Zendesk Architect / Administrator

InteractiveAI

WHAT YOU’LL DO As a Forward Deployed Engineer at Interactive AI, you will operate at the frontier of autonomous systems and real-world business impact. You won’t just be building PoCs or isolated pilots; you will be deploying production-grade agentic solutions that solve critical business bottlenecks and drive measurable impact across a diverse range of industries.  Your mission is to bridge the gap between abstract reasoning and production-grade reliability. You will own the end-to-end journey: from deeply understanding a customer’s unique business case and identifying technical pre-requisites to deploying our proprietary agentic framework and platform to resolve the business challenges at hand. Crucially, you are a core part of our innovation engine. By deploying in the field, you will identify framework limitations and directly contribute code and feedback to our core engineering team, ensuring our agentic architecture and platform evolve alongside the most demanding real-world use cases. 1. Autonomous Agent Deployment & Architecture * Master and Deploy Interactive Agents: Develop a first-principles understanding of our proprietary framework to architect multi-agent orchestrations and adaptive reasoning loops within customer environments. * Lead Technical Scoping: Independently translate ambiguous business problems into executable agentic architectures, defining the necessary tool-use requirements and safety guardrails. * Synthesize Business Context: Deeply analyze the unique challenges of customers—ranging from agile medium-sized companies to large enterprises—to design tailored agentic strategies that drive measurable ROI. 2. Custom Tooling & System Implementation * Build Cognitive Extensions: Engineer MCP (Model Context Protocol) tools, CLI interfaces, and custom Python/Node.js backend services that allow agents to interact fluently with diverse customer tech stacks. * Implement Memory & Data Pipelines: Build state management systems and data pipelines to ensure agents maintain long-term context and remain grounded in accurate, customer-specific data. * Bridge the Integration Gap: Identify and implement the necessary pre-requisite integrations (APIs, databases, ticketing systems) required for agents to effectively resolve the target business case. 3. Framework Evolution & Product Feedback * Close the Innovation Loop: Act as the primary bridge between the field and core engineering, providing direct code contributions and real-world performance insights to improve our underlying agentic framework and platform. * Scale Through Best Practices: Author reusable deployment patterns, agent blueprints, and "best-in-class" tool-use practices that accelerate the implementation cycle for future customers. 4. Agent Reliability & Production Ownership * Orchestrate & Scale Workloads: Deploy and manage containerized agent environments within the InteractiveAI platform, optimizing for the unique resource demands of the business problem being solved. * Ensure Production Excellence: Own the end-to-end reliability of the solution, troubleshooting autonomous decision-making issues and ensuring agents are tuned for self-correction in live settings. WHAT WE’RE LOOKING FOR We’re looking for an engineer who thrives in customer-facing, execution-heavy environments and enjoys owning delivery outcomes end to end. Minimum Requirements * 5+ years of experience in backend engineering, systems integration, or delivery-focused roles. * Strong proficiency in Python or Node.js, with the ability to write clean, performant code for agentic orchestrators and toolsets. * Proven track record of building complex system integrations, including APIs, connectors, and custom backend services. * Technical Problem Discovery: Strong communication skills and the ability to translate high-level business problems into executable engineering work for both medium and large-sized customers. * Agentic Exposure: Previous experience building or deploying agent-based systems, multi-agent frameworks, or RAG-based applications. * MCP Ecosystem: Familiarity with the Model Context Protocol (MCP) or building custom CLI-based tools for LLM interaction. * Hands-on experience with RESTful and/or GraphQL APIs, and the ability to translate these into functional tools for LLM consumption. * Strong familiarity with Cloud Infrastructure (AWS, GCP, or Azure) and experience deploying/managing Docker-based workloads. * Solid understanding of Data Architecture, specifically relational databases (Postgres) and in-memory stores (Redis) within integration contexts. * High Degree of Autonomy: Ability to walk into an ambiguous business setting, identify technical pre-requisites, and architect a solution from scratch. Nice-to-Haves * Experience with Kubernetes: Proficiency in managing, scaling, and troubleshooting containerized workloads at the orchestration level. * Infrastructure-as-Code (IaC): Comfort using Terraform or similar tools to manage deployment environments. * Enterprise Ecosystems: Experience integrating platforms like Salesforce, HubSpot, ServiceNow, Zendesk, or Snowflake. * Identity & Security: Familiarity with enterprise authentication systems (OAuth, SAML, SCIM, Okta) as they relate to autonomous tool-use. * Solution Consulting Background: Experience in technical delivery or systems integration where understanding the "business case" was as critical as the code. * Event-Driven Architectures: Experience with messaging platforms or streaming data pipelines that can feed real-time context to agents. WHAT YOU’LL GET * Competitive base salary (€70,000/yr to €90,000/yr) + performance bonuses * Access to equity/share plan as it rolls out * Private health insurance * Flexible work setup + travel when needed (ideally Hybrid in Lisbon, Madrid or Dublin) * Meal card and transportation benefit through CoverFlex, as available in each country * Up to 23 days PTO (excluding local public holidays) WHO YOU ARE * Delivery-Minded – You love solving real client problems and building integrations that work in the real world. * Pragmatic & Resourceful – You find practical solutions and adapt quickly to each client's environment. * High-Ownership Executor – You deliver high-quality work independently and reliably. * Strong Communicator – You work well with delivery managers, enterprise customers, and internal engineering teams. INTERVIEW PROCESS We keep our process focused and respectful of your time. Most candidates complete it in 2–3 weeks. Here’s what to expect: 1. Intro Call – 30 minutes 2. Culture & Values Alignment interview – Focused on your motivations to join InteractiveAI 3. Engineering Interview – Practical problem-solving and implementation-focused technical discussion 4. Delivery & Collaboration Interview – Working style, client interaction, communication 5. Offer – Final conversation and offer details

Genius Sports

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com    About the role: VP, Business Technology  Genius Sports is transforming how enterprise technology is built and experienced across the business. As VP, Business Technology, you will own the platforms and tools that power how our people work, every day. Reporting to the CIO, you will lead a team responsible for the business systems, collaboration platforms, AI and productivity tooling, end-user technology services, and the internal platform engineering capability that will underpin how automation is built and scaled across Genius Sports.  This is a hands-on engineering and leadership role. You will shape the strategy, own the vendor relationships, and drive the shift from a traditional IT function to a proactive platform engineering team that builds the automation infrastructure the business runs on. You bring real engineering depth alongside the commercial and stakeholder instincts the role demands.  Key Responsibilities  Own the Business Systems Portfolio  * Lead the strategy, roadmap, and day-to-day operations for Genius Sports' core business systems, including Salesforce, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365.  * Define the integration architecture between business systems and enterprise platforms, ensuring data flows cleanly between tools without creating operational debt.  * Manage vendor relationships in close partnership with Strategic Sourcing.  * Own the Workday integration layer, working with HR and Finance system owners to ensure data integrity and operational reliability across connected platforms. Position the team as a trusted integration partner as broader Workday ownership evolves.   Build and Own the Internal Platform Engineering Capability  * Architect and build the internal automation platform that will underpin how Genius Sports automates workflows, integrates systems, and delivers self-service capabilities across the business. This is not a buy-only function: you will be building.  * Own the IaC and DevOps practices for the Business Technology estate, using Terraform, CI/CD pipelines, and infrastructure-as-code standards to ensure platform environments are version-controlled, auditable, and scalable.  * Lead the design and deployment of agentic automation workflows, including integrations built on MCP Servers, AWS Bedrock, Zapier, and API-layer connectors that reduce manual process overhead across business functions.  * Partner with Engineering and Data teams to ensure the internal platform is built to the same standards as product engineering: proper source control, code review, deployment pipelines, and documentation.  * Drive the team’s evolution from reactive IT support to proactive platform engineering, embedding engineering culture, practices, and accountability into how the function operates.  Drive AI and Productivity Tooling Adoption  * Own the strategy and governance for enterprise AI and productivity tools, including Claude, ChatGPT, and Microsoft Copilot, ensuring deployment aligns with the company's AI governance framework.  * Work with the CIO and functional leads to evaluate, pilot, and scale AI tools that deliver measurable productivity gains across the business.  * Ensure tooling decisions follow the principle of right tool for the right job, with clear boundaries between governed stack platforms and generative AI use cases.  * Track adoption, usage, and ROI across the AI and productivity portfolio, providing regular reporting to ETS leadership.   Run Collaboration and Communication Platforms  * Own the operational health and strategic direction of Slack and Microsoft 365 (including Teams, SharePoint, and OneDrive), ensuring these platforms are performant, well-governed, and fit for a hybrid, global workforce.  * Partner with IT and Security to enforce appropriate data controls, retention policies, and access governance across collaboration tools.  * Drive adoption and best-practice usage of collaboration platforms, working with internal communications and people teams where relevant.  Oversee End-User Technology and IT Operations  * Own the end-user compute function: laptops, desktops, mobile devices, and the service desk experience that supports Genius Sports employees globally.  * Maintain accountability for office networks, on-site infrastructure, and the reliability of workplace technology across Genius Sports locations.  * Ensure Active Directory and identity and access management (IAM) platforms are well-governed, current, and aligned to security policy, working closely with Cybersecurity on access controls and lifecycle management.  * Set the bar for device management standards, endpoint configuration, and IT onboarding and offboarding processes, ensuring consistency and security across the estate.  Lead and Develop the Team  * Build and lead a high-performing team of business systems, platform, tooling, and IT operations specialists, setting clear goals, developing capability, and holding the bar on quality.  * Create a team culture that balances operational reliability with a forward-looking mindset, ensuring the team is equally trusted to keep the lights on and to drive change.  * Partner closely with Data and Analytics and Cybersecurity to deliver joined-up technology outcomes for the business.   Shape the Enterprise Technology Roadmap  * Contribute to the ETS transformation roadmap, with particular ownership of rationalizing the tool estate, building the internal automation platform, and embedding engineering-grade practices into how the Business Technology team delivers.  * Lead the evaluation and selection of new tools and platforms, and where building is the right answer, own the architecture and delivery. Bring a commercially rigorous and technically grounded approach to build vs buy decisions, with the engineering credibility to execute either path.  * Provide ExCo-ready reporting on portfolio health, investment priorities, and risk across the business systems and productivity estate.   Governance, Risk, and Compliance  * Ensure business systems and productivity platforms meet audit, compliance, and data protection requirements, including SOX-relevant controls where applicable.  * Maintain clear documentation of system ownership, integration dependencies, and change management processes across the portfolio.  * Contribute to the ETS risk register, ensuring visibility of platform risks and remediation timelines at the right governance levels.  Qualifications   * Proven experience leading an enterprise technology or business systems function in a fast-moving, commercially driven organization, with direct accountability for both strategic platforms and operational IT delivery. You have an engineering background and have built things, not just managed vendors.  * Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity platforms. You do not need to have run all of them simultaneously, but you need to know how they fit together.  * A track record of translating business requirements into technology decisions, and technology investments into measurable business outcomes.  * Strong commercial instincts. You understand vendor dynamics, know how to negotiate, and do not let the portfolio sprawl.  * Experience managing cross-functional stakeholders at senior level, including Finance, HR, Sales, and Operations leaders who have strong opinions about the tools they use.  * Solid grounding in identity and access management, endpoint management, and IT operations governance, enough to set standards and hold a team accountable. Alongside this, hands-on experience with infrastructure-as-code (Terraform), CI/CD pipelines, cloud platforms (AWS or Azure), and API-layer integration. You can work in code, review it, and build teams that ship it.  * Clear, direct communicator who can present to ExCo and board audiences without jargon and with a sharp focus on business impact.  * Hands-on experience deploying AI and automation tooling in production, including agentic workflows, MCP Servers, or API-integrated AI platforms. A grounded view of where generative AI adds measurable value in an enterprise context, and the governance instincts to deploy it responsibly.  * Experience operating within a SOX-compliant or similarly governed environment is an advantage.    We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. Occasional travel may be required.  As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.   One team, being brave, driving change    We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.    Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Maurten AB

About Maurten Maurten fuels the fastest to gold medals and world records. Using patented Maurten Hydrogel Technology, athletes can more easily tolerate sports fuel while training and racing. The innovation allows carbohydrates to be encapsulated in hydrogel and transported smoothly to the intestines where they are broken down and used as fuel. Combining research–driven development alongside feedback from runners, cyclists, and triathletes, Maurten’s fueling ecosystem enables all humans to become greater athletes. Maurten is moving fast. We’re looking for people who share our passion for sport — and who want to shape the way athletes around the world fuel. About the position As Customer support agent at Maurten, you will mainly be responsible for handling our customer questions and concerns through Zendesk, ensuring our customers feel heard and valued. The ideal candidate has previous experience in a customer service position or similar role. You have a passion for delivering value to customers while representing the company brand and values. Your customer-oriented mindset and solutions-oriented approach will help ensure a positive experience for all. You have excellent communication skills and are an effective team player, collaborating well with people from various cultures.  Job responsibilities: Responsible for handling customer questions or concerns through Zendesk and direct questions to the right team members in the company Helping out in development project This is who you are: You have experience from a customer service department or similar. Your passion is to help the customer in a way that creates value for the customer, the Maurten brand and the company combined You have a customer-oriented mindset with a solutions-oriented approach You are an excellent communicator and team player: you work effectively with all members of the organization and different cultures. You are fluent in English; at least one other European language would be beneficial. This position is intended for students and is offered as an hourly-paid role. The expected workload is approximately 10–15 hours per week, allowing flexibility alongside your studies. During holidays and vacation periods, there may be opportunities to work additional hours to support the team. Is this you? If you’re interested in joining Maurten, submit your application — in English. We apply a continuous selection process, and the job post will be open until the position is filled. Both professional background and individual qualities will be taken into consideration during the interview process. Be part of shaping the future of fueling.