Senior Machine Learning Engineer

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.   The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for the Help Center, you’ll own Coinbase’s primary self-service channel—where most customers first seek support. You’ll drive Automation Rate and customer satisfaction by building AI-powered search, personalized article experiences, and self-service workflows that resolve issues before they reach an agent. WHAT YOU’LL DO * Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers. * Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution. * Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions. * Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages. * Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization. * Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current. REQUIRED SKILLS AND EXPERIENCE * 5+ years in product management owning customer-facing surfaces, content platforms, or self-service products. * Experience building or improving search, knowledge management, or self-service—ideally with AI/ML-powered search, recommendations, or RAG retrieval. * Proven ability to define and use support/self-service metrics (automation, deflection, CSAT, escalation) to inform decisions. * Strong cross-functional collaboration across content, engineering, operations, and analytics without owning end-to-end UX. * Experience with Help Center or knowledge base platforms (Contentful, Zendesk, Freshdesk, Salesforce, or similar CMS/support tooling). * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): ₹6,612,600—₹6,612,600 INR * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Hybrus AB

We are looking for a Senior ML Engineer for our client in Stockholm for a long term assignment. Employment type: Fixed Term Contract Duration : 6 Months - 1 Year Location : Stockholm Work type : Onsite ( potential hybrid options) As a Senior ML Engineer, you will be working hands-on to optimise training and deployment of ML models to be quick and cost-efficient. You will also be at the forefront of putting our ML models on mobile devices to enhance data privacy and customer experience. To achieve this, you will need to collaborate with teams to establish best practices and tools for efficient ML model development and deployment, particularly on mobile platforms. You will be expected to help Client reach and stay at the cutting edge of ML training and deployment, as well as explore new frontiers such as federated learning. The impact you will create: ● Lead the technical evaluation and implementation of Federated Learning (FL) initiatives . ● Work closely with Data Science, Android, and Backend teams to design and validate end-to-end FL workflows. ● Define and execute experimentation plans to assess the effectiveness of FL for use cases. ● Develop and optimize language models and on-device training pipelines for privacy-preserving machine learning. ● Establish model evaluation frameworks, success metrics, and validation strategies for FL-based systems. ● Identify technical risks, assumptions, and limitations, and provide recommendations on architecture and future direction. ● Help shape the roadmap for scaling FL from experimentation to production-ready systems What you bring in: ● 5+ years of experience in Machine Learning Engineering, Applied Machine Learning, or related fields. ● Hands-on experience with Federated Learning frameworks such as TensorFlow Federated, Flower, FedML, OpenFL, or equivalent. ● Strong understanding of distributed machine learning, model training, and model evaluation techniques. ● Experience working with NLP, language models, embeddings, or text classification systems. ● Hands-on experience deploying ML models on mobile devices (e.g., TensorFlow Lite, Core ML, ONNX Runtime Mobile). ● Strong knowledge of machine learning frameworks such as TensorFlow and PyTorch. ● Experience designing and executing ML experiments, analyzing results, and driving data-driven decisions. ● Familiarity with privacy-preserving machine learning concepts and challenges. ● Ability to work across multiple teams and communicate complex technical concepts to both technical and non-technical stakeholders. ● Strong problem-solving skills and ability to operate in an exploratory research and PoC environment. It would be great if you also have: ● Experience deploying or operating Federated Learning systems in production environments. ● Hands-on experience with on-device machine learning technologies such as TensorFlow Lite, ONNX Runtime Mobile, or Core ML. ● Experience building machine learning solutions for mobile applications. ● Experience in messaging, spam detection, fraud detection, trust & safety, or similar domains. ● Familiarity with the challenges of running ML workloads on mobile devices. ● Experience with MLOps, model monitoring, and automated training/deployment pipelines. Please let us know if you are interested and if yes, then apply to careers@hybrus.se with your CV, including details about Salary, Notice period and Visa Status.

Accurx

💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. THE TEAM We are a mission-driven team of 80 engineers based in London and the surrounding areas, united by the challenge of fixing healthcare communication. We are innovating for the NHS at a scale and depth that has never been done before, solving the real-world problems that stand between millions of patients and the care they need. We are a highly cross-functional group where engineering, product, data, and security collaborate as true peers. We foster a low-ego, high-impact environment that values expertise and new ideas, maintaining the high standards required to build and scale a national healthcare communication platform. As a Senior Machine Learning Engineer, you'll join our Triage Intelligence team — a high-impact, cross-functional group of software engineers, Data Scientists, clinicians, and a Principal Product Manager. The team builds the intelligence that powers how Accurx understands healthcare communication across the entire product suite, with a current mission to interpret patient healthcare requests and enable fast, informed decisions about the next step in a patient's care. CHALLENGES YOU’LL SOLVE... * You will take ownership of the end-to-end technical design of ML systems - from data ingestion and training pipelines through to deployment and real-time monitoring - ensuring AI features are performant, observable, and easy to debug. * You will act as the primary technical partner to our Data Scientists, evolving experimental code into high-quality, extensible library modules and building reusable components that improve developer efficiency and reduce cycle times across the team. * You will translate complex clinical and product objectives into efficient computational tasks, selecting the right tools - whether Deep Learning, NLP, or off-the-shelf - and making smart build-vs-buy trade-offs that align with Accurx's long-term technical goals. * You will help turn one-off experiments into repeatable platform capabilities, building models and systems that can be adopted by other Accurx product teams and proactively resolving cross-team dependencies as new, more efficient AI models are rolled out. YOU SHOULD APPLY IF... * You have extensive experience with a variety of ML techniques (e.g. Transformer-based NLP, Deep Learning, Tree-based methods, Bayesian modelling) and the ability to select the right tool, not just the trendiest one, for a clinical problem. * You have a proven track record of taking models from a Jupyter notebook to a high-availability production environment, managing everything from data versioning to model serving. * You have mastery of a production-grade language (e.g. Python, C#, or Go), with a focus on writing extensible, modular libraries that other teams can adopt. * You have experience defining both offline metrics (how the model performs in training) and online metrics (how the model impacts real-world user behaviour and triage outcomes). * You bring collaborative rigour to design and code reviews, surfacing erroneous assumptions before they reach production, and can preemptively identify technical risks — such as data leakage or hardware constraints — before they jeopardise the product roadmap. Bonus points if you have… * Experience working with sensitive, regulated data (GDPR, HIPAA) and implementing privacy-first techniques like differential privacy or secure data handling. * Familiarity with infrastructure-as-code tools like Terraform, Kubernetes, or MLOps platforms such as SageMaker or Vertex AI. * Hands-on experience fine-tuning LLMs, prompt engineering, or managing the latency and cost trade-offs of large language models at scale. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £100,000 - £115,000 salary + share options up to £30,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!