Director, Product Management

Amwell

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview  We are seeking a Director, Product Management to own the strategy, performance, and outcomes of Amwell’s Data portfolio. This leader will be accountable for end-to-end business ownership including product investment strategy, roadmap execution, and measurable customer and market impact. This role sits at the intersection of product, business, and technology leadership and will be responsible for translating complex healthcare and payer data into scalable, differentiated solutions that drive growth, retention, and operational efficiency. The Director will define and drive a multi-year investment strategy, establish clear KPIs tied to business outcomes, and ensure disciplined execution across product, engineering, clinical, commercial, and services functions. They will act as the enterprise authority on data and outcomes strategy, representing Amwell with customers, partners, and executive stakeholders. The ideal candidate is a results-driven product leader who operates with enterprise-level ownership, thrives in ambiguity, and brings a strong balance of strategic thinking, financial acumen, and execution rigor. Core Responsibilities  1. Enterprise Portfolio Ownership & Investment Strategy · Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes · Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI · Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization) · Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments · Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability · Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan · Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact)   2. Health Plan Data & Outcomes Leadership (Enterprise) · Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks · Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data · Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repeatable capabilities (vs. one-off solutions) · Consult on internal, cross-functional initiatives across Product, Clinical, Services, Engineering, and Sales leveraging industry acumen and expertise to optimize implementation feasibility and cost-to-serve · Partner with Legal, Privacy & Security to manage data rights, regulatory constraints, and compliance considerations associated with product use · Ensure successful delivery across multiple teams by setting clear priorities, removing blockers, and holding stakeholders accountable to commitments   3. Customer & Market Engagement (Growth & Influence) · Evangelize data product strategy, roadmap, and investment priorities in customer meetings, executive briefings, and strategic sales conversations · Serve as a key voice in enterprise customer engagements, building credibility and trust while shaping roadmap direction through disciplined discovery · Ideate within multiple layers of the organization including leadership and working teams; tailor level of detail and message to audience · Engage with customers and customer-facing teams to validate product strategy, direction, and build influential customer relationships · Incorporate direct customer feedback and market insights into ongoing product discovery and roadmap evolution 4. People Leadership (Player/Coach) · Build, lead, and develop a high-performing team of Product Managers; set expectations for Product rigor, accountability, and data driven decisions. · Uplevel broader Product team on customer data needs, industry trends, and translating data investments to customer value · Operate as a hands-on product leader while directly managing and developing Product Managers · Provide coaching, mentorship, and clear direction to support individual growth, strategic thinking, customer engagement, storytelling, and execution excellence Qualifications · 10+ years of experience in Product Management with demonstrated leadership in enterprise software products and data products · Demonstrated experience owning portfolios and influencing executive investment decisions with market/customer-first thinking · Demonstrated success defining and galvanizing teams around a multi-year vision and roadmap including establishing governance, prioritization frameworks, and measurable KPI’s · Extensive experience working directly with Health Plans in a software or analytics environment with deep fluency in payer data models (incl. eligibility, claims, population health, HEDIS/STARS, gaps in care, etc.) · Strong understanding of healthcare data governance, regulatory requirements, and payer operating models . Exceptional communicator with strong executive presence and the ability to synthesize complex concepts into clear, compelling narratives · Proven track record of translating customer needs into successful product solutions and quantifiable outcomes · Experience scaling data products from early concept to widespread adoption · Deep knowledge of Product Management processes and lifecycle management · Demonstrated people leadership – building, coaching, and scaling product teams Do Well. Live Well. At Amwell.  Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.   Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.     We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.   Benefits  * Flexible Personal Time Off (Vacation time) * 401K match * Competitive healthcare, dental and vision insurance plans * Paid Parental Leave (Maternity and Paternity leave) * Employee Stock Purchase Program * Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program * Free Subscription to the Calm App * Tuition Assistance Program * Pet Insurance  Salaried, Exempt Roles The typical base salary range for this position is $200,520 - $245,080.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. https://business.amwell.com/company/privacy-notice-applicants     Privacy Notice

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Director, Product Management. About the job Twilio is looking for a Director, Product Management, to help deliver on our strategic vision for the Twilio Flex product that is part of the Twilio Platform. In this role, you will be responsible for the features, UI, APIs, Agentic approach, and documentation that powers the Flex product ecosystem. You will help define and drive the roadmap that enables internal teams, partners, third-party developers, and customers to innovate and scale their contact center solutions on Twilio. As a strategic leader, you collaborate closely with other product leaders, Engineering, Architecture, and Go-To-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. As a leader and manager, you will manage and lead a team of strong individual Product Managers. And finally, as a key leader of the Twilio India location, you will help guide and shape the working experience of hundreds of other Twilions as you partner with senior leadership in Bangalore, India. Responsibilities In this role, you’ll: * Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem. * Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision. * Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team. * Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance. * Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers. * Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. * Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 15+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams. * Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure. * Strong technical acumen and ability to engage deeply with engineering teams on architectural trade-offs, scalability, and highly distributed systems. * At least 5 years experience working on multi-tenant SaaS and cloud platforms. * Experience in the Contact Center (CCaaS) or Customer Engagement Platform (CEP) space. * Demonstrated ability to hire, manage, and mentor a team of Product Managers. * Bachelor’s Degree or equivalent work experience. Desired: * Familiarity with Voice AI, Agentic frameworks, and AI use in Contact Center products. * Excellent written and verbal communication skills. * Ability to work effectively across time zones with globally distributed teams. Location This role will be remote, and based in India (only in Karnataka, TamilNadu, Maharashtra, Delhi, Telangana). Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Coupang

Director of Product Management, Catalog About Coupang We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.    About the Team The Coupang Catalog Team is responsible for hosting billions of products in Coupang's catalog and the dynamic processing of hundreds of millions of updates to provide the source of truth that powers the online buying experience for millions of customers. We strive to deliver a world-class platform for our customers to find and discover complete, accurate and trustworthy product information without friction and at the lowest price. We continually invest in the latest technologies to ensure the scalability, precision and reliability at scale of these critical systems.  The role is currently based out of Seoul, South Korea (open to expats).  About the Role The Director of Catalog Product will be responsible for using the breadth and depth of knowledge and understanding of the last technologies such as Gen AI, ML or any other relevant technologies such as NLP/NLU, Deep Learning, Neural Networks, LLM, Speech/Image Recognition, Computer Vision, Algorithmic Modeling etc. to design, build, grow and scale a diverse portfolio of products, tools and features related to Coupang's vast catalog ensuring that the best items are presented to the customers.  This is a dynamic, rapidly evolving and complex ecosystem, and thus the person hired for this role will be comfortable dealing with high degree of complexity and working with a large cohort of stakeholders internationally across South Korea, China and the US. These stakeholders include Retail and Pricing Product, 3P Marketplace, Search & Discovery, and Finance. S/he will directly manage a team of Product Managers (scaling the team over time) and work closely with engineering and data science teams in Seoul and Shanghai (50+ FTEs).  Role Overview * Play a leadership role in setting the vision and product roadmap for Coupang's Catalog platform; * Responsible for the entire product life cycle from strategic planning to implementation; * Prioritize and create a future roadmap of projects and initiatives, considering the necessary trade-offs and optimizing for Customer experience. This will likely include the development of a next generation suite of tools to automate our Catalog processes; * Drive alignment with a wide variety of stakeholders, including executives in engineering, data science, product, operations, and infrastructure to achieve the above goal; * Review metrics and proactively seek out new and improved data/mechanisms for visibility on performance and greater optimization;  Basic Qualifications: * Successful track record (10+ years) of developing innovate new products, and taking them to market, for a tier 1 technology player. * Experience creating product roadmap(s) from conception to launch, driving the product vision, defining the GTM strategy, and leading design discussions. * Experience leading, driving, launching and managing projects with at one of the targeted workloads: Gen AI; ML; NLP/NLU; Deep Learning; LLM; OCR; or any other relevant technologies * Understanding of the AI/ML software stack and ML frameworks (strongly preferred). * Experience managing day-to-day technical and design direction for large scale systems * Hands on experience working in an agile environment with a rapid iteration cadence (Launch new products and features, test their performance, and iterate quickly). * Track record of using data and quantitative research methodologies to inform decision-making across the entire product design process/ lifecycle. * Understanding of the complexities of a marketplace/consumer platform model. * Experience working with multiple teams across different geographies. * Startup experience OR experience working in a fast-paced environment(preferred). * Domain expertise in any of the following: Catalog, Pricing, Search, or Recommendation systems.   Recruitment Process and Others: Recruitment Process * Application Review - 1st Interview - Virtual Onsite Interviews - Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Things to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.