Care Solutions Consultant

Honor Technology

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.  You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position  reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. As a Senior Care Solutions Specialist at Honor you will: Develop, Pilot and Refine New Product Offerings: Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies. Develop, implement and refine sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building. Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings.  Roll out new strategies to the team. Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives. Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting,  or client experience.  Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards. We're looking for you to bring: * Bachelor’s degree preferred * 5+ years of phone-based sales  or customer service experience  (inbound and outbound). * Experience developing sales strategies * You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. * You’re an empathetic communicator who can balance compassion with confident sales execution. * You have experience working remotely, managing your time effectively, and staying connected to a virtual team. * Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000.  #LI-AN1 At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

DeepL

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. A NEW CHAPTER: BUILDING DEEPL IN THE MIDDLE EAST At DeepL, we're embarking on an exciting new chapter: building our presence in the Middle East from the ground up. As we expand our operations to match our ambitious growth plans, we're creating a brand-new Sales team in Dubai - and we want you to be part of this pioneering journey. Our mission is clear: to establish DeepL as the go-to language AI solution in the Middle East. As a founding member of our regional team, you will be at the forefront of driving growth in this exciting new market - shaping our entry strategy, building technical narratives from scratch, and establishing the playbooks that will define how we scale. ABOUT THE ROLE As the Lead Solutions Consultant for the Middle East, you will be the senior technical voice for DeepL's full product range across the region - spanning AI translation, Language AI workflows, and DeepL Voice for real-time multilingual communication. This is not a slide-deck role. You will sit at the intersection of enterprise strategy, solution architecture, and complex deal execution - engaging directly with enterprise customers, partners, and key stakeholders from day one. Working in close partnership with Account Executives, Marketing, Product, and Customer Success, you will deliver tailored solutions that meet the needs of clients across the region. You will also play a critical role in shaping how we build the regional SC practice itself: defining discovery frameworks, building reusable assets, and feeding structured field insight back to global Product and Engineering teams. YOUR RESPONSIBILITIES * Act as a trusted technical advisor, elevating conversations by mapping DeepL's Language AI and Voice platform to customer business goals and integration needs. * Lead technical discovery and deliver highly tailored demos, presentations, and prototypes that showcase how DeepL integrates into enterprise environments. * Design, scope, and execute POCs and proof-of-value engagements across DeepL's full Language AI platform - including Voice for Meetings, Conversations, and API - demonstrating, not just describing, how DeepL fits into complex enterprise workflows. * Partner with Account Executives throughout complex sales cycles, providing expert guidance on APIs, SSO (SAML, OAuth, OpenID Connect), real-time streaming, and enterprise security and compliance requirements. * Serve as the voice of the customer internally, surfacing feedback and market insights to Product and Engineering teams to help shape roadmap priorities. * Build and maintain a library of enablement resources - demo environments, best-practice guides, and technical collateral WHAT YOU BRING * 7-10+ years of client-facing technical experience in a Solutions Consulting, Solutions Engineering, or Pre-Sales ideally within language technology, enterprise SaaS, CCaaS, or AI environment * A proven track record - you designed customer solutions, built technical credibility with prospects, and impacted deal closure * Strong technical foundation - you are comfortable talking about REST APIs, authentication and SSO frameworks (SAML, OAuth, OpenID Connect, Azure AD), and common SaaS integration patterns * A workflow transformation mindset - you think in before-and-after states, can map a complex enterprise workflow, and know how to make the case for changing something an organisation has relied on for years * Strong enterprise instincts - you have navigated programme managers, IT architects, and C-level buyers in the same deal. You simplify complexity and make platform transformation feel achievable * Security and compliance fluency - comfortable discussing data residency, security posture, and governance frameworks with IT and legal audiences * Fluency in English, Arabic fluency - highly preferred; additional language proficiency (German, French, Spanish, Italian, or Japanese) nice to have given our customer base WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. * Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! #LI-JW2 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

DeepL

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. ABOUT THE ROLE As the Lead Solutions Consultant for APJ, you will be the senior technical voice for DeepL's full product range across the region - spanning AI translation, Language AI workflows, and DeepL Voice for real-time multilingual communication. This is not a slide-deck role. You will sit at the intersection of enterprise strategy, solution architecture, and complex deal execution - engaging directly with enterprise customers, partners, and key stakeholders from day one. Working in close partnership with Account Executives, Marketing, Product, and Customer Success, you will deliver tailored solutions that meet the needs of clients across the region. You will also play a critical role in further evolving our discovery frameworks, building reusable assets, and feeding structured field insight back to global Product and Engineering teams. YOUR RESPONSIBILITIES * Act as a trusted technical advisor, elevating conversations by mapping DeepL's Language AI and Voice platform to customer business goals and integration needs. * Lead technical discovery and deliver highly tailored demos, presentations, and prototypes that showcase how DeepL integrates into enterprise environments. * Design, scope, and execute POCs and proof-of-value engagements across DeepL's full Language AI platform - including Voice for Meetings, Conversations, and API - demonstrating, not just describing, how DeepL fits into complex enterprise workflows. * Partner with Account Executives throughout complex sales cycles, providing expert guidance on APIs, SSO (SAML, OAuth, OpenID Connect), real-time streaming, and enterprise security and compliance requirements. * Serve as the voice of the customer internally, surfacing feedback and market insights to Product and Engineering teams to help shape roadmap priorities. * Build and maintain a library of enablement resources - demo environments, best-practice guides, and technical collateral WHAT YOU BRING * 7-10+ years of client-facing technical experience in a Solutions Consulting, Solutions Engineering, or Pre-Sales ideally within language technology, enterprise SaaS, CCaaS, or AI environment * A proven track record - you designed customer solutions, built technical credibility with prospects, and impacted deal closure * Strong technical foundation - you are comfortable talking about REST APIs, authentication and SSO frameworks (SAML, OAuth, OpenID Connect, Azure AD), and common SaaS integration patterns * A workflow transformation mindset - you think in before-and-after states, can map a complex enterprise workflow, and know how to make the case for changing something an organisation has relied on for years * Strong enterprise instincts - you have navigated programme managers, IT architects, and C-level buyers in the same deal. You simplify complexity and make platform transformation feel achievable * Security and compliance fluency - comfortable discussing data residency, security posture, and governance frameworks with IT and legal audiences * Fluency in Japanese is mandatory, and we have a strong preference for fluency in English. Additional language proficiency is always an advantage. WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. * Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! #LI-VT1 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.