
Databricks · Plano
P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving dee...
As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers
responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse
platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership,
AI-first operational innovation and customer-centric execution.
Mission
Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise,
operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform
reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads.
root-cause analysis safely.
customer experience.
escalation management for enterprise customers.
support organization.
out of the Dallas location.
and support quality.
optimization.
leads.
Lakehouse architecture, and Databricks Runtime technologies.
workloads.
reproduce, and report product defects effectively.
Java, Scala, Spark, or related distributed technologies.
databases and any other operational automation frameworks.
DLT, Lakeflow, Lakebase platforms is a strong plus.
systems.
platforms.
management, garbage collection, heap analysis, and thread dump analysis.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and
over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.
Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse,
Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific
details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to
ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment
at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or
expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation,
socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's
discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an
applicant on this basis alone.
P-1529 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Backline Technical Solutions Engineer, you will help our customers succeed with the Databricks Platform by resolving critical technical customer escalations and working closely with the frontline support team. You will be the technical bridge between support and engineering and the first line of defence for engineering. You will ensure that all issues are vetted by you before they reach the engineering team. You will report to the Backline Engineering Team Manager. The impact you will have: * Troubleshoot and resolve complex customer issues related to the Databricks Platform by analysing the core component metrics and logs. * Provide suggestions and best-practice guidance to improve performance in customer-specific environments and to provide product improvement feedback. * Help the support team with detailed troubleshooting guides and runbooks. * Contribute to automation and tooling initiatives to streamline daily troubleshooting. * Partner with the engineering team and spread awareness of upcoming features and releases. * Identify and contribute supportability features back into the product. * Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests. * Participate in weekend and weekday on-call rotation. What we look for: * * 7+ years of industry experience * Experience with supporting Java, Scala or Python-based applications. * Expert in scripting using Python or Shell. * Comfortable with black box troubleshooting. * Experience in troubleshooting issues related to the "Distributed Big Data Computing" environment. * Experience with SQL-based database systems. * Experience in Linux and network troubleshooting is required. * Experience with AWS, Azure or GCP related services. * A bachelor's degree in Computer Science or a related field is required About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
FEQ327R192 As a Manager, Field Engineering (Data & AI), you will lead a team of Solutions Architects focusing on large & strategic customers in India. You will help lead our team in India expansion, you will build and lead a technical pre-sales team. You will guide and get involved to enhance your team's effectiveness; be an expert at positioning and articulating business-value-focused solutions to our customers and prospects; whilst coaching new sales and pre-sales team members to work together, support various stages of the sales cycles; and build relationships with key stakeholders in large corporations. The impact you will have: * Manage hiring, building the Pre-Sales team consisting of Solutions Architects in the Data & AI domain. * Rapidly scale the designated Field Engineering segment organisation without sacrificing calibre. * Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture. * Support increasing Return on Investment of SA involvement in sales cycles by 2-3x over 18 months. * Promote a solution and value-based selling field-engineering organisation. * Coach and mentor the Solutions Architect team to understand our customers’ business needs and identify revenue potential in their accounts. * Interface with leadership & C-suite stakeholders at strategic customers in the assigned region to position the strength of Databricks, the comprehensive solutions strategy, and build trust and credibility in the account. * Build Databricks' brand in India in partnership with the Marketing and Sales team * Bring the experience, priorities, and takeaways of the field engineering team to the planning and strategy roadmap of the organisation. What we look for: * 6+ years experience in a pre-sales / consulting / customer facing managerial role: developing, managing and building a team of successful Big Data, Cloud, or SaaS professionals * Experience working with strategic Banking / Financial Services / Digital Enterprise accounts generating +$1M ARR * 6+ years experience in Big Data Architecture incorporating components of Data Engineering / Data Warehouse / Machine Learning / Data Science * Experience in scaling and mentoring field and technical teams managing both in-person and remote working models * Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models * Knowledgeable in Apache Spark™ / Databricks ecosystem About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
CSQ327R193 As a Senior Engagement Manager at Databricks, you will play a critical role in leading and scaling the Forward Deployed Engineering (FDE) motion across a Business Unit or region. This position is ideal for someone who has been hands-on with data and AI technologies, understands architecture and delivery deeply, and now wants to transition into a customer-facing, sales-aligned leadership role. You will act as a trusted advisor to executives and a strategic partner to account teams, combining technical credibility with commercial impact. This quota-carrying role goes beyond managing individual engagements — you will embed FDE into Databricks’ broader platform growth, ensuring our customers achieve measurable business value from their investments. THE IMPACT YOU WILL HAVE * Lead the Forward Deployed Engineering motion in your region, aligning closely with Sales, Delivery, and Field Engineering leadership. * Drive adoption and expansion by positioning and selling standard and customized Forward Deployed Engineering and training offerings from discovery through closing. * Integrate services into platform deals, ensuring customers achieve measurable business outcomes. * Act as the technical-commercial bridge: leverage your technical background to engage in architecture discussions, scope solutions, and guide customers toward successful implementations. * Shape account strategies by aligning service offerings with client goals, transformation roadmaps, and long-term success. * Collaborate with partners (GSIs, RSIs, cloud providers) to co-sell, develop joint account strategies, and deliver integrated services. * Bring industry expertise to conversations with customers, demonstrating the art of the possible, creating demand, and building credibility as a trusted advisor. * Demonstrate technical depth on Databricks and data/AI platforms to scope engagements, support solutioning, and lead technical conversations. * Coach and mentor junior Engagement Managers, supporting peer development and best practice adoption. WHAT WE LOOK FOR * Strong background in customer-facing roles, including consulting, solutioning, and executive engagement, with the ability to engage in architecture-level discussions and translate technical designs into business outcomes. * Deep industry expertise with the ability to “speak the language” of customers and demonstrate relevant use cases. * Extensive experience in Professional Services sales and delivery leadership, ideally in the Data & AI domain. * Solid technical knowledge of data and AI platforms (preferably Databricks) with the ability to scope and solution services engagements. * Strong program management and delivery oversight skills, with the ability to align cross-functional teams to customer outcomes. * Excellent communication, influencing, and negotiation skills across executives, technical teams, partners, and internal stakeholders. * Travel to customers 20% of the time. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.