Data Operations Team Lead

As a member of the ShipBob Team, you will...  * Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.  * Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.  * Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.  Location: Remote - India Shift Timings : 7 pm- 4 am IST (US Hours) Role Description:  The Senior Transportation Specialist, Procurement is the rate and rules engine subject matter expert on ShipBob’s carrier procurement team. This role owns the translation of carrier contracts into actionable, auditable configurations — including accessorial rules, surcharge structures, and zip-zone logic across a multi-carrier final mile and parcel network.  While AI and automation tools assist with data parsing and volume analysis, this role requires the institutional knowledge, financial accountability, and domain depth that those tools cannot replicate. You will be the person who owns the output, upholds the methodology, and catches what automated systems miss — at a scale where errors carry direct financial consequences. This role reports to Director, Transportation Procurement. What you'll do:  Carrier Rate Configuration & Rules Management  * Translate executed carrier contracts into accurate system configurations, including base rates, accessorial schedules, fuel surcharge tables, dimensional weight factors, and zone-based pricing.  * Maintain and update carrier-specific surcharge logic (residential, delivery area, address correction, peak, etc.) ensuring alignment with contract terms and effective dates.  * Interpret and manage zip-zone assignment tables across carriers, identifying discrepancies, resolving conflicts, and validating zone mapping against contracted expectations.  * Serve as the subject matter expert for how carrier rules interact within the TMS and downstream billing systems.  Rate Delta Analysis & Contract Validation  * Execute structured delta analyses when carriers publish general rate increases (GRIs) or amend accessorial schedules, identifying material changes versus prior contract versions.  * Validate new rate cards against historical baselines and contract commitments, flagging unauthorized changes, out-of-scope surcharges, or deviations from negotiated terms.  * Build and maintain rate comparison models that translate raw tariff data into projected per-shipment and portfolio-level cost impacts.  * Produce clear, defensible summaries of rate change impact for Director review prior to contract execution or system updates.  Carrier Invoice Audit & Financial Integrity  * Audit carrier invoices for alignment with contracted rates, catching billing errors, unauthorized accessorial charges, and zip-zone misapplications before payment.  * Investigate and resolve billing discrepancies through carrier engagement, providing documented evidence trails for recovery or dispute escalation.  * Maintain audit controls and exception reporting to track invoice accuracy trends, recurring error patterns, and recovery outcomes over time.  * Partner with Finance and Accounts Payable to support accurate, timely carrier payments and month-end accruals.  Carrier Compliance & Operational Support  * Monitor carrier adherence to contracted service levels and rate terms, escalating systemic non-compliance to the Director of Transportation Procurement.  * Support carrier onboarding and integration activities, including rate loading validation, test shipment verification, and accessorial configuration QA.  * Assist with carrier business reviews by preparing rate performance data, billing accuracy summaries, and cost variance analysis.  * Collaborate with Transportation Systems team to ensure rate configurations are accurately reflected in routing and billing engines.  * Other duties/responsibilities as necessary.  What you'll bring to the table:  Required:  * 3–5 years of experience in transportation, carrier procurement, or logistics finance — with direct hands-on exposure to carrier rate structures, tariff interpretation, and invoice auditing.  * Demonstrated expertise in parcel and/or final mile carrier billing mechanics: base rates, accessorials, dimensional weight, fuel surcharges, zone matrices, and residential/DAS overlays.  * Experience performing rate delta analyses — comparing contract vintages, GRI impacts, and identifying billing discrepancies across high-volume shipment data.  * Proficiency in Excel for rate modeling, VLOOKUP/INDEX-MATCH logic, and data validation; comfortable building audit-ready reconciliation frameworks.  * Working knowledge of TMS, ERP, or carrier billing platforms; ability to validate that system configurations match contracted rate schedules.  * Strong analytical and financial acumen with the ability to translate complex tariff language into quantifiable cost impact.  * High attention to detail with a track record of accountability — you understand that errors in this domain are financial, not abstract.  * Excellent communication skills to collaborate across Procurement, Finance, Operations, and Technology teams.  Preferred:  * Familiarity with FedEx, UPS, USPS, and regional carrier (OnTrac, LaserShip/LSO, GSO) rate structures and surcharge schedules.  * Experience working within a 3PL, fulfillment platform, or high-volume e-commerce shipping environment.  * Exposure to carrier contract negotiations and ability to identify leverage points based on rate benchmarking and volume data.  * Experience with Databricks, SQL, or BI tools for carrier cost analysis and reporting.  Perks & Benefits:  * Medical, Term & Accidental Insurance  * All Purpose Leave (casual & sick time): 12 days  * Earned Leave: 15 days  * Public Holiday: 12 days  * Generous Maternity & Paternity Leave  * Quarterly Wellness Day  * Work From Home Allowance  * See Our High-Performing Culture >>> https://www.instagram.com/lifeatshipbob/Check us out on Instagram [https://www.instagram.com/lifeatshipbob/] (@lifeatshipbob)  #LI-VA1 We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.  About You:  Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.  Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/ [https://www.shipbob.com/careers/culture/]).  About Us:   ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.  At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Job Summary We are looking for a detail-oriented and analytical Software Engineer to join our Mayhem Engineering team. In this role, you will be responsible for the design and development of our cloud native, API-first platform for Mayhem, our autonomous application security testing platform. We aim to help organizations find and fix security vulnerabilities faster than threat actors can exploit them. Essential Duties and Responsibilities * Design, build, and maintain full-stack features across a Python/Flask backend and a TypeScript/React frontend * Expertise in scalable API-first architecture, service patterns, and robust API standards for third-party integrations * Build and maintain integrations connecting Mayhem with customer systems, security tools, workflow engines, and more * Create consistent service patterns and ensure strong guarantees around interfaces and performance * Improve internal engineering tools that support security triage and vulnerability workflows * Collaborate with designers using our accessible and standards-compliant design system (bugcrowd.design) * Ensure high accessibility, stability, and performance across integration workflows Education, Experience, Knowledge, Skills, and Abilities * 3+ years of experience * Bachelor's or Master's degree in Computer Science, Engineering, or related field * Experience in the cybersecurity domain * Strong technical skills in full-stack development, including backend API development (Python/Flask) and frontend development (TypeScript/React) * Strong background in agile delivery, backlog management, and stakeholder communication * Excellent problem-solving, prioritization, and decision-making skills * Nice to have: experience with Rust (used in some internal CLIs) * Nice to have: experience with GCP and/or AWS, GitHub Actions, and Keycloak Working Conditions and Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Work Environment - Primarily remote, with occasional in-person presence as needed. ADA Statement:  Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com. Culture * At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. * We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. * Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. Disclaimer This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy [https://www.bugcrowd.com/privacy].   Equal Employment Opportunity: Bugcrowd is EOE, Disability/Age Employer.  Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com. Apply at: https://www.bugcrowd.com/about/careers/ [https://www.bugcrowd.com/about/careers/]