Sales Director, Strategic Accounts DACH & Benelux

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sales Director, Strategic Accounts North  About the job This position is needed to lead one of our Strategic Account Executive teams selling into Northern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for Northern Europe, the right person for this role is an experienced Strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships. Responsibilities In this role, you’ll: * Build and manage a high performing team of account executives that manage existing customer relationships.  * Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.  * Enable and coach your team around how to engage across various levels of customer maturity and segmentation. * Work closely with our Professional Services & Partner teams to help existing customers achieve success as they launch new use cases onto the platform. * Forecast your team overachieving on their goals, and deftly present your guidance to your management Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 7+ years of managerial experience within a high performing CPaaS, Communications or API based company.  * Experience in building teams, managing all monthly forecasting, supporting fiscal.  planning and revenue tracking for all major accounts. * Experience managing a remote team spread across different countries.  * Consistent track record of exceeding revenue targets and business objectives. * Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.  * Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious. * A self-starter who can work with minimal supervision to drive results. * Comfortable with ambiguity and working cross-functionally in a high growth business landscape. * BA/BS degree or equivalent required.  * Energy and enthusiasm with a willingness to travel.  * Excellent written and verbal communication skills and strong executive presence.  * Ability to influence and build effective working relationships with all levels of the organisation.  Desired: * MBA degree.   Location This role will be remote AND based in the UK. Travel  We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Presales Engineer, DACH.  About the job This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments. Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. Responsibilities In this role, you’ll: * Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. * Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. * Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. * Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders * Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. * Take the initiative to identify and solve problems - both for the customer and within the organization as we grow * Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations * Mentor less experienced Presales Engineers Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting * Excellent communicator and presenter able to gain audience confidence * An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. * Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution * Previous software development experience or working knowledge in one or more of the following areas: * Backend (Java, C#, Node.js, Python, PHP) * Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) * Experience building with REST APIs * Previous experience in Telecom, SIP, Contact Center, or Security . * Experience with sales methodologies * Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience * Proficient German speaker  Desired: * Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. * Experience working with customers in the DACH region Location THIS ROLE WILL BE REMOTE AND BASED IN THE UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe.  About the job This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure. Responsibilities In this role, you’ll: * Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction. * Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers. * Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple. * Able to balance challenging priorities and handle multiple projects/deals at the same time. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.  * Strong experience identifying, mapping and prospecting enterprise accounts * Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software * Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets * Experience working with Fortune 500 or similarly large enterprises * Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures) * Expertise in solution-based selling or consultative selling  * Strong negotiation and contract management skills, including handling complex deals with long sales cycles. * Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking. * Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises * Strong presentation and negotiation skills * Comfortable working in a dynamic / environment.  * Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies Desired: * Ideally, you also have experience selling both to a business and technical audience * Understanding of the CPaaS & Customer Engagement ecosystem and familiarity with: * Cloud communications (voice, SMS, chat, video, etc.). * Contact centre agent productivity and Conversational AI * APIs and integrations for communication services. * Telecommunications industry dynamics. * Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems. Location  This role will be remote and based in the UK or Ireland.  Travel  We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.