Solutions Specialist

Smartly

ABOUT THE ROLE We are looking for a Solutions Specialist who will focus primarily on building, automating, and maintaining solutions within the Smartly platform and Google Apps Script environment. This role is ideal for someone with strong technical curiosity, solid scripting fundamentals, and the ability to quickly learn digital marketing concepts. You’ll partner closely with internal teams and clients to translate business requirements into scalable, efficient workflows. This is a hands-on technical role where you will create custom automations, troubleshoot complex issues, and guide clients on how best to leverage Smartly’s capabilities. Prior AdTech experience is beneficial but not required—what matters most is your learning agility, problem-solving ability, and comfort working with APIs, scripts, and data. AS A SOLUTIONS SPECIALIST AT SMARTLY, YOU WILL … CLIENT & INTERNAL COLLABORATION * Work closely with internal teams and client stakeholders to deeply understand business or workflow requirements. * Translate those needs into technical specifications, scripts, automations, or Smartly platform configurations. * Explain technical concepts clearly to non-technical audiences. SOLUTION DEVELOPMENT & AUTOMATION * Build, test, and maintain Smartly workflows, templates, rules, and custom automations. * Develop and optimize Google Apps Script solutions to support data processing, validation, reporting, and operational automation. * Research and design bespoke solutions using APIs and scripting to solve specific customer use cases. TROUBLESHOOTING & QUALITY ASSURANCE * Diagnose and resolve issues across scripts, APIs, and Smartly workflows—even when information is incomplete. * Perform thorough QA and testing to ensure reliability, performance, and error handling. * Monitor and maintain long-term stability of custom implementations. INTEGRATION & PLATFORM SUPPORT * Support client integrations with advertising platforms such as Meta, Google Ads, YouTube, DV360, and Campaign Manager 360. * Identify bugs or platform issues and deliver clear documentation and reproduction steps for Engineering teams. INTERNAL CONTRIBUTION * Improve internal tools, documentation, and best practices for scalable solution development. * Contribute to shared knowledge across the team by identifying opportunities to automate or streamline processes.   WE'RE DEFINITELY LOOKING FOR YOU, IF YOU HAVE... TECHNICAL SKILLS * Proficiency in JavaScript and Google Apps Script. * Comfortable working with APIs, JSON structures, and data workflows. * Experience with HTML5 and CSS. * Familiarity with Git, AWS, or Google Cloud Platform (GCP) is beneficial. LEARNING & PROBLEM-SOLVING * Ability to quickly learn marketing concepts such as campaign structure, optimization strategies, and attribution models. * Strong analytical and debugging skills, especially when working with automation or API-driven systems. * Structured problem solver with a logical, methodical approach. COMMUNICATION & COLLABORATION * Strong verbal and written communication skills in English. * Capable of simplifying technical ideas for non-technical partners. * Collaborative mindset with comfort working asynchronously across regions. ADDITIONAL REQUIREMENTS * Willingness to work flexible hours to support global time zones. * Curious, self-driven, and proactive in identifying opportunities to improve workflow efficiency.   #LI-HYBRID ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

xAI

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: The Ad Technical Solutions team is the primary technical support contact for SpaceXAI's advertisers and the global sales organisation. We deliver high-quality technical expertise to help advertisers succeed with X Ads and Analytics, while providing critical operational support to the X Ads Engineering teams and our Sales teams. As the SpaceXAI Ads business continues to scale rapidly, we are looking for exceptional technical problem-solvers to join our team in Dublin. You will play a key role in unblocking revenue, improving processes, and enabling both our sales teams and advertisers to drive sustainable growth. RESPONSIBILITIES: As a Technical Solutions Specialist, you will be a critical bridge between advertisers, sales, and engineering. Your work directly contributes to revenue growth and product improvement. Key responsibilities include: * * Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems * Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products * Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives * Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities * Create clear, helpful documentation, FAQs, and support content to scale the team’s impact * Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience * Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines * Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner BASIC QUALIFICATIONS: * Bachelor’s degree (BS/BA) or equivalent experience * 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role * Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar) * Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking. * Previous experience in the advertising technology (AdTech) or social media ecosystem * Experience working directly with Engineering, Sales and Product teams on digital advertising products * Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment * Excellent written and verbal communication skills,  you can translate complex technical concepts for both technical and non-technical audiences * Ability to work 5 days per week from our Dublin office PREFERRED SKILLS AND EXPERIENCE: * You are a technically strong, customer-obsessed problem solver who thrives in a fast-paced, ambiguous environment. You combine deep analytical capability with excellent communication skills and a genuine passion for helping the business succeed. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Honor Technology

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.  You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position  reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. As a Senior Care Solutions Specialist at Honor you will: Develop, Pilot and Refine New Product Offerings: Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies. Develop, implement and refine sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building. Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings.  Roll out new strategies to the team. Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives. Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting,  or client experience.  Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards. We're looking for you to bring: * Bachelor’s degree preferred * 5+ years of phone-based sales  or customer service experience  (inbound and outbound). * Experience developing sales strategies * You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. * You’re an empathetic communicator who can balance compassion with confident sales execution. * You have experience working remotely, managing your time effectively, and staying connected to a virtual team. * Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000.  #LI-AN1 At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.