Senior Application Engineer, Zuora Billing

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Business Intelligence Engineer. About the job This position is needed to transform Twilio's data into a strategic asset – making insights accessible, reliable, and actionable for every corner of the business. The Enterprise Data team at Twilio builds the analytical foundation that the entire company depends on – from Finance to Sales to Marketing to Customer Support. We own the platforms, pipelines, and data products that help business partners move with confidence. We are seeking a Staff Business Intelligence Engineer to lead our BI platform strategy. This person would manage our reporting tools, deliver high-impact analytics, and help pioneer agentic AI capabilities that make self-service a reality across Twilio. Responsibilities In this role, you’ll: * Own and evolve Twilio's suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions * Design and build scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions * Architect and deploy agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners * Collaborate with data engineers, business partners, and AI/ML engineers to translate complex analytical requirements into reliable, well-documented data products * Establish and champion BI best practices, including semantic layer design, metric definitions, data access governance, and documentation standards * Partner with business leaders to identify opportunities where better data visibility can drive meaningful outcomes, and prioritize accordingly Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role * Proven experience managing and administering enterprise BI platforms (Tableau, Looker, Superset, or similar) * Strong SQL skills and experience with data modeling in a modern data warehouse (e.g., Snowflake, Athena, etc.) * Track record of delivering self-service analytics capabilities that reduced dependency on centralized data teams * Experience working directly with business stakeholders to define requirements and translate them into scalable data products Desired: * Experience with dbt or similar semantic/transformation layers * Familiarity with Python for analytics automation or data pipeline work * Experience with LLMs, AI agents, or other AI technologies applied to analytics use cases * Familiarity with data governance frameworks and access control best practices Location 1. This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE We are seeking a Staff Product Manager to serve as an internal PM embedded within this team. This is not a traditional external-facing product role—it is an internal platform product leadership position. You will own the roadmap for our enterprise systems, act as the strategic voice of the business within engineering, and bring senior product craft to a team of Analysts and engineers who build and operate GitLab's revenue infrastructure.  This role is ideal for a seasoned product leader who has deep Quote-to-Cash or Finance domain knowledge, thrives at the intersection of business strategy and technical execution, and is energized by mentoring high-performing teams through complex, multi-program environments. WHAT YOU’LL DO   Internal Product Roadmap Ownership * Define, own, and maintain the multi-quarter internal product roadmap for QTC and Finance Systems, covering Salesforce CPQ, Zuora Billing, Zuora Revenue, NetSuite, and the CDot metering platform. * Translate business strategy from Finance, Revenue Operations, Deal Desk, and Sales into sequenced, prioritized system capabilities with clear outcomes and success metrics. * Balance competing program demands—stabilization, net-new capability delivery, and technical debt reduction—with transparent trade-off frameworks. * Drive quarterly and annual planning ceremonies, partnering with Engineering Managers and Business Systems Analysts to align capacity with roadmap commitments. Stakeholder Partnership & Requirements Translation * Serve as the primary internal product voice for all QTC and Finance Systems initiatives, partnering closely with Finance, Accounting, Revenue Operations, Deal Desk, and Legal. * Lead discovery, requirements workshops, and business process design sessions to translate complex financial and commercial requirements into actionable system specifications. * Own the decision layer between "what the business needs" and "what engineering builds," resolving ambiguity with structured frameworks and documented decisions. * Navigate cross-functional stakeholder dynamics including SOX compliance, audit controls, and revenue recognition governance (ASC 606/IFRS 15). Team Mentorship & Capability Building * Act as a product craft mentor and senior thought partner for the BSA team, actively upskilling analysts in product thinking, requirements structuring, acceptance criteria definition, and roadmap communication. * Model and instill product management best practices—user story writing, prioritization frameworks (e.g., RICE, MoSCoW), sprint review discipline, and outcome tracking—across the team. * Partner with leadership to evolve the operating model of the team from project-execution-focused to product-thinking-led, raising the bar for how ETA delivers business value. * Provide structured feedback and growth coaching to BSAs on career development, helping analysts grow toward senior and lead levels. Program Strategy & Delivery Oversight * Lead product strategy for major multi-quarter programs (e.g., consumption-based billing iterations, CLM/Order Forms, Zuora Product Catalog refactors, ERP optimization) from discovery through go-live. * Define and maintain program-level dependency maps across concurrent workstreams, surfacing risks early and driving cross-team resolution. * Own UAT strategy and acceptance criteria in collaboration with BSAs, ensuring system changes meet business requirements before production release. * Support post-launch stabilization and continuous improvement cycles, prioritizing defect resolution and incremental enhancements based on business impact. Systems Architecture Collaboration * Partner with Enterprise Architects and Engineering Managers to evaluate build-vs-buy-vs-configure decisions for new capabilities. * Bring informed opinions on QTC platform architecture trade-offs (e.g., billing model design, middleware integration patterns, revenue recognition rule configuration) based on deep domain knowledge. * Stay current on platform roadmaps for Salesforce, Zuora, and NetSuite, identifying opportunities to leverage native capabilities before custom builds. WHAT YOU’LL BRING  * 8+ years of product management experience, with at least 3 years in an internal platform PM, enterprise applications PM, or systems product leadership role. * Deep domain expertise in Quote-to-Cash systems: Salesforce CPQ, Zuora Billing, Zuora Revenue, and NetSuite ERP are the core stack—hands-on configuration or implementation experience strongly preferred. * Demonstrated ability to own and communicate multi-quarter internal product roadmaps to senior business and technology stakeholders. * Strong command of revenue lifecycle processes: opportunity-to-quote, order management, billing and collections, revenue recognition (ASC 606), and financial close. * Experience operating in a SOX-controlled environment with an understanding of audit trails, approval workflows, and change management requirements for financial systems. * Track record of successfully running complex, multi-program delivery environments with competing priorities and shared engineering resources. * Sufficient technical fluency to engage meaningfully with engineering on API design, data model decisions, and integration trade-offs—without needing to write code. * Experience with consumption-based or usage-based billing models   ABOUT THE TEAM You'll be joining the Revenue Lifecycle & Finance Systems team within GitLab's Enterprise Technology Architecture organization. Our team is responsible for the systems and processes that power GitLab's entire revenue lifecycle—from configure-price-quote through contract execution, billing, revenue recognition, and financial close.  We are in an exciting and demanding phase: transitioning GitLab's go-to-market from a pure subscription model toward consumption-based offerings while simultaneously modernizing our core platforms. This role will be central to shaping how that evolution happens—and how the team grows in capability and product maturity alongside it. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Databricks

About the Role As a Finance Data and AI Specialist, you will be a hands-on contributor building and maintaining the data pipelines, applications, and AI-powered tools that support Databricks' Finance and Accounting organisation. This is part of the Finance org. You will report to the Senior Manager, Finance Data and AI and work as a core member of a team that combines engineering rigour with Finance domain knowledge. This role is ideal for someone who is technically strong, eager to go deep on the Databricks Platform, and excited to apply modern data and AI tooling to real Finance problems.   What You Will Do * Build and maintain finance data pipelines in the Finance DataLake using Databricks Jobs and Lakeflow Lakeflow Spark Declarative Pipelines, including data validation and reconciliation logic * Develop and iterate on AI-assisted tools for the Finance and Accounting organisation, including automation of manual workflows, anomaly detection, and reporting enhancements * Contribute to the development of Finance applications (Databricks Apps, Genie Spaces, dashboards) that enable self-service analytics for Finance stakeholders * Build and maintain reports and dashboards for monthly, quarterly, and executive-level reporting * Support the implementation of row-level security and data access policies across Finance DataLake datasets * Work with Accounting, FP&A, Internal Audit, and Procurement teams to gather requirements and deliver well-documented technical solutions * Follow Git-based version control, pull-request review processes, and CI/CD pipelines (Declarative Automation Bundles, GitHub Actions) to meet SOX change management requirements * Support financial close by monitoring pipelines, investigating data issues, and escalating as needed * Participate in UAT for new system integrations and assist with technical documentation * Contribute to team coding standards and data modelling conventions under the guidance of the Finance Data Lead What We Look For * 7+ years of experience in data engineering, analytics engineering, or finance systems * Proficiency in SQL and Python for pipeline development; hands-on experience with Apache Spark or the Databricks platform is a strong plus * Experience connecting to and ingesting from financial source systems (NetSuite, Salesforce, Stripe, Zuora, or similar) * Working knowledge of finance and accounting concepts, including close processes, revenue recognition, and financial reporting * Ability to translate Finance requirements into clean, maintainable technical solutions with guidance * Comfortable communicating across technical and non-technical audiences * Experience contributing to BI dashboards and self-service data products * Curiosity about AI/ML and interest in applying new techniques to Finance workflows Nice to Have * Prior experience at a high-growth SaaS or cloud infrastructure company * Exposure to AI/BI tools, Genie, or LLM-powered applications   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.