Customer Application Engineer

Ivalua

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.  We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.  Learn more at www.ivalua.com. Follow us on LinkedIn  THE OPPORTUNITY CONTEXT:  Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers. ROLE: Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application * Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts * Responsible for your customers satisfaction by providing attention and technical expertise * Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: * Follow-up, qualification, and prioritization of customer requests * Expertise needed in troubleshooting code and SQL issues * Staying up to date with trends with new syntax, query optimization, and  * Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers * Ability to communicate well with customers and team members Change requests: * Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. * Parameterization of the solution and reduction of specific code Upgrade solution: * Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests * Customer acceptance and production * Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: * Training in new and advanced products. Support for partners and customers * Feedback to R&D of customer needs and projects * Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: * Minimum 4 years of experience on L3/L4 Software Product Technical Support Process * You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. * You are a master of SQL (writing and optimizing queries) * You have experience in technical support, and if possible customer management.  * Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : * Excellent written and verbal communication skills  and at ease in a multicultural environment * You have strong autonomy and good management of priorities * You want to develop your customer relationship management skills. WHAT HAPPENS NEXT If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!  Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!  Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.  Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA * Hybrid working model (3 days in the office per week) * We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held * A stable and cash-flow positive Company since 10 years * Snacks and weekly lunches in the office * Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity * Unlock and unleash your full professional potential with our exceptional training and career development program * Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued * Regular social events, competitive outings, team running events, and musical activities * Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :                                                                                         Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. #LI-NS1 #LI-HYBRID

Ivalua

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.  We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.  Learn more at www.ivalua.com. Follow us on LinkedIn  THE OPPORTUNITY CONTEXT:  Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers. ROLE: Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package). WHAT YOU WILL DO WITH US Management of customer relations on the application * Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts * Responsible for your customers satisfaction by providing attention and technical expertise * Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner Maintenance: * Follow-up, qualification, and prioritization of customer requests * Expertise needed in troubleshooting code and SQL issues * Staying up to date with trends with new syntax, query optimization, and  * Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers * Ability to communicate well with customers and team members Change requests: * Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests. * Parameterization of the solution and reduction of specific code Upgrade solution: * Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests * Customer acceptance and production * Customer support and follow-up of associated anomalies Expertise in solution and Customer Satisfaction: * Training in new and advanced products. Support for partners and customers * Feedback to R&D of customer needs and projects * Punctual participation in customer specification and configuration workshops. YOUR PROFILE Skills and Experience: * Minimum 4 years of experience on L3/L4 Software Product Technical Support Process * You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study. * You are a master of SQL (writing and optimizing queries) * You have experience in technical support, and if possible customer management.  * Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage Soft Skills : * Excellent written and verbal communication skills  and at ease in a multicultural environment * You have strong autonomy and good management of priorities * You want to develop your customer relationship management skills. WHAT HAPPENS NEXT If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!  Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!  Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.  Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA * Hybrid working model (3 days in the office per week) * We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held * A stable and cash-flow positive Company since 10 years * Snacks and weekly lunches in the office * Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity * Unlock and unleash your full professional potential with our exceptional training and career development program * Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued * Regular social events, competitive outings, team running events, and musical activities * Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :                                                                                         Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. #LI-NS1 #LI-HYBRID

Blackwave

DEINE AUFGABEN The What: Du bist verantwortlich für die technische Wahrheit über den gesamten Kundenlebenszyklus. Von der RFQ-Qualifizierung bis zur Post-Sales-Integration, von Machbarkeitsfiltern bis zu Übergabeprotokollen: Du entwickelst die Standards, setzt sie um und hältst sie ein. The Why: COPV-Versagen in der Raumfahrt ein für alle Mal zu beenden. Technische Präzision beginnt nicht an der Maschine – sie beginnt in dem Moment, in dem ein Kunde beschreibt, was er braucht. Ein sauberer, eindeutiger und technisch valider Auftrag ist kein Nice-to-have. Du stellst sicher: * Jede Kundeninteraktion erzeugt strukturierte, engineering-fähige Ergebnisse * Übergaben von Sales an Engineering sind sauber, vollständig und erfordern keinerlei Nachfragen * Nicht machbare oder out-of-scope Opportunities werden erkannt und geklärt, bevor sie das Engineering erreichen * Kunden erhalten in jeder Phase schnelle, präzise und konsistente technische Beratung YOUR MISSION * Verantworte RFP/RFQ-Antworten von Anfang bis Ende: Qualifiziere eingehende Anfragen, validiere die technische Machbarkeit und liefere strukturierte Angebote innerhalb definierter Bearbeitungsziele. → High Performance: Strukturiertes Denken in hohem Tempo. Reproduzierbarer Output – jedes Mal. * Verantworte die Übergabe von Sales an Engineering. → Togetherness: Ein Team. Kein Informationsverlust an der Schnittstelle. * Sei der technische Filter in der Pipeline: Erkenne und stoppe – oder leite um – Opportunities, die technisch nicht tragfähig oder out of scope sind, bevor sie Engineering-Kapazitäten binden. → Candor: Sag früh Nein. Sag es klar. Dokumentiere, warum. * Sei die primäre technische Ansprechperson über den gesamten Kundenlebenszyklus: Pre-Sales-Machbarkeit, Abstimmung während des Deals und Post-Sales-Integrationsunterstützung. → Accountability: Steh für das Ergebnis ein. Kein Durchfallen, keine Post-Sales-Überraschungen. * Baue wiederverwendbare Systeme, die skalieren. → Playfulness: Baue Dinge, die Bestand haben, weil sie nützlich sind. DEIN PROFIL * Verantworte RFP/RFQ-Antworten von Anfang bis Ende: Qualifiziere eingehende Anfragen, validiere die technische Machbarkeit und liefere strukturierte Angebote innerhalb definierter Bearbeitungsziele. → High Performance: Strukturiertes Denken in hohem Tempo. Reproduzierbarer Output – jedes Mal. * Verantworte die Übergabe von Sales an Engineering. → Togetherness: Ein Team. Kein Informationsverlust an der Schnittstelle. * Sei der technische Filter in der Pipeline: Erkenne und stoppe – oder leite um – Opportunities, die technisch nicht tragfähig oder out of scope sind, bevor sie Engineering-Kapazitäten binden. → Candor: Sag früh Nein. Sag es klar. Dokumentiere, warum. * Sei die primäre technische Ansprechperson über den gesamten Kundenlebenszyklus: Pre-Sales-Machbarkeit, Abstimmung während des Deals und Post-Sales-Integrationsunterstützung. → Accountability: Steh für das Ergebnis ein. Kein Durchfallen, keine Post-Sales-Überraschungen. * Baue wiederverwendbare Systeme, die skalieren. → Playfulness: Baue Dinge, die Bestand haben, weil sie nützlich sind. WAS WIR BIETEN * Hohe Eigenverantwortung & echter Impact: Du verantwortest eine kritische Schnittstelle im Unternehmen – zwischen dem, was wir verkaufen, und dem, was wir bauen. * Startup-Mentalität trifft Aerospace-Innovation: Flache Hierarchien, schnelle Entscheidungen und Raum für deine Ideen. * Wähle deinen eigenen Benefit: Deutschlandticket, Egym Wellpass oder eine steuerfreie Give Card. * Gesunde & soziale Mittagskultur: Frische Mahlzeiten in gemeinsamen Mittagspausen. * Atemberaubende Aussichten: Dachterrasse mit Blick auf die Alpen in Taufkirchen oder Innengarten in Garching-Hochbrück. * Wachstumsmöglichkeiten: Arbeite an technisch anspruchsvollen Projekten mit echtem Einsatz. * Wir leben unsere Teamkultur: Von Tech Talks über Team-Events bis hin zu After-Work-Treffen – wir feiern Erfolge gemeinsam.