VIP Account Manager - Beach Bum

Fourvenues

FOURVENUES At Fourvenues, we develop the technology used by leading live entertainment companies to manage, scale and optimise their business. Our sustained growth is the result of a solid business model and a product that delivers real impact across the industry. As we continue expanding in the United States, we are looking for an Account Manager to help us grow, retain and strengthen our client portfolio across the US market. This role is ideal for someone with ambition, curiosity, ownership and a high-performance mindset who wants to work closely with leading hospitality and live entertainment operators while helping them get the most out of Fourvenues. WHAT YOU'LL BE DOING ACCOUNT MANAGEMENT & CLIENT RELATIONSHIP * Manage a portfolio of US accounts across nightlife and live entertainment. * Build strong relationships with operators, managers, marketing teams, finance teams and on-site teams. * Act as the day-to-day point of contact after the sales process. * Understand each client’s business, priorities and growth opportunities. * Support account plans together with the Strategic Accounts & Expansion Lead – US. ADOPTION, TRAINING & PLATFORM USAGE * Drive successful adoption of Fourvenues across bookings, ticketing, guest lists, VIP tables, promoters, CRM, reporting and on-site operations. * Train client teams on platform usage, workflows and best practices. * Monitor adoption, identify usage gaps and propose clear actions. * Support go-lives, event launches, seasonal openings and key operational moments. * Share client feedback internally to improve processes and product usage. RETENTION, GROWTH & EXPANSION * Identify upsell, cross-sell and expansion opportunities across products, venues, concepts and events. * Track account health, adoption, satisfaction and potential churn risks. * Escalate risks or opportunities with clear context and proposed next steps. * Support commercial follow-ups related to renewals, growth and expansion. * Help clients see measurable value from Fourvenues over time. OPERATIONS & ESCALATION MANAGEMENT * Coordinate with Support, Product, Tech, Integrations, Finance and Operations when needed. * Follow up on client requests, incidents and operational needs until resolution. * Manage first-level escalations and involve senior stakeholders when required. * Keep clients informed with clear, timely and professional communication. * Help anticipate operational risks before they become bigger issues. REPORTING & INTERNAL DISCIPLINE * Keep CRM and internal systems updated with account information, risks, opportunities and next steps. * Prepare account updates, performance summaries and client insights. * Track client activity and business performance to support decision-making. * Contribute to building a scalable account management playbook for the US market. YOUR PROFILE * 2–5 years of experience in Account Management, Customer Success, Hospitality Operations, Event Operations, B2B SaaS or a similar client-facing role. * Experience in hospitality, nightlife, live entertainment, ticketing, reservations, CRM, POS or event technology is highly valued. * Strong client management skills and ability to build trust with demanding stakeholders. * Commercial mindset to identify growth opportunities and retention risks. * Operational mindset to execute, follow up and create structure in fast-moving environments. * Strong written and verbal communication skills. * High ownership, attention to detail and ability to manage multiple accounts at once. * Comfortable working with data, dashboards, CRM systems and internal reporting. * Fluent English required. Spanish is a strong plus. * Willingness to travel frequently across the US for client meetings, go-lives, events and market visits. WE VALUE * Previous experience in hospitality technology, ticketing, reservations, POS, CRM, payments or event management platforms. * Experience with nightlife venues, festivals, beach clubs, restaurants, private members clubs or hospitality groups. * Understanding of guest lists, VIP tables, prepaid bookings, promoter management, CRM campaigns, door operations or event-day workflows. * Experience supporting mid-market or enterprise clients. * Experience preparing client reports, QBRs, adoption reviews or account health updates. WHY US? * Salary Range: $90,000 - $110,000.  * Annual bonus and incentive plan linked to Fourvenues’ global growth and the achievement of company-wide, individual and team objectives. * Hybrid and flexible working model, built on trust, accountability, and measurable impact. * Global growth environment, with direct influence on international expansion and strategic business decisions. * Culture of wellbeing and high performance, including private health, vision and dental insurance, 24 paid vacation days and 401k contribution * High-impact internal experiences and events that strengthen cohesion, professional growth, and a strong sense of belonging. * Language classes and flexible benefits tailored to your personal and professional needs. * Real opportunity to make an impact, driving the transformation of a scaling project into an international benchmark within its industry.

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING Team Leadership * Lead, develop and grow the team. * Define objectives, OKRs and professional development plans according to role and seniority. Business Growth * Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth. * Maintain our current 98% logo retention rate across Spain, LATAM and international markets. * Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets. Operational Excellence & Processes Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support, including: * Proper use of HubSpot (contextualisation, handovers and workflows). * Ensuring internal documentation and intranet information remain accurate and up to date. * Interdepartmental workflows and SLAs. * Designing a scalable and replicable management model for new markets. Cross-functional Collaboration Work closely with: * Customer Support Manager → Daily alignment and continuous process improvement. * Customer Experience Manager (B2C) → Holiday SLAs, reputation management and shared workflows. * Implementation Team → Coordination of POS, cashless, box office implementations and international deployments. * You will also collaborate closely with the Product team, sharing customer and market feedback from strategic accounts. Data, Analysis & KPIs Own and lead key metrics across the area, including: * YoY growth and revenue expansion by vertical and country. * Logo retention (Spain & international markets). * Churn and risk management. * Product adoption (core and premium features). * Operational workload per AM/KAM/CS and efficiency. * B2B NPS and CSAT, in collaboration with Support. YOUR PROFILE * Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments. * A hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution. * Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption. * Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams. * Strong cross-functional coordination skills across Support, Product, Data and Implementation. * Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions. * Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership). * High level of English and Spanish. Additional languages are a plus. * Previous experience in high-growth or international environments is highly valued, though not essential. WE VALUE * Experience in the nightlife industry or a related sector. * Experience working with all-in-one business management platforms. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training. * MacBook laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING * Client Relationship Management: Build and maintain strong relationships with key clients across the Iberia region (Spain). Drive adoption of our system through clear, proactive communication focused on building trust and maximising the value of the partnership. * CRM and Pipeline Optimisation: Continuously and accurately track the opportunity pipeline and manage all interactions in the CRM (HubSpot) with autonomy, ensuring account satisfaction and growth. * Cross-functional Coordination: Work closely with Development and Support teams, sharing strategic feedback, escalating relevant issues, and helping optimise the customer experience. * Client Onboarding: Guide new clients through the onboarding process, ensuring the setup and customisation of our system are aligned with their needs and that they experience a smooth and efficient implementation. * Usage Analysis and Optimisation: Monitor feature adoption and system performance across each account, proposing improvements and optimisation strategies to increase customer satisfaction and return on investment. * Activity Documentation and Reporting: Maintain detailed records on the status and usage of each account, producing regular reports to provide visibility on performance and improvement opportunities. YOUR PROFILE * 2–5 years of experience in similar roles within SaaS environments, with a strong focus on account management, system configuration, and customer support. * CRM and analytical skills: Experience using CRM platforms to manage customer accounts and analyse data to support strategic decision-making. * Professional English (B2 or above): Ability to communicate confidently with international clients. * Mobility: Full UK/European driving licence (or equivalent Category B licence) and willingness to travel occasionally to client sites. Skills * Communication and negotiation: Excellent communication skills, with the ability to build relationships, influence stakeholders and negotiate commercial agreements. * Customer focus: Strong customer-centric mindset, proactively identifying and addressing client needs while delivering an outstanding customer experience and resolving issues efficiently. * Organisation and multitasking: Ability to manage multiple accounts and projects simultaneously, prioritising effectively to meet deadlines. * Collaboration: Experience working cross-functionally with Customer Support, Sales and Product/Development teams to enhance the customer experience. * Empathy and adaptability: Ability to adapt to changing priorities and tailor your approach to the specific needs of each client. WE VALUE * Industry knowledge: Previous experience or a strong understanding of the industry we operate in, particularly the nightlife and hospitality sector, is highly desirable. * Experience with all-in-one management platforms: Experience working with integrated business management platforms or end-to-end operational software is considered a strong advantage. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.