Staff, Analytics Engineer, GTM Data Science & Analytics

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Solutions Architect, Contract LifeCycle Management.   About the job We are seeking an experienced Solution Architect to build future proof next generation Q2C platforms and manage solution design for the GTMA Contract Lifecycle team and sit under the GTM Solution Architecture and Design team.  This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations. The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash workflows. This leader will partner closely with the Sales Operations, GTMA Systems,GTMA Product team, Twilio Engineering team, Integration engineering team, Zuora and MDM teams.   Responsibilities In this role, you’ll: * Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Contract life cycle management team. * Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes. * Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen. * Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage CPQ/CLM product, in partnership with the product owner and product manager. * Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience. * Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen. * Provide ongoing roadmap design and ownership in combination with the product owner and product manager. * Be an advocate for technology best practices and be a stakeholder representing technology.   Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and Order-to-Cash implementations. * CLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool (preferably Conga + DocuSign) inside the Salesforce ecosystem. * Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, Conga X-Author, document templates, and DocuSign APIs. * Strong Communication & Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation. * Influence & Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability. * Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment. * Highly analytical with a data-driven approach to problem-solving and decision-making. * Ability to think strategically and translate complex or ambiguous concepts into actionable plans. * Desired Qualifications Desired: * Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ). * Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users). * Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io   Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.   Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.   Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000  - $170,000. * Based in the San Francisco Bay area, California: $151,120 - $188,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   Application deadline information  Applications for this role are intended to be accepted until July 31st 2026, but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Finance and Strategy Data Science builds the forecasting models, data infrastructure, and analytics tools at the core of how Stripe measures and plans its business. The team owns everything from hierarchical time series and agentic forecasting tools that predict payment volumes and revenue margins, to the governed metrics platform that feeds company-wide dashboards and executive reporting. We partner closely with Finance and Strategy, GTM, and Product stakeholders to directly inform financial decisions across Stripe's entire business. The team combines technical depth, strategic thinking, and executive partnership that develops both technical and business expertise. WHAT YOU’LL DO Data Science Managers at Stripe are responsible for the success of their team. You'll be deeply involved in the modeling and design processes as well as coaching, mentoring, and leading the team. You'll have a deep understanding of how to drive efficient data science teams and you'll have a strong user-focus. You'll be working with data scientists, analysts, and engineers on creating technical solutions and communicating effectively across teams and senior leadership. RESPONSIBILITIES * Drive the roadmap and priorities for your team, and work with many Stripe leaders across the company to enhance our ability to be data-driven. * Collaborate with stakeholders across the organization such as engineering, analytics, operations, finance, and marketing. * Lead and manage processes to help the team do its best work and engage effectively with the rest of Stripe. * Manage a high-performing team of data scientists, supporting them to achieve a high level of technical excellence and advance in their careers. * Recruit and onboard great data scientists, in collaboration with Stripe's recruiting team. * Contribute to broad data science initiatives as a member of Stripe's data science management team. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You have at least 3 years of direct management experience leading data science or ML teams, and 10 years of overall data science experience. * You've demonstrated expertise in designing metrics and guiding business decisions with data. * You have technical expertise to drive clarity with staff and senior scientists about architecture and strategic modeling decisions. * You've managed teams that have built and shipped machine learning systems and data products at scale, and have hands-on experience with challenging problems. * You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs. * You have clear and persuasive communication skills in writing and in speech. * You thrive on a high level of autonomy and responsibility. * You foster a healthy, inclusive, challenging, and supportive work environment. PREFERRED QUALIFICATIONS * A PhD or MS in a quantitative field (e.g., Statistics, Operations Research, Economics, Computer Science, Engineering) * You're comfortable working with geographically distributed teams. * Expertise in time series forecasting, predictive modeling, or optimization * Expertise in data design and building scalable data architectures