Translator (Product Information) – French

Translator (Product Information) – French

Farfetch

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.    CREATIVE OPERATIONS We're a creative team, building copy, data and visual assets for all our channels. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers.   PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.   THE ROLE As a Translator (Product Information) for the French team, you will play a pivotal role in ensuring FARFETCH’s product catalogue and all related materials resonate with local audiences. Reporting directly to the LangOps Senior Lead, your primary responsibility will be localising diverse content types with a strong focus on Product Information, including materials, compositions, and size & fit details.

Spanish Bilingual Customer Care Representative

Unknown Employer

The Bilingual Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media.    Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. Essential Duties & Responsibility Other duties may be assigned.   * Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. * Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. * Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis. * May identify potential sales opportunities with customers regarding their product needs, or up selling related products. * May translate and interpret foreign language(s) into English, and vice versa. * Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management. * Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed.  * Takes the initiative to obtain and consistently upgrade product knowledge. * Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. * Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. * Report any training needs or system error/discrepancies to the supervisor. * Complete other tasks as deemed appropriate by supervisor. * Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position. Leadership Responsibilities Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies. Qualifications * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  * Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations.  Has a passion to serve others.  * Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. * Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. * Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. * Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy. * Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors. * Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance to Alta Resources and Client's policies and regulatory requirements. * Embraces change and is flexible to the needs of the business and team. * Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals. * Ability to accept and apply coaching and feedback from leadership. * Proven track record of reliability and a strong work ethic is a must.   EDUCATION and/or EXPERIENCE  * High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. * Must be fluent in Spanish & English, French & English, or German & English as required by role. * Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus. * Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required. The Bilingual Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media.   Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. Essential Duties & Responsibility Other duties may be assigned.   * Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. * Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. * Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis. * May identify potential sales opportunities with customers regarding their product needs, or up selling related products. * May translate and interpret foreign language(s) into English, and vice versa. * Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management. * Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed.  * Takes the initiative to obtain and consistently upgrade product knowledge. * Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. * Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. * Report any training needs or system error/discrepancies to the supervisor. * Complete other tasks as deemed appropriate by supervisor. * Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position. Leadership Responsibilities Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies. Qualifications * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  * Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations.  Has a passion to serve others.  * Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. * Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. * Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. * Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy. * Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors. * Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance to Alta Resources and Client's policies and regulatory requirements. * Embraces change and is flexible to the needs of the business and team. * Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals. * Ability to accept and apply coaching and feedback from leadership. * Proven track record of reliability and a strong work ethic is a must.   EDUCATION and/or EXPERIENCE  * High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. * Must be fluent in Spanish & English, French & English, or German & English as required by role. * Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus. * Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required.

Head of Brand Design (x/f/m)

Doctolib

SET A NEW PULSE FOR HEALTHCARE! We are looking for a Head of Brand Design to own the creative foundation from which every team across Doctolib builds, setting the brand standard that makes Doctolib a genuine competitive advantage. Doctolib is at an inflection point: evolving from a booking and agenda tool into an AI-first clinical platform for healthcare professionals, and from a transactional app into a daily health companion for patients. Our brand needs to carry that ambition. Reporting directly to the VP Brand & Design, you will lead the central brand team and build an identity that is sharp, coherent, and enduring, unmistakably Doctolib across France, Germany, Italy, and beyond. Design is what differentiates our product experience. It bridges complex journeys across healthcare professionals and people, ensures our AI solutions are trustworthy and effective, and maintains the human and medical foundations of providing care. Our 50+ person international design team covers all of our product surfaces, from people-facing experiences to solutions for healthcare practitioners across multiple specialties and markets. WHAT YOU'LL DO Your responsibilities include but are not limited to: * Translate the strategic brand foundation (positioning, personality, and creative direction) into a coherent brand design strategy and language for both Pro and Patient audiences across markets * Define and steward Doctolib's visual identity system, including logo, colour, typography, motion, illustration, and photography, as well as the brand architecture that works across Pro, Patient, and market variants * Own the brand principles that make Doctolib's brand executable at scale: clear enough for local creative teams and agencies to work independently, strong enough that the result is unmistakably Doctolib * Define the brand's aesthetic direction within the design system: token values, component character, and motion principles that carry brand intent into every product surface * Ensure the product experience and the brand identity evolve together, making Doctolib's interface a recognisable brand asset, not just a functional tool * Set the quality standard and review cadence that keeps the brand coherent across all touchpoints (product, campaigns, local markets, and events), enabling speed without drift WHO YOU ARE Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: * Have 10+ years in brand design, with a portfolio that demonstrates both strategic depth and visual excellence * Have experience leading brand identity work for a consumer or B2B2C product company, not just campaigns or marketing * Have a proven ability to build and evolve brand systems that work at scale across markets and channels * Have a deep understanding of how brand identity translates into digital product design: you know how a token works, not just what a token is * Are fluent in English It would be fantastic if you: * Have experience working in or alongside regulated or high-trust industries such as healthcare or finance * Are proficient in French or German, given our primary markets WHAT WE OFFER In Germany: * A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib * 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) * Work from abroad for up to 10 days per year thanks to our flexibility days policy * Company health insurance with great supplementary benefits through our partner Allianz * Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period) * The Doctolib Parent Care program, which includes one month additional parental leave and much more * Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth * Free mental health and coaching services through our partner Moka.care * Subsidized sports membership through our partner Urban Sports Club * A flexible workplace policy offering both hybrid and office-based mode * Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit * For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support * Relocation support in case of international mobility * Access to the best AI tools for coding, development and dedicated training In France: * Free comprehensive health insurance (basic package) for you and your children * 25 days of paid vacation per year, plus up to 14 days of RTT * Free mental health and coaching services through our partner Moka.care * Work from abroad for up to 10 days per year thanks to our flexibility days policy * Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib * A subsidy from the work council to refund part of the membership to a sport club or a creative class * 50% reimbursement of your public transport subscription * ParentCare Program: Enjoy full salary coverage (100%) during your first month of birth leave and 75% during the second, covered by Doctolib * Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth * For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support * Relocation support in case of international mobility * Access to the best AI tools for coding, development and dedicated training OUR INTERVIEW PROCESS * Recruiter Interview * Hiring Manager Interview * Live Case around Brand Design * Behavioral Interview * At least one reference check We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our candidate experience page. JOB DETAILS * Permanent position * Full-time * Berlin (primary) / Paris * Start date: As soon as possible * Hybrid work setup (up to 2 remote days per week) WE WELCOME EVERYONE At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability. To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! YOUR DATA PRIVACY All information provided is processed by Doctolib for application management. For data processing details, click here: Germany l France l Italy l Netherlands. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.