Operational Excellence Specialist

Principal Product Manager: Fulfillment Center

Rohlik Group

Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania. Join us in building the future of e-grocery operations at a European scale. We are on a mission to create a winning operations model, leveraging cutting-edge automation, autonomous last-mile delivery, and AI-driven management systems. You will work alongside top experts in Operations Research, AI, Warehousing and Logistics, tackling some of the most complex challenges in same-day delivery for 20,000+ products. Our unique R&D teams specialize in simulation, optimization, and autonomous decision-making, designing the next generation of warehouse and last-mile automation. Whether it's enhancing robotic picking, optimizing AutoStore systems, or building the autonomous brain behind our entire fulfillment model, your work will directly shape the future of logistics innovation. If you're driven by disruptive innovations, process optimisation, data, and real-world impact, this is your opportunity to make a difference in one of Europe’s most advanced e-commerce operations. ROLE OVERVIEW The Principal Product Manager (PPM) is responsible for driving the strategy and execution of the assigned business stream within operations, leading multiple innovation projects, and ensuring the delivery of impactful improvements. This role oversees a team of Product Owners and Process Designers, aligning business objectives with other streams, technology, and operations teams to maximize efficiency and scalability. The PPM collaborates closely with Engineering, Operations, and Data teams to define roadmaps, manage dependencies, and implement high-value initiatives. The role requires a balance of strategic thinking, hands-on execution, and strong leadership to drive measurable improvements in key operational KPIs. WHAT WE EXPECT FROM YOU / THE POSITION TO PERFORM 1. Business Stream Leadership & Strategy * Owns the product strategy and success for a given business stream * Defines long-term vision and ensures alignment with company-wide goals * Identifies key operational constraints, inefficiencies, and automation opportunities * Ensures business impact by setting measurable Input & Output KPIs for the stream 2. Leadership & Team Management * Leads a team of 2 Senior Product Owners, ensuring clear roles, responsibilities, and priorities * Provides mentorship, feedback, and career development opportunities to team members * Ensures effective cross-functional collaboration with Engineering, Operations, and Data teams * Ensures the team's skills are aligned with the business needs and ambitions 3. Execution & Delivery * Oversees the execution of multiple innovation projects within the business stream. * Facilitates decision-making, prioritization, and trade-off analysis to maximize value delivery * Partner closely with Engineering and Operational Excellence to ensure on-time and high-quality implementation of product features and process improvements * Aligns multiple squads and stakeholders to remove bottlenecks and drive results 4. Data-Driven Decision Making * Uses data analytics to identify bottlenecks, inefficiencies, and areas for automation * Defines and monitors input and output metrics to measure business impact * Leads A/B tests, pilot programs, and post-implementation audits to validate effectiveness 5. Stakeholder & Change Management * Ensures effective communication across departments and leadership to align expectations * Owns the management of the change process, including documentation, training, and rollout strategies * Drives collaboration between product, engineering, and operations to balance technical feasibility and operational needs WHAT DO WE LOOK FOR * 7+ years of experience in product management, operations, or logistics * Proven ability to lead multiple parallel projects and cross-functional teams * Experience managing Product Owners or project teams in a high-growth environment. * Strong understanding of warehouse automation, last-mile logistics, or supply chain operations. * Deep expertise in process design, Lean, Six Sigma, and operational efficiency methodologies. * Ability to analyze large datasets to drive decision-making and performance improvements. * Strong stakeholder management skills – ability to work with Engineering, Operations, and Leadership. * Proficiency in Agile methodologies (Scrum, Kanban) and working in an iterative environment. * Advanced English (C1+), German or Czech is an advantage. * Willingness to travel up to 30-50% to operational sites. Nice to have * experience with automation technology (AMRs, Autostore, Robotic Picking, shuttles etc.) What’s in it for you * Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly. * Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work. * Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust. * Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. * Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one. * Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. * Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik.cz * Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card. * A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together. * If this sounds like you - You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us? #LI-ML1

Logistics Partner Manager

Rohlik Group

We are looking for a strategic and operational leader to take full ownership of managing and developing our Delivery Service Partner (DSP) network across the entire Czech Republic. If you are drawn to high responsibility, last-mile process optimization, budget management, and want to actively shape the world of online shopping with us, read on! What awaits you in this role? * Full ownership of the DSP network: You will take comprehensive responsibility for the strategy and sustainable performance of the DSP network across the Czech Republic, unifying communication, reporting, and setting clear rules of the game. * Budget & transformation management: You will manage budgets and lead transformational initiatives focused on process optimization, cost efficiency, and the overall scalability of our network. * Capacity planning & recruitment strategy: You will ensure optimal courier capacities at the right time and place, which includes planning a nationwide recruitment strategy and effectively utilizing the recruitment budget. * Team leadership & mentorship: You will methodically lead, mentor, and develop our team of internal specialists, which includes the Trainer Bohemia, Trainer Moravia, Last Mile Specialist, and Buddy teams. * Key connection point: You will become the key bridge between DSP partners and last-mile leadership, collaborating closely on a daily basis with logistics heads, DC managers, and the quality department. * Data presentation: You will clearly present results, analyses, and practical recommendations across all levels of the organization, including top management. What should you bring to the table? * Proven track record: 3–5+ years of experience in logistics, operations, transport, or in a senior account management position. * Analytical mindset: You are a data-driven thinker who can work with data and track KPIs to make informed, fast decisions based on them. * Resilience under pressure: You can keep a cool head and stay fully focused on results even when resolving crisis situations—because logistics can get pretty wild at times! * Excellent communication & diplomacy: Strong communication skills to explain procedures clearly, handling any disputes with a strict but always fair approach. * High adaptability: You adapt to new things in a flash and view constantly changing priorities as an opportunity to move forward, not as an obstacle. * Resourcefulness: You can figure things out and apply creative logic when standard processes are not enough and a task needs to be driven to a successful conclusion. * Language skills: Communicating with international colleagues is no problem for you; fluent English is a must for this role. What can we offer you? * Free Rohlik Xtra account: Shop with 10% cashback in the form of credits for your next purchases. * Paid time off options: When you need a proper rest or time to take care of family matters, we don't count the days. * Subsidized lunches & free refreshments: Good food, great coffee, and fresh fruit await you at the workplace every day. * Flexible working style: The option of occasional home office. * Star-studded peer recognition program: Send points to your colleagues for a job well done and redeem your collected balance for purchases on Alza, Notino, or other e-shops. * Multisport card: For your sports activities and well-deserved relaxation after work. * Great company events: We know how to work hard, but also how to celebrate our success together at our parties.

Personal Assistant / House & Operations Manager

GoodAI

ABOUT THE ROLE We are looking for a reliable, practical and proactive person to support Marek and Olga, assist Keen Software House & GoodAI with operational needs, and manage the daily running of Oranžérie. The purpose of the role is to make our lives easier and protect our time. Success means that practical matters are under control, problems are noticed early, guests and spaces are looked after to a consistently high standard, and tasks move from request to satisfactory completion without repeated reminders. We need someone who takes ownership: understands the intended result, identifies the necessary steps, involves the right people and remains responsible until the matter is fully resolved. This is a varied and hands-on role. Some days will focus on administration, appointments and suppliers; others may involve preparing Oranžérie for guests, coordinating an event, resolving a household issue or handling an unexpected practical situation. MAIN RESPONSIBILITIES PERSONAL AND BUSINESS ADMINISTRATION * Support Marek and Olga with personal, practical and administrative matters. * Help Marek and selected Keen colleagues with documents, research, purchases, logistics, meetings, travel and follow-up. * Communicate confidently with banks, authorities, insurers, accountants, lawyers, suppliers and other institutions. * Make calls, establish requirements, prepare documents, arrange signatures and follow matters through to completion. * Organise appointments, bookings, travel, deliveries, purchases and errands. * Maintain an overview of open tasks, deadlines, documents and recurring obligations. * Provide brief and useful updates covering status, next steps, expected completion and anything requiring a decision. ORANŽÉRIE AND HOUSEHOLD OPERATIONS * Take responsibility for the smooth day-to-day operation of Oranžérie. * Maintain high standards of cleanliness, order, presentation and care throughout the property. * Manage cleaners, the gardener, technicians, maintenance companies and other suppliers. * Plan their work, communicate expectations clearly and check that the completed result meets the required standard. * Coordinate repairs, servicing, inspections, warranties, supplies and preventive maintenance. * Identify problems early and organise the appropriate professional to resolve them. * Keep Oranžérie functioning reliably while Marek and Olga are travelling. * Maintain an overview of suppliers, contacts, access arrangements, costs and service dates. COSTS, HOSPITALITY AND PRACTICAL SUPPORT * Keep costs reasonable, compare offers and check that invoices correspond to the work agreed and completed. * Prepare Oranžérie for guests and events with close attention to detail. * Ensure that rooms and shared spaces are clean, orderly, welcoming and presented to a high standard. * Arrange refreshments, prepare guest rooms, set tables correctly and support private and company events. * Welcome and look after guests in a warm, attentive and professional manner. * Notice practical details that affect a guest’s experience and address them without needing to be instructed. * Support the preparation, running and clearing-up of events. * Handle practical errands and unexpected situations as needed. WHO WE ARE LOOKING FOR You have relevant experience in personal or executive assistance, administration, office operations, hospitality, house management or a similar role. You are proactive, organised, dependable and discreet. You communicate clearly and briefly, remain calm when something unexpected happens and naturally take responsibility for outcomes. You do not wait to be told every step. You turn broad requests into a plan, follow up without reminders and retain ownership until the intended result has been achieved. When specialist knowledge is required, you find and coordinate the appropriate expert. You are confident calling a bank, authority or supplier, asking the necessary questions and determining what needs to happen next. You have a genuine service mindset and no status ego. You notice when something needs doing - whether picking up dirt, carrying boxes, preparing a room, collecting a delivery or resolving an everyday problem - and handle it without feeling that it is beneath you. You understand that hospitality is not only about completing practical tasks. It also requires good judgement, attention to detail, appropriate manners and personal presentation, discretion, and an ability to make guests feel genuinely welcome and well cared for. You take pride in maintaining a beautiful and well-run environment and can recognise the difference between something being merely completed and being completed to an excellent standard. WORKING HOURS AND FLEXIBILITY The role is full-time and primarily carried out on-site during normal working hours. However, flexibility is an important and regular part of the position. Private and company events take place several times per month and may require work in the late afternoon or evening. There may also occasionally be urgent matters that need attention outside standard working hours. These hours will be planned in advance whenever possible and compensated through corresponding time off or adjusted working hours at another time. We are looking for someone who is comfortable with a flexible working rhythm rather than someone who requires the same fixed schedule every day. PRACTICAL REQUIREMENTS * Fluent Czech or Slovak and strong spoken and written English. * Valid driving licence and confidence driving in Prague. * Good computer skills, including email, online services, documents and task-management tools. * Willingness and practical ability to work flexible hours, including several evening events per month and, on very rare occasions, weekends. * Strong references and a high level of discretion. * A professional, appropriate and well-presented manner when representing Marek, Olga, Keen Software House or Oranžérie. LOCATION Onsite Prague 6 - Břevnov WHAT YOU’LL FIND AT KEEN SOFTWARE HOUSE MEANINGFUL AND TRUSTED WORK * A high level of trust, responsibility and independence * The opportunity to take ownership of practical matters and see them through from request to successful completion * Varied work combining personal assistance, administration, property operations, hospitality and event support HOW WE WORK * Direct communication, low bureaucracy and fast decision-making * Space to organise your work independently and recommend better ways of doing things * A primarily on-site role with a flexible working rhythm depending on events and operational needs TIME OFF AND WELLBEING * 5 weeks of vacation * Flexible sick leave A UNIQUE WORKPLACE * Oranžérie in Prague 6 - a beautiful, carefully designed environment with plenty of daylight and a private garden * Modern facilities, quality equipment, bike storage, a gym and shower * A fully stocked kitchen and lunches prepared by our private chefs COMMUNITY * Regular team breakfasts, workshops and informal gatherings * Company events including BBQs, game nights, parties and team-building activities * An international and friendly working environment