
Lawhive · Poole
Salary: £26,000 Location: Poole - 5 days per week on-site Contract Length: 6-month Fixed Term Contract ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Se...
Salary: £26,000
Location: Poole - 5 days per week on-site
Contract Length: 6-month Fixed Term Contract
Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and
doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a
willingness to break the mold.
At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your
contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and
we’re proud of the culture we’ve built together.
About Woodstock Legal Services & Lawhive Partnership
The Woodstock vision was to create a law firm that felt different, one where lawyers had true freedom and flexibility within a
community of grade A lawyers and the best operational and regulatory support on offer - all while ensuring our clients remain our
constant focus.
Since 2014, Woodstock has grown into a thriving community of lawyers, built on the principle that legal practice can be both
professional and personal. We set out to create a place where lawyers have the freedom to shape fulfilling careers, and where
clients benefit from clear, expert advice delivered with genuine care.
That vision remains at the heart of everything we do. By joining the Lawhive Group, we are strengthening this vision - combining
the trusted relationships and values that define Woodstock, with innovative tools that ease the pressures of legal work. This
means our lawyers can dedicate more time to what matters most: guiding and supporting our clients.
Our Post Team are an integral part of our Lawyer Support Team, ensuring that all incoming and outgoing post is handled efficiently
and with the highest levels of care and confidentiality. They are also responsible for maintaining a secure file organisation
system so that Lawyer Support can access files efficiently and accurately to provide a first class support to our Lawyer
community.
If you are a detail focussed and process orientated person, this is an excellent opportunity for to join a fast-growing,
forward-thinking company that genuinely values its people and invests in their development. You’ll be part of a dynamic start-up
environment where your work helps shape the future of the legal industry.
Incoming Post
teams in a timely and open way to inform them of incoming post.
Outgoing Post
Filing
Archiving
UK Benefits
✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off
🎄 Extended Christmas holiday
💰 Pension contribution
☮️ Give back - support a good cause with a charity day each year
⛳️ Regular socials/team events
Role: Head of Lawyer Support Location: Poole/Hybrid - 4 days per week in our office. ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About Woodstock Legal Services & Lawhive Partnership The Woodstock vision was to create a law firm that felt different, one where lawyers had true freedom and flexibility within a community of grade A lawyers and the best operational and regulatory support on offer - all while ensuring our clients remain our constant focus. Since 2014, Woodstock has grown into a thriving community of lawyers, built on the principle that legal practice can be both professional and personal. We set out to create a place where lawyers have the freedom to shape fulfilling careers, and where clients benefit from clear, expert advice delivered with genuine care. That vision remains at the heart of everything we do. By joining the Lawhive Group, we are strengthening this vision - combining the trusted relationships and values that define Woodstock, with innovative tools that ease the pressures of legal work. This means our lawyers can dedicate more time to what matters most: guiding and supporting our clients. THE ROLE We're looking for the senior operator who will own Lawyer Support end-to-end and make Woodstock the easiest place in the UK to practice law. You’ll own the Lawyer Support function end-to-end. The team, the systems, the SLAs, and the standards. Making sure our lawyers have a setup that lets them focus on practising law and serving clients. This is a department-level leadership role. You’ll be responsible for a function of 30+ people, managing through experienced team leads and managers rather than directly supervising the front line. You will be accountable for the performance, capacity, culture, and continuous improvement of the function, and you’ll work closely with the wider Lawhive Group to integrate tools, data, and operating practices that move us forward as one business. We’re looking for someone who is comfortable leading at scale, has done it before, and is energised by the chance to modernise how a legal support function runs, not just keep it ticking. The right person is a builder: confident with change, fluent with data and tooling, and able to bring a large team with them. WHAT YOU’LL OWN * Lead the Lawyer Support function at Woodstock: a team of 30+ working across our digital inbound channels (Intercom) and overseeing the document centre, which handles printing, posting, and storage. * Run the Printing and Post operation. Inbound and outbound mail, document production, scanning, distribution, and the physical workflow that keeps casework moving. * Manage through managers. Develop, coach, and hold accountable a team of team leads and managers; build a leadership bench that scales as we grow. * Set the operating model: structure, capacity planning, shift patterns, SLAs, and the metrics that prove we’re delivering for consultants and clients. * Own the quality bar. Make sure file opening, consultant support, and print and post are accurate, fast, and audit-ready at all times. * Drive change. Lead the adoption of new tooling, automation, and AI-enabled workflows across the function, in partnership with Lawhive’s product and operations teams. * Partner cross-functionally with Lawhive’s Operations, Talent, and Product teams. * Represent Lawyer Support in senior forums. * Be the senior point of escalation for complex consultant issues and operational risk. * Own the budget and headcount plan for the function, working with Finance and the Director of Operations. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS * A stable, well-led function with clear team structures, defined manager roles, and a credible succession plan underneath you. * A published operating model with documented SLAs, capacity model, and a live performance dashboard the leadership team trusts. * Measurable improvements in turnaround times, accuracy, and consultant satisfaction across file opening, consultant support, and print and post. * At least one significant tooling or automation change shipped end-to-end, reducing manual effort and freeing capacity. * Lawyer Support recognised across the Lawhive Group as a high-performing, well-run function. WHAT YOU’LL BRING * Proven experience leading departments of 50+ people in a support, operations, or service environment. Ideally including a regulated industry such as legal, financial services, or healthcare. * A track record of managing managers, not just individual contributors. You’ve built and coached a layer of leadership underneath you. * Strong, modern operations instincts: capacity planning, SLA management, workforce planning, performance management, and quality assurance. * Tech-forward and change-confident. You’ve led teams through meaningful change (new tools, new processes, automation, AI) and you can show what changed and what it delivered. * Comfortable owning a physical operation as well as a digital one. Print, post, scanning, and document workflows are part of this role. * Calm, credible communicator. Comfortable in front of senior stakeholders, lawyers, and your own team. * Data-literate. You make decisions from numbers, not vibes, and you can build the dashboards and rituals to keep a department honest. * People-first leadership style. You set a high bar and build the kind of team people want to stay in. * Comfortable being in the Poole office three days a week, working alongside the team you lead. NICE TO HAVE * Prior experience in a law firm, legal services, or another regulated professional services environment. * Exposure to LEAP or similar legal practice management tooling. * Experience operating in a high-growth, PE- or VC-backed environment. LOCATION AND WORKING PATTERN This role is based in our Poole office four days per week. The remaining one day can be worked remotely. We expect the Head of Lawyer Support to be physically present with the team they lead, particularly during periods of change and growth, and to be on-site for the days the print and post operation is running. INTERVIEW PROCESS * Introductory call with our Talent team * Operational leadership interview. A working session on how you’d approach a real Woodstock scenario. * Values interview with Leadership * We offer! UK Benefits ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year
OUR MISSION At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years. FORWARD DEPLOYED ENGINEER London-based with European travel (UK, France, Portugal and beyond) ABOUT THE ROLE Ophelos is at a pivotal moment. We've built a market-leading, AI-first debt resolution platform — and now we're deploying it at scale across Intrum's European business. As our Forward Deployed Engineer, you'll lead that effort. Intrum, our parent company and one of Europe's largest credit management businesses, manages debt on behalf of a wide range of merchant clients — retailers, telcos, financial institutions, and more — across multiple European markets. Your job is to onboard those clients onto the Ophelos platform: understanding their data, their business logic, their customer portfolios, and their contractual and regulatory context, and making sure Ophelos works correctly for each of them. Every client is different. They come with different data formats and quality standards, different definitions of what a debt case looks like, different regulatory obligations depending on their sector and market, and different expectations of how their customers should be treated. Your job is to absorb all of that, map it clearly, and translate it into a solution that works — at scale, across many clients, across multiple countries. This role sits at the intersection of solution architecture, technical consulting, and product partnership. You'll spend as much time in discovery conversations and design workshops as you will in configuration files and integration specs. You'll need to be equally credible with a compliance lead in Paris, a data engineer in Lisbon, and a product manager in London. WHAT YOU'LL DO Onboard merchant clients onto Ophelos Each client Intrum brings to Ophelos has its own data structures, business rules, and portfolio characteristics. You'll lead the technical onboarding — understanding their data, designing the ingestion and mapping layer, and ensuring Ophelos represents their cases accurately and operates correctly on their behalf. Navigate localisation and regulatory complexity Operating across European markets means dealing with materially different regulatory frameworks, debt collection norms, and consumer protection requirements — which vary by country, and sometimes by client sector. You'll develop deep fluency in what those differences mean technically, and design the configuration and solution patterns that allow Ophelos to serve each context correctly. Design solutions, not just integrations You'll translate complex, sometimes ambiguous client requirements into clean solution designs — mapping existing data structures, business logic, and operational processes to Ophelos's platform. This isn't just about getting data from A to B; it's about understanding the business intent behind every field and flow, and making sure nothing gets lost in translation. Own the data ingestion layer A significant part of this role involves designing and owning how each client's data arrives into Ophelos — in the right shape, with the right validation, from the right sources. You'll work across varying data formats, system conventions, and quality standards, and build patterns that make future onboarding progressively more efficient. Close the feedback loop You're Ophelos's eyes and ears in the field. When you encounter a recurring client need, a gap in our product, a bug that only surfaces in a specific market context, or a feature that would unlock onboarding for a whole segment of clients — you bring that back clearly and systematically. You'll log issues, articulate feature requests with context and business case, and act as a structured conduit between the real world and Ophelos's product and engineering teams. Build the onboarding playbook Document what you learn. Build reusable patterns, data mapping frameworks, and localisation guides that make each subsequent client onboarding faster and more predictable than the last. Use LLM tooling as a force multiplier Like all Ophelos engineers, you'll work in an AI-first way — using Claude Code, Codex, and OpenSpec to accelerate integration work, draft specs, and explore solutions faster than traditional approaches allow. THE OPHELOS PLATFORM You'll need to develop deep familiarity with our stack — not necessarily to build core features, but to understand its capabilities, constraints, and integration surface thoroughly: * Languages: TypeScript, Python, Ruby * Backend frameworks: FastAPI, Ruby on Rails * Data: PostgreSQL (via PlanetScale), Databricks * Workflow orchestration: Temporal * Financial ledger: TigerBeetle * Infrastructure: AWS, Kubernetes * Observability: Datadog * LLM tooling: Claude Code, OpenSpec, Codex ABOUT YOU You're a systems thinker with technical depth and strong commercial instincts. You've probably worked in fintech, financial services, or enterprise SaaS — in a role that required you to get inside a client's world, understand it thoroughly, and design solutions that actually fit. You might come from a solutions engineering, implementation consulting, or technical architecture background. What matters is that you're equally comfortable shaping a solution design and getting hands-on with the data or configuration to make it real. You're energised by variety — different clients, different markets, different problems — rather than unsettled by it. You'll likely have: * Experience in a solutions architect, forward-deployed engineer, technical consultant, or implementation lead role — ideally at a fintech, payments, or financial services company * Strong systems thinking: you naturally map business processes, data flows, and client-specific logic into coherent technical designs * Comfort with data — understanding schemas, transformation logic, validation rules, and ingestion pipelines at a practical level * Experience navigating regulatory or compliance requirements that vary across markets, sectors, or client types * The ability to communicate complex technical concepts clearly to non-technical stakeholders, and business context clearly to engineers * A structured approach to discovery: you ask good questions, document rigorously, and turn ambiguity into clarity * Willingness to travel regularly across Europe (primarily UK, France, and Portugal, with further markets to follow) Bonus points for: * Background in debt management, credit, collections, or payments — understanding the domain accelerates everything * Working knowledge of French * Experience onboarding multiple enterprise clients with divergent data models or business logic onto a shared platform * A track record of feeding structured product feedback from deployments back into a product organisation WHY THIS ROLE This is a rare opportunity to operate at the centre of a major European expansion — with real complexity, real stakes, and direct influence over how a genuinely impactful product gets adopted across a continent. You'll develop a breadth of domain knowledge, technical context, and stakeholder experience that's hard to find anywhere else. And you'll be helping Ophelos do what it exists to do: support households and businesses in breaking the cycle of problem debt. WORKING ARRANGEMENTS Based in London, with regular travel across Europe — primarily UK, France, and Portugal, with other markets to follow as the rollout expands. Ophelos operates on a hybrid model with three days per week in our office near Liverpool Street; during active client onboardings, on-site presence will be required. Ophelos is an equal opportunities employer. We are committed to building a diverse and inclusive team. ABOUT OUR TEAM Ophelos launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. In 2023, we were acquired by Intrum, Europe’s biggest credit management service. Our growing team has team helped build some of the world’s most successful businesses, including the likes of Monzo, Google, Oracle, ASAPP, IBM and more — in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence and academia, working with institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong. OUR VALUES Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace. Customers and Clients first – We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily. Dream big – We have ambition and drive to succeed - we’re not just raising the bar, we’re confidently asserting ourselves as the benchmark. Get it done – We’re decisive and embrace a sense of urgency; we don’t let opportunities get away from us. We’d rather act quickly and take informed risks, iterating and learning as we go. Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn’t just individual departments - it’s all of us together. We challenge and support each other because we care about everyone’s growth and success. Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values. GDPR NOTICE When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos ("Controller"), located at 1 Finsbury Ave, London EC2M 2PF, and can be contacted by emailing support@ophelos.com. Controller's data protection contact is Kofi Barnes, who can be contacted at support@ophelos.com. This notice explains how we process your personal data throughout our recruitment process, including at the interview stage described below. Applying for a role with Ophelos is subject to the practices described in this notice — it is not a separate agreement you sign, but a description of how the recruitment process works. You won't be given a separate notice at each stage; Ophelos retains discretion over which of the described tools and processes are applied to any given application or interview, within the purposes set out below. This discretion does not extend to introducing automated decision-making without human review — that is addressed separately below. What we use your data for Your personal data will be processed for the purposes of managing Controller's recruitment-related activities, which include reviewing applications, setting up and conducting interviews and tests, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring process. As part of this process, we use software tools — including AI-assisted tools — to help us organise, screen, and evaluate applications and interviews. This includes: * Automated analysis of CVs and application materials to identify relevant skills and experience * Automated analysis of interview transcripts to help summarise and score responses (see "Interviews" below) * Generating scores, summaries, or insights to assist our recruiters Currently, these AI-assisted outputs are advisory only. A human recruiter reviews every application and every AI-generated score or summary before any decision is made, and no application is filtered out or rejected by an automated process alone. We may in future use automated tools to make, or take part in making, decisions about your application without human review at that stage, if we do so in a way that complies with applicable law at the time — for example, by obtaining your explicit consent, or where the decision is necessary for entering into a contract with you, and in either case only with appropriate safeguards, including your ability to request human review of, and to contest, that decision. If we intend to introduce this, we will update this notice and separately inform you before it applies to your application — this notice alone does not authorise it. We also use historical, aggregated recruitment data to improve our processes generally — for example, to better understand which factors tend to be associated with successful hires. Where this involves data from past applicants, it is anonymised or aggregated before use, and is not used to make any decision about a specific individual. Such processing is legally permissible under Art. 6(1)(f) UK/EU GDPR as necessary for the legitimate interests pursued by the Controller: the solicitation, evaluation, and selection of applicants for employment, and the improvement of Controller's recruitment processes. Interviews — recording and transcription If you're invited to an interview conducted by video or phone call, it will be recorded and automatically transcribed as a standard part of our recruitment process — this is described in this notice, which applies to your application as explained above. Where an interview is recorded: * The interview will be recorded and transcribed using our video-calling provider (Google Meet). * The transcript will be processed by AI tools (including models provided by Anthropic and Google) to help generate a summary and structured notes for the interview panel, and to help train and improve our own recruitment tools as described above. * The recording, transcript, and any AI-generated summary will be stored on Ophelos's systems (hosted via Cloudflare) and in Greenhouse. * A human interviewer/panel always reviews the AI-generated summary as part of forming their own assessment — it is a starting point for the panel, not a decision in itself. Recording and transcribing interviews in this way is necessary for us to evaluate all candidates fairly and consistently, and is carried out under our legitimate interests (Art. 6(1)(f) GDPR) in running a fair, well-documented recruitment process. Who we share your data with Your personal data will be shared with the following processors, engaged by Controller to help manage its recruitment and hiring process: * Greenhouse Software, Inc. — applicant tracking system (United States) * Google LLC — video interview hosting/recording (Google Meet), and AI models used to help analyse application and interview materials (United States) * Anthropic, PBC — AI models used to help analyse and summarise application and interview materials (United States) * Cloudflare, Inc. — infrastructure and data storage supporting our recruitment tools [confirm storage region before publishing] We use application and interview data, including through AI-assisted tools, to train and improve our own internal recruitment tools and models — for example, to refine how we identify relevant skills and experience, and to better understand what tends to be associated with successful hires. This is part of how we evaluate and improve our recruitment process on an ongoing basis. The third-party AI providers who process this data on our behalf do not use it to train their own general-purpose AI models — it is used only to generate the specific outputs described in this notice. International data transfers Because the above providers are located in or transfer data to the United States, if you are located outside the United States, your personal data will be transferred to the United States once you submit it or once your interview is processed. Where the European Commission has not made an adequacy determination covering such a transfer, it is subject to appropriate safeguards, including Standard Contractual Clauses and/or the EU-U.S. Data Privacy Framework where the recipient is certified. You can obtain a copy of the relevant safeguards by contacting support@ophelos.com. How long we keep your data Your personal data, including any interview recordings, transcripts, and AI-generated summaries, will be retained for the duration of the recruitment process and for 24 months afterwards, to allow us to consider you for other roles and manage any related legal claims, after which it will be deleted or anonymised. You can request earlier deletion at any time by contacting support@ophelos.com. Your rights Under the GDPR, you have the right to request access to your personal data, to request that it be rectified or erased, and to request that processing be restricted. You also have the right to data portability and the right to object to processing based on legitimate interests, including interview recording — though for the reasons explained above, we may not be able to progress an application where a candidate objects to standard recording of the interview stage. In addition, you may lodge a complaint with an EU or UK supervisory authority (in the UK, the Information Commissioner's Office).
RESPONSIBILITIES Job Category: Research Support Reporting Line: Head of Research Office, in coordination with the Project PI Supervisory duties: May supervise one or more Project Officer personnel Contract type: Part-time project-based contract (ViWAS and DiGiNN 2.0 projects) for the duration of the projects. Possibility of extension is available upon performance. Location: CYENS Centre of Excellence, Nicosia, Cyprus Preferred Start Date:July 2026, or as soon thereafter. Indicative Salary Range: €30,000 – €45,000. The salary will be determined based on qualifications, experience, and suitability for the role. Probation Period for entry level: 6 (six) months About CYENS Centre of Excellence CYENS Centre of Excellence (https://cyens.org.cy/) is a leading research and innovation centre based in Nicosia, Cyprus, focusing on interactive media, smart systems and emerging technologies. CYENS works at the intersection of research, technology, creativity and societal impact, bringing together academic, industrial, governmental and civic partners to develop innovative solutions for Cyprus and Europe. The Role CYENS is seeking a Research Project Manager to support the successful implementation of ViWAS and DiGiNN 2.0 EU funded projects. The successful candidate will coordinate project activities, reporting, financial monitoring, stakeholder engagement and service delivery, ensuring successful implementation of project objectives. About the Project – ViWAS CYENS is the Coordinator of ViWAS – Virtual Worlds Skills Academy, a major EU-funded project under the Digital Europe Programme. ViWAS aims to bridge the growing skills gap in virtual worlds, virtual reality, augmented reality and extended reality by developing a future-proof training and competence ecosystem for learners, educators, professionals and industry across Europe. The project brings together a large European consortium of beneficiaries and associated partners and will run for 48 months, from May 2026 to April 2030. About the Project – DiGiNN CYENS is a key partner and co-coordinator of DiGiNN – Cyprus Digital Innovation Hub (www.diginn.eu), the European Digital Innovation Hub of Cyprus. DiGiNN brings together leading national expertise in advanced digital technologies, including Artificial Intelligence, High Performance Computing, Cybersecurity and other digital innovation capabilities, with the aim of supporting SMEs and public sector organisations in their digital transformation journey. DiGiNN is co-funded by the European Union’s Digital Europe Programmeand the Deputy Ministry of Research, Innovation and Digital Policy of the Republic of Cyprus and will run for 36 months, from September 2026 to August 2029. Key Responsibilities The Research Project Manager will be responsible for supporting the effective implementation of ViWAS and DiGiNN 2.0 projects on behalf of CYENS, including: Project coordination, Reporting and Compliance * Support the overall coordination of the two projects in line with the Grant Agreement, Description of Action and Consortium Agreement. * Monitor implementation progress across all Work Packages and ensure timely follow-up with WP Leaders and partners. * Maintain project documentation and supporting evidence in line with funder requirements. * Organise and support consortium meetings, WP Leaders meetings, General Assembly meetings and Project Management Committee meetings. * Identify , risks, delays and implementation challenges, and support the development of corrective actions. Financial and administrative management * Support the financial monitoring of the projects in cooperation with CYENS financial staff. * Maintain budget monitoring tools, prefinancing distribution records and partner financial tracking documents. * Support partners in understanding reporting requirements, in a Digital Europe lump sum grant. * Prepare internal financial monitoring reports and support budget planning and reallocation where required. * Support project audits, monitoring exercises and other compliance-related activities. Service Delivery, Stakeholder Engagement and Communication * Support the delivery and coordination of DiGiNN services to SMEs and public sector organizations. * Coordinate service-related documentation, stakeholder engagement activities,and follow-up actions. * Assist in organising workshops, training activities, matchmaking events, awareness campaigns and outreach activities. * Contribute to communication, dissemination and promotional activities through events, presentations, reports, newsletters and digital channels. * Contribute to strengthening DiGiNN’s role within Cyprus’ digital culture and innovation ecosystem in Cyprus. GENERAL QUALIFICATIONS AND REQUIREMENTS Required Qualifications and Experience Applicants should have: * University Degree (Bachelor’s Degree or Degree of a level equivalent to Bachelor’s Degree) in a field relevant to the Centre's activities. * Master’s degree in a field relevant to the Centre's activities or another relevant field is considered an advantage. * At least 5 years of relevant professional experience. Experience in an academic, research or innovation organisation will be considered an advantage. * Strong understanding of EU project management, reporting, deliverables, milestones, consortium coordination and compliance requirements. * Excellent organisational skills and ability to multitask in a high-pressure work environment. * High level of communication and interpersonal skills and ability to adapt to a multicultural/multinational environment. * Excellent written and spoken English. * Strong drafting skills for reports, minutes, formal correspondence and project documentation. * Very good command of MS Office tools, especially Word, Excel and PowerPoint. * Ability to work independently, take initiative and follow up proactively with multiple stakeholders. * For non-EU applicants a work permit will be required Desired Qualifications The following will be considered an advantage: * Bachelor’s or master’s degree in project management, European studies, business administration, public administration, education, digital technologies, engineering, social sciences. * Knowledge of Greek language. * Experience with large multi-partner EU projects. * Experience with Digital Europe Programme or lump sum grants. * Familiarity with EU Funding & Tenders Portal reporting processes. * Experience in education, training, digital skills, XR, virtual worlds, innovation ecosystems or technology-related projects. * Knowledge of the Cypriot research, innovation and business ecosystem. * Certification in Project Management or equivalent (e.g. PMP, Prince2). WHY US? What CYENS Offers * The opportunity to manage two flagship EU-funded projects of CYENS. * Exposure to European project management and Digital Europe implementation. * Collaboration with leading stakeholders from research, industry and the public-sector. * A multidisciplinary and international working environment. * Professional development opportunities within a leading research and innovation centre. APPLICATION PROCESS How to Apply For full consideration, interested applicants should submit the following items via the online application form and clearly indicate the position title in their application: 1. Full CV (including contact details). 2. Cover letter which clearly states: (a) how you envision your role, (b) how your experience and qualifications match the specific position, and (c) the availability date for part-time employment (d) contact details of two referees. Incomplete applications will not be accepted. In case you have previously applied for a post at CYENS CoE, a new application is required. Equal Opportunities CYENS Centre of Excellence is committed to equal opportunities, diversity and inclusion. Applications are welcome from all suitably qualified candidates, regardless of gender, age, disability, nationality, religion, ethnic background or other protected characteristics. All applications are treated with the strictest confidence. CONTACT DETAILS For general enquiries, applicants may contact the HR Department of CYENS, Centre of Excellence at vacancies@cyens.org.cy