Senior Program Manager, Partner Services Success Americas

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Program Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8+ years of experience in program or senior project management within consulting or enterprise environments, a growth mindset and a drive to make a lasting impact. You are a detail‑oriented Program Manager who can zoom out to see the big picture while keeping delivery firmly on track.  You are passionate about large‑scale transformation and energized by complex, multidisciplinary delivery. You bring a strong sense of structure, a strategic mindset, and the confidence to lead high‑stakes enterprise programs.  The Program Manager is adept at navigating complex enterprise environments involving multiple stakeholders, vendors, and parallel delivery streams, and is able to effectively handle high-pressure situations with strong judgment and escalation instincts. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting  Role responsibilities Program & Delivery Leadership  * Has a deep understanding of the client’s business, their needs, expectations, and requirements.    * Lead the end‑to‑end delivery of data platform and cloud transformation projects or programs, from initiation through delivery to closure.  * Manage program level projects with competing priorities while maintaining momentum, quality, and stakeholder alignment.    * Translate client business objectives into structured, milestone‑based delivery plans with clear acceptance criteria.   Cross‑Functional Orchestration  * Lead and align multidisciplinary teams across data engineering, cloud platforms, governance, QA, DevOps, and business stakeholders.  * Coordinate delivery across multiple release waves, ensuring consistency, predictability, and quality at scale.  * Enable teams to deliver their best work by providing clarity, structure, and strong delivery leadership.    Scope, Financial management, Quality, Risk & Readiness  * Own overall project or program health, including feasibility of delivery given scope, timeline, budget, resources, risks, and interdependencies.  * Proactively identify and mitigate program‑level risks across technology, operations, and organizational change.  * Ensure that each milestone and release meets defined quality, governance, validation, and operational readiness standards.  * Ensure client sign-off is obtained at key milestones throughout the project lifecycle.    * Work with client teams and internal stakeholders to estimate costs and timing.  * Own accurate financial tracking, forecasting, and margin management for assigned accounts.      Governance & Stakeholder Management  * Establish and run robust program governance, including weekly delivery cadence, RAID management, decision tracking, and executive‑level steering.  * Act as the primary contact point for managing expectations, delivery risks, cross‑team dependencies, and critical decisions.  * Build trusted relationships with senior client stakeholders, ensuring transparency, clarity, and confidence throughout the engagement.     Team Leadership & Process Improvement  * Manage and mentor project managers as required.   * Help evolve, update, and set new project management processes, standards, and best practices to improve delivery consistency and scalability.   * Foster a collaborative, accountable, and high-performing delivery culture.     MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 6-8+ years of experience in program or senior project management within consulting environments, acting as the main client point of contact and confidently managing and setting expectations.  * Strong understanding of structured delivery models (Agile, hybrid, or waterfall‑based) and managing multiple projects simultaneously with competing priorities.  * Advanced experience in project planning, scope management, timelines, resourcing, risk management and budgeting.    * Demonstrated experience delivering under fixed-fee or milestone-gated commercial models, including structured acceptance criteria, formal client sign-off mechanics, and change-order discipline when scope or complexity deviates from contract assumptions.  * Delivery knowledge of cloud data platform and migration programs (GCP strongly preferred); familiarity with cloud-native architectures, data pipeline patterns, and governance tooling sufficient to make informed delivery decisions, assess technical risk, and engage credibly with platform and engineering stakeholders without requiring full translation from the Technical Lead.  * Sufficient data literacy to manage a data-program RAID log independently, understanding pipeline dependencies, data quality risk, governance boundaries between platform tools, and the downstream impact of schema or logic changes on data consumers and dashboards.  * Proven ownership of delivery outcomes across multi-country, multi-timezone teams, specifically including accountability for handoff quality, remote team performance, and cross-location dependency management, not limited to stakeholder coordination across geographies.  * Experience designing and executing operational transition plans, including knowledge transfer, runbook delivery, and formal handoff to client operations teams or third-party managed service providers at program closeout.  * Excellent verbal and written communication skills.  * Exceptional organizational and time management skills.    NICE TO HAVE QUALIFICATIONS   * Fluency in French.   If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Ontario, Canada. The offered salary range is 105,000 - 130,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT'S EXCITING ABOUT THE ROLE This is a dual-focus benefits role sitting within the global HR team. The primary responsibility is ownership of the US benefits program, one of the organization’s largest and most complex benefit portfolios, covering medical, dental, vision, 401(k), life insurance, short- and long-term disability, FSA/HSA, commuter benefits, and the Employee Assistance Program. Alongside the US remit, the role takes ownership of benefit programs in Canada and Latin America — managing renewals, compliance, and employee experience across the Americas region in partnership with regional HR managers and local brokers. The role also provides ad-hoc support to EMEA and APAC as required. This role is ideal for a benefits professional who has deep US expertise and is ready to extend their scope across the Americas or someone with broad North American experience who wants to anchor their role in a large, high-visibility US program. Familiarity with Canadian and/or LATAM benefit landscapes is a plus! KEY RESPONSIBILITIES US Benefits — Program Ownership * Own and manage the full US employee benefits program, serving as the primary subject matter expert for all US benefit matters * Lead the annual US Open Enrollment process end to end: plan design review, vendor negotiations, system configuration (HRIS/benefits platform), employee communications, and post-enrollment reconciliation * Manage relationships with US benefit carriers and brokers (medical, dental, vision, life, disability, FSA/HSA, EAP, commuter). * Negotiate annual plan renewals and renewals strategy with carriers, benchmarking costs and coverage against market data; prepare recommendations for sign-off * Administer and optimize the 401(k) plan in partnership with the record-keeper (Fidelity); ensure plan compliance including non-discrimination testing, Form 5500 filing, and plan document updates * Manage COBRA administration and ensure compliance with ERISA, ACA, HIPAA, FMLA, and all applicable federal and state regulations * Partner with Payroll to reconcile benefit deductions, resolve discrepancies, and ensure accurate W-2 reporting of benefit-related income * Oversee the benefits administration, including employee-facing content, and Open Enrollment workflow * Respond to escalated employee benefit queries and ensure a high standard of employee experience throughout the benefits lifecycle US Compliance & Governance * Maintain a compliance calendar covering all federal and state benefit filings, notices, and deadlines (ACA 1094/1095, PCORI, Form 5500, SARs, SPDs, SMMs) * Ensure Summary Plan Descriptions (SPDs) and plan documents are current and legally compliant; coordinate with Legal and external counsel as required * Manage ACA affordability analysis and ensure the organization remains compliant with employer mandate requirements; track and resolve IRS inquiries * Stay current on legislative and regulatory changes (e.g. state-level mandates, SECURE Act updates, mental health parity rules) and assess impact on plan design * Manage annual non-discrimination testing for all applicable plans; liaise with actuaries and plan administrators on corrective distributions where required * Support internal and external audits of benefit plans, providing documentation, data, and process narrative as required US Wellbeing & Employee Experience * Lead the day-to-day management of the employee wellbeing program for the region, including EAP, mental health resources, wellness reimbursements, and any voluntary benefit offerings * Design and deliver benefit communications throughout the year — Open Enrollment guides, new hire onboarding materials, life event communications, and benefits FAQs * Analyze benefits utilization, claims experience, and employee feedback to identify gaps, cost trends, and plan improvement opportunities; present findings and recommendations annually to senior leadership Americas Benefits — Canada & LATAM * Own the renewal cycle for benefit plans in Canada and Latin America, managing timelines, broker relationships, and stakeholder approvals across all entities in the region * Maintain a renewal calendar for Americas markets, flagging upcoming renewals to relevant stakeholders and ensuring no deadlines are missed * Review broker renewal submissions, benchmark proposals where possible, and escalate significant cost increases or plan changes for approval * Coordinate with Finance on purchase orders, invoice processing, and fringe rate tracking for Americas entities; provide input into global fringe tracking as required * Provide ad-hoc support to EMEA and APAC regional teams as required * Provide benefits data and support during M&A activity, restructuring events, and HR due diligence processes Vendor & Stakeholder Management * Serve as the primary contact for all US benefit vendors and brokers; conduct regular performance reviews and hold vendors accountable to SLA commitments * Partner closely with US HR Business Partners, Payroll, Finance, Legal, and IT to deliver seamless benefit administration and employee experience * Build effective working relationships with regional HR leads across the Americas, and act as a collaborative point of contact for EMEA and APAC HR leads on benefits queries as required * Manage external consultants and benefit advisors on project-specific work (benchmarking, plan design reviews, compliance projects) ESSENTIAL EXPERIENCE AND SKILLS * 5-8+ years of progressive US benefits experience, experience with an unbundled self-insured program is preferred * Deep knowledge of US benefit plan types (medical, dental, vision, 401(k), life, STD/LTD, FSA/HSA, COBRA, EAP) and the vendor/carrier landscape * Strong working knowledge of US benefits compliance: ERISA, ACA, HIPAA, FMLA, IRS regulations, non-discrimination testing, and Form 5500 * Proven experience managing Open Enrollment end to end — from plan design and carrier negotiations through to system build and employee communications * Experience administering or overseeing a 401(k) plan, including record-keeper management and annual compliance filings * Proficiency in benefits administration platforms and HRIS systems (e.g. Workday, ADP) * Strong analytical skills — comfortable working with claims data, utilization reports, cost modelling, and presenting insights to senior stakeholders * Excellent project management and organizational skills; able to manage multiple vendors, deadlines, and workstreams simultaneously * Clear, confident communicator — able to simplify complex benefit topics for employees and articulate data-driven recommendations to leadership OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.