Customer Application Engineer (.Net, C# and SQL) på Ivalua i Pune
Ivalua · Pune
Customer Application Engineer (.Net, C# and SQL)
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional...
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply
chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired
brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental,
social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our
shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners,
and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging
IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a
growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the
technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the
applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates.
You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
Management of customer relations on the application
Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
Responsible for your customers satisfaction by providing attention and technical expertise
Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with
the customer and the integrator partner
Maintenance:
Follow-up, qualification, and prioritization of customer requests
Expertise needed in troubleshooting code and SQL issues
Staying up to date with trends with new syntax, query optimization, and
Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
Ability to communicate well with customers and team members
Change requests:
Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
Parameterization of the solution and reduction of specific code
Upgrade solution:
Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
Customer acceptance and production
Customer support and follow-up of associated anomalies
Expertise in solution and Customer Satisfaction:
Training in new and advanced products. Support for partners and customers
Feedback to R&D of customer needs and projects
Punctual participation in customer specification and configuration workshops.
YOUR PROFILE
Skills and Experience:
Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or
work-study.
You are a master of SQL (writing and optimizing queries)
You have experience in technical support, and if possible customer management.
Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field
or foreign equivalent. Procurement domain will be an added advantage
Soft Skills :
Excellent written and verbal communication skills and at ease in a multicultural environment
You have strong autonomy and good management of priorities
You want to develop your customer relationship management skills.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening
call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to
support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal
stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
Hybrid working model (3 days in the office per week)
We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
A stable and cash-flow positive Company since 10 years
Snacks and weekly lunches in the office
Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
Unlock and unleash your full professional potential with our exceptional training and career development program
Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with
like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and
inclusive work environment where your unique contributions are highly valued
Regular social events, competitive outings, team running events, and musical activities
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply
chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired
brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental,
social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our
shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners,
and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging
IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a
growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the
technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the
applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates.
You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
Management of customer relations on the application
* Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
* Responsible for your customers satisfaction by providing attention and technical expertise
* Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with
the customer and the integrator partner
Maintenance:
* Follow-up, qualification, and prioritization of customer requests
* Expertise needed in troubleshooting code and SQL issues
* Staying up to date with trends with new syntax, query optimization, and
* Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
* Ability to communicate well with customers and team members
Change requests:
* Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
* Parameterization of the solution and reduction of specific code
Upgrade solution:
* Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
* Customer acceptance and production
* Customer support and follow-up of associated anomalies
Expertise in solution and Customer Satisfaction:
* Training in new and advanced products. Support for partners and customers
* Feedback to R&D of customer needs and projects
* Punctual participation in customer specification and configuration workshops.
YOUR PROFILE
Skills and Experience:
* Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
* You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or
work-study.
* You are a master of SQL (writing and optimizing queries)
* You have experience in technical support, and if possible customer management.
* Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field
or foreign equivalent. Procurement domain will be an added advantage
Soft Skills :
* Excellent written and verbal communication skills and at ease in a multicultural environment
* You have strong autonomy and good management of priorities
* You want to develop your customer relationship management skills.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening
call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to
support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal
stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
* Hybrid working model (3 days in the office per week)
* We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
* A stable and cash-flow positive Company since 10 years
* Snacks and weekly lunches in the office
* Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
* Unlock and unleash your full professional potential with our exceptional training and career development program
* Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with
like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and
inclusive work environment where your unique contributions are highly valued
* Regular social events, competitive outings, team running events, and musical activities
* Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our
customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds,
skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of
inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua
Linkedin
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of
what it's like to work with us.
#LI-JS1
#LI-HYBRID
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply
chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired
brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental,
social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our
shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners,
and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging
IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a
growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the
technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the
applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates.
You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
Management of customer relations on the application
* Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
* Responsible for your customers satisfaction by providing attention and technical expertise
* Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with
the customer and the integrator partner
Maintenance:
* Follow-up, qualification, and prioritization of customer requests
* Expertise needed in troubleshooting code and SQL issues
* Staying up to date with trends with new syntax, query optimization, and
* Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
* Ability to communicate well with customers and team members
Change requests:
* Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
* Parameterization of the solution and reduction of specific code
Upgrade solution:
* Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
* Customer acceptance and production
* Customer support and follow-up of associated anomalies
Expertise in solution and Customer Satisfaction:
* Training in new and advanced products. Support for partners and customers
* Feedback to R&D of customer needs and projects
* Punctual participation in customer specification and configuration workshops.
YOUR PROFILE
Skills and Experience:
* Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
* You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or
work-study.
* You are a master of SQL (writing and optimizing queries)
* You have experience in technical support, and if possible customer management.
* Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field
or foreign equivalent. Procurement domain will be an added advantage
Soft Skills :
* Excellent written and verbal communication skills and at ease in a multicultural environment
* You have strong autonomy and good management of priorities
* You want to develop your customer relationship management skills.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening
call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to
support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal
stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
* Hybrid working model (3 days in the office per week)
* We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
* A stable and cash-flow positive Company since 10 years
* Snacks and weekly lunches in the office
* Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
* Unlock and unleash your full professional potential with our exceptional training and career development program
* Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with
like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and
inclusive work environment where your unique contributions are highly valued
* Regular social events, competitive outings, team running events, and musical activities
* Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our
customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds,
skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of
inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua
Linkedin
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of
what it's like to work with us.
#LI-NS1
#LI-HYBRID
Job Description
As a Senior Software Engineer in the Price Adjustments product, you will design, build, and improve secure, scalable backend solutions that support pricing and adjustment capabilities across H&M. You will work end-to-end across the software lifecycle, from solution design and development to testing, release, maintenance, and continuous improvement.
WHAT YOU'LL DO
Design and develop scalable, secure, and high-performing backend systems using .NET/C#.
Drive API design and system-level decisions with focus on maintainability, performance, and extensibility.
Drive key technical initiatives from idea to production, ensuring quality and long-term sustainability.
Apply clean code, SOLID principles, testing strategies, and engineering best practices in daily delivery.
Improve system performance across application, database, and infrastructure layers.
Strengthen observability through logging, monitoring, tracing, and alerting.
Support secure development practices, including application security and Azure cloud security standards.
Collaborate with DevOps, platform, product, and other engineering teams to improve CI/CD and release processes.
Mentor and support other engineers, contributing to a strong and collaborative engineering culture.
WHO YOU'LL WORK WITH
You will be part of the Price Adjustments product team and collaborate closely with Product Managers, Engineering Managers, Software Engineers, Architects, DevOps and Platform teams, as well as stakeholders across Business Tech. Together, you will help build modern digital solutions that enable H&M to deliver reliable, secure, and customer-focused technology at scale.
WHO YOU ARE
We are looking for people with...
Strong experience with .NET Framework / C# and backend development in enterprise environments.
Deep hands-on experience with Microsoft Azure, cloud architecture patterns, and Azure security best practices.
Strong knowledge of Entity Framework, T-SQL, and SQL Server, including schema design and performance tuning.
Experience designing APIs, distributed systems, and scalable backend architectures.
Good understanding of CI/CD pipelines, preferably with GitHub Actions or similar tools.
Experience with debugging, performance tuning, observability, and production incident management.
Solid knowledge of secure coding and application security practices.
Bonus: Azure certifications, Azure Data Factory, microservices, Docker/Kubernetes, messaging systems, or large-scale distributed systems.
And people who are...
A strong owner who can take initiatives forward independently and deliver high-quality outcomes.
Curious, analytical, and confident in solving complex technical problems.
Comfortable influencing technical direction and continuously improving engineering practices.
A collaborative team player who communicates openly and supports knowledge sharing.
Passionate about building resilient, scalable, and secure systems that create real business value.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
Technology is a key enabler in this journey. At H&M, our Business Tech teams build modern digital products and platforms that support our customers, colleagues, and business globally.
WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
Staff discount card: Usable on all our H&M Group brands in stores and online.
H&M Incentive Program (HIP): Included in our HIP. You can read more about our H&M Incentive Program here.
Competitive pensions: Collective Agreement and ITP pensions competitive to the Swedish market.
Generous vacation: 30 days' vacation, health care allowance, and good work-life balance.
Additional perks: Discounts from Benify.
Innovative Environment: Work with cutting-edge technology and innovative solutions.
Global Impact: Be part of a team that influences users worldwide.
Professional Growth: Endless opportunities to learn and develop your skills.
Collaborative Culture: Join a motivated team that values collaboration and excellence.
JOIN US
Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it is our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
