Customer Account Manager - Strategic - West

This is a fully remote, outside sales position. However, candidates must live in the western United States territory to be considered. Prioritization will be given to candidates living in CA, OR, and OK. The National Account Manager – West Coast is responsible for driving profitable growth across a diverse portfolio of specialty retail, mass, craft, and distributor accounts. This role develops and strengthens strategic customer relationships, identifies new business opportunities, successfully executes sales and marketing programs, and delivers against established revenue and profitability goals. Libbey is seeking a highly motivated sales professional with strong account management, business development, and strategic selling capabilities. This role provides an exciting opportunity for a growth-oriented, customer-focused individual to expand Libbey’s presence across key retail channels, develop new customer partnerships, and contribute to the success of one of the world's leading tableware brands.   RESPONSIBILITIES * Overall planning and execution to achieve AOP goals and drive profitable growth across assigned accounts. * Manage a portfolio of specialty retail, mass, craft, and distributor customers throughout the West Coast region. * Develop and execute annual account plans aligned with customer objectives and Libbey growth strategies. * Build collaborative customer relationships and serve as the primary point of contact for assigned accounts. * Lead line reviews, assortment planning, promotional execution, and strategic growth initiatives. * Identify, pursue, and secure new business opportunities, including key national account growth opportunities such as Albertson’s. * Develop customer-specific selling strategies, presentations, assortment recommendations, and pricing solutions. * Drive incremental growth through innovation, category expansion, and merchandising opportunities. * Partner with Marketing, Creative, Planning, Supply Chain, and Operations to ensure successful execution of customer programs and new product launches. * Collaborate with Finance to support pricing strategies, profitability objectives, and margin management. * Manage customer forecasts, inventory flow, replenishment strategies, and supply chain alignment. * Monitor business performance, identify risks and opportunities, and develop action plans to optimize results. * Utilize market insights, customer data, and industry trends to identify opportunities and inform selling strategies. * Design and deliver impactful customer presentations, sales materials, business reviews, and growth proposals. * Work cohesively with internal teams to communicate customer requirements, business opportunities, competitive activity, and market feedback. * Lead and/or play an active role in sales and cross-functional business initiatives. * Attend customer meetings, industry trade shows, Libbey sales meetings, and training events as required. REQUIREMENTS & QUALIFICATIONS * High school diploma/GED required * Bachelor’s degree preferred, or equivalent combination of education and relevant work experience * Minimum of 5 years of experience in national account management, retail sales, or related commercial roles * Experience managing customers within specialty retail, mass retail, craft, distributor, or related channels * Proven success driving growth through business development and new customer acquisition * Strong financial acumen, including pricing strategy, forecasting, sales planning, and margin management * Ability to develop and deliver effective internal and external presentations * Strong relationship-building, negotiation, and communication skills * Demonstrated ability to collaborate with and influence cross-functional teams * Strong organizational, analytical, and time management skills * Ability to manage multiple priorities and complex customer portfolios in a fast-paced environment * Willing to travel at least 25% COMPETENCIES FOR SUCCESS * Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development. * Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work. * Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives. * Continuous Improvement Mindset: Act with curiosity, proactively identifying and implementing changes to enhance work processes and outcomes. Consistently seek opportunities to improve efficiency, quality, and overall effectiveness.  * Account Growth & Management: Develop and execute strategic account plans by aligning Libbey’s commercial priorities with customer objectives. Drive growth through share expansion, profitability, and long-term partnerships, supported by disciplined planning and execution. * Negotiating & Communication: Communicate Libbey’s value through compelling sales stories that connect products, data, and insights to customer needs. Negotiate mutually beneficial outcomes, influence customer decisions, and build trusted partnerships that drive sustainable growth. The base salary range for this position, in this market, is typically $90,000-125,000. In addition to base salary, this position is eligible for a 25% target sales incentive plan, car allowance, mileage reimbursement, company cell phone and laptop. Libbey also offers a comprehensive healthcare benefits package, 401(k) with company matching and generous Paid Time Off.

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. What you´ll do as Sales Account Manager In this role, you will take on challenging tasks in a varied position and be expected to involve and interact with clinics and all relevant stakeholders, as well as interact with several contact points in the company like: marketing managers, product managers, customer service, technical support and senior lab support like clinical support. You will be responsible for achieving your personal sales targets, developing strategic business plans, and managing your territory effectively (Berlin, Hamburg, Schleswig-Holstein, Brandenburg, Mecklenburg-West Pomerania, Saxony-Anhalt, Saxony Among your key responsibilities: * Achieve your sales targets within your assigned territory. * Develop, manage, execute, and monitor strategic business plans, including monthly reporting and forecasting for each county in your territory. * Build and maintain a network with key stakeholders such as IVF Lab Directors, Medical Directors, Obstetricians, Gynecologists, and Embryologists to promote and sell Vitrolife’s products and services. * Conduct customer visits and attend third-party events to establish relationships and support user education on Vitrolife’s products. * Negotiate and establish agreements with clinics to drive sales and partnerships. * Gather and analyze business intelligence, including clinic dynamics, customer trends, competitor activities, and complaints, to inform strategic decisions. * Continuously monitor and document customer activities in the CRM system. * Collaborate closely with Customer Service to ensure logistical excellence. * Plan and conduct follow-up workshops, training courses, and events such as exhibitions and conferences to enhance customer engagement and education. * Resolve key client issues promptly and develop strategic plans to improve client outcomes. What We’re Looking For? * University degree in Biology or similar field or significant work experience in the life science industry. * Minimum 5 years of experience in a hands on sales / account position * 2+ years / relevant network working with IVF Laboratory directors, Medical Directors, Obstetricians, Gynaecologists, and Embryologists * Fluent in German and English * Happy to travel 3-4 days per week Why Vitrolife Group? Because here, your work truly matters. You’ll be joining a team where: * Meets purpose, and every project is guided by the desire to help more people fulfill their dream of having a baby. * Learning never stops, and you’ll have opportunities to grow professionally while contributing to a meaningful mission. * Global collaboration is part of our DNA, you’ll work with colleagues across countries in a multicultural, inclusive environment. * Quality, integrity, innovation and collaboration are not just words, they’re the foundation of how we work and grow together. We are offering a dynamic workplace with highly professional and ambitious colleagues and world leading, quality IVF products. Terms & conditions are according to company policy and employment regulations in country of employment. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm. We look forward to receiving your application!