Product Manager - Reporting Platform

Bounce

💙 ABOUT BOUNCE... Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce's marketplace connects travelers with 30,000+ small business locations worldwide for hyper-local short-term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served 3M+ users, stored 10M+ bags, and paid over $10M to small business partners. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you're ready to make an impact in a high-energy, close-knit, and collaborative environment, Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000's fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and our Japan expansion HERE). ABOUT THE ROLE… As VP of Engineering, you'll own product delivery and engineering hiring at Bounce as we scale from a 25-person engineering team that ships fast to a 50+ person org that ships even faster. You'll inherit a sharp, senior-loaded team across four engineering managers — and you'll be accountable for what we ship, how fast we ship it, and the people we develop while doing it. You'll partner directly with our CTO. The CTO keeps the wheel on architecture, AI, and technical platform; you'll take ownership of product delivery, the engineering org, hiring, and the partnership with Product and Design. Together you'll set the bar for engineering at Bounce and grow the team for the next chapter of the company. You'll be based in Lisbon, in-office, and report directly to the CTO. WHERE YOU COME IN… * Own product delivery end-to-end — be accountable for shipping the product roadmap on time and at quality. Run the planning, sprint, on-call, and incident-response cadences with autonomy. * Manage through managers — coach our four engineering managers into stronger leaders. Make the hire/level/exit calls. Build a bench so Bounce always has the next layer ready. * Own engineering hiring — personally close the senior hires. Hire ~10-15 strong engineers in year one. Own the engineering brand externally — talks, writing, and the candidate experience. * Be a deep partner to Product and Design — build real working partnerships with our Head of Product and Head of Design. Roadmap, prioritisation, and scope trade-offs are made together. Push back when scope is wrong; absorb it when it isn't. * Be a real exec — the engineering voice on the leadership team. Make trade-offs explicit, communicate up and across, and represent engineering externally. * Partner deeply with our CTO on architecture, AI, and technical platform — you'll work through these decisions together. Bring the product-delivery lens, translate technical bets into engineering execution, surface what product delivery needs from them to ship, and help shape platform direction so it accelerates the team. YOUR PROFILE… * You've led engineering organisations of at least 25 people, ideally through a 25→50 or 50→100 growth phase. This is not the first place you'll do this. * You've been a manager of managers for 3+ years — EMs reporting to you, not just senior ICs. * You have a strong technical foundation. You can review a system design, push back on an architectural decision, and earn trust from your Staff ICs. You haven't been promoted away from the technology. * You've personally recruited and closed senior engineers. You treat hiring as a primary part of the job, not something you delegate. * You're excited about being a deep partner to a hands-on technical CTO. You can build a real working relationship without ego, and you know how to make a CTO better at their job by taking the right things off their plate. * You move fast and treat speed as a feature. You don't bring a 50-page process playbook — you bring judgment. * Marketplace, consumer, and physical-world operations experience is a strong plus. So is having been part of an engineering culture known for shipping (Linear, Ramp, Stripe, Vercel, GitHub, DoorDash, etc.) * You're based in Lisbon or willing to relocate — this is an in-office role.

Bounce

💙 ABOUT BOUNCE… Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s marketplace connects travelers with 33,000+ small business locations worldwide for hyper-local short-term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served Millions of users, stored 10M+ bags, and paid over $10M to small business partners. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment, Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. ABOUT THE ROLE… We are looking for a Partner Program Manager to join our global Partnerships team, reporting to the Global Head of Partnerships. The Partnerships team owns supply enterprise partnerships, demand partnerships, and new-vertical partnerships across both sides of the marketplace. This work is global and among the highest-impact levers on the business. Bounce’s marketplace runs on two kinds of partnerships: supply partners (the hotel groups, retailers, transit hubs, and venue networks that host our products) and demand partners (the OTAs, loyalty programmes, travel platforms, and affiliates that bring travelers to us). This role spans both sides and Bounce’s full product portfolio, which is expanding beyond our core Luggage Storage business into Luggage Delivery and Shipping, both likely to fall under this role’s scope. It is a strategic, expansion-focused role: rather than opening net-new, you deepen and grow our existing enterprise and strategic accounts. You find the highest-impact ways to expand each relationship, whether by building API integrations or by optimizing conversion, visibility, and GMV, and you run each partnership like a program with a plan, an owner, and a deadline, coordinating internal and external teams toward a common goal. This is a senior role with high autonomy. You are expected to understand the business impact behind each partnership and make independent calls on where to spend your time. A core part of the role is designing, building and operating the tooling and CRM that let us serve long-tail partners at scale through automation, while you personally drive retention and expansion for strategic accounts. WHERE YOU COME IN… PROGRAM MANAGEMENT (POST-SIGNATURE OWNERSHIP) * Own the full existing partnerships lifecycle, performing relationship, across supply, demand, and new-vertical partnerships. * Run each partnership as a program: define the plan, milestones, owners, and timeline, and drive delivery from kickoff to go-live and beyond. * Coordinate internal teams (Engineering, Product, Marketing, Ops, Legal, Finance) and external partner teams toward a shared, well-defined goal. * Scope and drive integrations and launches, remove blockers, manage risk, and keep every stakeholder aligned with no surprises. RETENTION & EXPANSION * Own retention and expansion strategy and execution for both strategic and long-tail accounts across both sides of the marketplace. * Run structured business reviews with strategic partners to monitor SLA and performance, surface issues early, and unlock growth. * Identify expansion opportunities (new geos, new products, new commercial structures) and drive them from idea to signed extension. * Define and track the KPIs that signal partnership health, and intervene before churn risk becomes churn. TOOLING, CRM & LONG-TAIL AUTOMATION * Be the expert who selects, establishes, and operates the tooling and CRM that enable automated, scalable management of long-tail partners. * Design workflows and automations that deliver a high-quality partner experience without one-to-one manual effort for every account. * Segment the partner base and build the systems, playbooks, and lifecycle programs that keep long-tail partners engaged, retained, and growing. * Continuously improve the operating model with data, and feed learnings back to Product and Engineering to improve the partner experience. CROSS-FUNCTIONAL COORDINATION & BUSINESS IMPACT * Act as the connective tissue between the Partnerships team and the rest of Bounce, translating partner needs into internal action. * Prioritize your work by business impact, balancing hands-on strategic accounts with scaled programs for the long tail. * Report on portfolio health, retention, and expansion to the Global Head of Partnerships and the wider business. YOUR PROFILE… * 8+ years in partnerships, partner/program management, partner success, or commercial operations, including senior ownership of the post-signature lifecycle. * Background in travel, consumer tech, marketplaces, mobility, hospitality, or platform businesses strongly preferred. * Proven track record of managing partnerships as programs and driving measurable retention and expansion across a portfolio. * Comfortable across both sides of the marketplace and all partnership types (supply, demand, new vertical); this is not a single-track role. * Expert at establishing and operating CRM and partner tooling, and at designing automation that scales management of long-tail accounts. * Expert in use and manipulation of AI tools. * Strong program and project management skills: you scope, plan, own, and ship, and keep internal and external teams aligned toward a common goal. * Commercially fluent: you understand unit economics and the business impact of each partnership and can hold a margin conversation. * Highly autonomous self-starter who sets priorities, manages ambiguity, and thrives in a fast-paced startup environment. * Excellent communication and stakeholder management across seniority levels, internally and externally. * Business-level fluency in English; an additional European or Asian language is a strong plus. * Open to travel for partner meetings across Europe, North America, and APAC.

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. WORKING PATTERN: Full-time | Monday - Friday: 9:00am – 6:00pm GMT ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality.   As a Technical Support Manager, you’ll lead and develop a team of Technical Support Specialists responsible for delivering that experience at scale. You’ll coach and support the team, drive operational excellence, and build the systems and processes that enable us to provide world-class support as Attio continues to grow.   This is a role for someone who loves developing people, solving complex operational challenges, and building for scale. You’ll partner closely with Product, Engineering, Marketing, and Operations to improve the customer experience, advocate for customer needs, and help shape the future of both our support function and our product. You’ll play a key role in maintaining the standards that make our customers love Attio — while helping us raise the bar even further as we grow. WHAT YOU'LL DO In this role, you’ll lead and develop a team of Technical Support Specialists while helping shape the systems, processes, and customer experiences that enable Attio to scale. You’ll combine customer empathy, technical expertise, and operational excellence to deliver world-class support. * Team leadership and coaching: Hire, onboard, coach, and develop a high-performing team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession. * Customer support excellence: Lead by example and ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction. * Technical escalation management: Partner with the team to resolve complex customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience. * Customer advocacy: Represent the voice of the customer across Attio, surfacing feedback, identifying trends, and helping inform product and operational decisions. * Process and operational improvement: Build scalable systems, workflows, and support processes that reduce friction, improve quality, and enable the team to grow effectively as the business scales. * Cross-functional collaboration: Partner closely with Product, Engineering, Marketing, and Operations to improve customer outcomes and contribute to Attio’s product roadmap. * Performance ownership: Own team performance, reporting on key support metrics, operational health, and customer satisfaction while driving continuous improvement. WHAT YOU’LL BRING We’re looking for a customer-obsessed leader who combines strong technical judgement, operational excellence, and a passion for developing high-performing teams. * Leadership experience: 3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance. * Proven experience: 5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment. * Technical capability: Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools, and partnering effectively with technical stakeholders. * Customer empathy: Deep empathy for customers paired with the ability to balance their needs with broader business goals. * Builder mindset: Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams. * Operational excellence: Highly organised, data-driven, and dependable, with strong judgement and a focus on execution. * Collaborative mindset: A strong cross-functional partner who thrives in fast-moving, early-stage environments. WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: * Initial Conversations * 30-minute introductory chat with a member of our Talent team * 30-minute track record interview with our Technical Support Manager * Take-home technical exercise * Core Interviews * 45-minute leadership, program building and cross-functional collaboration session * 30-minute strategy & program vision session * Final Stage * 30-minute closing conversation with our CEO * Offer call (if it’s a mutual fit)