
Bounce · Portugal
💙 ABOUT BOUNCE... Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s mar...
Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence.
Bounce’s marketplace connects travelers with 30,000+ small business locations worldwide for hyper-local short term baggage
storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served 3M+
users and stored 10M+ bags, and paid over $10M to small business partners.
To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly,
testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative
environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world
a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is
proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more
about Bounce's Series B HERE and also learn about our Japan Expansion HERE)
Bounce is growing fast, and we need someone who can keep up. As our Talent Acquisition Specialist, you'll help build the hiring
engine - defining the strategies, running the process, and finding the people who'll help us scale. This isn't a "post and pray"
role. You'll be proactive, creative, and relentless about finding great talent before we even knew we needed it.
You'll work closely with hiring managers across the business - from tech to ops - and make a real dent in how we grow our team.
remember positively.
employer.
About Euphoric: Euphoric builds AI-first employee benefits administration software for the world’s largest and most prestigious employers. Born out of Peppy Health — a fast-growing, category-defining Series B startup — we spun out in May 2025 to tackle a far bigger opportunity. Global employers spend $3–5 trillion on benefits every year. It’s their second-largest cost after payroll — yet the entire category is still running on legacy systems and outdated assumptions. The space is primed for transformation: despite its scale, it’s been almost completely overlooked by AI-first startups. Incumbents — including one U.S. heavyweight with $2B+ in annual revenue — are constrained by archaic tech stacks and can’t move fast enough to innovate. And this isn’t just a massive market — it’s genuine “tech for good.” Smarter benefits administration, richer analytics, and clearer communication have the power to directly improve the everyday lives, wellbeing, and financial security of millions of employees worldwide. We’re a sharp, high-velocity team with bold ambitions, obsessed with building category-defining technology and partnering with exceptional people who want their work to truly matter. We closed significant seed rounds in October 2025 & May 2026 and are building from a position of strength with a long cash runway. We've already secured contracts with several of the world's largest enterprises and are now preparing for rapid expansion as we scale the platform globally. The role: We’re looking for a Software Engineer to bring their ambition, creativity, and technical prowess to join our high-powered team to build the technology that powers the world’s first lovable, AI-native benefits platform. You’ll have real ownership, big targets, and a chance to help shape both the work you do and the company in general. We care less about traditional career paths and more about raw talent, bias for action, and how much fire you bring. What you’ll do: * Build AI-first features end-to-end: You’ll contribute to the design, deployment, and iteration of our next-generation benefits platform features that leverage personalization, experimentation, and AI/ML methods (e.g. agents/LLMs, recommender systems, reinforcement learning) to enhance user experience in a meaningful business domain. * Contribute across the tech stack: You’ll work in React (JavaScript/TypeScript) on the frontend and Python (FastAPI, SQLAlchemy) on the backend, shipping production-ready code and user-facing features in addition to innovative ML work. * Live on the cutting edge of AI tooling: You’ll help push the boundary of what’s feasible with modern AI-powered software development tools (Cursor, Windsurf), keep up with the regular drumbeat of AI advances, and find new and exciting ways to build and explore new features faster. * Participate in a fast-paced iterative environment: Collaborate closely with design, product, and beyond to deliver and iterate on impressive features and prototypes at world-class pace. * Keep code clean and well-tested: Maintain clean, efficient, and tested code with clear documentation for both peers and future reference. * Review, refine, and grow: Actively participate in peer reviews, CI/CD processes, and a growth-minded engineering culture, where you continuously seek to level up your technical skills. * Be a team player: Sometimes you’ll be iterating on ML pipelines; other times you’ll be refining a frontend component or fixing a tricky bug. We need someone who’s excited about the full product journey and moving together as one. Skills & experience: * Industry Experience (2+ years): Prior experience contributing to impactful products in fast-paced or startup environments, with an understanding of both scale and quality from larger tech organizations. * Hands-On Full Stack Skills: Proficiency in React/Typescript and/or Python (RESTful APIs, data pipelines), plus comfort with deploying and maintaining services on modern cloud platforms (GCP preferred, AWS or Azure also fine). * Applied AI/ML Skills: First-hand experience building and delivering AI/ML features to real users, and an insatiable curiosity to keep up with emerging technologies and trends * Team-Oriented Mindset: Strong communication skills for explaining complex ideas to technical and non-technical audiences, and a passion for collaborating within cross-functional teams. * Passion and Pride in Shipping: A do-whatever-it-takes attitude to deliver against important business goals that help the entire team win * Pragmatic Best Practices: An overarching desire to build efficient, scalable, and maintainable code, while learning the tradeoffs between technical debt and delivery speed What we look for: We’re a great bunch but we have some "Euph" cultural non-negotiables. To do well here you will: * Thrive in fast-paced, feedback-rich environments * Take your work seriously, but not yourself * Be proactive, playful, and deeply curious * Want to build something that matters * Be willing to “do what it takes” What you’ll get: * Salary between €110k - €125k dependent on experience * Remote-first setup anywhere in Portugal with optional shared work space pass * Apple devices and the best AI tooling * Meaningful early-stage share opportunities * 25 days holiday per year, plus public holidays * Career rocket fuel - real growth, real ownership, real impact * Regular R&D team off-sites - recent trips include Gdansk, Porto, Madrid, and Lisbon. Ready to join? Hit “apply” and tell us why.
Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s marketplace connects travelers with 30,000+ small business locations worldwide for hyper-local short term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served 3M+ users and stored 10M+ bags, and paid over $10M to small business partners. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE) ABOUT THE ROLE... You'll be at the center of how Bounce shows up through creators - from spotting the right talent and trends to turning ideas into briefs, running outreach, and closing deals. You'll own relationships end-to-end, keeping campaigns moving from first message through to final report, all while getting hands-on reps in sourcing, negotiation, and performance tracking. It's a role for someone who lives on social, has a sharp eye for what's about to pop, and wants to learn the full creator marketing playbook by actually doing it — with room to jump in front of the camera yourself if that's your thing. WHERE YOU COME IN... CAMPAIGN PLANNING & CREATOR SOURCING * Help set up campaigns based on content goals and platform strategies * Turn campaign ideas into clear, actionable briefs for creators * Learn how to find and vet creators using keywords, data, and instinct * Spot social trends early and suggest creators or concepts we should jump on OUTREACH & NEGOTIATION * Own the outreach process: from first message to follow-up to closing * Test different messaging angles to improve reply rates * Learn how to negotiate effectively and stay within budget RELATIONSHIP MANAGEMENT & REPORTING * Coordinate creator onboarding: timelines, briefs, contracts, and payments * Keep conversations moving and relationships warm * Track progress and performance across campaigns using our internal tools * Report on campaign results and share learnings CONTENT CREATION (OPTIONAL BUT ENCOURAGED) * If you’re the kind of person who’s always thinking “this would make a great TikTok,” you’ll have opportunities to bring your own content ideas to life too! YOUR PROFILE... * Active on Instagram, TikTok, YouTube or similar platforms: you get what works where * Curious and excited to learn the ins and outs of creator marketing * Organized and self-motivated, with strong follow-through * Not afraid to share ideas or feedback * A good eye for content that clicks, visually and emotionally * A genuine interest in travel, storytelling, and creator culture BONUS IF YOU HAVE: * Some content creation experience (for yourself or others) * Basic video editing or filming skills
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. WORKING PATTERN: Full-time | Monday - Friday: 9:00am – 6:00pm GMT ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. WHAT YOU'LL DO In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. * Customer support excellence: Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours. * Technical troubleshooting: Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions. * Customer advocacy: Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering. * Process and knowledge improvement: Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother. * Product mastery: Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence. * Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence. * Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio. (Bonus: experience providing live phone support or running customer workshops is a plus.) WHAT YOU’LL BRING We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. * Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment. * Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus). * Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth. * Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations. * Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team. * Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work. * Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture. WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: * Initial Conversations * 30-minute introductory chat with a member of our Talent team * 30-minute track record interview with our Technical Support Manager * Core Interviews * Take-home technical exercise * 45-minute team panel interview to assess skills and collaboration style * 30-minute executive interview focused on impact and alignment with company goals * Final Stage * 30-minute closing conversation with our CEO * Offer call (if it’s a mutual fit)