Care Pro Performance Partner

Honor Technology

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required.   About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.   As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy * Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. * Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. * Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros  * Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. * Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery * Align with Client Manager on daily and weekly market priorities. * Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. * Share critical feedback and updates from Care Pros that impact Client Manager workflows. * Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience * Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. * Work with the market team to manage real-time questions, issues, or changes relating to clients. * Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. * Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.   We’re looking for you to bring:  * 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred * Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences * Background in operations or healthcare/home care environments preferred * Exceptional relationship management, communication, and interpersonal skills * Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling * Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus * Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment * Adaptable and resilient, with a proactive, solution-oriented mindset * Collaborative team player with experience partnering cross-functionally   Key Performance Indicators for this role: * Phone answer rate * Ticket management * Schedule consistency * Visit fulfillment   Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. * Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.   The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  #LI-AN1 Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $64,000—$68,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor Technology

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About Honor Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.  Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth. We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows.  The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential. About the Team The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. As Director of Compliance Operations at Honor, you will: * Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings. * Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements. * Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur. * Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation. * Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams. * Ensure operational readiness for new markets and service offerings. * Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business. * Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement. * Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets. Leadership Principles we’ll assess in this role: * Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you’re making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you’re identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once. * Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you’re comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time. * Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap. * Identify Problems: You don’t wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what’s happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation. Core Competencies * Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery. * Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there. * Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams.  * Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels. * Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions. We’re looking for you to bring: * 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit. * Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions. * Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them. * Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs. * Strong cross-functional leadership and stakeholder management skills. * Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change. * Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership. * Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments. Compensation & Benefits The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate’s experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program.   Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $176,400—$196,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor Technology

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  Franchise Business Consultants (FBC)  are the primary liaison between the company and the Home Instead network, providing consultancy to franchisees while continuing to protect and further the brand.  FBCs play a pivotal role in delivering real-time coaching, data-driven descriptive  action plans, and overseeing franchisees’ accountability and growth objectives. As a Senior Franchise Business Consultant, you will serve as a strategic consultant to franchisees— leveraging data, insight, and coaching to drive business performance, operational excellence, and execution — helping the company accelerate growth and build a modern, performance-based franchise system, while expanding your impact as a trusted partner to franchisees. This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location.  Individuals are expected to manage their calendar and daily schedules, and Franchisees do not have input or access to FBC calendars. Additionally, this role requires occasional travel and attendance, as requested, at key quarterly, semi-annual and annual events including regional meetings and franchise owner conference.  Finally, in this position individuals spend approximately 65% of the time engaging directly with franchisees  in their assigned book of business. About the Team: The Franchise Management  team is dedicated to fostering growth within the Home Instead Network by providing  advice and guidance to organizations to help them improve their performance, solve problems, and achieve their business goals. As a Senior Franchise Business Consultant at Honor, you will:  * Drive franchisee performance by analyzing business data, identifying opportunities, and partnering with franchisees to implement targeted action plans that improve quality of care and client experience as well as  improve revenue, profitability, and operational efficiency. * Lead structured business reviews with franchise leadership teams, translating insights into clear priorities, measurable goals, and accountable next steps. * Coach and influence franchisees to strengthen leadership capability, decision-making, and execution discipline across multiple locations. * Accelerate adoption of systems and tools (e.g., data platforms, operational processes, and technology solutions) to increase visibility, consistency, and performance across the network. * Collaborate cross-functionally with internal teams to align initiatives, pilot new strategies, and ensure franchisee needs and field insights inform enterprise decision-making. * Exemplify core company leadership principles including: * Mission First which is demonstrated by prioritizing decisions that improve long-term brand health and owner success, even when it’s harder in the short term * Relentlessly Focus on Clients which is demonstrated by guiding franchisees to make decisions that improve client outcomes, connecting operational performance to quality of care and challenging franchisees when decisions may negatively impact client experience * Fly High and Dive Deep which is demonstrated by leading high-level strategic conversations with franchisees, conducting deep-dive business reviews, reconciling data vs. anecdotal feedback (a key challenge you’ve already identified), and knowing when to coach vs. when to analyze * Build Trust which is demonstrated by being a credible, honest advisor to franchise franchisees, delivering tough feedback (performance gaps, missed expectations), creating openness so franchisees, actually share real challenges, navigating conflict and alignment across HQ and franchisees Success in this role is built on three things: staying grounded in client outcomes, operating at both the strategic and tactical level, and building trusted relationships that enable influence and performance. We’re looking for you to bring: * Required Bachelor of Arts degree  * Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs) * Desirable experience in Data / Analytics and Information Systems, Franchise Management and Management Consulting * Desirable certifications in Data-related tools (e.g., BI platforms, analytics training), Project Management (PMP), Lean / Six Sigma, Franchise Management The annual base  salary range for this role is $142,200- $158,000.  Individual compensation will be commensurate with the candidate's experience and qualifications.   Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.   We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.