadth of perspectives brought by colleagues from different countries. We foster a welcoming and supportive culture, where collaboration drives us to achieve the best outcomes for our users. Apply today! Don’t wait to send in your application. Selection and interviews take place on an ongoing basis, and the position may be filled before the last application date. We look forward to hearing from you! Important information On final candidates, we carry out a detailed background check via an external company. #LI-LN1

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Project Manager / PMO, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5 YEARS of experience, a growth mindset and a drive to make a lasting impact.  We are looking for a strong Project Manager / PMO to support the Client domain portfolio and drive cross-team initiatives across the broader Omnichannel landscape, including Client, eCommerce, and Data. This role requires someone who can operate in a hybrid delivery environment, combining Waterfall project management discipline with Agile ways of working. The person will be expected to manage both portfolio-level governance and hands-on project delivery for complex,  cross-functional initiatives involving multiple IT teams, business stakeholders, architects, vendors, and delivery partners. A strong technical background is required. The ideal candidate should be comfortable working closely with architects and technical leads to build detailed project plans, track technical activities across teams, identify dependencies, and follow up on execution with the right level of precision. We are looking for someone who is structured, proactive, and able to connect business priorities with technical execution. This person should not only report project status but also actively drive delivery, clarify ownership, challenge unclear plans, and help teams move forward. The ideal candidate is comfortable working in a fast-paced environment with multiple stakeholders, complex dependencies, and evolving priorities. They should bring strong PMO discipline, solid project management expertise, and enough technical depth to be credible with architects, engineers, and delivery teams. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting Role responsibilities Portfolio Management • Manage and maintain the Client domain project portfolio, including project status, timelines, risks, dependencies, budget indicators, and key decisions. • Prepare and facilitate portfolio governance meetings, including weekly project reviews, monthly check-ins, and executive-level reporting. • Consolidate inputs from multiple teams and ensure portfolio information is accurate, up to date, and action-oriented. • Track project prioritization, delivery capacity, major milestones, and business/technical impacts across the portfolio. • Identify portfolio-level risks, conflicts, dependencies, and resource constraints, and escalate them when needed. • Support the definition and improvement of PMO standards, templates, reporting, and governance practices. Project Management — Hybrid Waterfall / Agile • Lead cross-team initiatives across the Client domain and the broader Omnichannel macro-domain, including eCommerce, Client, and Data. • Build and maintain detailed project plans covering business, functional, technical, architecture, development, integration, testing, deployment, and change management  activities. • Work closely with architects, product owners, technical leads, QA, business teams, and vendors to define delivery plans and track execution. • Manage project scope, timelines, dependencies, risks, assumptions, decisions, and action  plans. • Work closely with Product Owners and Delivery Managers to ensure that waterfall project requirements are properly integrated and executed within each team’s Agile  organization and delivery cadence. • Ensure clear communication between business stakeholders, IT teams, and leadership. • Drive execution follow-up and ensure that technical and functional activities are progressing according to plan. • Support UAT, release preparation, deployment readiness, CAB preparation, and post-golive follow-up when applicable. Technical Coordination • Partner with solution architects and technical leads to understand system impacts, integration points, technical dependencies, and delivery constraints. • Track technical activities across multiple teams, including Salesforce, mobile apps, data platforms, integrations, eCommerce, and downstream systems. • Ensure technical plans are detailed enough to identify ownership, sequencing, dependencies, risks, and blockers. • Challenge unclear plans, missing ownership, unrealistic timelines, or incomplete technical assumptions. • Facilitate alignment between architecture, product, engineering, QA, security, infrastructure, and support teams.   MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Proven experience as a Project Manager, Technical Project Manager, or PMO in a complex IT environment. * Strong experience managing project portfolios and cross-functional technology initiatives. * Ability to work in a hybrid delivery model combining Agile and Waterfall methodologies. * Strong technical understanding and ability to work closely with architects and technical teams. * Experience building detailed project plans for complex initiatives involving multiple  systems and teams. * Strong ability to track dependencies, risks, technical activities, milestones, and delivery commitments. * Excellent communication skills, with the ability to interact with both technical teams and senior stakeholders. * Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations. * Ability to operate independently and proactively drive follow-up, alignment, and issue resolution. * Experience working with distributed teams and multiple time zones.   NICE TO HAVE QUALIFICATIONS   *  Salesforce ecosystem knowledge is a strong plus, especially Salesforce Service Cloud, Marketing Cloud, CRM, or clienteling-related platforms. * Experience in retail, luxury, omnichannel, CRM, clienteling, eCommerce, or data-related domains. * Experience with Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, or similar project/portfolio management tools. * Experience with release management, CAB processes, UAT coordination, and production deployment planning. * Experience working with external vendors and system integrators.   LOCATION & TIME ZONE REQUIREMENTS * Availability in the New York City time zone is mandatory. * New York City location is preferred but not mandatory. * Remote candidates may be considered if they can fully operate on NYC working hours and support regular collaboration with NYC-based teams.   COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Toronto/Montreal, Canadá.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.