Sr. Supervisor, Customer Support Quality

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. We seek a B2B marketing professional with Braze experience who is a creative thinker and can help conceptualize and bring to life best-in-class email marketing campaigns.  The person in this role is highly motivated and used to working in a fast-paced environment. You take your projects from start to finish and are able to create the plan and execute it. Responsibilities will include, but are not limited to: * Responsible for the development and deployment of lifecycle trigger automations, adhoc promotions and engagement campaigns to ensure the business is positioned to drive long-term customer engagement and retention. * Work cross-functionally with product, product marketing and sales to translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic (sometimes pulled from other tools), and dynamic content requirements. * Demonstrated success creating marketing campaigns with expertise using Braze, including building nurture programs, smart-list development, setup, testing, launching, and scoring of campaigns & programs. * Drive A/B testing methodology in partnership with internal stakeholders to improve email effectiveness.  * Work with copywriters and designers to create compelling email content. * Writing engaging ad copy for email campaigns when copywriting resources are not available. * Build analytics and reporting framework. Understand how to gather insights from program performance data and develop recommendations to drive measurable improvement in results and identify new opportunities. * Knowledge about email compliance (CAN-SPAM, GDPR, CASL). * SQL experience is a plus.  * Knowledge of liquid coating and custom objects is a plus * Braze experience is preferred The ideal candidate * 5+ years’ experience in email marketing, lifecycle marketing at a B2B brand * Knowledge of the latest B2B CRM practices from both a commercial and regulatory perspective * Experience using Canva * Experience with Excel/Google Sheets and Big Query * Brings a vivid sense of curiosity and creativity that helps drive projects forward * Relentlessly curious and analytical. You rigorously question and test your own and others’ assumptions, supported by data * An excellent communicator - both verbally, in writing and visually.  * A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions * Has the interpersonal and communication skills to successfully manage stakeholders * Avid learner who takes it upon him/her/themself to get smart on new topics, systems, and markets * You are an expert project manager and never miss a detail * Interested in joining a high-performing team with a supportive and inclusive culture * Has demonstrated capacity to initiate and drive growth strategies and innovation * Thrives in a fast-paced environment and demonstrates the ability to work independently with minimal supervision.  Skills & Experience  * Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. * Proven ability to operate effectively with a global-first mindset  What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-WR1

AxÖ Consulting AB

"We are looking for a Laboratory Engineer who thrives on understanding why materials behave the way they do. Someone who enjoys getting hands-on in the lab, developing methods, solving technical challenges and turning microstructural observations into insights that support innovation, production and customer success. This is an opportunity to take ownership of a laboratory that is central to our future development and help unlock its full potential." – Tania Loaiza, R&D Manager Help shape the future of specialty steel At Ovako, we combine more than 300 years of industrial expertise with modern technology and a strong commitment to sustainability. As a leading European producer of specialty steel, we continuously develop products and processes that meet future demands for performance, quality and reduced climate impact. Research and development play a vital role in this journey. Through advanced materials characterisation, testing and metallurgical expertise, we generate knowledge that strengthens both our products and manufacturing processes. We are now looking for a Laboratory Engineer who wants to build deep expertise in materials characterisation while helping shape the future of specialty steel. This is a role for someone who enjoys combining practical laboratory work with advanced technical analysis and is motivated by creating long-term value through scientific knowledge and continuous improvement. The role As a Laboratory Engineer within Ovako's R&D organisation, you will take dedicated ownership of our materials laboratory and play a key role in ensuring it delivers maximum value to the business. Acting as the technical focal point for materials characterisation, testing and failure analysis, you will collaborate closely with researchers, production teams, customers and external partners. The role combines hands-on laboratory work with technical analysis, method development and continuous improvement, giving you considerable freedom to plan, prioritise and drive your own work. Your work will contribute directly to R&D projects, production-related investigations and customer assignments, generating knowledge that supports both today's operations and tomorrow's product development. Responsibilities Operating, maintaining and calibrating laboratory equipment to ensure high reliability and readiness Performing materials characterisation and testing of steels and other metallic materials Preparing metallographic samples, conducting optical microscopy and performing image analysis Working with scanning electron microscopy (SEM) and hardness testing Conducting failure analysis and root cause investigations Developing, validating and documenting test methods to ensure reproducibility and traceability Explaining technical findings clearly to internal stakeholders and international customers Support university collaboration, including supervision of students Contributing to a deeper understanding of structure–property relationships in steels Identifying opportunities to further develop laboratory methods, analytical capabilities and ways of working  Your profile You're a proactive and hands-on engineer with genuine technical depth and a passion for materials engineering. You enjoy combining careful experimentation with practical problem-solving and take pride in producing reliable results that others can build upon. You work independently and drive activities forward with confidence.  To succeed in this role, we believe you have: A Bachelor's degree or higher in Materials Engineering, Metallurgy or a related field At least three years of practical laboratory experience Experience in developing and validating test methods Experience in equipment maintenance, calibration and laboratory operation Strong metallography knowledge, including sectioning, mounting, polishing, etching and quantitative analysis such as grain size and retained austenite measurements Hands-on experience with optical microscopy, image analysis and scanning electron microscopy (SEM) Strong communication skills and the ability to explain technical results to different audiences Good command of English, both written and spoken  Meritorious Fatigue testing Non metallic inclusion investigation Heat-treatment fundamentals Alloy development and new steel grades Understanding how composition and processing influence material properties Who are you? We believe you are the kind of engineer who naturally takes ownership and enjoys building deep technical expertise over time. You are curious and analytical, motivated by understanding how materials, processes and microstructures interact to influence performance. While you enjoy working hands-on in the laboratory, you also appreciate the bigger picture and understand how robust methods, reliable data and technical knowledge create long-term value for the business. We believe you are: Proactive and self-driven Analytical, structured and quality-conscious Hands-on with a practical approach to problem-solving Communicative, collaborative and able to build strong relationships Motivated by continuous improvement and long-term technical development  Location: Hofors, Sweden, on site. Ovako offers a relocation package.  Application and information This recruitment is managed by AxÖ Consulting. For questions regarding the position or the recruitment process, please contact: Fiddelie Nyvall: fiddelie.nyvall@axoconsulting.se  Linda Axäng: linda.axang@axoconsulting.se Please note: As this recruitment takes place during the summer holiday period, response times may be longer than usual. We appreciate your patience and will get back to all candidates as soon as possible. Background checks may be conducted as part of the recruitment process.

Databricks

GAQ327R188 Mission Databricks’ Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world-class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands-on, end-to-end administration of Datbricks’s global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail-oriented, and resourceful. Responsibilities: * Administer the company’s equity plans for all employees globally. * Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. * Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. * Provide a superior level of customer service to employees, management, and others. * Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. * Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. * Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. * Understand and have working knowledge and experience in the application of accounting rules associated with stock-based compensation (ASC-718). * Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. * Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction’s rules and regulations. * Prepare custom reports and reconciliations to assist in the review of equity and transaction data. * Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. * Perform other duties and ad hoc requests as requested. * Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications * 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor’s degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. * Strong working knowledge of stock plans and various equity award types. * General understanding of equity taxation. * An expert in the use of Shareworks and Excel (pivot tables, V-lookups). * Track record of effectively collaborating with cross-functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). * Demonstrated experience working directly with Shareworks and other major third-party equity software systems and brokerage firms. * Workday experience. * Demonstrated analytical abilities and Excel skills. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.