Sr. Microsoft Dynamics 365 CE Field Service Consultant

Aimpoint AB is the company that invented and developed the red dot sight, for which we are today the world-leading provider. Aimpoint sights are used in the civilian hunting and shooting markets, as well as by police and military forces. The company has over 570 employees and a turnover of approximately 2,3 billion SEK. Sales in the United States are managed through our American subsidiary, Aimpoint Inc. Our headquarters are located in Malmö, with production facilities in Malmö and Gällivare. Aimpoint is part of the Sandberg Development group. For more information about the company, please visit www.aimpoint.com/se INDUSTRIAL AUTOMATION ENGINEER Aimpoint is growing, and this is your chance to join an exciting journey! Take the opportunity to work with great colleagues in a dynamic workplace located in modern facilities in Malmö. Your Future Role Aimpoint is currently looking for an Industrial Automation Engineer with experience in advanced, high‑automation production systems. In this role, you will work with PLC/HMI development and take overall responsibility for the development, optimization, and implementation of our advanced and highly automated production lines within your area of responsibility. You will act as a requirements owner for systems and automation solutions, and participate in development, installation, commissioning, and upgrading of equipment. Additional tasks include troubleshooting, system upgrades, feasibility studies, pre-engineering, and contributing to automation strategy, simulations, and system visualization. You will also ensure technical documentation meets all requirements and work with both new equipment design and integration of supplier solutions. Who We Are Looking For We are looking for someone experienced in PLC/HMI programming, primarily Siemens S7, with additional knowledge in electrical design, control engineering, instrumentation, and electrical components. You have experience working with engineering, programming, and commissioning projects through to a fully operational plant. Experience with ABB OmniCore or similar systems, and background in manufacturing industries such as automotive or medtech, is an advantage. Qualifications · At least 5 years of PLC programming experience within industry · TIA-Portal (Siemens PLC) · WinCC Unified (JavaScript) · Knowledge of machine safety and Machinery Directive (2006/42/EC) · Technical education (Bachelor’s/Master’s in engineering or equivalent) · Fluent in Swedish and English Meritorious · SQL, SCADA, LAN/WAN, TCP/IP, EPLAN · ABB RobotStudio · Node-RED (flow-based programming tool (SQL)) · Microsoft Dynamics 365 (ERP) Who You Are You are structured, responsible, and thrive in a fast-paced, collaborative environment. You have a business-oriented mindset, can drive your work independently, and adapt easily to changing priorities while focusing on what is best for the organization. The salary range for an Industrial Automation Engineer is SEK 42,000–55,000 depending on experience and qualifications. Why Aimpoint? We are driven by our core values: Performance, Innovation, and Commitment! - and we believe you are too! Just like us, you enjoy having fun at work and find interaction with others both challenging and rewarding. Collaboration with colleagues and customers is a natural part of the job. You can apply quickly and easily through our career page. Questions? Feel free to contact P&C Sr Recruiting Specialist, Sofie Selind, at: sofie.selind@aimpoint.com Applications will be reviewed on an ongoing basis - so don’t delay! Learn more about us and how we handle your personal data on our website. Important Information At Aimpoint security is a key factor and due to this, we perform a background check on all positions within the company before employment.

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.   How You’ll Make an Impact As a Sr. Analyst, you will provide technical support for a diverse portfolio of law firm clients, delivering high-quality customer service with a strong emphasis on first-call resolution and ownership. This is a mid-level, client-facing role that plays a critical part in supporting high-urgency legal environments where responsiveness, discretion, and attention to details matter.  You will manage escalated issues while resolving frontline requests, working closely with teammates and partners to deliver reliable, professional support. This role is ideal for someone who enjoys solving problems, communicating clearly with non-technical users, and contributing to a collaborative service desk team.   What You’ll Do * Serve as technical support resource in a multi-client environment, owning the full lifecycle of technical issues from initial intake through troubleshooting, resolution, and closure. * Prioritize first-call resolution and take full ownership of incidents to ensure timely and accurate outcomes * Act as an escalation point, providing guidance and support as needed * Support multiple law firm clients, understanding their applications, workflows, confidentiality requirements, and time-sensitive needs * Create, update, and maintain detailed service tickets with clear documentation of troubleshooting steps and resolutions in ServiceNow.  * Provide technical support for: * Windows and macOS workstations * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Mobile devices (iOS and Android) * Common legal applications (document management, timekeeping, case management systems) * VPN connectivity, networking fundamentals (DNS, DHCP, Wi-Fi) * End-user hardware including laptops, printers, scanners, and peripherals * Support virtual desktop and remote access environments (e.g., VPN, VDI/VMware Horizon), as applicable * Perform user account setup and maintenance, including permissions, MFA support, and access changes * Collaborate with internal teams and third-party vendors to resolve complex issues * Know when to resolve issues independently and when to escalate or collaborate to ensure the best outcome for clients * Escalate infrastructure-level or Tier 3 issues with complete documentation and context * Assist with workstation deployments, updates, and routine maintenance * Contribute to internal documentation, knowledge base articles, and process improvements * Participate in ongoing training, certifications, and skills development * Deliver consistent, high-quality customer service with clear communication, empathy, accuracy, and accountability   You’ll Be Successful in This Role If You * Solve problems thoroughly during the first interaction * Communicate clearly and professionally with non‑technical users * Understand the confidentiality and urgency of legal environments * Manage multiple clients and priorities effectively * Work independently and collaboratively * Are detail-oriented, organized, and proactive * Adapt quickly to new technologies and evolving client needs   What You Bring * CompTIA A+ Certification required or, in lieu of certification, an associate’s degree in information technology or related field * 3+ years of experience in a help desk or service desk environment * Experience supporting users via phone, ticketing systems, and remote support tools * Experience supporting professional services clients is preferred (legal industry experience is a strong plus)   Preferred Qualifications * Hands-on experience using ServiceNow for ticketing, triage, routing, documentation, and resolution tracking. * CompTIA Network+ * Microsoft MS‑900 or higher   Compensation & Schedule * This position is compensated at $25.00 per hour and follows a fixed wage scale. * The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs. * Must be available to start on 7/13   Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.   Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.   “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”