Technical Customer Success Manager (m/w/d) - Remote

SECUINFRA

DEINE AUFGABEN Wir suchen Dich als (SENIOR) CYBER DEFENSE ADVISOR (m/w/d) Als Cyber Defense Advisor begleitest Du unsere Kunden über den gesamten Lebenszykus unserer Managed Detection & Response Services. Du agierst als zentraler Ansprechpartner, koordinierst die Zusammenarbeit zwischen Kunde und internen Fachbereichen und stellst die kontinuierliche Optimierung sowie den stabilen Betrieb der Services sicher. Je nach Erfahrungsprofil ist eine Einstellung als Cyber Defense Advisor oder Senior Cyber Defense Advisor möglich. Die beschriebenen Aufgaben übernimmst Du eigenverantwortlich - die Einstiegsstufe bestimmt das Tempo der Einarbeitung und die Komplexität Deiner ersten Kunden. Konkret erwartet Dich folgendes: Zentraler Ansprechpartner für unsere Kunden im Bereich Managed Detection & Response (MDR) * Fachliche und organisatorische Betreuung über die gesamte Vertragslaufzeit * Regelmäßiger Austausch mit technischen und prozessualen Ansprechpartnern der Kunden * Sicherstellung, dass Kundenanliegen vollständig, strukturiert und zeitgerecht umgesetzt werden Fachliche Unterstützung im Presales-Umfeld * Begleitung von Kundenterminen als fachlicher Experte * Präsentation des Managed Detection & Response Portfolios * Beratung potenzieller Kunden bei der Auswahl geeigneter Services Koordination des Onboardings neuer Kunden * Planung und Steuerung des technischen und prozessualen Onboardings neuer Kunden * Abstimmung und Koordination aller involvierten internen Fachbereiche * Sicherstellung eines reibungslosen, transparenten und nachvollziehbaren Ablaufs für den Kunden Kontinuierliche fachliche Beratung und Servicebewertung * Durchführung wöchentlicher Fachmeetings zur Bewertung laufender Prozesse und Ableitung von Optimierungen * Durchführung monatlicher Service-Review-Meetings zur qualitativen und quantitativenBewertung des Servicebetriebs * Dokumentation von Ergebnissen, Empfehlungen und Verbesserungsmaßnahmen Kontinuierliche Weiterentwicklung der Services und Prozesse * Identifikation von Optimierungspotenzialen in internen und externen Prozessen * Enge Zusammenarbeit mit Analysten, Teamleads und technischen Fachbereichen zur Umsetzung von Verbesserungsmaßnahmen * Fachliche Bewertung von Kundenanforderungen und deren Übersetzung in umsetzbare interne Maßnahmen DEIN PROFIL Das bringst Du mit (Mindestanforderungen): * Mindestens 2 Jahre Berufserfahrung in der Kundenbetreuung technischer Services, idealerweise im Bereich Managed Security Services, SOC, MDR oder vergleichbaren IT-Security-Dienstleistungen * Ausgeprägte Kommunikations- und Präsentationsfähigkeiten - Du kannst komplexe technische Sachverhalte verständlich für unterschiedliche Zielgruppen aufbereiten und präsentieren * Eine solide Grundlage in allen Makrobereichen der IT (Networking, Betriebssysteme & IT-Security-Konzepte) - Du musst kein Hands-on-Experte sein, aber technische Zusammenhänge verstehen und mit Fachbereichen auf Augenhöhe kommunizieren können * Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift * Reisebereitschaft für Kundenbesuche und Messetermine (wir arbeiten überwiegend remote) * Eine analytische, strukturierte und eigenständige Denk- und Arbeitsweise mit ausgeprägter Koordinations- und Organisationsfähigkeit * Eine sehr hohe Kunden- und Serviceorientierung sowie die Fähigkeit, Verantwortung für Kundenbeziehungen zu übernehmen * Unternehmerisches Denken & Handeln mit Blick für kontinuierliche Serviceverbesserung * Kenntnisse in einem oder mehreren der folgenden Produktsegmente (technisches Verständnis wichtiger als Hands-on-Expertise): * SIEM (z.B. Elastic SIEM, Microsoft Sentinel, Splunk Enterprise Security) * XDR (z.B. Microsoft Defender, Elastic Defend, Palo Alto Cortex, SentinelOne, CrowdStrike Falcon) * NDR (z.B. Corelight, Vectra AI, Darktrace) * SOAR (z.B. Microsoft Sentinel, Swimlane, Palo Alto XSOAR) Das macht Dich zum Senior-Kandidaten (wünschenswert): * 4+ Jahre Berufserfahrung mit nachweisbarer Expertise in der eigenverantwortlichen Steuerung von Kundenbeziehungen im technischen Umfeld * Nachweisbare Erfahrung als Technical Account Manager, Service Delivery Manager, Customer Success Manager oder in vergleichbarer Rolle mit End-to-End-Verantwortung * Fundierte Kenntnisse in mehreren der oben genannten Technologiebereiche * Erfahrung in der eigenständigen Leitung von Onboarding-Projekten oder Implementierungen mit mehreren beteiligten Stakeholdern * Sicherer Umgang mit Service-Reviews, Reporting und strategischer Kundenberatung * Kenntnisse in Service-Management-Frameworks (z.B. ITIL) * Erfahrung in der Moderation und Steuerung von Workshops, Meetings und Kundenterminen auf verschiedenen Hierarchieebenen   WAS WIR DIR BIETEN * 30 Tage Erholungsurlaub pro Jahr * Digitale moderne Arbeitsausstattung inkl. Laptop und Smartphone * Persönlicher Mentor während der Einarbeitung * außergewöhnlicher Teamzusammenhalt, der durch regelmäßige Team- sowie Companyevents gestärkt wird * Regelmäßige Weiterbildungen * Standortunabhängiges Arbeiten* * Flexible Arbeitszeiten* * Individuelle Firmenwagenregelung * Job-Rad * Urban Sports Club-Mitgliedschaft  * Betriebliche Altersvorsorge * in Absprache mit Kolleg*innen und Kunden ÜBER UNS SECUINFRA ist ein hochspezialisiertes und inhabergeführtes Unternehmen im Bereich Cyber Defense. Wir machen nicht alles, was irgendwie mit IT-Security zu tun hat, sondern wir erkennen, analysieren & reagieren auf Cyberangriffe. Darin sind wir exzellent. Wir bieten unseren Kunden kompetente, technische Beratung und erbringen Detection & Response Services im nationalen und internationalen Rahmen.    In den vergangenen Jahren haben viele kompetente und engagierte Mitarbeiter dazu beigetragen, dass SECUINFRA stark wachsen und zu einem der erfolgreichsten Unternehmen im Bereich Cyber Defense in Deutschland werden konnte. Gewachsen sind wir mit dem Fokusthema Security Information & Event Management (SIEM), mittlerweile decken wir die gesamte, technische Palette im SOC-Umfeld ab und beschäftigen ausgewiesene Experten auch in den Bereichen Endpoint Detection & Response (EDR), Network Detection & Response (NDR), Security Orchestration Automation & Response (SOAR), Threat Intelligence, DFIR & Co.

JetBrains

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges. ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly. In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team. Day to day, you will: * Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments. * Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts. * Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations. * Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals. * Connect with product teams to present new product ideas and evaluate their fit with your portfolio. * Handle customer escalations, balancing expectations between the internal product team and the customer. * Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences. * Partner with Sales to facilitate account expansions by developing short-term and long-term account plans. WHAT YOU’LL BRING * An empathetic, consultant-minded approach to solving technical and business problems for engineering teams. * Clear ownership of outcomes, with the ability to work independently across countries and time zones. * A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders. * The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities. * Curiosity about how different teams build software and a drive to constantly improve existing systems. * Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds. WHAT YOU’LL NEED * Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role. * Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments. * Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation. * A practical understanding or hands-on exposure to AI/LLM applications within software development workflows. * Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions. Professional knowledge of German language is highly beneficial.  * The ability to travel internationally as required by the role. WHAT SUCCESS LOOKS LIKE Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them. WHY JOIN JETBRAINS? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work schedule. Enjoy the freedom to work from home or from the office. * Extra time off. More days to relax, recharge, and do the things you love. * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. Assistance to help make your move as smooth and stress-free as possible. * Free meals and snacks. Lunch and refreshments provided to keep you fueled. * Health and wellness. On-site gyms or sports club stipends. * Internal events. Company-wide celebrations and team gatherings. *Some benefits may vary depending on location. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like you, we’d love to hear from you. #LI-HYBRID #LI-HYBRID #LI-YY1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

JetBrains

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We’re now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments. Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You’ll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use. In addition, you’ll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path.  RESPONSIBILITIES * Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production) * Proactively engage with organizations across different phases of their Kotlin adoption journey * Develop and recommend high-level adoption strategies tailored to each organization’s context * Identify and document blockers that hinder progress and propose ways to address them * Establish and manage feedback loops with development teams to ensure continuous alignment and improvement WE WILL BE HAPPY TO HAVE YOU ON OUR TEAM IF YOU HAVE: Technical expertise * Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem * Proven experience migrating Java backend codebases to Kotlin * Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor) * Solid understanding of build tools and project structuring, including Maven and Gradle Communication and customer engagement * Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting * Strong English communication skills, both written and spoken * Ability to lead workshops, demos, talks, meetups, and other public-facing activities * Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams * Ability to effectively communicate with engineers, tech leads, and business stakeholders System design and architecture * Ability to design and guide Kotlin adoption strategies for backend applications * Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices) Why join JetBrains?  * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work location. Enjoy the freedom to work from home or from the office. * Remote work. Spend up to 30 days per year working remotely from abroad. * Extra time off. More days to relax, recharge, and do the things you love. * Medical insurance allowance. Enjoy peace of mind for you and your family * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. We help make your move as smooth and stress-free as possible.  * Language classes. Pick up the local language or sharpen your English skills. * Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. * Mental health support. To help you feel your best, we provide easy access to professional mental health services. * Sports benefit. Enjoy an on-site gym or sports club stipend. * Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-HYBRID #LI-REMOTE #LI-JP1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.