Senior Solutions Architect

Director, AI Transformation & Customer Success

Airtable

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As the Director of AI Transformation & Customer Success, you will lead Airtable's global High Touch Customer Success (HTCS) organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows.  This leader will redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership. Your team of High Touch Customer Success Managers (HTCSMs) will serve as trusted advisors to customer executives, helping organizations modernize how work gets done, accelerate AI adoption, establish governance and Centers of Excellence, and drive enterprise wide value realization.  Reporting directly to the Chief Customer Officer, you will play a critical role in shaping Airtable's customer engagement strategy, developing scalable transformation methodologies, and driving retention, expansion, and long-term customer success. WHAT YOU'LL DO Lead and Scale a High-Performing Team  * Recruit, develop, and lead a world-class team of High Touch Customer Success Managers.  * Establish clear operating rhythms, performance standards, and career development paths.  * Foster a culture of customer obsession, accountability, technical curiosity, and business impact.  * Coach leaders and HTCSMs to engage effectively with executive stakeholders and drive strategic outcomes.  Drive Customer Transformation  * Define and operationalize Airtable's enterprise transformation methodology.  * Guide customers through AI adoption, workflow modernization, governance design, and operating model evolution.  * Partner with customer executives to align Airtable initiatives with strategic business objectives.  * Help customers build sustainable adoption programs, Centers of Excellence, and scalable deployment models.  Deliver Business Outcomes  * Own key metrics including retention, adoption, expansion influence, customer health, and value realization.  * Ensure customers achieve measurable outcomes that support long-term partnership growth.  * Identify risks early and drive proactive mitigation strategies.  * Partner closely with Renewals, Support, Professional Services, Product, and Sales to deliver a seamless customer experience.  Shape Airtable's Customer Success Strategy  * Evolve the role of Customer Success to meet the changing needs of AI-enabled enterprises.  * Develop repeatable playbooks for executive engagement, AI transformation, and customer maturity progression. * Partner with Product and Engineering to bring customer insights into roadmap prioritization. * Influence company strategy by representing the voice of the customer at the executive level.  Success in This Role  Within your first year, you will:  * Elevate the High Touch Customer Success organization from a traditional success model to a transformation-led engagement model. * Increase customer adoption and measurable business outcomes across the enterprise portfolio. * Strengthen retention and expansion performance through improved value realization. * Build scalable transformation playbooks that can be replicated across the customer base. * Help define the future of Customer Success in the AI era. WHO YOU ARE * A strategic, customer-obsessed leader with 12+ years driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments. * Experience building and leading large teams that serve a wide range of customers and stakeholders, ideally across multiple regions and cultures. * An AI adopter and champion who knows where to embed AI and automation to drive efficiency, and who can guide customers through their own AI journeys. * Skilled at building and developing teams who act as strategic advisors and technically capable partners, guiding transformational journeys for the business and its customers. * Data-driven, with strong operational rigor and systems thinking to scale processes and measure success by customer outcomes. * Comfortable engaging senior leaders internally and externally, acting as a trusted advisor and advocate for customer needs. * A magnetic leader who attracts, develops, and retains top talent while fostering a culture of excellence, curiosity, and collaboration. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $248,000—$351,200 USD For all other work locations (including remote), the on-target earnings range for this role is: $223,000—$316,200 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

Senior Solutions Architect

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. Are you looking to make a real impact and play a meaningful role in the growth of our company? As a Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and solve our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be focused on excellence; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. WHAT YOU WILL BE DOING: * Serving as the technical point of contact for your accounts and account managers in your assigned territory. * Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs. * Creating and owning value based relationships at all levels in customer organizations. * Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win. * Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences. * Advising the sales team on effective ways of positioning Elastic products, solutions and services. * Onboarding, educating and enabling our partners, and supporting them in sales cycles. * Creating collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs. * Being the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams. * Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic. WHAT YOU BRING ALONG: * A track record of success in a technical presales role within the Enterprise Sector -- enough experience selling and implementing technology to earn your customer’s trust. * A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies. * A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships. * A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. * An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern? * The ability to inspire groups, both large and small. * A willingness to travel 30% within region, as well as occasionally internationally. WHY ELASTIC? “Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, Elastic. WHY THIS TEAM? “We question the status quo, debate the best ways to accomplish our goals and hold ourselves and our teams to the highest standards of performance. We take pride in our ability to understand our customers needs and make recommendations that are based on extensive global experience across multiple use cases. We learn from our mistakes and losses and celebrate our successes with an eye towards constant improvement. Join this team if you are up for a compassionate, understanding and fair environment where you can really grow into the next phase of your career.” VP WW Solution Architecture, Elastic #LI-PF1 Compensation for this role is in the form of base salary plus a variable component. At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets. The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position. The typical starting On-Target Earnings range (Base Salary + Variable) for this role is: €110.400—€174.600 EUR ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Senior Solutions Architect

Databricks

(FEQ427R299) ABOUT THE ROLE At Databricks, we are looking for a Senior Solutions Architect to join our Nordics Hunter team. You will be the technical lead for our most strategic new engagements in the region, with the mission to establish Databricks as the main data & AI platform on Greenfield accounts. You aren't just a technical resource; you are a strategic advisor who raises the bar for how our customers build and reason through data solutions. You will thrive in rapid growth environments and high-paced customer engagements, creating structure in ambiguous situations and driving commitment from senior stakeholders even when priorities shift. Whether you come from a pre-sales background or have deep technical expertise in complex systems, your ability to manage high-level stakeholders and deliver measurable business outcomes is what will make you successful. The Impact You Will Have * Technical Strategy & Leadership: Lead the technical strategy for Greenfield accounts within the Nordics - assessing a customer’s architecture and provide strategic guidance and deep technical expertise addressing problems that span multiple systems, teams, and stakeholders, from data & AI practitioners, business domains and all the way up to C-level. * Executive Advisory: Act as a trusted advisor to VP+ and BU-level leaders, driving alignment during high-tension negotiations and ensuring long-term technical commitment. * Raise the Bar: Abstract learnings from your builds into reusable patterns and guidance for the wider Databricks community, anticipating objections before they surface. * Drive Adoption: Move beyond "proof of concept" to deliver outcomes the business can measure, using adoption signals to ensure sustained customer impact. * Mentorship: Coach junior and professional SAs on technical discovery and complex use-case prioritization, helping the team maintain high standards at sustained velocity. What We Look For *Note - you do not need to fulfil every single requirement to be a strong candidate. If you are excited about this role and have related experience, we encourage you to apply.* * 8+ years of experience in technical and client-facing roles.  * Deep expertise across the data landscape—including Data Engineering, Data Warehousing, and GenAI—with a strong "AI-Builder" mindset. * Proven ability to influence senior executives and drive alignment across competing constraints and evolving goals. * Recognized as an experienced architect who can confidently lead technical discussions and solve high-complexity, multi-account architectural challenges. * Ability to execute through ambiguity: A track record of identifying emerging risks early and mobilizing others to act, even when full information is not available. * Pre-sales experience is a plus, but we value deep technical expertise and stakeholder management skills above all as key must-haves. * Language & Location: Must be based in Sweden or Denmark with excellent communication skills suited for top-tier customer interactions.   #LI-hybrid About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.